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AI agents are transforming Customer interactions.
Read more: AI agents are transforming Customer interactions.In our recent fireside chat, we delved into the transformative potential of AI agents across multiple industries. These business areas include customer service, IT support, and internal business support. The…
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Cisco Webex One 2024 Keynote: “Experiences Amplified”
Read more: Cisco Webex One 2024 Keynote: “Experiences Amplified”The Webex One 24 opening keynote was a showcase of Cisco’s commitment to revolutionising the way organisations collaborate and connect. It highlighted several new announcements, renewed partnerships and AI innovation…
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Webex Contact Center now certified for Microsoft Teams
Read more: Webex Contact Center now certified for Microsoft TeamsWebex Contact Center is an Enterprise Class CCaaS solution that enables skill-based routing of inbound “call centre” type calls and is designed to provide a seamless end-to-end customer service experience…
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ISE 2023 — Is Teams on Cisco Rooms just the beginning?
Read more: ISE 2023 — Is Teams on Cisco Rooms just the beginning?With ISE 23 kicking off this week in Barcelona, the UC world will no doubt be excited to see the developments, fruition and live demos of Cisco tech running Microsoft…
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What is Microsoft Digital Contact Centre Platform all about?
Read more: What is Microsoft Digital Contact Centre Platform all about?Since the start of the COVID-19 pandemic, the role of the digital contact center has grown more vital for organisations to managing the increasing expectations of customer experience and excellence.…