What was new to Teams and Webex in Feb 2022

Logo showing what is new to Teams and Webex in Feb 2022

Following on from a packed January of new features, the slew of updates and enhancements  to Microsoft Teams and Cisco Webex isn’t slowing down. Here’s my pick of the new features for Feb 2022 across the two big collaboration, meetings and calling platforms.

Microsoft Teams

Like most of the platforms, focus in Feb would adding some love to existing features and enhancing others. Main ones include enhancing the hybrid meeting experience, big updates to Teams Room devices on Android and bringing intelligence and convenience settings to physical meetings with the new “knock knock features”.

General Updates and New Features

Mute Notifications in Meetings

Subtle but vital, it’s now possible to mute notifications during meetings, so you can better focus. In addition to this, you can also now see the user’s “local time” allowing you to be more considerate of your colleague’s/customers/partners availability. Finally, the last general feature to hit the general release is the ability to pin chat messages, change chat density, and also respond to group approvals requests within Teams Approvals.

Meeting Experiences

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New mobile meeting experiences on iOS

In line with what was already supported on Android, it’s now also possible to join a Teams meeting with a single tap on both your Apple iOS device and Microsoft Teams Rooms using the companion feature. With this feature on, audio on your device will be automatically turned off to ensure echo does not happen. The “landing” experience on your iOS device will be optimised for engagement activities to make it easier to raise a hand or react, chat, see all participants, and access Microsoft Whiteboard. In addition to simply joining a meeting, Microsoft have also made it easy to access meeting and device controls, which includes the ability to cast a PowerPoint, control room cameras and more.

Microsoft have also made it possible to pin to the meeting stage or hide your own video in meetings. This allows you to see your own video in the increased size on your screen or to hide your own video (for you) during a meetings. This is designed to reduce distractions during calls and meetings while still having your video available for other participants to see. This is done by clicking on the ellipsis (…) in your video feed and selecting Pin for me or Hide for me.

Pin or Hide Video.png

Word Cloud Poll – adds support for open-text question polls in Teams meetings.
When using polls in meetings, this new option is great for more open engagement with attendees, since it allows you to collect attendees’ open-ended responses before, during, or after a meeting, with the results being automatically aggregated and displayed as a word cloud.

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“Word Cloud” Poll

Teams Walkie Talkie on Phones

Microsoft added the addition of Walkie Talkie function already available on mobile, to Teams phones devices which allows users to use instant push to talk to speak to colleagues or other departments. Walkie Talkie on Teams phone devices can only be used to communicate with colleagues that are part of the same Teams channel so think of it like a silo’d communications group. Walkie Talkie can be added to the App Set up Policy and assigned to Teams Phones devices from the Teams admin center.

New to Teams Devices

Teams Rooms, can now be configure to automatically release reserved conference rooms that are not being used. In addition there is also a new featured known as a “check-in knock-knock” notification on the Teams Room front room display, which will alert over-running meeting dwellers that their meeting is over and people are waiting to come into the room.

Microsoft also more added support for content sharing on Teams Rooms for Android, as well as increasing the number of video feeds displayed. HDMI ingest sharing, also makes it way to more Android Room devices as does far-end camera control for remote meeting attendees. Android Teams Room devices also now support adaptive dual screen display whereby the videos of remote participants span both screens (in meeting rooms with dual screens) when content is not being shared.

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Teams Rooms on Android
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HDMI Ingest on Android Rooms

Cisco Webex

Updated to Webex are also coming thick and fast and Feb 2022 is all focussed on innovations that make hybrid work even better. In Feb’s updates, these including voice optimisations for all voices, a new Webex App integration within HubSpot (which joins app integrations from Zoom and Teams), new Socio capabilities that aim to unify the physical and virtual event experiences. There’s also welcomed changes to Cisco’s flagship Room Panorama devices.

New “All voices” audio optimisation

Aimed to “give all meeting attendees an equal voice”, Webex has added “optimise for all voices” to their intelligent audio capability. This enhancement will allow users to be able to hear anyone in the meeting, no matter where they are in the room at the same volume level. For example, if there are a few people sitting away from the microphone, their voices will still be heard loud and clear by all remote meeting participants.

Realtime translation and transcription expanded with 13 new languages

Webex now makes it easier to create a more inclusive, collaborative and accessible experience in meetings and webinars with attendees from around the world, as well as those with hearing disabilities, with real-time translation. This month Webex have added 13 new spoken languages taking the total to over 100 caption languages in the Webex app.

