Microsoft Teams has long been a cornerstone for collaboration, and now, with its new chat and channels experience, it’s set to transform how we connect and collaborate even further, makimg it easier to stay in the flow and work with multiple chats and teams channels.
Streamlined Communication for Enhanced Productivity
The redesigned interface prioritises ease of use, allowing users to effortlessly triage conversations and stay on top of their most important communications. Whether managing projects, coordinating with teams, or engaging in spontaneous brainstorming sessions, the new experience (which has been in testing for some time) has been designed to ensure that every interaction is seamless and impactful.
Key Features and Enhancements
Intuitive Design: The new layout is simple by default, yet powerful on demand. It’s designed to help users quickly find and respond to messages, reducing the time spent navigating through conversations.
The @Mention View: This view in chat gathers all messages directed at you into a single interactive list, making it easier to prioritise and respond to important communications.
Why these changes Matter
These updates are not just about aesthetics; they are about creating a more dynamic and intuitive user experience. By simplifying the interface and enhancing key functionalities, Microsoft Teams aims to boost productivity and ensure that users can collaborate more efficiently and effectively.
User education and readiness
To support users and support staff on the adoption of these new features, Microsoft has provided a wealth of resources, including detailed blogs, instructional videos, and a dedicated microsite on the Microsoft Adoption Center.
These resources are designed to help IT leaders, IT pros, and end users understand and leverage the new capabilities to their fullest potential.
Microsoft is also hosting a live Ask Microsoft Anything (AMA) session on November 12, 2024, where users can see the new features in action and get their questions answered by Teams product experts.
Jeff Tepers’ blog goes into more detail, highlighting the new experience and how it will improve user experience and efficiency Jeff calls it “simple by default, powerful on demand.”
Microsoft is rolling out new controls to better manage the availability of Copilot in Teams meetings. These expanded controls offer greater flexibility and customisation for managing Copilot and transcription settings in meetings. This ensures it aligns with the specific needs and policies of organisations and meeting organisers.
IT admins can find the new setting in the Teams Admin Center and have a few options when it comes to the control Scope with options to set Copilot in meetings to be ‘Off’ at different levels including “per Tenant” Per User” and “Both”
Meeting Organisers also get controls which are accessible in the meeting options under “AllowCopilot“. From here there are three choices around how Copilot can be used in “their” meetings:
Only during the meeting: Copilot is available only while the meeting is in progress.
During and after the meeting: Copilot is available during and post-meeting.
Off: Completely disables Copilot for the meeting.
Meeting organisers can choose who has access to the recording. They can also decide who can see the meeting transcript after a meeting. This adds a huge amount of control and privacy.
Auto meeting Summaries
After a meeting ends, users can open the meeting event in Microsoft Outlook. This allows them to view a summary of everything that happened in the meeting. Here you will see a summary. It includes a link to the recap page, transcript, recording, notes, shared files, whiteboard, and meeting details.
Users with a Copilot License or Teams Premium license will also see highlights. These include the number of speakers. They will see the number of times you were mentioned. Additionally, they will see the number of AI-generated tasks.
Rollout Timeline
Both features are being rolled out this month (October 2024).
Announced by Microsoft in their Teams Roadmap (Roadmap ID 402517), Microsoft Teams continues to innovate the way we connect and collaborate, both in-room and remotely. This latest feature (set to roll out in October 2024) is the Multiple Camera View for Teams Rooms on Windows (not yet announced for Android), which continually promises to revolutionise meeting experiences as the world continue to adapt to hybrid meetings.
A New Perspective on Collaboration
This new feature which will support the transmitting of up to four discrete USB camera feeds at once, breathe new life and create new deployment options to revolutionise the use of large(r) areas such as multi-purpose rooms and halls, classrooms, and executive boardrooms, enabling in-room users to switch between multiple video cameras from the console on Teams rooms on Windows.
