Microsoft 365 Business Voice
….is a cloud-based phone system built and priced specifically for small and medium businesses which was announced at Ignite earlier this month and is available now.
Microsoft Business Voice enables users to make, receive, and transfer calls to and from landlines and mobile phones on the public switched telephone network (PSTN) directly into Microsoft Teams and/or on Teams certified desk phones, meeting room technology of course corporate or user owned smartphones (which can be protected and data governed by Microsoft Intune and Conditional Access naturally).
Microsoft Cloud Voice extends the functionality of Microsoft Teams bringing together all your calling, chat, and meetings in a single app across any platform, browser or mobile device removing the need for separate/third party web and audio conferencing services and IP Phone/PBX.
This is the same service (complete with SLAs) that Microsoft has provided with Teams (and Skype for Business Online before that) in Office 365 Enterprise, but much more attractively priced for organisations up to three hundred users. (these plans can also be mixed between plans).
This new plan/add-on provides:-
- Unified calling & voicemail with chat and meetings in Microsoft Teams
- 1,200 minutes per use and ability to migrate existing numbers
- Global dial-in conferencing capabilities for up to 250 participants
- Extend voice services into meeting rooms with Teams Room Systems
- Full IVR and auto-attendant services
- Support Teams desk phones or break free with soft-client and mobile
What does it cost?
Licensing for Microsoft 365 Business Voice Is limited to a maximum of 300 users and Is add-on service and Is available for any customers who have Office 365 Business, Office 365 Business Premium, Office 365 E3, A3 and Microsoft 365 Business, and Microsoft F1, E1, A3, & E3.
The Business Voice add-on license is available for just £12 per user per month via web-direct or via your CSP Partner
This is excellent value
When you think this removes the need to use addition phone system (and charges) or 3rd party web / audio conferencing services like Zoom or WebEx (which is ~£25 pupm alone) – you get a hell of lot of bang for your buck (or pound).
Existing organisations already using Microsoft Cloud Voice, can leverage this discounted bundle for up to three hundred users also, so you could save some good money!