Webex Live Captions and Translation

Redesigned Sildo “poll” experience

Cisco released a redesigned Slido experience in meetings to make it easier to create engaging real-time polls, quizzes, and also to host Q&As. Silo was integrated into Webex last year following an acquisition and provides a simple to use, adaptive and extensive experience.

Cisco Slido Polls in Webex

Webex Room Panorama

Aimed to bridge the gap between hyrid meeting experiences, Cisco Webex can now bring a full immersive experience with panoramic view to cloud registered Webex Room Panorama devices. Webex now supports up to 9 point-to-point calls with exceptional live video feed of far end participants, including control of remote meeting rooms, on the two 82” screens which make up the Panorama. Shared content is displayed on the 65” top screen.

Cisco Webex Room Panorama

Room Panorama features directional, stereo audio, intelligent table microphone array, HD content sharing to provide even more flexibility, better replicate in-person experiences, and to bring the full panoramic experience to boardrooms and executive meetings rooms.


Updated Review: Lenovo ThinkSmart View for Teams

Lenovo ThinkSmart Display

 

Updated: December 2020

Now, I don’t need to tell you just how fast #MicrosoftTeams is being adopted across organisations globally, but one thing we are seeing is the shire explosion of new form factor devices by leading (and new) manufacturers into the Teams Collaboration space. Some of these new devices fits into the new category of Microsoft Teams Displays.

Microsoft Teams Displays – are a new category of all-in-one dedicated Teams devices featuring an ambient touchscreen, and a hands-free / touch-free experience “powered by Cortana” (though this is currently only available in the US only at this point). 

One of these vendors is Lenovo, who are no means a “new kid on the block” when it comes to end user devices such as tablets, laptops, and desktops, but they are kind of new in the Teams Collaboration Device Space. Interestingly, Lenovo are now also supplying the “PC” component of, not only their new Teams Rooms Systems, but also that of Poly!

You may ask why, when employees have access to laptops, web browsers, smart phones and tablets, all more than capable of running Microsoft Teams, so we need a dedicated Teams Collaboration Display….

Introducing the Lenovo ThinkSmart View

The Lenovo ThinkSmart View is a dedicated personal business communications device for hosting and taking part in Microsoft Teams audio and video calls – the devices of which can be managed by the Lenovo ThinkSmart Manager software, a proprietary software application built for IT departments to easily manage their fleet of ThinkSmart devices.

Lenovo ThinkSmart Display
Picture of Lenovo ThinkSmart display for Teams

Designed and certified exclusively for Microsoft Teams, Lenovo calls this a “…collaborative smart device that works from an individual’s workspace…”  – it’s a collaboration device really designed for execs or those with a pop-up home office who want to be “free from their laptop or tablet” but still need a video rich and audio rich endpoint and a price point that really appeals.

Lenovo are attempting to “reimagine the personal workspace” with Microsoft Teams displays by integrating the Teams collaboration and communication experience into the home and workplace with high fidelity audio and video.

So, what can you use it for?

Meetings – and it’s really good at them too!

Most of what the device can do is set out by, and limited by what Microsoft allows the device to do since the collaboration device is powered by the Microsoft Teams Android client that runs on the device. Initially, and when first reviewed the device earlier this year, the device was really just for joining meetings and for Teams Phone features, however the update in September 2020 brought the FULL Teams Mobile features to the device including:

  • Phone
    • Teams Call / Video Meetings with full phone UX for Calls, Meetings & Voicemail
    • Common Area and Personal Phone Support
    • Hot Desking Support
  • Meetings
    • Support Live Captions / Subtitles
    • Full video calling, screen sharing / viewing
    • Ambient display support – for notifications, and activity views
    • Raise hand support
    • Better Together for Calling & Meeting
  • IM and Chat
    • Full support for starting, participating, navigating and interacting with Chat 
  • Files
    • Full access to your recent files and full access to your OneDrive
  • Organisational View
    • View your Team and company org chart

My other favourite is the ability for colleagues (or most likely, your kids to leave you a message, voice memo or video memo) on the device if you are away from your desk (more likely..in the loo or getting a coffee!)

What’s in the box?

This is really simple.  The ThinkSmart View device and a UK plug.

What’s the Price?