Users using Microsoft Teams Rooms set up with multiple USB cameras attached to the MTR will see updated experience, in the form of a video select option on the Microsoft Teams rooms console. With this option, (when more than one video camera is attached to MTR), users will be able to switch between these cameras before and during a Teams meeting by selecting a camera from the list of available cameras.
This functionality aims to improve visibility and guarantees that remote attendees can smoothly keep up with the proceedings.
If the device does not have multiple USB cameras set up with Teams Rooms device in the conference rooms, there will be no difference in the experience.
Benefits for In-Room Participants
Increased Inclusivity – Allows hybrid / meetings to cover more, angles and areas within large meeting spaces.
Flexibility – Allows easy switching between multiple views during a meeting automatically or manually.
Control and Personalisation – In-room participants can toggle the multiple camera view on or off with a simple button press or choose the best view for them.
Advantages for Remote Participants
Inclusive Experience: Feel more connected to the in-room activities.
Customisable Views: Choose which camera feed to focus on at any time.
Engagement: Improved visibility can lead to better engagement and interaction.
Enabling or Disabling the Feature
This feature, when it becomes available, will need to be enabled and configured from the Teams Pro Management portal for each room.
This update is for Microsoft Teams Rooms for Windows only – there is no indication (if/when) this will be available for Teams Rooms on Android.
Conclusion
As we move towards a more hybrid work environment, features like the Multiple Camera View are essential in bridging the gap between physical and virtual meeting spaces, especially in larger meeting spaces.
Thanks for reading, welcome your feedback and stay tuned for more updates in this space.
Microsoft Teams will soon prompt meeting organisers of recurring meetings to create a Microsoft Loop workspace for sharing and collaborating on meeting content and actions.
What is Microsoft Loop?
Microsoft Loop is a transformative co-creation experience that brings together teams, content and tasks across your tools and devices. Loop combines a powerful and flexible canvas with portable components that move freely and stay coordinated across applications — enabling teams to think, plan, and create together.
It is made up of workspaces, pages, and components and it totally transforms the way you work so you can think, plan, and create together. On the Loop homepage, you can access all your existing workspaces and create new ones. In a Loop workspace, you can bring everything you need for your project together in one place. To kick off a workspace, Loop can even do the searching for you, making it easy to add existing project-related information and organize it into pages. You can continue adding to your workspace as your project evolves and organize it the way you want. Loop pages are flexible canvases where you can react, comment, and build on each other’s ideas using different flexible and re-usable components.
Why use Loop for Meetings?
Most recurring meetings lose the focus of what their purpose is. Questions such as “What is the meeting about”, “Has anyone got the agenda”, “Was there a meeting last week”, “did anyone take any notes”.
As such, recurring meetings is the perfect place for Loop, since it helps everyone, plan, organise and review your Teams meetings. For recurring meetings, Loop is all about ensuring we keep and share all our meeting content into a central, durable workspace to enable ongoing collaboration over time (rather than a static agenda that becomes out of date and it hard to update) with separate files being shared via email or chat.
This starts with a Collaborative and dynamnic agenda, (which means it can be amended overtime) and as a recurring meeting series continues, additional content shared in a collaborative note space which keeps the meeting up-to-date for everyone whether they can attend or not. We can also track and keep up-to-date tasks and actions which also (wait for it) sync with our ToDo or Planner Tasks, list making it easy to keep in sync.
Since these are sharable components, its also easy to copy a link to the collaborative notes and share them in other apps too like email, but unlike static text, the loop component is still live and can be updated from anywhere – like magic.
Whilst Collaborative Notes in Teams have been there a while, many still “just” use the agenda field since Loop is tucked away further down the meeting pane.
What is great about the way Microsoft are integrating Loop further into Teams is that after the first meeting in the series ends, organisers will be shown a prompt allowing them to have Teams create a Loop workspace after first allowing them to review and confirm workspace members as well as the shared content.
