Microsoft has just made a HUGE acquisition in the AI space in the region of $20Billion.

Microsoft has just acquired voice AI expert Nuance for just shy of $20Billion which should be completed by the end of 2021.

This is part of Microsoft’s continued “big bet” on healthcare. In fact, Nuance and Microsoft have been partnering on products relying on voice AI for a while, but the acquisition gives Microsoft access to Nuance’s extensive portfolio of tech to complement its drive for more of the enterprise AI market.

Gartner analyst Gregg Pessin said that “The healthcare industry is primed for digital transformation. All of the digital giants have healthcare initiatives. This acquisition moves MS forward in that effort,” and “provides Microsoft access to Nuance’s well-established healthcare client base — think EHRs with digital transcription capabilities“.

Announced earlier this year, but now formally approved, this is one of Microsoft’s biggest acquisitions to date, though it is still shy of their biggest acquisition to date, which was their acquisition of LinkedIn for $26.2 billion.

Who is Nuance?

Nuance is known by many as the company that “helped make Apple’s Siri”, but in fact their voice technology is used in several ways and across many different industries including the health, science, and medical sector.

Microsoft has been working with Nuance since 2019 and has worked vigorously in the health care industry (a huge focus sector for Microsoft) to help doctors capture medical information from patients during care. Microsoft has said that bringing the Nuance technology and people into Microsoft will enable further rapid worldwide adoption of the technology across more professional industries.

As part of the announcement today, Microsoft’s Satya Nadella said: “Together, with our partner ecosystem, we will put advanced AI solutions into the hands of professionals everywhere to drive better decision-making and create more meaningful connections, as we accelerate growth of Microsoft Cloud for Healthcare and Nuance.”

Just health or wider applications?

Microsoft announced the “Cloud for Health” about a year ago – so this leap make sense in starting to put some more “guts” to their health proposition.  There is clearly a lot of value in the AI technology that enables Nuance’s products to achieve the high NLP accuracy levels needed for medical/healthcare and medicine terminology transcription.

That said, it clearly would make sense i think that Microsoft might leverage this AI to work in a comparable way in other verticals which inhibit similar complex language and terminology such as legal – another sector Microsoft is heavily focusing on. 

Other areas where this technology acquisition could help is in bringing smart AI and voice telemetry to their Windows 11 and Office applications such as Cortana. 

For the most through, we will have to wait to see how this technology weaves its way into the rest of the Microsoft 365 and Azure Cognitive services stack, I guess. 

Microsoft announces “Cloud for Healthcare” at #MSBuild2020

As Microsofts’ annual dev conference Build opened today (May 19 2020), Microsoft announced the launch of the Microsoft Cloud For Healthcare, — a new Microsoft Industry Cloud solution.

Microsoft said that the solution aims to integrate Microsoft Cloud with an “industry-specific data model” “cross-cloud connectors,” and APIs to better help serve the global healthcare industry.

Global capabilities uniting the healthcare industry

The Microsoft Cloud for Healthcare wi bring together capabilities from across many Microsoft Cloud Services 365. This includes Microsoft 365, Dynamics 365, Power Platform, and if course Azure. This will be powered by a common data model which will allow the sharing of data across various applications to provide better analytics. Microsoft say that this will allow health providers globally to provide better services for patients, clinicians and doctors by helping make it easier to deploy resources to the needs of all hospital and care units.

For example, Cloud for Healthcare, will focus on what Microsoft has identified as important needs for the field, like engaging patients, facilitating health team collaboration and improving operational efficiency, all with strict security measures.

Sample Health App powered services


Of course, an important component of healthcare is aftercare, where medical professionals need to keep in touch with their patients to follow up on their recovery and any post opp treatment, tools available to do so are generally limited to follow-up phone calls and emails, which are not only tedious but can sometimes not meet security standards or provide the best care.

Microsoft’s Healthcare Bot Service will be available as part of this service, which Microsoft say is behind more than 1,500 instances of COVID-19-based bots that have gone live globally since March 2020. These bots can help alleviate the strain on emergency hotlines for public and provide health providers while addressing common questions that patients might have.

Availability

Microsoft has said that a public preview will be coming in coming days and will be free for 6 months for evaluation, with general availability bringing late this calendar year.

Microsoft has also said that although the healthcare industry will be “first served” with the solution, they also promised that more industry-specific clouds solutions will follow.

Thoughts..

What do you think.. Is industry specific Cloud solutions a good next step for Microsoft?