Originally announced at Ignite in October 2022, Edge Workspaces provides a new way for people to separate browsing tasks into dedicated windows so you can stay focused and better organised across research and search related tasks.
As example, you might (like me) be planning a family holiday – with each family member doing their own googling (sorry binging) and research around where to go, where to stay, how to get there and where to eat. Now – rather than everyone sharing links on messaging apps, Edge Workspaces aims to provide a streamlined and more synced way to research together – through the creation of “shared workspace in Edge” dedicated to what ever you need to do together. These spaces (you can have multiple) can have their own name and colour, set of tabs and individual favourites. What’s great is that these can be co-authored and updated by everyone, making it much easier to keep in sync and stay focussed by keeping this in its own workspace.
Note: you you don’t have to share them…. Just good for organising….
Create your first workspace…
The first thing you do when you start using it is to create a new workspace [you need to be enabled for the preview first – see below to enable it).
First, if enabled (you need to be running Edge Dev), you will see the workspaces icon on the top left of the Edge browser. Edge will then walk you through getting started – it’s fairly straight forward as you can see below.
Getting started with Edge Workspaces (preview)
I will create a new one.. (yes we need to book a family holiday)
Choose a name and theme colour.
Workspaces then appear at the top of the page (in the colour you chose at set-up)
Research as normal
From here, you can do a bunch of things!!! For example you can add edit the workspace, and most importantly, invite people to your space to start collaborating with you… To do this, simply click the “invite to workspace”.
Let’s share our workspace…
To start sharing, select the “invite to workspace“. Edge creates a unique sharing link and from here you can simply copy and paste the link and send it via email or other preferred method. When they click on the sharing link (assuming they are running Edge Dev too), they will be able to start collaborating.
Staying on the same (web) page
Once the other people you invite accept the invite (see below), they can start adding to your shared workspace with you with the changes happening in real time.
Security First: Each member will only see content that they have access to. You must be signed in with a personal account to use Edge Workspaces, and Microsoft will not share browser or confidential account data like logins, cookies, and passwords with anyone else who has access.
I also wish there was a OneNote or Digital scratch pad in the workspace, to allow members to add notes and comments. – have filed this as feedback.
Does it work on mobile…? Not yet. I’m running Edge Dev on my Samsung phone and currently cant see my shared workspaces… hopefully this will come soon (feedback filed).
Getting access to the publicpreview
If you’re ready to get on the same (web) page and try out Edge Workspaces, you can access the preview here. The pre requisites are quick short but Microsoft are limiting how many people get access in the first wave!
You need to be running Microsoft Edge version 111.0.1661.51 (or higher) and also need to be signed in with your Microsoft account.
As a previewer, you get five (5) invites to send to friends and family to allow them to also join the preview.
Workspaces are only available on PC and Mac to start with (hence wont be accessible on mobile yet).
After using as Surface Pro 9 5G for 6 weeks as my daily device, this blog is my hands-on review of, IMO, an “almost” perfect device for working from “almost” anywhere!
Surface Pro 9 5G is a super thin, every bit premium, two-in-one device that continues to improve over the previous iterations. It has superb battery life and fast, always-on data with support for 5G sim and e-sim.
The Surface Pro 9 5G (SQ3)
The Surface Pro 9 range is beautifully designed, and is the first model of Surface device to come with the option of super-fast 5G support built in. Note that the Surface Pro 9 comes in two variants. The Intel version (without 5G) and the SQ3 [ARM-64] version which features built in 5G chipset along with a new NPU chip which adds additional uniqueness to the device (more on that later).
Surface Pro 9 with 5G
What I lovedabout it
What liked less!
✔️ Great battery life and fast 5G connectivity
❌ Windows on ARM still needs stability improvements
✔️ Premium build quality
❌ Feature differences between Intel and SQ3 (ARM) models is confusing
✔️ Best-in-class kickstand, keyboard and pen / inking experience
❌ Not all colour options available across the range
✔️ NPU – provides advanced AI powered camera and voice call features
❌Still need to buy keyboard separately,
✔️ Full HD webcam
✔️ Supports USB-C charging
Surface Pro 9 5G likes and dislikes
Overall look, feel and use
The Surface Pro 9 5G is every bit gorgeous in design and feel as previous Surface devices and looks almost identical to its sister the Surface Pro 9 (Intel version). Both are premium in every way, and feature the impressively thin, aluminium case, 13-inch 120Hz PixelSense display, and perfectly designed (optional) type-covers keyboard which now also houses the (also optional) Surface Slim Pen 2. Both models feature the built-in kickstand, which lets you prop up the screen on a table and adjust is smoothly to any viewing or working angle.
The Surface Pro 9 5G claims to have a 21-hour battery life, positioning it as the ideal choice for remote users who need a slim, sleek device without the need to carry a power supply and use clunky, unsecure coffee shop internet hotpots. This device is simply perfect for that [almost].
In my experience, the battery life was simply the best of any Surface I have ever used. Even in video calls all day and with multiple apps running, a mix of wireless and cellular (5G) usage I still have close to a third battery remaining after a 10-hour day here, there, and everywhere.
On the Surface 🤣 – outside of the internal upgrades and battery, the Surface Pro 9 is almost identical to the Surface Pro 8 and hardly distinguishable from even the older Surface Pro 7. The Surface Pro range works though – so I see no reason to make drastic changes.
Connectivity without boundaries
The Surface Pro 9’s built-in 5G connectivity support both eSIM and physical nano sim card.
Inserting a SIM into Surface Pro 9 5G
I used a physical sim (which can be easily fitted into the Surface Pro 9’s expansion area under the kickstand). My 02 SIM was recognised within about fifteen seconds and being 5G enabled was giving speeds of close to 80Mbps down and 12 Mbps which was rather good. As you can see from the image above, it is also easily to swap out the SSD with a Microsoft supported SSD should you need to in the future.
The ability to have 5G available whenever I needed it is certainly something I could get used too as I didn’t have to worry about trying to join an access point in a café or customer office or tether my mobile phone (not that that is hard to do, but the process is just more seamless and slicker).
Surface Pro 9 5G – AI through its’ Neural Processing Unit
One of the new features in Windows 11 that is bought to life with the Surface Pro 9 5G is new AI enhanced video and audio enhancements known as Windows Studio Effects. Surface Pro 9 5G’s front-facing camera it’s enhanced and assisted by the NPU, that powers feature such as automatic framing, hardware-based background blurring and sustained eye contact during video calls all of which work much better than the native teams (software) experience – the automatic framing super smooth. These features work across any video app too as it happens at hardware as you can see in the example below.
AI powered auto-framing on Surface Pro 9 (5G)
Note: These new AI features are only available with the Surface Pro 9 5G (which runs ARM) – which means the Intel version of Surface Pro 9 cannot take advantage of these features. While Intel’s 12th-gen CPUs are powerful, they don’t have an NPU built-in.
If you do have the 5G Pro 9 (or another OEM device with an NPU) you can access the setting from the Setting App in Windows 11.
Windows Studio Effects in Windows 11 on devices with NPUs
Pricing
Surface Pro 9 with 5G starts at £1,089 (ex VAT) which gets you the entry level device with 8GB of RAM and a 128GB SSD – though another £50 gets you the 16GB / 256GB version. Remember – you also need to add the type of cover keyboard and Surface Slim Pen.
Surface Pro 9 5G generally works out around £100 more than the Pro9 Intel based devices, but bear in mind the Pro 9 5G has, well, built in 5G connectivity. I would say, however, with the current “in-perfections” with Windows 11 on ARM (which is mainly due to lack of apps natively compiled for ARM-64) and that the performance of the Intel chipsets is better than that of the ARM based device, I had hoped that the Pro 9 5G would be cheaper than the intel version.
Changes in port and button layout.
Microsoft has moved the buttons and ports around a little from the previous generations of Surface Pro. For example, there is no 3.5mm headphone jack (which may annoy some). The two USB-C have also moved from the same side as the Surface Connector port to the opposite side, which gives them more space (this is the same as the Surface Pro X). They have also moved the power/sleep and volume rocker from sides of the device to the top of the Surface Pro 9 5G in line with other Surface devices including the Surface Book and Laptop.
“Optional” Keyboard and Pen
For me, the “optional” Typecover keyboard and Slim Pen are a necessity to get the best from a Surface Pro device such as the Surface Pro 9 5G.
The keyboard is full-sized, with comfortable spacing between the keys and 1.5mm of travel on a per-key basis for a satisfying typing experience. The Alcantara cover on the keyboard provides a nice level of comfort when typing, the 4-inch-wide touchpad is nicely positioned and in each reach.
The new type-cover, which was first available on the original Surface Pro X, features built-in storage for the Slim Pen which is a positive change to having a pen magnetically stuck to the side of the device like the previous generation of Surface Pro devices (Pro 3 to Pro 7 range). What’s more the Surface Slim pen automatically charges (no more AAAA batteries) when docked on the keyboard.
Surface Type cover with Slim Pen
To reveal the pen, we just pull the keyboard away from the screen and pluck out the Pen. It’s always fully charged and ready to use with a pen-friendly display.
Overall, this is a more elegant and secure way to manage the pen.
Audio, Sound and Cameras
Surface Pro 9 features dual far-field microphones, which means no one will have any trouble hearing you, while the SQ3’s neural engine brings special background noise-canceling capabilities.
Speaker-wise, you get a pair of 2W Dolby Atmos-supporting stereo speakers that provide a clear and crisp sound with no distortion even at high-volume. The speakers are good for everything from video call meeting audio, to watching films in HD on the crisp 120Hz screen.
At the back of the device is a ten-mega pixel camera which is capable of capturing superior quality images and can also record in 4K.
As with all Surface Devices (except the Laptop Go), you also get Windows Hello Camera, which can be used with Windows Hello and Windows Hello for Business for biometric (MFA) authentication – meaning in short, you can unlock and logon to your device with your face which is highly secure and much better than using passwords.
Display, Touch and Ink
The screen (which follows the usual 2:3 display ration) is vivid and offers dynamic 120Hz refresh and a high resolution of 2880 x 1920 (267 ppi).