How it works
After the first meeting in the series ends, organisers will be shown a prompt allowing them to have Teams create a Loop workspace after first allowing them to review and confirm workspace members as well as the shared content.After confirmation, a Loop workspace will be created, invites will be sent to the meeting members, and the shared content will be linked in a Loop workspace.
As the group shares more content in a meeting series, as the teams “chat” over weeks or months, all this new content will be added automatically to the meeting workspace. Workspace members can also add other content to the workspace and can reconfigure the order of content in the left navigation pane of the Loop app.
Note: At launch, Microsoft have said that this feature will be enabled for meeting series with 3-50 invitees, but will increase this later.
This new auto-loop experience will be rolling during June and July 2024.
Update: Follow is a new meeting response (RSVP) option that is now rolling out in Teams and Outlook (new and on the web) that goes beyond the traditional Accept, Tentative and Decline choices. This is designed to help people who typically have a high number of meeting requests and those that typically have conflicting meetings each day with lots of “un-decided” or “maybe” meetings.
I personally think this is a really powerful featureand it’s one of the features I have been most excitedabout since I first saw the Copilot teaser videos last March. When we respond as “maybe”, organisers are left confused as to who is joining their meetings or not making it hard to plan. For everyone else also trying to get your time, it’s hard to see what you meeting you are attending when you have lots of non-RSVP’d or “maybe” meetings.
With this feature, invitees will be able to inform meeting organisers that they are unable to attend the meeting but notifies them that they want to “stay informed” by following. This is major update to the yes (accept), maybe (tentative), and no (decline) responses we have traditional responses like Accept, Tentative, and Decline.
Note: Follow a Meeting will initially be available only for Outlook on the Web, the "new" Outlook and within Teams. It will roll out to other platforms including mobile "later".
How “following a meeting” works
One this feature is available; you’ll see a new meeting response option in meeting invites (and for existing meeting series). There are three stages to this.
You choose to follow a meeting you can’t / won’t attend. You see a new meeting RSVP option called Follow and choose this rather than “maybe / tentative”.
Informing Organisers – when you receive a meeting invite you are not able to attend but need to keep up to speed on, you will be able to respond with the new “Follow” option. They are also prompted to “record the meeting” in Teams when there are people following a meeting.
Free up your Time: When you “Follow” a meeting, Outlook updates the entry in your calendar, marking it as free – allowing you (and others) to see the correct entry in your diary without seeing handfuls of meeting clashes or tentative responses. This means you can better prioritise your time, while still retaining access to the meeting(s) you follow.
Stay Informed: When you choose to “Follow” a meeting, the meeting organiser receives a notification asking them to record the Teams meeting. When the meeting is over, you (and anyone else following the meeting) automatically receive the “post-meeting recap”.
NOTE: Initially, "Follow" responses are only available in new Outlook for Windows and Outlook on the web. If the meeting organiser is using either of these versions of Outlook, they will see your Follow response. Anyone using the classic Outlook client in Windows, Outlook for Mac, or Outlook on Mobile, will see the "Follow" response as Tentative.
If you have a Copilot license, you will also be able to use Copilot to recap the meeting you missed, asked questions and more.
The process above is illustrated in diagram below (courtesy of Microsoft).
Follow a Meeting – Illustrated!
When will the Follow a Meeting feature be released?
Microsoft has started to roll this out today (May 7th 2024) and expect to complete by late May/June 2024 with General Availability to everyone by late June / July.
Be warned though… as this rolls out, the meeting use of this feature is not consistent or present in all your tools. For example, its currently (8th May 2024), only available on Outlook on the Web and the new Outlook Desktop Client. Not on mobile client, “old Outlook” or Teams.
You can read more by referring to the official Microsoft 365 Roadmap here.
Microsoft have support page about the new feature here.