The retail for these is £229 plus VAT – so I definitely put them into the affordable gadget category for most managers/exec that work at home or need a dedicated Teams Video endpoint in their office.

What’s the Spec?

As I said – think of this as a giant Teams Phone. Its runs the same native Teams Mobile app but is perfect as a Teams On-the-go collaboration device – as long as you have a power-plug to power it up as it doesn’t have a built in battery. With this device you get:

  • 5MP wide angle (720p) with a physical camera shutter to cover it for privacy.
  • Supports software background blur in Teams meetings
  • Built in microphone with mute switch to temporarily cut the audio.
  • 1.75″ 10W full-range speaker
  • Bluetooth® 4.2 (LE) – pairing allows use with a headset and support auto device lock.
  • 8″ HD (1200 x 800) IPS touchscreen with auto rotate for landscape / portrait mode

Lenovo ThinkSmart View in portrait mode

Usage

The ThinkSmart View is an interesting form factor device from Lenovo. It’s not immediately clear as to the audience it has been designed for. I think initially it’s designed for the exec or manager’s office – but with the 2020 being the year of “remote working”, this is ideally suited as a second / dedicated Teams end-point… 

Audio is surprising good – rather than the often tinny sounds you get from laptop speakers, the 10-Watt full-range speaker in the ThinkSmart View has 2 passive tweeters allowing it to produce loud, crisp and clear audio, and testing on the receiving end (yes, I called my self), the audio picked up by the 360-degree microphone array was also “room system” quality in my opinion. Audio is important…. with virtual meetings, the spoken voice is the most important aspect of the call/meeting and while video is king, now more than ever, you can more easily forgive poor quality video as long as audio is sharp and clear.

For anyone working at home, this is much better than having a Teams Phone on your desk and it’s actually something that would be great in another room (or area) of your home/office, but of course it’s limited to use within #MicrosoftTeams which probably limits that – there’s certainly no danger in your kids or other family members using it for WhatsApp calls for example – though they might inadvertently video call your boss via Teams!

Within the “office environment”, the Lenovo ThinkSmart display can also fill the need for a “walk up and use” video collab device which can be placed in a small focus space or breakout area  – especially as it supports “hot desk mode” – the lack of a handset makes it a bit in practical for a common area but you can pair it with a headset (again – great to dedicated use, no so much for common area use).

I think for anyone working at home, this is much better than having a Teams Phone on your desk and it’s actually something that would be great in another room (or area) of your home/office, but of course it’s limited to use within #MicrosoftTeams which probably limits that – there’s certainly no danger in your kids or other family members using it for WhatsApp calls for example – though they might inadvertently video call your boss via Teams!

Competition

This a new(ish) form factor, though not entirely unique to Lenovo. The other Teams Collaboration device manufacturer in this space today is Yealink – who’s device is due to launch early 2021 and is rumoured to have a battery as well as being mains powered which is the main thing missing from the Lenovo in my opinion. 

Summary

As you’d expect from Lenovo, build quality is excellent. There is a premium feel to the device and its weighted on one-side, presumably to prevent accidental movement or repositioning. Its not heavy though – no heavier than a Bluetooth speaker the weight just helps with positioning and premium feel. 

At just over £200 (RRP is £240 as of Dec 2020), it’s a great device to buy a handful of, to test out the use case within your organisation – a few of the clients I work with have done just this. 

Click here to visit the Lenovo Website

Cisco Live 2020: “To power an inclusive future for all”

The Cisco Live 2020 keynote yesterday (June 16 2020) followed the same theme as many of the other leading tech vendor events and focussed primarily on the current social and economic climate brought about by the global COVID19 pandemic before touches on new Cisco Webex and Cisco SecureX features which were the core focus of announcements on day 1.

Key Priorities Announced

“Possibilities” was the main theme of the keynote on Tuesday 16th June, in which Chuck Robbins summarised the current climate and demand on technology as the need to reimagine applications, secure data, transform traditional network and data centre infrastructure, and the “empowering” of teams through technology as being more important now than ever. which namely allowed Cisco to ire-introduce and emphasise some of the new core features coming to their Webex and SecureX platforms. 

Outside of this, most of the keynote didn’t focus on new announcements, but openly discussed the chaos that #Covid19 has thrown on the world nicely introducing the keynotes’ main theme – simple “Possibilities”. 