Brightness is good for most light conditions with a max brightness of 450 nits and a contrast ratio of 1200:1. This is good but not super bright and other devixes such as iPad Pro do have better. That said, it was fine for my use and I never had any brightness issues which I just left on Windows auto-brightness.
Surface of course, also benefits of being both a touch- and incredible ink/pen screen.
Inking on Surface Pro 9 felt super natural – and when taking notes in OneNote really felt like ink was flowing out of the nib of the Slim Pen 2 and onto the digitial notebook. The latest Surface Slim Pen 2 is the most precise yet and also includes haptic feedback to make it feel as if you’re scratching a pencil across real paper. The Pen is lightweight, comfortable to hold, and never slips from your grip when holding it or writing.
What I love about the Surface Pen experience is that they use both ends of the pen – you get the inking nib and then a digital eraser on the other end, which is both a button and a digital eraser. There’s also a button along the pen body that you can use to activate various features in a number of apps which can be configured by the user – In OneNote, for instance, it can be used to quickly access the eye-dropper colour picker.
Battery and PowerConsumption
If battery life and versatility is top of list for your next Windows 11 device, Surface Pro 9 5G does an awesome job.
Microsoft claim “up to 19 hours”, but in my experience I got well over a full day of use. By that I mean I managed a full day of use (starting at home, in the office, client meeting, coffee shop) and then still had 29% battery in the morning which was enough for email on the train and my first meeting before I had to connect it to my portable USB Charger.
Beware of the buts…..
Microsoft’s vision on a creating an ultra-thin, ARM-powered Surface are great, but the vision is not yet a full reality. Don’t get me wrong – this is nothing like the original attempt (if you remember or bought a Surface RT back in 2012). The Pro 9 5 is a great device and runs Windows 11 brilliantly, but there are some practical issues. If you’re at all interested in a new Surface, buy the Intel model and get a hotspot on the side.
I love the Surface Pro 5G, but there are a few things that stop me giving this a 10/10. Some of these are niggles, some of them should attract a cheaper price and some might put you off. Then again – these are my opinions and I welcome yours.
The names can be confusing
Microsoft now has a single product line running on two very different chip designs – one built on Intel’s x86 hardware and another built on Microsoft’s custom SQ3 ARM system-on-a-chip (which is based on Qualcomm’s Snapdragon 8cx Gen 3). This can be confusing for buyers.
Performance and app compatibility needs to be understood
Of course, the Intel-powered Surface Pro 9 can run all the modern and legacy Windows apps you need.
The ARM/SQ3 model, however, can run a fewer set of apps natively (those that are ARM native apps) – whereas all other x86 apps need to run in an x86 emulated mode which naturally leads to slower performance. Windows 11 does fully supports x64 emulation, so the Pro 9 with 5G can pretty much run any x86 apps, but that doesn’t cover many games.
Microsoft claim that performance between the Intel and ARM / SQ3 models should be comparable which they are with native ARM apps, but there is occasional lag with older apps (especially those that are 32bit x86 apps. Microsoft Edge is super quick as a browser (doesn’t use Chrome) being built for Windows 11 and becuase it’s a native ARM app. For SQ3 to really shine it needs more developer support for ARM with native apps..
Do not use the ARM version if you are a gamer.
Buy the Intel version if you want to run/play most games. Since most games aren’t optimised for ARM, they simply will not run well. Advice is…if you are a gamer, you need to stick to the Intel versions or you’ll be disappointed in the performance lag.
Microsoft are making pre, during and post meetings more effective with a new capability which aligns and integrates across both Microsoft Teams and the wider Microsoft 365 apps such as Loop, Planner, To Do, Office apps and OneDrive for Business. They will also be supported in wider apps such as Microsoft Dynamics 365.
The aim is to make pre, during and post meeting experience better, more seamless and more integrated across the rest of Microsoft 365, and will be enabled by default when it rolls out (as of June 5th, it is rolling out now). This is part of number of improvements Microsoft are making to the Microsoft Teams meeting experience and also shows the further extensibility of Microsoft Loop.
Collaborative meeting notes in Teams
Using Collaborative Meeting Notes
1. Adding Collaborative notes to a meeting.
When an organiser creates a new meeting from within Microsoft Teams, they will see a new agenda section at the bottom of the meeting form.
This new Collaborative experience uses a Loop component, meaning that rather than being static – they are live and can be updated on the fly before, during and after the meeting. Since these are loop components, they can also be copied / referenced easily outside of the meeting, into chats, emails and other docs.
This makes pre and post meeting follow-up more seamless and inclusive.
2. Using collaborative notes during a meeting
When joining a meeting, a new NotesButton will be visible during meetings that will allow users to leverage the new capability.
Any existing meeting notes will be shown on the right pane of the meeting window and there will also be the ability to pop the window out to make more room or move to your second screen/monitor. This is essential just a loop component.
All meeting participants can read and collaborate with the agenda in real time. They can update the agenda, take manual meeting notes and add tasks or actions. When participants are assigned a task in the meeting, they will also receive an email notification as well as have the tasks synced with Planner and their To Do apps.
Meeting organisers will also see have the ability to add Collaborative notes before meetings, enabling then to recreate an agendas as well keep all meeting materials available in a central place for all to access.
One the meeting has finished, the collaborative notes will remain accessible for all participants on the Teams calendar meeting details page. They can also be shared into other apps like chat or email.
Read more.
This update is associated with Microsoft 365 Roadmap ID 101509
Windows 365 should soon be getting new features that will see it more tightly integrated into the Windows 11 OS.
Windows 365 App
First, there is now a native Windows 365 app. This will allow Windows 11 users to power up a Cloud PC from the Task Bar or Start menu without having to head into a browser.
Microsoft Windows and Surface VP, Panos Panay, described these new features at Ignite 2022, as “just the beginning of our Windows and Microsoft cloud integration.” These changes could signal a new direction for Windows, as Microsoft looks to continue to blend Windows 365 and Windows 11 together in the future. This is available for Windows 10 and Windows 11 today and is coming soon to iOS, Android and macOS.
You can see the Windows 365 app experience on Windows 10 below.
Windows 365 Boot
When released later this year, Windows 365 Boot will enable Windows 11 devices to log directly into a Cloud PC instance at startup instead of using the local install of Windows 11.
But why would you want to do this? Well, it is designed for devices that are shared between multiple people or for organisations that allow (or want to allow) their employees to bring their own devices to work (BYOD). This is also good for contractors and temporary staff since it ensures they have a corporate desktop experience and access to all the apps the services without IT having to install VPN software or enroll the devices into their organisations’
“Windows 365 Boot will allow different users to log in directly to their own personal and secure Windows 365 Cloud PC with their credentials”
Wangui McKelvey | General Manager | Windows 365
Windows 365 Switch
….. the name I’m not a fan of, however we will see much deeper integration between Windows 11 and Windows 365 at the OS level. As the name implies, this level of deep integration will allow Windows 365 users seamlessly switch between their local desktop and that of the Cloud PC directly from the Task View (virtual desktops) feature of Windows 11.
Windows 365 Switch | Image (c) Microsoft
In case you are not familiar with “desktops” in Windows 11, then using the task view control in the Windows 11 taskbar allows users to create customise and move between desktops. This update will introduce a new option, which will allow users to quickly switch from the local desktop environment to their Cloud PC directly from the taskbar. Users will even be able to see a preview of what’s running on it. This will work both ways too – meaning when users open task view from the Cloud PC, they will also be able to quickly hop back onto the local device.
Windows 365 Offline Mode
Finally, Microsoft is working on a Windows 365 offline feature, which will enable users to continue to work locally when they do not have an internet connectivity to access their Cloud PC. This will work like a cached mode essentially and will resync automatically resync with the Windows 365 service without data loss when connectivity is restored ensuring that the user experience is consistent and un-interrupted.
At Enterprise Connect this week, Microsoft and Cisco took to stage again (this is now a serious relationship) and annouced that the Cisco Board Pro is now certified to run Microsoft Teams Rooms natively on the device as well contining of course, the ability to still fully support Webex.
Cisco Board Pro offers advanced AI-powered collaboration features that can now be used in Microsoft Teams meetings for the first time. Organisations can join feature-rich, back-to-back Teams and Webex meetings on the same device from the Teams Rooms home screen – with no reboot or reconfiguration required.
The initial partnership was announced back at Microsoft Ignite in October 2022, where a new look harnessing was unveiled in which Cisco are extending the interoperability of their latest hardware and software portfolio with support and full interoperability with Microsoft Teams, empowering their customers with seamless, connected experiences that can be customised to best suit their needs support native Cisco Webex experience, native Teams experience or both worth seemless meeeting switching without reconfiguration or admin intervention.
With this official certification, both the 55-inch and 75-inch models can be configured at set up to run Teams Rooms as the default experience, allowing their customers to experience Teams’ digital workplace with Cisco’s purpose-built video conferencing hardware.
Cisco Board Pro
The Cisco Board Pro joins a list of other devices and peripherals Certified for Teams including the Cisco Desk Camera 4K, the Cisco Headset 320, and the Cisco Headset 720 which I covered in more detail here.
This comes the same week that Microsoft quiet announced the next generation of their Surface Hub devices.
Pricing and availability
55-inch Cisco Board Pro RRP: $13,995
75-inch Cisco Board Pro RRP: $22,995
Cisco also offer a good discount to customers who invest in a Cisco Webex Enterprise Agreement.
For the current list of Cisco devices certified for Teams see here.
Microsoft has announced they will be launching the next generation of the Surface Hub 2S. Shipping later this year, it will come loaded with a new version of Windows known as “Teams Rooms on Windows” and will follow the current Surface Hub 2S design profile and feature both 50″ and 85″ versions.
The new version of Windows that will ship with the new Surface Hub 2S is called Teams Rooms on Windows, and is a major upgrade over the existing “Windows Teams” OS that Surface Hub 2S uses.
Teams Rooms on Windows will ship on the next generation Surface Hub 2S
Microsoft.