Microsoft is separating Teams from Office 365 globally after agreeing to split this in EMEA to after EU competition regulators started to investigate Microsoft’s market share growth (since teams was bundled with Office 365), following a complaint from one of their rivals – Slack in 2020.
Microsoft said that the unified move to make the change global will “ensure clarity for customers“.
This will impact all new customers and give existing customers the option to split Teams or keep it in their subscription should they wish!
When does this change take effect?
This change came into affect (1st April) and affects how new customers buy Microsoft 365/Office 365 and Teams moving forwards for net new customers. In short, this means that net new M365 or O365 subscriptions will no longer include Teams and this application will need to be added on separately. The new skus are being created as we speak and will be available shortly.
Note: I have been told that while this was announced from 1st April, the hard stop will be actually be 30th June which is end of Microsoft FY24 Fiscal.
Why are Microsoft making this change?
Microsoft have issued a full brief on this which you can access here, but in short, they have said the following:
"Last year Microsoft updated the way Microsoft 365, Office 365, and Teams were licensed in the European Economic Area (EEA) and Switzerland in response to concerns raised with the European Commission. Now we're announcing our plan to extend that approach worldwide as globally consistent licensing reduces customer confusion and streamlines decision making.
...Microsoft is introducing a new lineup of commercial Microsoft 365 and Office 365 suites that don't include Teams in regions outside the EEA and Switzerland, and a new standalone Teams offering for Enterprise customers in those regions.
We're also ending the sale of net-new subscriptions to existing Microsoft 365 E3/E5 and Office 365 E1/E3/E5 Enterprise SKUs with Teams across all channels: volume licensing (VL), Cloud Solution Provider (CSP), and Web Direct. All new Microsoft 365 and Office 365 Enterprise customers in regions outside the EEA and Switzerland will need to choose from new offers for that region. Existing customers in these regions who wish to continue using suites to which they have already subscribed can do so (including renewal, upsell, and license adds.
What about existing customers?
Microsoft have said they are stopping the new sale of subscriptions to existing Microsoft 365 E3/E5 and Office 365 E1/E3/E5 Enterprise SKUs with Teams across all channels: volume licensing (VL), Cloud Solution Provider (CSP), and Web Direct.
This means that all new Microsoft 365 and Office 365 Enterprise customers in regions outside the EEA and Switzerland will need to choose from new offers for that region.
Existing customers in these regions who wish to continue using suites to which they have already subscribed can do so (including renewal, upsell, and license adds).
How will prices be affected?
Microsoft will be publishing updated SKUs and pricing in the coming few days which you’ll be able to get from you Microsoft licensing partner.
There will also be a net price increase in pricing as a result for new customers (I see this as a stealth tax) due to the separation, but for existing customers (renewing) there is no price change.
Pricing example..
Microsoft 365 E3 (with Teams): £33.10 RRP
Microsoft 365 E3 + Teams Enterprise: £31.10 + 4.30 = £35.30
So here you can see an increase of £2.20pupm, which is circa £26k (RRP) for a 1,000 seat organisation.
In early 2023, Cisco and Microsoft joined forces to deliver a better user collaboration and meeting experience for their customers.
This partnership enables Cisco’s Webex video devices to connect to Microsoft Teams meeting services. This collaboration aims to provide customers with simplified and accelerated interoperability options when using Cisco Webex Teams and Webex Meetings solutions.
This was a major announcement at the time, as traditionally Cisco had gone head-to-head with Microsoft competing against Teams with their Webex offering. Times have changed and the vision they had is now a reality and I’m really excited to be able to show this off in our new Client Experience Centre in London.
Collaboration spaces that are agile and innovative.
Post COVID-19 office workplaces are different to what we had before, and organisations are investing heavily in creating workspaces and meeting spaces that are designed for the hybrid way we all work. Every organisation I work with is following new guidelines, rethinking, and creating spaces that are more innovative and agile than ever before.