2020 has been a difficult and challenging year,”, “We started out with a new decade with hope, and we never imagined that in June we would have experienced what we’ve experienced this year.” Chuck Robbins, Cisco Live 2020

Chuck Robbins went on to talk about the combination of the COVID19 pandemic, and the fundamental change to business, employees and how we work, combined with the urgency, rapid change in direction and crazy tasks that every organisation has been faced with ensuring the technology, people and business can function from home which has of course been a challenge for many organisations globally. 

One of those big challenges included shifting office workers to a remote work style. This stark change, on top of all of the exterior issues, has taken a toll–both on the enterprise and individuals.” Chuck Robbins, Cisco Live 2020

Additions to Webex and SecureX

Javed Khan, VP of collaboration at Cisco, was next on the virtual stage joined by Gee Rittenhouse, senior VP at Cisco, to discuss some of the new features being added to their WebEx and SecureX platforms.

Webex 

With so many people working from home now and for the foreseeable future due to #COVID19, video and web conferencing use has skyrocketed across all major platforms, namely Zoom, Microsoft Teams and of course WebEx.

By April 2020, Cisco said they were seeing more than 25 billion meeting minutes a month (which was up nearly 3 fold  which is three times the size of the normal monthly average and said that “We have the unique opportunity to use our collaboration technology and our amazing people to help power an inclusive future for all.

We already know the future of Webex (currently in preview) will bring an enhanced experience leveraging what Cisco have called “Cognitive Collaboration” which will deliver insights about upcoming meetings, contacts as well as information about your day to reduce the need to keep flicking between Webex and Outlook.

NewWebEx
New WebEx Preview interface

 

Next, Javed Khan formerly announced the addition of the Webex Assistant, a personal digital assistant that can be used within the WebEx platform to enable handsfree operation and event in meeting administration WebEx meetings. With the Webex Assistant, users can “ask” Webex to record the meeting, take notes, and even send highlights to attendees when the meeting has finished. 

Picture of Cisco WebEx Assistant

Security built in was another focus of WebEx improvement, with extended data loss prevention (DLP) retention, Legal Hold tools for chat and content which is also coming to Webex Meetings. Cisco also announced an expansion to their end-to-end encryption including AES 256 Bit encryption with GCM mode for increased protection for meeting data and resistance against tampering. Security around meetings has of course been very top of mind for many whereby Zoom have had their reputation dented over claims and fears of poor security across their platform. 

Cisco also announced the Webex Desk Pro – an “AI powered” collaboration device that features a 27-inch 4K display, 71-degree HD camera and digital whiteboarding which looks like a cross between a Surface Studio and a Cisco EX device.

Picture of a Cisco WebEx Desk Pro

Cisco said that they would be “doubling down on AI” and that they would be adding even more intelligence into their contact centre solutions, converting customer support agents into “super agents” to ensure that they always have all the all the right information at their fingertips to allow them to solving customer issues faster than ever.  Javed Khan said that the goal of Cisco Contact Centre platform is to “improved customer satisfaction and improved customer loyalty.”

It’s also very apparent that Cisco are going to be dropping the “Webex Teams” name and moving to “Webex App” or simply back to just “Webex” as part of their next update integrations. I think this is a good move as to be honest, customers got confused when Webex Teams simply got Teams, which, let’s face it, every assumed they meant Microsoft Teams!

SecureX Update

From a security perspective, another huge focus for Cisco, Gee Rittenhouse talked about some of the new optimised features within SecureX, which he called 
“the most comprehensive cloud native platform in the industry.”

Gee Rittenhouse continued his explanation of the SecureX platform, stating that “In one place, you can see your entire environment, threats and incidents, and resolve policy changes.” 

Cisco SecureX dashboard

This was followed by a quick demo in which Cisco illustrated how Cisco SecureX customers could directly see all the possible security threats across their network through a single view/dashboard.  They demo showed a “kill chain” explorer view whereby, upon clicking on a particular detected threat, the system generated a relationship graph so that the SecOp team can see everything related to that single threat along the ability to then block it across the organisation with a just couple of clicks. There is also some automation behind this allowing some auto remediation as you’d expect. 

Cisco said they have a huge and growing number of integration partners, and are sharing intelligence and threat protection details with other leading security vendors including Microsoft, McAfee, and many others

Summary

As you’d expect from Cisco – huge focus on collaboration and security which right now is top of mind as many organisations get ready for a quite different future for the time-being at least.

What did you think? Did you attend the conference? What were your key takeaways and what did I miss?