In the blog, Microsoft says that the existing Surface Hub 2S will continue to be supported through to until October 2025, which is when support for the version of Windows that runs on Hub 2S is due to end.
Teams Room on Windows
Teams Rooms on Windows will feature a brand new user design interface, which will be similar to that of Teams Rooms for Windows and Android MTR devices, along with unified management and new collaborative features such as support for FrontRow and the upcoming Copilot for Teams. This will finally bring consistent user experience and management for all Teams Room devices.
“Front Row” | Hub 2S | Teams Room on Windows
This new version of Windows will only be available for the new generation Surface Hub 2S devices but they do mention that Surface Hub 2S users will have a “path” to migrate to this experience at a future date, which I expect will be via the cartridge hardware upgrade – a key sustainability and upgrade selling point of Surface Hub 2S.
More information
Microsoft say in their blog that more information will be released later this year…
Microsoft has starting to roll out the new ( faster and sleeker) preview version of the Teams app for Windows to users enrolled in the Public Preview ring as an option for testing. Microsoft say this will be rolling out in phases and will be available to all customers by June this year. There will also be updates versions to Teams for Mac and for the web later this year.
Toggle for the New Teams Client Preview
It is said to consume 50% less memory and 70% less disk space while being up to twice as fast as the current version.
The new client (which has been in testing for many months) should bring the following improvements:
Install apps up to three times faster
Launch app up to twice as fast
Meeting Join speed up to twice as fast
Switch chats/channels up to 1.7x faster
Consumes ~50% less memory
Consumes up ~70% less disk space
“The new app is built on a foundation of speed, performance, flexibility, and intelligence—delivering up to two times faster performance while using 50 percent less memory so you can save time and collaborate more efficiently. We have also streamlined the user experience so that it is simpler to use and easier to find everything in one place….These enhancements also provide the foundation for game-changing new AI-powered experiences, such as Copilot for Microsoft Teams, announced earlier this month.”
Jeff Teper | President of Collaborative Apps and Platforms | Microsoft
Team Client Performance updates (old vs new)
UI Changes
As well as the performance issues which will be welcomes, this new version includes a number of other enhancements meant to simplify Teams which builds on the more than 400 feature updates that Microsoft delivered to Teams last year. Examples include:
Chat: Microsoft are also experimenting with tweaks to the UI around chat functions whereby Teams will hide several options behind a plus sign that users can click on to expand – a concept that is already common place in other messaging and collaboration apps like Slack.
Video Calls: During Teams video calls, Teams will show every participant on screen in a box of the same size, rather than giving more space to those who have their camera on.
Copilot Ready: The new Microsoft Teams also includes the foundations needed to support the newly announced Copilot, Microsoft’s AI-powered assistant which is set to bring new intelligent features like meeting recap into Teams. Depending on what “update ring” you/your users are on will impact if and how you get access to the new preview version
How to get access to the “new preview”
Access to the new preview is controlled in part by the admin settings set by your organisations’ IT. If you are eligible to try to the new preview, you will see a new the “switch to preview” at the top left of the Teams Desktop app. The admin guide for enabling this is here:
Public Preview Ring: Any one enrolled (or opted into the public preview program, will have immediate access to the “Try the new Teams” toggle once your app updates to the latest version [ 1.6.00.6754]
Targeted Release Ring: Users will have access to try out the preview of new Teams from mid-April 2023.
Production Ring: For users on the production ring, IT will have the option to allow users to opt-in by using the Teams update management policy to select which users in the organisation can see the toggle and get access to new Teams. Microsoft expect the new Teams client to be generally available from around June 2023.
To get the preview, make sure your Teams client is updated to the latest version [1.6.00.6754 or later].
If you have access to try out the new preview, you will see the Try the new Teams toggle at the top left corner of the Teams app and then click “Get it now” – be sure to read the full list if changes and current known issues (it’s a preview remember).
Toggle for the New Teams Client Preview
What doesn’t work (yet)?
Remember this is an early public preview. As such Microsoft say that you may encounter some gaps as this preview release only includes the core features available in classic Teams. Things like the ability to search and add additional Microsoft and 3rd party apps, Line of Business (LOB) apps, advanced calling features such as call queues, and advanced meeting capabilities, including breakout rooms, will be coming in later preview release builds.
Microsoft are keen for feedback on the new experience and ask that feedback is provided via the app or here: Teams Feedback.
Microsoft have said they are working on extending the preview of the new Teams to a broader set of customers, including Education, Government Clouds, and platforms such as Mac, VDI, and Web later this year. In the mean time you can check out the Teams roadmap and Teams Blog to stay up to date with the most recent product developments
Microsoft has just announced Microsoft 365 Copilot, which will combine the power of large language models (LLMs) along with user data and signals from the Microsoft Graph – calendar, emails, Teams chats, documents, meetings etc.
In the sizzle style launch, Microsoft showed how Microsoft 365 Copilot will transform the power of Microsoft 365 apps and be able to turn an individual’s words into the “most powerful productivity tool on the planet“, while leveraging Microsoft’s existing commitments to data security and privacy.
Microsoft described existing AI systems as autopilot systems. Microsoft hopes to differentiate is by offering tools that use AI in a way to support human workers with humans at the center with that they called Copilot.
“We’re moving from autopilot to Copilot. As we build this next generation of AI, we made a conscious design choice to put the human at the centre of the product. Today is the start of the next step in this journey, with powerful foundation models and capable copilots accessible via the most universal interface – natural language – which will radically transform how computers help us think, plan and act.”
Satya Nadella | CEO | Microsoft.
Microsoft 365 Copilot isn’t just a better way of doing the same things – it represents an entirely new way of working. Copilot will be integrated into Microsoft 365 in two ways.
“Today, we are at the start of a new era of computing. Over the past few months, powerful new foundation models have been introduced, together with accessible natural language interfaces. This next generation of AI is fundamentally different from the AI we’ve grown accustomed”.
Sayta Nadella | CEO | Microsoft.
Copilot will soon be embedded in the Microsoft 365 apps people use every day – Word, Excel, PowerPoint, Outlook, Teams, PowerBI etc – to unleash creativity, unlock productivity, and uplevel skills.
Business Chat, an entirely new experience that works across the LLM, Microsoft 365 apps, and user data to do things that have never been possible before. This will use natural language to allow users to able to spend less time searching for the right document or piece of information and more time creating, collaborating, and innovating.
With Microsoft 365 Copilot, Microsoft has set the stage for the beginning of a new AI revolution that will further reinvent how people work and interact with the tools they use everyday. Microsoft will start this journey with a limited private preview and will provide additional details partners and customers over time…
Microsoft 365 Copilot | Images (c) Microsoft
I’d also expect similar to come into other apps like Visio too. Microsofts’ new Designer App and of course the new Bing are also leveraging Copilot.
Teams Copilot sneak peak
Microsoft shows some of the new AI smarts coming to #MicrosoftTeams too. Some this is expected very soon such as meeting recap in Teams Premium. Here’s the sizzle for the new AI powered Teams Copilot.
Copilot in Microsoft Teams
Will Copilot by free?
From a cost perspective, we simply don’t know yet. Some of the features (such as meeting recap) are available soon in Teams Premium (a premium sku) but we don’t know yet what will be included across the core Microsoft 365 apps).
I suspect (this is just my opinion), Copilot will be incuded free in the core office apps (for personal and business subscribers) but corporate apps like Teams, PowerBI, Power Automate etc will be chargeable, as leveraging the wider OpenAI and ChatGPT APIs that are now available within Azure.
When will Copilot be available?
Microsoft have said the roll out will be controlled and very phased starting with small. Private previews to ensure they perfect the model and make sure the experience is the best it can be.
Update: In May 2023, Microsoft extended the pilot to another 600 US organisations.
More resources
Watch the recording of the March 16 event to hear Satya Nadella and Jared Spataro discuss how AI will power the next generationof modern work
Get full details about this exciting news by reading posts on the Official Microsoft Blog and the Microsoft 365 Blog.
Check out WorkLab to get expert insights and Microsoft’s research about how AI will create a brighter future of work for everyone.
Microsoft is hosting a “The Future of Work: Reinventing Productivity with AI” event this week where they will no doubt start to talk about how their new ChatGPT-like AI will transform and adapt the traditional productivity apps like Word, Outlook, Excel, PowerBI, PowerPoint and of course Teams and Dynamics 365.
After announcing and making available in preview their Prometheus Model which is already available in the “new Bing” and Skype apps, last month, Satya Nadella and Jared Spataro, are running an hour-long online event on Thursday 16th March at 3pm UK time (8am PT) to talk more about the AI in Modern Work.
There’s already AI in some core products
Microsoft Teams has been given some AI love already within the new Teams Premium included new AI driven meeting insights and auto action taking.
Dynamics 365 apps have also seen some AI capabilities announced too, to help human workers delegate tedious tasks to machines. This new AI automation tool come in a preview form in a release called Dynamics 365 Copilot, and Microsoft sees automated content creation and algorithmically driven behaviour to help employees using customer relationship management (CRM) and enterprise resource planning (ERP) systems streamline work.
“Copilot brings the power of next-generation AI capabilities and natural language processing to Dynamics 365, working alongside business professionals to help them create ideas and content faster, complete time-consuming tasks, and get insights and next best actions – just by describing what’s needed,” explained Emily He, corporate VP of business applications marketing at Microsoft, in a recent blog post.
What do you hope to see?
With the event just around the corner, followed by Enterprise Connect in a couple of weeks, what do you think will be announced.?
Another Gartner Quadrant another winning result – as yet again, Microsoft continues it’s move up the quadrant – this year storming ahead of their competition in the Endpoint protection category with Defender for Endpoint.
Microsoft Defender for Endpoint is designed to protect every endpoint platform an organisation may use including Windows, Linux, macOS, Android, and iOS. Earlier this year, Microsoft introduced Microsoft Defender for Business which was positioned to provide smaller businesses with a streamlined way to protect their organisations with enterprise-grade security at a price point that is attractive to businesses of this size.