People are at the forefront of shaping the way work is performed, and they need the right spaces and collaboration technologies to get work done even faster. These tools must work seamlessly together to be impactful in enabling teamwork that leads to better results, higher productivity, and engaged employees. Above all every space and the technology within them needs to work not just with in person meetings but accepting the fact that at least one meeting attendee will be remote ant that not every organisation uses the same collaboration platform, (Microsoft Teams, Cisco Webex, Zoom etc.), and some use more than one).
Cisco and Microsoft raise the bar in cross collaboration.
For the past year (almost), we have seen almost all of Cisco’s meeting devices become certified on Teams, but it doesn’t stop here.
Cisco and Microsoft have been working on refining the way cross join works between their Webex platform and Microsoft Teams to create a seamless meeting experience regardless of what platform you join from. This is not only good from working with other organisations that don’t use the same meeting platform as you, but also internally where some departments or regions may use different meeting platforms. Cisco and Microsoft’s approach enables an enhanced direct guest join capability from each other’s meeting/video endpoint their respective meeting service. In the case of Cisco, their need meeting endpoints which are certified on Teams have the ability to natively run both Cisco Webex and Microsoft Teams at the same time and switch in real time to the relevant platform without any user intervention.
There are several benefits to this partnership approach and are designed to meet the customer wherever they are on their investment, migration or interoperability need:
1. Simplified Collaborationwith Cross Join: The partnership between Cisco and Microsoft simplifies the collaboration experience for users. It enables users to connect and collaborate with teammates, partners, and customers seamlessly using WebRTC (or Cloud Video Interop (CVI). Cisco offer both native meetings on Teams and Webex whilst still providing the ability to access all Microsoft Teams Rooms (MTR) features along with a full experience for Webex meetings with one touch join. Today, only Cisco devices can do this.
2. Interoperability beyond just meeting join: Users can see the presence status (available, busy, away, or offline) of their contacts within both platforms and can share content (there are some limitations) and also chat between both platforms.
3. Leading Sustainability: Organisations with an existing investment in Cisco Webex technology that want to retain their investment in Cisco Webex whilst also wishing to invest/support Microsoft Teams either within their environment or to improve collaboration with their customers. Cisco hardware has environmental sensors which can monitor air quality, room temperature, ambient noise and light and use up to 70% less power than previous generations of room kit. The Cisco Control Hub software also provides a great job of providing end to end analysis and trends of the data from these sensors not only across their meeting room technologies but also across their network infrastructure.
4. Enhanced User Experience: This capability leverages multiple methods of interoperability along with true cross join between Cisco Webex and Microsoft Teams delivers a seamless and enhanced user experience – reducing IT support effort, reducing meeting join friction and resulting in effortless collaboration and more engaged employees. This will presence status sharing and native in platform content sharing is also a game changer.
5. Sensors and Analytics: Cisco Webex devices, along with other network products from Cisco, have various features that improve the user experience. For example, Cisco Room kit has integrated sensors that can sense how many people are in a room and adjust the lighting and temperature accordingly. Room analytics can also provide insights into how meeting spaces are used, such as the number of attendees, the length of the meeting, and the level of engagement. Cisco Thousand Eyes is a service that monitors the performance of the network, internet and SaaS services such as Webex and Microsoft Teams. It gives a comprehensive view of the network path, enabling IT teams to proactively detect and fix issues that affect collaboration. In August 2023, Thousand Eyes Endpoint Agents for Cisco Room OS devices was launched.
6. Competitive hardware pricing: Whilst Cisco is a premium brand, organisations can get extremely aggressive and competitive pricing for Cisco Collaboration devices, especially if they are already invested in other technologies. Working with your Cisco partner there is very competitive pricing, and, in our experience, Cisco pricing is comparable to all other main manufacturers in the market.
Come and see live demos.
On the 25th of January, we (Cisilion), are hosting an in-person event in our new London Client Experience Centre where will be showcasing the Cisco & Microsoft Better Together story and will have expert speakers and tech leads from Cisilion, Cisco and Microsoft.