Gartner Magic Quadrant for Endpoint Protection Platforms
Why Microsoft Defender
For years, third-party endpoint protection and antivirus vendors have positioned there products as “needed” to protect Windows, as the past 5 years has shown, Microsoft is now probably the biggest the secuity company you didnt know existed with virtually every product catagory they have (from endpoint, to CASB) being gatner magic quadrant leaders.
Further more, as organisations look to consolidate tools, reduce admin overhead and “do more with less”, more organisations are looking at leveraging their investment in Microsoft 365 E5 by taking advantage of the extensive set of security tools included within their subscription. It’s not just about cost either – there is no compromise as Microsoft continues to make enormous investments (to the tune of four billion per annum) to ensure that they have the best security and compliance propositions in the market with products that continue to develop to meet customer expectations and the every growing threat landscape.
What is Microsoft Defender for Endpoint?
Microsoft Defender for Endpoint is an enterprise endpoint security platform designed to help enterprise networks prevent, detect, investigate, and respond to advanced threats.
Microsoft Defender for Endpoint is available in two plans, Defender for Endpoint Plan 1 and Plan 2. A new Microsoft Defender Vulnerability Management add-on is also available for Defender for Endpoint Plan 2 users.
The Microsoft Defender for Endpoint (DFE) features 6 key components (which vary depending on the licensing you have).
Core Defender Vulnerability Management
Built-in core vulnerability management capabilities use a modern risk-based approach to the discovery, assessment, prioritization, and remediation of endpoint vulnerabilities and misconfigurations.
Attack Surface Reduction
Provides first line of defence in the stack, by ensuring configuration settings are properly set and exploit mitigation techniques are applied, the capabilities resist attacks and exploitation. This also includes network protection and web protection, which regulate access to malicious IP addresses, domains, and URLs.
Next Generation Protection
Microsoft Defender for Endpoint uses next-generation protection designed to catch all types of emerging threats.
Endpoint Detection and Response (EDR)
This detects, investigates, and responds to advanced threats that may have made it past the first two security pillars. Advanced hunting provides a query-based threat-hunting tool that lets you proactively find breaches and create custom detections.
Automated Investigation and Remediation
In conjunction with being able to quickly respond to advanced attacks, Microsoft Defender for Endpoint offers automatic investigation and remediation capabilities that help reduce the volume of alerts in minutes at scale.
Microsoft Secure Score for Devices
Defender for Endpoint includes Microsoft Secure Score for Devices to help you dynamically assess the security state of your enterprise network, identify unprotected systems, and take recommended actions to improve the overall security of the organisation
Microsoft Threat Experts
Microsoft Defender for Endpoint’s new managed threat hunting service provides proactive hunting, prioritization, and additional context and insights that further empower Security operation centres (SOCs) to identify and respond to threats quickly and accurately.
Key components of Microsoft Defender for Endpoint
Integration across the wider Microsoft Stack
Defender for Endpoint naturally integrates extensively with various other Microsoft solutions, including:
Microsoft Defender for Cloud
Microsoft Sentinel
Microsoft Intune
Microsoft Defender for Cloud Apps
Microsoft Defender for Identity
Microsoft Defender for Office
Defender for Endpoint – Business v Plan 1 vs Plan
Defender for Endpoint is now available in three plans:
Defender for Business
Defender for Endpoint Plan 1
Defender for Endpoint Plan 2 (formerly known as Defender for Endpoint).
The Windows Insider program, which launched 9 years ago in 2014, was first used to gain early public feedback on the final stages of the development of Windows 10, is currently undergoing a huge restructure in terms of how testing will be carried out with Windows Insiders including a new “Canary Channel” for testers who want to be at the very forefront of trying the newest Windows features.
New Windows Insider Builds | Image (c) Microsoft
Why the changes? Well, Microsoft now update Windows 11 a little at a time (though moment updates). These will consist of collections of quality and feature updates that will be bundled together and released a few times a year. More extensive changes (those which update the kernel and core underlying OS) will be confined to annual “feature updates”. This is expected to now be the foundation for future changes to Windows.
This blog summarises the key changes. For the verbose version, checkout the official Windows Insider Blog
The “new” Insider Rings
Canary Channel
The existing “Dev” channel, will soon (this month) be renamed to the “Canary” channel in which the newest and more experimental changes and features will be showcased for feedback.
The Canary channel will enable Windows Insiders to gain the earliest access to new builds with minimal validation and little. This build will not be recommended for daily drivers as users are likley to be testing builds that could be unstable, not working correctly and less tested that’ll those in the current Dev Channel.
These will be builds in the 25000 series.
The Dev Channel
The new “Dev Channel” will now be a half way house between the existing Dev and Beta channels. Insiders in this channel will continue to be able to test early features that may never make it to the stable version (release) of the Windows operating system. They will be better tested, will have the level of documentation and build notes that Insiders have become accustomed too and will be more stable.t
These will be builds in the 23000 series.
Beta and Release Channels
The Beta and Release Preview channels are not currently being changes. The Beta channel will remain more stable than the Dev channel, and Microsoft say that features in this build are likely to make it into future final release builds of Windows.
Beta builds will be in the 22000 series.
Getting on the right Channel
The restructuring of the Windows Insider Channels will require some choices to be made.
Anyone / any device currently on the Dev channel will be automatically moved to the Canary channel, where they will continue to receive Windows updates with build numbers in the 25000s range. These will be less stable that the current Dev channel.
Windows Insider Channel Selector (in setting -> Windows Update)
Anyone wanting to move to the new Dev channel (to obtain the 23000 series builds) will require to initiate a clean build (rebuild) of their device and to then re-enrol their device on the new Dev Channel.
Users on the Beta and Release Preview channel will not need to do anything thought they will be able to move to the new Dev channel without needing to reinstall the OS.
Windows 365 is “Windows as a Service – a cloud-based service that automatically creates a new type of Windows virtual machine (Cloud PCs) for users. Each Cloud PC is assigned to an individual user and is their dedicated Windows device. Windows 365 provides the productivity, security, and collaboration benefits of Windows and Microsoft 365.”
Windows 365 is “similar” to a dedicated virtual desktop assignment in an Azure Virtual Desktop (AVD) environment, but is delivered as a SaaS service, providing a dedicated Cloud PC that users can remotely sign in to. It is also significantly simpler to set-up and manage that VDI infrastructure and offers a simpler commercial model.
You may ask yourself, “Why would I want to stream a computer to….well another computer?” Well – there is more to that – let’s look at Microsoft Marketing!
Fruit of the Loom – because one-size doesn’t fit all.
Just like your Microsoft 365 subscriptions, Windows 365 is available in both Business and Enterprise Versions.
Windows 365 Enterprise is designed for organisations who have already invested in Microsoft’s Endpoint Manager and using Endpoint Manager to deploy and manage their Windows 10/11 devices. This means that if you want to start using Windows 365 Enterprise you will also need a license that includes Intune.
Windows 365 Business is aimed at any size organisation with less than 300 users that need a Cloud PC. This is the same service – but a little more no-frills. Windows 365 Business does not support joining to a custom (Azure) Vnet, and also does not allow users to connect to on-premises resources (yet) – it is for Cloud Native users.
What is best for your organisation is based on a couple of things. If you want to have a quick lightly managed device for your end users or are just running a pilot – Windows 365 Business is a good place to start (it’s cheaper too). If you want to have more control, access on-prem resources and manage the Cloud PCs in the same way you manage your physical desktops then Windows 365 Enterprise is best. To see a full comparison, check out the docs from Microsoft.
Pricing
Windows 365 is available through three plans. Each plan is available as Windows 365 Enterprise or Windows 365 Business edition and each plan is of course priced differently ranging from £23.90 (RRP) for Business Basic all the way up to £56.20 for Enterprise Premium which has 16GB RAM/4 CPUs and 128GB Storage – you can also customise your own spec if you like!
Basic: For running light productivity tools, frontline tools and browser-based apps
Standard: For most users that need full range of productivity tools & line-of-business apps.
Premium: For users that need high-performance compute and heavier data processing.
I’ve been running on a mid-range Windows 365 Enterprise Cloud PC with 8GB RAM and 128GB Storage which was ample for all my day-to-day use
The User Experience – Test Flight
Windows 365 is available on a browser or dedicated app on Windows 10 and Windows 11 (and soon for iOS and Android). Regardless of how you access it, the user experience is an instant (well actually always on if you prefer), high-performance and reliable personal desktop experience (that’s also optimised for Microsoft Teams and your other Microsoft 365 apps) regardless of the apps you use. Once running fall screen, you totally forget is a Cloud PC – even things like touch and pen work if your physical device has those properties.
Windows 365 User Experience
Who’s is Windows 365 for?
Windows 365 isn’t designed for the consumer market. Instead, it’s for companies and enterprises that need to deploy a network over a large area. It’s also designed to allow businesses to utilize computing power as they see fit.
The question – will the Cloud PC “era” revolutionise business computing, after VDI has (and is in some areas) still heavily used from a security, agility, and remote purpose.
One view is that organisations will be able to offer more choice, support BYOD and no longer need to money spend on high-end physical compute devices, deal with logistics, repairs, maintenance, and lifecycle management. All employee’s need is an existing device / browser and a reliable internet connection access their Windows 365 Cloud PC. Since this is a subscription service (like other SaaS apps), they can avoid capital expenditure on laptops and desktops that may not get used 100 percent of the time, allowing them to be more efficient with the use of their resources.
On the other side, many organisations have been investing in modern mobile computing like the Surface Pro 9 5G for hybrid work with local apps that access cloud services like Microsoft Teams and Office 365 etc.
Common Scenarios? There are many scenarios in which neither model is best and as such we typically seem a blended approach (some with physical devices some with Cloud PCs or even both!!). Some may compliment their laptop and local app deployment model with technology like Cloud PC for accessing certain apps, apps that require additional security such as finance apps or development platforms. There will also be scenarios in which a Cloud PC only environment works. Let’s explore some of these below.
Long term remote or contract workers that may not need a corporate device because they choose to use their own or because providing them with one is cumbersome and logistically difficult. For example, you may have a new contractor working with you full time for a period of weeks or months. Windows 365 Cloud PCs can be be used to create a dedicated, cloud-based environment for contractors with access to a specific set of applications, access to specific parts of your network and have specific conditional access policies. With Cloud PC, IT can quickly enable this securely on their personal device, with whatever restrictions you choose, completely isolated from their personal desktop.
Remote Work / work from anywhere – For example, you might be working from home or the office on your laptop and leave to go home, into the office or just to grab a coffee at the local cafe. Instead of lugging your laptop along, you could simply take your tablet/iPad and access your Cloud PC where you left off. This is also a great use case when on holiday and you need to access your desktop.
For specialist apps or secure environment – You may have roles within the business such as finance, surveyors, 3D modellers, programmers etc, who work on petabytes of data on a dedicated high-end workstation. For these people working remotely may not be an option or accessing seamless is a security nightmare. With Windows 365, these employees could have access to the same PC power as their office workstation on a secure environment on their own home PC or tablet.
To get super-fast internet access if you have isolated remote workers. Another advantage of Windows 365 is superfast internet. How? Well, since your Cloud PC runs from the Microsoft Cloud, you are essentially streaming just the screen – all your local apps, file and processing are done in the Cloud, so when you download large data from Office 365 or any other source, it’s actually being downloaded to and from Microsoft’s data centres, which means super-fast internet. Microsoft demo’d a speed test which showed download speeds of up to 10 GBPS and upload speeds of up to 4 GBPS. In my tests I received the following.
New employees and for improving the break-fix experience – For employees that develop a fault with their corporate laptop or for new employees that don’t yet have a laptop, Windows 365 can be a great fit. Instead of getting them to use their own device as a BYOD device mode (which is not secure, breaches company security policy, could increase risk of breach, malware infestation etc), while they wait for a device or repair, use Windows 365 to quickly provision them a corporate Cloud PC which they can access from any device and that looks and feels exactly like the experience they are used to. This minimises impact to the user, keeps them productive, reducing urgency in repair or device procurement and can make for a super slick process for all involved.
Windows 365 from an Admin Experience
Now then, I am not an IT administrator anymore (I was once), but from the experience I have had setting up demo and test environments, it is so simple. Reason being, there is no setting up and maintaining complex VDI network and software infrastructure or different tools to use for management, since everything is managed through Intune – which you probably already use!
Using Intune, IT can manage both physical and virtual devices in one place making it simple to deploy software, add new Cloud PCs, upgrade Cloud PCs and of course, reset them, delete them and re-provisioning them. IT can also easily see how much computing power each Cloud PC or user is using and because they run in Azure (which is Carbon Neutral), you can technically deploy an entire fleet of Cloud PCs with zero CO2 overhead! Onboarding users is simple too, as you can simply make a user part of the right group (ensuring they also have a license) and a new Cloud PC is automatically provisioned which takes less than an hour. If you have autopilot enabled, then just like a physical device, the apps, configuration, settings etc are all applied as part of the build!
Since device specification is controlled by a license – should a user needs a more powerful device, IT can simply assign a different license – no waiting on a complex configuration change or buying a new physical PC (also good for the environment). The opposite also applies as a Cloud PC can be changed to a lower power device – saving compute power and licensing costs! Network performance monitoring is also built inside Windows 365 and because every Cloud PC runs from Microsoft’s Cloud they get laser-fast and direct connect connectivity to your Microsoft 365 app and Azure and being a Microsoft Cloud Service – Microsoft continuously monitor and run diagnostics on your Windows 365 environment – meaning if they detect an issue (either with your config or theirs), IT get notified!
Quick Intune Tour of Windows 365
Security First
One of the big appeals of Windows 365 is for remote work, temporary staff, new joiners, contractors, and students. Since the Cloud PC is…well in the cloud, it’s inherently more secure – protected by the same enterprise class security, identity, and compliance solutions from Microsoft that most admins will already use. Since Cloud PC is accessed via a secure browser or the Windows 365 app, it is isolated and insulated from most threats, and since is not directly installed on your device, it’s inherently more secure and can be configured to have no local access removing the risk from malware or ransomware from the underlying physical device.
Cloud PC also supports Azure AD Single Sign (and even password-less sign-on) on which gives a frictionless user experience without the need to use separate passwords – reducing the risk of credential theft in your environment which is especially useful when used with personal devices.
“By leveraging Windows 365 we can quickly and easily provide contactors with Windows 11 desktops which they can access on their own laptops meaning they are protected by our security and compliance policies. These Cloud PCs are instantly available from any device and any location, with little to no risk from the physical device they use to connect from”.
A customer quote!
Windows 365 vsAzure Virtual Desktop
How is Windows 365 different to Azure Virtual Desktop then?
Where Windows 365 Cloud PC is a dedicated desktop, managed by Microsoft as a SaaS app, Azure Virtual Desktop (AVD) is a Platform as a Service (PaaS) service which runs in Azure. With AVD, organisations have more full granular control over the environment build, and can configure a fully tailored, customised desktop and application virtualisation experience using either pooled or dedicated (one to one) desktops. Windows 365 is dedicated desktop and does not support multi session like AVD does. Billing of AVD is based on Azure usage whereas, Windows 365 is a single subscription per user and billed on a flat per user, per month fee (based on the spec of the machine).
Both Windows 365 and AVD make use of some overlapping technology, so they may seem similar but there are major differences.
How to Get Started with Windows 365
Procure some licenses from your partner or Microsoft direct
Configure Windows 365 from Intune
Configure the on-premises network connection
Create Security Group for Cloud PC users
Assign a Cloud PC license to your users (or at group level)
Create a Provisioning Policy
Configure Hybrid Azure AD Join or Native Azure AD Join
Create or assign a custom or stock image
Enable and configure updates for Windows 365 (you can even use Autopatch)
Assign users to the group created in step 5
get the user to download the Windows 365 App or connect via a browser at
Hybrid Work and the growth of SaaS makes troubleshooting end user experience so much harder.
ThousandEyes by Cisco is a digital end user experience monitoring solution that helps ensure your business SaaS apps are running at optimum performance wherever your employees or customers are.
ThousandEyes proactively monitors, alerts, and provides visual “route cause analysis” within minutes of a User Experience issue, regardless of if whether the issue is the LAN, WAN, Internet, “XaaS”, ISP, Collaboration Service (such as Teams, Webex or Zoom), or Cloud Provider. It can even determine whether the issue is caused by any third-party dependency such as Content Delivery network, Application, Connector, Secure Web Gateway, Identity Provider, or firewall.
What is ThousandEyes?
ThousandEyes enables organisations to rapidly increase the responsiveness of support teams and managed service providers by providing end-to-end visibility and performance monitoring across the ever-changing and distributed IT landscape wherever your applications, data, infrastructure, user, and devices are located by. This helps organisations to:
Better support their hybrid workforce with near-real-time visibility of the employee’s experience.
Quickly identify and solve app experience issues by continually monitoring employee interactions with web and SaaS-based applications.
Gain end-to-end visibility from the user, across the network, WAN, and the Internet as well as to their cloud service providers and SaaS applications.
Cisco Thousand Eyes provides and end-to-end End user Experience Monitoring to help ensure that your employees / customers experience of your service or applications is “as expected” and helps proactively detect when there are issues which might impact this performance before users start complaining.
End to end visibility with Cisco ThousandEyes
Thousand Eyes provides end to end visibility and intelligence”. Its aim is to help IT provide the best possible employee and customer experience, whatever the application or service by comprehensively measuring and monitoring network performance end-to-end. This means that IT get complete visibility across the internet or WAN, edge, network, application, routing, and device layers to see exactly how and where the Internet and WAN connectivity is impacting employee or customer user experience.
Paying customers of ThousandEyes – and one of its’ killer features, is its’ ability to perform performance “snapshots” which provide clear-cut information – either on demand, or on a schedule. These can be shared with people outside your organisation and is pivotal to proving where the fault lies, therefore helping to help SaaS vendors troubleshoot their own infrastructure and it won’t be a surprise that many of the worlds’ largest SaaS providers are also Cisco Thousand Eye customers!
It does this by using “active monitoring” that utilises a software agent that simulates user activity and checks availability from multiple locations. Cisco leverage Thousand Eyes agents across much of their network equipment including wireless access points and switches (such as the Cisco Catalyst 9k), Cisco SDWAN solutions and SASE services, and is even incorporated into their Webex Meetings platform. There are also agents for desktop devices that can be deployed and what’s more you don’t need a Cisco network to use it. Thousand Eyes is proven to work well with leading SaaS and collaboration platforms such as Slack, Webex and Microsoft Teams.
Cisco Thousand Eyes – Image (c) Cisco.
The Synthetic testing constantly simulates user interaction with SaaS and Web applications, represented by a series of page loads interspersed with interactions like typing in fields and clicking buttons, making the synthetic test “feel” like a user to the actual applications under test. These tests are invaluable to application and network operations staff, since it helps IT and App Support better understand actual user experiences rather than playing the best guess or deflect game. These are presented back as “experience scores” which can be reported on, alert and track trends over time, providing an early warning before issues arise.
What problem does ThousandEyes fix?
In short, when an employee or a customer has a bad digital experience, they don’t care where the problem is, or what has caused it – they simply want to know what is wrong and when it might be resolved.
Marketing slide from Cisco ThousandEyes
The need and therefore market for this kind of tool is increasing, as the global pandemic dramatically accelerated the shift to the cloud and SaaS apps, and with the hybrid work, now just the way we work, we need a better way of monitoring and managing the end-to-end employee experience in an environment that no longer directly in control of IT!
As the world settles into what is now a hybrid work world dominated by the continual adoption of SaaS apps and work from anywhere mindset, visibility into how applications are performing for your employees and customers across the internet and various cloud services is critical to business continuity, employee, and customer experience.
Hybrid Work and the growth of SaaS makes troubleshooting end user experience so much harder.