We are in the digital age of virtual and hybrid collaboration, where the lines between physical and virtual meetings are increasingly blurred. Meeting platforms like Microsoft Teams have evolved a lot during the COVID-19 pandemic and beyond and now different meeting style experiences based on the type of meeting, update, and interaction needed.
Microsoft provide different variants of their meetings which are designed to suite the different needs and format of the event.
For simplicity Microsoft bring this all together into the “New Meeting” category. Each category has subtle differences, including features. capacity changes and controls.
In this article, I explore the nuances of meetings, webinars, and town halls—three distinct formats that cater to different virtual event needs. From interactive team discussions to large-scale presentations, each format offers unique features and considerations. We dip into the key differences, planning strategies, and how to leverage Microsoft Teams to create engaging and effective virtual experiences for your organisation.
Meetings
Meetings in Teams are what most of us will be used to for daily stand ups, client calls, remote or hybrid meetings. Teams Meetings can be scheduled in Outlook or Teams and can accommodate up to 1,000 people and include audio, video, application and screen sharing and even coauthoring. With Teams Meetings, articipants can join directly from the calendar invitation (Teams or Outlook) or via the Join meeting link or call in via audio if available.
Channel meetings are also available, which allow everyone in a particular Team or Channel within a Team to see and join the meeting.
Meetings are best suited for situations where participants need to interact with each other via voice or chat and where multiple people may be presenting.
Webinars
Teams Webinars are structured meetings that support robust registration management, are highly customisable and provide an event-oriented default meeting options (rather than a meeting style).
Webinars are two-way interactive virtual events where presenters deliver information to attendees. They provide extra control for an organizer over the conversation and participants.
Webinars are best suited for situations where presenters and participants have clear roles.
Key features of Teams webinars include:
Supports up to 2,000 attendees and allows organisers to gather registration data from attendees before the event. This can also include webinar wait lists, registration restrictions and auto follow up.
Manage the following features attendees use for interaction during webinars:
Chat: You can set chat to be on for everyone, off for everyone, or on for everyone but anonymous users.
Q&A: You can manage which organisers can turn on Q&A for meetings and webinars.
Manage attendees’ view with different layouts
Brand the webinar experience.
Use RTMP-in to stream third party content directly into the webinar.
Create a green room for webinar presenters to handout before going live.
Town Halls
Town Hall meetings in Teams are best suited for situations where a limited number of presenters are presenting to a large group of attendees and direct interaction via chat or voice conversation isn’t needed or required. Attendees do not use their cameras and mics, but instead can access a chat based Q&A to engage with presenters and organisers.
With Town Halls, customers can host various types of internal as well as external events including company-wide town halls, all hands, global team meetings, internal broadcasts, fireside chats, and more.
Town Halls enable organisations to extend their reach to scale their message and connect with audiences around the world; create professionally produced, studio-quality events that deliver a more dynamic experience; and structure and manage audience engagement to maximise participation and maintain focus on the event.
Key features of Teams Townhalls include:
Supports up to 20,000 attendees
Provides real time reporting and analysis of the meeting with rich insights.
Enhanced controls and customisations for a professionally produced, studio-quality events that deliver a more dynamic experience.
Supports Microsoft eCDN and third-party streaming services.
Allows creating green rooms for presenters to handout and chat before going live.
Supports video on demand tools for recap, watch later, rewind etc.
Full event or corporate branding.
Conclusion
Teams offers different customisations of meeting style based on the purpose / intent of the enagement.
For example, if you want to have a meeting where everyone can interact with each other, then a Teams meeting would be a good option.
If you want to have a structured meeting with clear roles for presenters and participants, and like the option of a registration page, pre meeting comms and engagement reports, then a webinar is be a better option.