Today, we, many organisations are still reliant on “self-diagnosis” (or no diagnosis), which leads to conversations like “it’s the network” or “my broadband is slow” or “XXX application is running slow”. This might have been ok during the peak of the pandemic when everyone was sent home to work and was “making the best out of temporary situation”, but three years on this from this, diagnosing and troubleshooting performance related issues is still too commonplace. Now, more than ever, the ability to monitor the end-to-end performance of your business apps, dictates the experience of your customers and employees and the excuses of before are no longer tolerated.
When an employee or a customer has a baddigital experience,they don’t care where the problem is or what has caused it – they simply want it fixed quickly.
Many of these issues are not new, but the shift to cloud and our new distributed hybrid workforce, means that it is becoming increasingly more difficult to understand and support the right “experience” using traditional legacy application performance management tools. What’s more the lack of visibility can often means employees and customers can be having a poor experience without IT or support evening knowing about it until someone complains!
Who needs ThousandEyes?
Do you have employee experience issues due to lack of Internet, WAN or SaaS visibility?
How do you know your Content Delivery Provider is serving your content quickly and consistently whether users at home or in the office?
Do you have inhouse web apps and need a better way of understanding how they perform? when your users work remotely or from disparate offices?
Does your IT help desk struggle to add value and provide answers to users experience issue with SaaS applications?
Is the lack of visibility and ability to monitor cloud apps, impacting employee productivity and/or customer experience?
If the answer to the above is mainly “yes”, then it’s worth looking at investing your time in a proof of concept to see how Thousand Eyes could help.
Why Cisco?
Personally, I think ThousandEyes is a great fit for any organisation with a cloud-first approach that has offices globally and leverages a high degree of hybrid workers (that’s most of us right!)! Whilst it’s not limited to those with only Cisco networks, the economics work well for organisations that already leverage Cisco networking, due to native integration across most of Cisco’s core product offerings including their Cisco Catalyst networking, SASE, SDWAN and their Collaboration suite (Webex).
This makes integration and deployment slick and negates the need to deploy additional agents, since Cisco include the ThousandEyes agent across many of their devices. Customers that buy into Cisco Enterprise Agreements also get a more competitive price point for ThousandEyes and from a support perspective it’s an integrated suite which means less finger pointing.
Speak to a Cisco partner for help
Speak to your favourite Cisco Gold Partner (I’m happy to help you need one) and they will be able to help demonstrate, deploy, configure, and support ThousandEyes for your organisation.
You will find your trusted Cisco partner can help in many ways including:
Demos, PoCs or specific product/application performance assistance
Cisco funded free trials
Help with business case development following a successful PoV
Scoping, deployment and tuning to ensure you can monitor all your in-house web and public SaaS hosted applications, connecting into your underlying Wireless LAN, WAN, MPLS, Internet connectivity and WFH remote locations to provide end-to-end visibility and end user performance monitoring.
Consultancy and support to ensure key departments, locations, users, and application estate is under cover.
Access to the best pricing through your Cisco Gold Partner.
See it action and find out more
Cisco provide free to access to this awesome “live outages site” where you can look at the live state of the world’s most popular commercial and consumer cloud services and see just how comprehensive and simple it is to use.
As an “evergreen” Operating System, Microsoft is continually enhancing and improving Windows 11, with the help of user feedback, community voice and the work it does with the @WindowsInsidercommunity to make Windows better and better. Microsoft released the Windows 11 2022 Update at the end of last year which featured loads of improvements and features.
Windows 11 Moment 2 Update
As the hybrid workplace continues to adapt and change, it will come as no surprise that there are a tone of further updates planned for Windows 11 in 2023 which will see Microsoft ramp up the pace of update releases rather than the “traditional” annual update cycles.
It’s all about “moments”.
Outside the core update cycles, Microsoft will also be shipping more frequent updates known as and enhancements known as “Moment updates“. The first moment update shipped in October 2022 and included a number of highly requested features such as tabs in File Explorer – which, just like in an Edge browser, help users stay more focussed and organised when working with files and folders and negates the need to have multiple instances of File Explorer open – also thereby preserving system resources and saving energy.
As get well in to the first quarter of 2023, Windows 11’s ‘Moment 2’ update is expected to to ship sometime in March and has been being tested by Windows Insiders for a couple of months now. To be released via Windows Update, the moment 2 update will include another set of highly requested features and improvements. Having been part of the testing and feedback panel on this, I wanted to share some of the key things coming imminently…
Taskbar enhancements There a bunch of new customisation features and adaptive enhancements in this update.
On of my biggest favourites is some big enhancements to the taskbar.
First up is that Microsoft is bringing the new AI-powered Bing experience directly into the search bar in Windows 11.
New AI powered bing in Windows Search bar
Second is improved the experience when the Windows device is in “tablet mode” – which is most applicable to users with devices like the Surface Pro an other 2-in-1 devices. This works really well and makes Windows 11 much more intuitive when working in different orientations. It has come a long way since Windows 10.
Windows 11 Tablet optimised taskbar
With this update, users will see a new adaptive Taskbar that is better optimised for tablet use and touch. The key change here is ensuring that the Taskbar no longer gets in the way when in tablet mode, making better use of the screen real estate.
Third up, the Taskbar is also getting 4 new search bar options (which Microsoft have been experimenting with for a few months with Insiders. These will include options for no icon, a search icon, a search icon with label, and traditional search box.
Next up (I said there were loads), users will be able to swipe up on the Taskbar to get access to their pinned and running applications icons for simple interaction and by continuing the swipe up action, you are seamlessly transitioned to the Start Menu automatically.
Finally, users will have the ability to pin and unpin background apps to the taskbar via the Settings app. This useful for users that aren’t a fan of the System Tray overflow menu. As such users will now have the choice of disabling this feature. Windows 11’s overflow flyout view will also now allows for more icons to be shown.
Task Manager and Settings app changes
This update will also see some new enhancements to Task Manager, including a new search bar at the top which will allow users to quickly carry out searches on files without having to navigate or use menus. Microsoft have also updates some of the new popup dialogs to keep it in line with the fluent design. Accent colour matching has also been improved.
The Settings app also gets a handful of updates all centred around enhancing the user’s experience and how they interact with the OS based. One of the new key features in this update is the inclusion of a new Energy Recommendations feature that is now included within the Power & Sleep section – see the little video below.
New Energy Tools in Windows 11
This enables users to easily view and adjust energy efficient settings (which is also guided by the aid of a little wizard) and allows aspects like changing the time it takes for the device to go to sleep, what happens to USB de
vices in sleep mode when it can’t detect any input.
Other updates across the OS
File Explorer has also been further enhanced. For example, when you type into the search box, the results will be displayed instantly. The search box also appears to have reduced in size.
Other key changes include expanded voice commands supported by the Voice Access feature, the Snipping tool now comes with two buttons, Snip and Record. This means you can now screen record your display, and even pause and play it, though it is a real same that there is no simple blur tool to mask out any private information without the need to use third party tools….. [please add this Microsoft]
Snipping Tool with record function
Keep up to date
To find out more about the Windows Insider Programme and to follow the updates to Windows 11, check out the Windows Insider Blog
Microsoft is working on a new version of their Teams client that has been rebuilt from the ground up – according a report by Tom Waren over at The Verge. A preview of the new version should start rolling out in preview as soon as March and has been in internal testing with Microsoft for several months already.
The new version of Teams is a complete rewrite of the application, and in internal tests, is claimed to run at twice the speed whilst using 50 percent less memory, less CPU power, and in return be more battery efficient life than the current version. Microsoft had previously contacted their intent to move towards Webview2 technology from the the current Electron version and will also leverage React rather than JavaScript.
New Teams client performance vs old.
Power to the users
Teams now has 280 million monthly active users, up from 270 million monthly active users in January 2022.
Microsoft are expected to initially allow businesses (who represent the core of its user base) to have the option over when to shift to the new version of the app to ensure there is time to fully test the app and update users on the changes to the UI, to ensure that the transition to the new Teams goes smoothly. This will likely be a combination of a global setting, preview users and user opt in.
Premium AI features will bring further enhancements
Microsoft is also working on enhances to the newly released Teams Premium and have all ready shared their plans to incorporate more AI features into Teams which includes features like, auto generated meeting notes, recommended tasks, and after meetin, personalised highlights.
Webex Contact Center is an Enterprise Class CCaaS solution that enables skill-based routing of inbound “call centre” type calls and is designed to provide a seamless end-to-end customer service experience across voice, chat, email, and social media channels.
This is great for organisations, Microsoft, Cisco, and solution partners.
Great for Organisations
The Webex Contact Center Integration for Microsoft Teams combines rich omni-channel customer engagement capabilities with Microsoft Teams to break down barriers between contact center agents and the enterprise.
Whilst the CCaaS space in Teams is already quite well served by other vendors such as Luware, Anywhere 365, and Enghouse, Cisco Webex Contact Centre is a true Enterprise Class Contact Centre, trusted by many of the world largest enterprise organisations including EasyJet for example.
Some organisations who have been keen to fully embrace the potential of Microsoft Teams have often found themselves compromising on alternative “certified” CCaaS platforms. They can now have the best of both in a fully supported environment.
Great for Microsoft
In short this helps them protect their install base, since Microsoft certainly does not want to see their competition like Zoom, RingCentral, or Google muscle into their accounts base on the strength of their CCaaS offerings. By working with Cisco (as they are also doing in the Meeting Room space) they can now work more strategically together since Cisco and Microsoft already share around 90% of the same customer base.!
Adds a truly enterprise class CCaaS platform into the Teams ecosystem
Will further strengthen the partnership and collaboration between Microsoft and Cisco, the two leading technology companies that offer complementary solutions increasing the overall value proposition to their shared customer base.
Helps Microsoft expands the market reach of Microsoft Teams, which is already boasts more than with 280 million monthly users without (less) fear of losing market share to Cisco.
For organisations who require the best CCaaS solutions without compromising or mixing their collaboration and productivity tools, they leverage Cisco Webex Contact Centre without disrupting the flow of work for loyal Teams users with a seamless and integrated CCaaS solution from Cisco.
Great for Cisco
For Cisco this enables them to compete less and instead offer enterprise CCaaS services to their existing customer base who have been migrating or plan to migrate their UC platform to Microsoft Teams. Rather than risk losing out on the Contact Centre solution, Cisco can now meet their customers on their “turf“, providing the Contact Centre and CX solutions their customers need on their collaboration and productivity platform of choice whether that is Webex or Microsoft Teams.
Great for Microsoft and Cisco Partners
OK, so a little plug here for Cisilion (my employer), but for us (and therefore for me personally) I am excited about this because this brings an immense opportunity for Cisilion to leverage our unique position in our Cisco and Microsoft partnerships expertise and capability which will hugely benefit the services and solutions we can deliver to our clients.
As a Microsoft Teams specialist partner and Cisco Master Collaboration partner in the we are now empowered to deliver the best in enterprise CCaaS solutions to our customers alongside their choice of wider collaboration and productivity tools whether that is Cisco CUCM, Cisco Webex, or Microsoft Teams.
It helps us to attract and retain customers who are looking for a seamless and reliable customer service experience across multiple channels without having to shift partner due to technology choice changes.
It enables us to strengthen our deep partnerships and experience with enterprise class calling, meetings, platform and contact centres solutions across the two leading trusted technology providers.
Extends our ability to provide end-to-end design, implementation, integration, support and manged services across Cisco and Microsoft Collaboration solutions.
Enables us to provide cost and operational efficiencies both internally and to our customers.
Cisco Webex Contact Centre for Teams
The key outcomes that Webex CCaaS provides when integrated with Teams includes:
For the first time, brings a Unified calling platform between Cisco Webex Contact Centre and the organisations Microsoft Teams environment.
Allows for improved cross-function collaboration, knowledge sharing, and Customer Experience reporting among agents, supervisors, and other Teams users.
Advanced intelligent skill-based routing and queuing, which means customers can reach the right agent faster and more efficiently.
Providing a full and seamless customer service experience across voice, chat, email, and social media channels.
Delivers the core functionalities that high-performing multi-disciplined customer service teams require, such as call recording, voicemail, auto attendant, intelligent AI powered chat services, call back and rich social media integration.
Includes next-generation end-to-end Cisco security for Enterprise Class data protection and privacy in combination with that provided across the Microsoft 365 Security suite.
Brings exceptional management and supervisory controls and actional insights over “customer call handling”, with features like call analytics, call quality management, sentiment analysis, call control and full customer Lifecycle management.
Find out more
For more information about the announcement please see the following links.
The Yealink DeskVision A24 is a revolutionary all-in-one collaboration device that blends the best of innovate monitor and UC hub with a leading class Android powered Teams Collaboration display that can be used as a personal device, huddle or bookable meeting endpoint. The Yealink DeskVision A24 is a leading example of innovation in this space, integrating a 24 inch 4K touch-display, “pop-up” privacy camera, high definition speaker, wireless charging, microphones, and touch screen monitor to offer a best-in-class desktop collaboration experience.
if you’d rather skip to the video review – you can do so here:
The device costs £1,699 RRP which is great value compared to the competition on the market and adds to the huge line up of premium Teams and Zoom certified devices that they have to offer.
Yealink A24 DeskVision
Innovative, Sleek and Beautifully crafted
What I love about this device that sets it aside, IMO, to other devices in this space, is that the display can be positioned from 90 degree vertical to almost horizonal with it’s smooth arm, in motion very similar to that of the Surface Studio. This makes it idea for Whiteboard use as a second screen [though if it supported use of a Surface Pen that would make it even more awesome].
Yealink A24 DeskView in lay flat position
This is a really premium device – good quality, sturdy and functional. The look and feel is clean and minimalist and offers seamless switching between “Teams” mode and Second Screen mode. The movement of the device is also sleek and simple, offering full range of motion from vertical to almost horizonal making it perfect for different uses such as meetings, whiteboarding and collaborative apps – this is made possible through the unique light hinge designed to enable the screen to be tilted as needed in a very “Surface Studio” like design.
Using the A24 as a second screen (with touch).
For added usability, there’s also lot of ports to plug peripherals into allowing it to serves as a UC workstation complete with a USB hub (which could power and charge my Surface Pro) and wireless charger for smartphones.
Yealink A24 DeskVision rear
Yealink DeskVision A24 Key Features
Microsoft Teams Display running Android 10
Dual Display Mode (Teams Display and second screen)
Superior audio and video
Qi wireless charging for mobile phones etc
Touchscreen for whiteboard collaboration
Ports include 2x USB C (65w charge), USB C, Ethernet, headphone jack, HMDI In,
Wireless Connectivity
Bluetooth.
Leaders of the pack
At the launch of the device, Albert Kooiman, Director of Microsoft Teams Devices Partner Engineering and Certification said “Yealink consistently keeps expanding their portfolio with powerful Teams devices. These devices will offer sought after hybrid workplace collaboration experiences, delivering a great meeting experience combining quality Teams audio, video, and touch and inking, that can all be easily deployed across personal, hot desking and meeting rooms scenarios.”
As of Feb 2023, Yealink are the global market leader for Teams Rooms devices with a market share of [Source: Yealink].
Summary and Verdict
In short, Yealink’s DeskVision device is a great device that really can help bridge the gap between whiteboard collaboration and video conferencing device that can also serve as a really premium second-screen.
Through customer demos, feedback in the channel and colleagues, the A24 is real market leader in this (rather crowded vendor and product space) and delivers real people-centric meeting experiences and empowering meetings with all the capabilities and power of Microsoft Teams.
The device costs £1,699 RRP which is great value compared to the competition on the market.
I recently found an old RM Tablet PC from my days working as a Solution Architect at RM Education. After powering it up (it still worked), I decided it was time to write a back dated review of the device (which was powered by Windows XP Tablet PC Edition) that in my opinion, introduced and innovated the touch and Tablet centric world we are now so familiar with.
Education First XP Tablet Edition
In 2002, under the leadership of CEO Tim Pearson, RM Educationbecame the education launch partner for not only a new class of device that we now just take for granted. These devices ignited and innovated not just the education sector, but future waves of tablet and touch devices across, not just Windows based devices, but through to Apple, Amazon and Google.
Windows XP Tablet PC Edition was an edition of Windows XP built exclusively for this new era of Tablet PC computers with pen-sensitive screens, which was released on 7 November 2002. More on this later.
RM Plc Original Tablet PC (2002)
Windows XP Tablet Edition was full a windows XPs but also included various tools and accessories that could be used with a pen and included apps such as Windows Journal, InkBall, Sticky Notes, Office XP and Tablet PC Input Panel.
Microsoft also released an major update to the OS, Version 2005 (codenamed Lonestar)a couple of years later in August 2004 and both an OEM version and as a service pack update for the original Windows XP Tablet PC Edition.
Who was it for?
The RM Tablet PC saw three iterations – the original (pictured above) and an updated version a couple of years later and then the RM discovery tablet after that. These marked an evolution and true innovation in mobile computing world at the time – providing an entirely new interface and method of working that was natural, flexible and highly effective.
The innovative ‘slate’ design (totally unique at the time) focussed on leveraging the full power of a PC (Intel Celeron or Pentium M processors) into an ultra-portable device. There was no need for a keyboard and mouse – (though it of course supported it) and controlling the desktop was achieved through a pen used directly onto the screen, which incorporates the convenient and intuitive aspects of pen and paper into a radical new technology, along with new paper like apps like Microsoft Journal and the debut of Microsoft OneNote.
RM Tablet was build for educators and learners
In 2002 (wow.. that’s twenty one years ago) were the education launch partner for Windows XP Tablet and had built a tough, education focussed touch device that fitted well into the classroom (along with charging trollies to let teachers hand them out to students on a one to one ratio).
The RM tablets took mobile tablet computing way beyond standard laptops and current pen computing devices of their time, such as PDAs, by delivering a full Microsoft Windows XP Professional powered device that could be used either on or off the network (with 802.11b wireless) just like a notebook or standard PC. In fact, the RM Tablet PC exceeded existing PC hardware by utilising Microsoft’s most advanced operating system (at the time) with a version of XP enhanced specifically for touch and pen. RM also bundled their whole class teaching tools like Easy Teach worked a treat as teachers were already familiar with the software.
This was a real differentiator to just another laptop (RM Education used to manufacturer their own devices here in the UK in Abingdon, Oxford). Windows XP Tablet PC Edition included all the tools needed to effectively use the pen and touch through the OS, as well as many additional functions, including the added ability to annotate directly onto documents and text using ‘Digital Ink’. This is not to underestimated in terms of its innovation and revelance today. Digital Ink was the cornerstone of this now daily use technology, but at the time was a revolutionary new approach used across tablets, phones and covertable devices like Surface Pro.
This brought huge advantages to the classroom, and in my time working with Schools and Colleges back then, I witnessed 2005 some of the enormous impact it could bring, such as enabling students to use pen and ink in a digitial canvas with all the other benefits of word processing etc not taken away. Teachers used it for notes, printed onto whiteboards, removing the need for clunky overhead projectors that used to dominate classrooms.
IMO, there is no doubt that the RM Tablet PC opened up many possibilities for teaching and learning in ways that simply didn’t previously currently exist.
Life after Windows XP Tablet Edition
In many ways, as Microsoft often do, Windows XP Tablet Edition, set the groundwork and lot a fire for much of the next 10 years or so of innovation in touch and Tablet development which Apple, Google and Microsoft now dominate in their own ways.
With the release of Windows Vista in 2006, all Tablet PC components were then natively included with the OS itself without the need of a separate edition. This marked the start of the Tablet PC era from Microsoft which aimed to bring the best of touch and pen to traditional Windows devices without the need for a separate OS or dedicated apps.
Winding forward to today, 2023, tablet devices and 2-in1s dominate the workplace, front line workers, our personal lives, education and more. Apple have gone the route of dedicated tablets (with keyboards in some cases), whereas Microsoft have stuck by the original ethos that XP Tablet Edition started with touch and ink now firmly dynamically embedded within the Windows OS.
Did you know? : Windows Vista (which was seen as a failure in the eyes of many following the success of XP and the early teething and stability issues of Vista) was the seventh operating system in the Windows NT operating system lineup and was the version succeeding Windows XP and preceding Windows 7. It was the only version of Windows to later support upgrade paths from Windows XP and to Windows 7
With ISE 23 kicking off this week in Barcelona, the UC world will no doubt be excited to see the developments, fruition and live demos of Cisco tech running Microsoft Teams.
This is significant for several reasons. Of course, Microsoft can run Webex, Zoom, RingCentral, and others from within Teams and many of the Teams hardware from Yealink, Poly, Logi etc can also run both Zoom and Teams on the same hard hardware, but this requires a reboot of the hardware causing a less than slick experience.
Is Cisco Rooms on Teams the beginning of a bigger plan?
What Cisco and Microsoft have done differently is that with this partnership, Cisco devices will not only run Webex or Teams, but the Cisco Meeting room kit will be able to do this seemlessly withoutareboot.
Cisco Room Kit running Microsoft Team
It will be interesting to see if any other Annoucements this week suggest that other Teams & Zoom meeting room kit will be lookimg to do the same!
Why is this significant?
The big questions is why would Microsoft find value in this after all Microsoft now has close to 300 million monthly active users and is the clear leader in is this space which it continues to innovate with new services and revenue streams expected from the recent launch of Teams Room Pro and Teams Premium.
According to analysts, Cisco and Microsoft share close to 90 percent of the same customers. Not necessarily in the collaboration space but across the board. Where that is Cisco’s networking business or Call Manager or Webex, Security or indeed their Contact Contact centre (which is soon to be certified for Teams.)
Most organisations like the idea of a smaller number of vendors to work with and if they can standardise on Cisco and Microsoft for their meeting room technology (since Microsoft don’t make the hardware for their Teams Rooms), this could be a big advantage.
For Cisco, this also means that they don’t loose the hardware and maintainance on their room systems should their Webex customer base decide to move partly or in full to Microsoft Teams.
For Microsoft, I think this also means bringing Cisco in as more of an advocacy – protecting both their install bases from their joint competition in this collaboration and voice space – Zoom, Google and RingCentral…vendors both Cisco and Microsoft do not want to see penetrate or weave into their account base.
Is this really about CPaaS?
Cisco is betting heavily on the success of its redefined Contact Centre solution Webex Contact Centre which could become a real significant player in the CCaaS space for Teams users and not just Webex customers.
Since the partnership was announced at Ignite, just before Xmas, much of Cisco messaging has been around adding value to Teams rather than replacing it (though Cisco hope of course customers will still invest in Webex). The focus of much of the marketing is around making the user experience on Teams better by using Cisco technology.
Here’s where CPaaS comes in. This partnership with Microsoft is also a great opportunity for Cisco to leverage its broader UC portfolio to add their Webex Contact Center natively into Team, attacking the plethora and crowded market of Teams certified contact centres such as Luware, Anywhere 365 and Enghouse.
Organisations with Teams, looking to replace their contact centre solutions are continually looking at Teams Certified solutions.
The Cisco Webex Contact Centre is already a highly-regarded CCaaS solution, soon to be certified by Microsoft for Teams (maybe as soon as this week?).
Cisco Webex CC on Garner Magic Quadrant 2022
Cisco and Microsoft – Better together?
Only time will tell.. If the plan plays off Cisco should certainly be able to capitalise on market growth and their reputation and proven success in the CCaaS space. If they can secure Webex as the CPaaS of choice for Teams, this could significantly reverse the declining marketshare that Cisco has been suffering of late.
This will also help Microsoft block their other completion and prevent players like Zoom getting into their accounts. Together Cisco and Microsoft should be able to protect their join customer base making it harder for other UC vendors to eat their share.
Who might loose out to this partnership?
The Teams Room space is already well served by flexible, innovate solutions from the likes of Yealink, Poly, Neat and Logitech etc. For Teams organizations already invested in these brands, I see them sticking, but customers moving from Cisco to Teams now have the ability to reduce cost, maintain ‘brand’ and leverage thier investment and partnership with Cisco with less disruption, upheaval and change.
The CPaaS providers that develop Teams certified contact centres may be most worried by this partnership, since Cisco will now able to compete in their space which, whilst already crowded, lacks many true enterprise grade solutions like Cisco have.
In a blog post following Microsoft’s Q2 earning report this week, Microsoft shared how their security revenue had grown 33% from 2022 to 2023 and now stands at $20Billion driven massively by their global partners who have been helping customers strengthen their security posture while saving money through vendor consolidation. Microsoft stated that security remains the number one investment for businesses is where organisations spend the most, and easily justifiable for companies.
To put this into perspective, the $5 billion increase in Microsoft’s security business over the past twelve months is larger than the revenue generated by every pure-play cybersecurity vendor other than Palo Alto, which expects to hit $6.85 billion growth when they publish their results later this year.
“We are taking share across all major categories we serve…..customers are consolidating on our security stack in order to reduce risk, complexity and cost.” – Satya Nadella.
Even in this economically challenging time, organisations still see security as the top priority.
Vasu Jakkal | CVP of Security, Compliance, Identity, & Management | Microsoft
Every Growing Market
According to McKinsey & Company, the cybersecurity market is now worth $2 trillion as more businesses realise that they lack the levels and breath of protection and detection measures to keep their data, identities, applications, devices, and networks and safe whilst the number of attacks continue to rise at alarming rates.
Despite Microsoft’s huge growth in this area, Microsoft pointed out that there is still a global shortage of cybersecurity professionals across the globe and in the USA alone, there are ~4 million unfilled cybersecurity jobs currently open, with salaries hugely inflated due to the high demand for these roles.
Organisations can save lots of money
In the Microsoft earnings call, Satya Nadella, called out their focus in helping customer “do more with less” saying that “this is a place where customers can save lots of money’ He talked about Microsoft’s breadth, depth, and integrated security portfolio, stating boldly that “Microsoft is the only vendor that has integrated tools spanning identity, security, compliance, device management and privacy“.
Much of the value and cost savings Microsoft saves their customers is through their productivity suite bundles, such as Microsoft 365 E5, which combines advanced security, privacy, and compliance, along with Teams voice and rich analytics. Recent customers to go all-in on E5 licenses include IKEA, NTT, Boots, Rio Tinto and Marks and Spencer, and leading global law firm Baker McKenzie.
Data from 2021/2022 Forester report.
Microsoft also provide dedicated Security and Compliance add-on suites as well, as the ability to purchase their security offerings as point products such including their Enterprise Mobility and Security suite which grew 16% to more than 241 billion seats.
Microsoft is the only vendor that has integrated tools spanning identity, security, compliance, device management and privacy
Satya Nadella | CEO | Microsoft
Microsoft called out an example of $4.46 billion, British Sports retailer Frasers Group, for its decision to consolidate tools and services from ten separate cybersecurity vendors to just Microsoft.
In another example, $2.76 billion, American digital media player manufacturer Roku moved its entire identity and access management business to the cloud with Azure Active Directory.
Market Bolstering Stats
SEIM: In October 2022, Microsoft Sentinel shot to the top of Gartner’s SIEM Magic Quadrant, zooming past IBM, Splunk, Securonix and Exabeam .
Identity & Access Management: IDC say Microsoft have 23.8% market share of the $13.6 billion identity and access management market, with Okta at a distant second at 9.2%.
Endpoint Security: Microsoft had 11.2% of the market in 2021 and 12.4% in 2022. Only CrowdStrike had a larger slice of the endpoint security market at 12.6% but has a lower growth. CrowdStrike, Microsoft &Trend Micro were of in April 22 Forrester Wave for EDR providers.
“Microsoft is the “only company” that offers “integrated end-to-end tools spanning identity, security, compliance, device management and privacy, informed and trained on over 65 trillion signals each day.”
Satya Nadella | CEO | Microsoft
The Role of Microsoft Partners
Despite the global shortage of Cyber Security professionals, Microsoft’s pointed out that their security business is surging partly due to the work many of their global Modern Work and Security partners are driving. Microsoft continues to invest significantly in partner skills enablement along with resources and funding to help their partners to help their customers. This ranges from funded discover and usage workshops, technology enablement funding, end user adoption funding (to help users work more securely), technical training initiatives, third party vendor displacement support and more.
As such Microsoft partners can certify and specialise in different security and compliance areas, helping their customers find partners that can help them understand their risk profile, identity weaknesses or risks, deploy and adopt new tools and platforms and migrate from point product to improve their security whilst reducing cost.
Organisations can reach out to their Microsoft representative or speak to their Microsoft Partner for more information
Microsoft technology (through the help of their partners) can save the average 10,000 seat organisation more than $8.3M per annum through investing in Microsoft 365 E5 and Sentinel according to research conducted by Forrester.
On a recent fireside chat that I hosted, most organisations on my panel discussed how they were improving their security through investment in Microsoft 365 E5 with the help of their partners.
The Microsoft Security Portfolio
Microsoft has organised their security portfolio (which spans more than fifty product categories overall) into six product lines.
Defender: The Defender portfolio includes Microsoft 365 Defender (Microsoft’s extended detection and response (XDR) platform for securing endpoints, email, applications, identities, and data, as well as their Defender solutions for endpoint, Cloud, IoT, vulnerability management, threat intelligence, DevOps and external attack surface management.
Sentinel: Microsoft’s SEIM platform
Entra: Microsoft’s identity management and security portfolio, which includes Azure AD
Purview: Data protection, data loss prevention, inside risk management
Priva: Their new privacy risk management solution following their acquisition of RiskIQ
Note: Whilst Microsoft do not have dedicated products that cover the network infrastructure, SIP, WAN and Wireless LAN spaces, but work in partnership with leading infrastructure vendors such as Cisco to provide seamless identity and access integration.
Microsoft is the only vendor that has integrated tools spanning identity, security, compliance, device management and privacy
Satya Nadella | CEO | Microsoft
Microsoft Security 2023
You can read more on the official Microsoft security blog post here.