If you want to have a meeting where a limited number of presenters are presenting to a large group of attendees and direct interaction via chat or voice conversation isn’t needed, then a town hall would be the best option. This is good for organisational wide updates or broadcast style scenarios.
“Discover, prepare, and recap your meetings in one place with the Meet App in Microsoft Teams”.
If you haven’t seen or used the new Meet app in Teams you are missing a trick. It’s pretty new and I only discovered it recently, but it’s a really simple and intuitive way to see and manage all your Teams meetings past and future. Here’s what it is and how it works.
Meet is an app available in the new Microsoft Teams experience that centralises all your common meeting preparation and catch-up activities, helping to enhance meeting efficiency by simplifying the prep work and reducing time spent reviewing missed meetings. Meet provides a single view of upcoming meetings as well as recent past meetings, and enables quick discovery of meeting content like chats, files, agendas, shared documents, and meeting recap.
Meet helps you to prepare for, participate in, and follow up on your online meetings more efficiently and effectively.
With Meet, you are able to access all your meeting-related content in one place, such as chats, files, agendas, shared documents, meeting recap and transcriptions and more. You can also view all your upcoming and recent past meetings in a single view, and easily join or rejoin them with a single one click.
Meet also integrates with other features of the new Teams app, such as PowerPoint Live, Microsoft Whiteboard, and the new Loop AI-generated meeting notes, to enhance your meeting experience and productivity.
How do get the Meet App?
The Meet App is a native Microsoft app for Teams but needs to be added by your IT admin or added manually yourself (assuming you are allowed to do so).
From here, click on the three dots in the left-hand menu and type “Meet”. You’ll see the app listed and from simply click the icon and select “pin”.
Note: To start using Meet, you need to switch to the new Teams app, which is now generally available for Windows and Mac users, the web, and also in public preview for Windows 365, Virtual Desktop Infrastructure (VDI) and government cloud customers.
See Meet in action
The video below, courtesy of Microsoft, shows a walk through of how it works.
Hope you find this useful. I love it and wish it was a default installed experience.
Microsoft is replacing Microsoft Teams Live Events with a new “Town Hall” in the experience. Users with Team Premium licenses will also gain exclusive access to new “advanced features”.
What is Teams Town Hall?
Town Halls is revamped experience for large-scale events in Teams called Town Halls, cv will replace Live Events. The new Town Halls experience is officially available for commercial customers from Thursday October 5, 2023.
What features does it offer over Live Events?
Teams Town Halls offers many new advanced production capabilities, a new experience offering a structured approach for attendee engagement, and a new unified experience for users. Some of these features will only be available to Teams Premium customers.
Teams Town Hall enables customers to host various types of internal and external events, such as company-wide town halls, all hands, global team meetings, internal broadcasts, fireside chats, and more. It gusto provides much better support for external presenters.
Teams Town Hall supports up to 10,000 attendees, and up to 20,000 attendees for Teams Premium customers. It also allows up to 15 town halls to run at the same time, and up to 50 for Teams Premium customers
Teams Town Hall features advanced production capabilities, such as a new meeting template, third-party eCDN support, green room functionality, control over what attendees can see, moderated Q&A sessions, and more.
Teams Town Hall provides a structured approach for attendee engagement, such as attendee reporting, live reactions, polls, surveys, and more.
Teams Town Hall features Email communications and advanced customisation (for Teams Premium users). Organisers will be able to send pre-configured email templates for the event invitation and the event recording emails instead of manually creating a separate email, copying the event link, and sending a calendar invite to attendees.
Teams Town Hall will (soon) support both RTMP-in (so events can be produced directly from an external encoder and integrate different external media feeds) and RTMP-out, allowing organizers to stream the event out to a custom app or different endpoint outside of Teams such as YouTube, LinkedIn, X, Meta Workplace, and others. Note, this functionality will be available next year.
Teams Town Hall will create a unified experience for users whether they are hosting a small meeting, customer-facing webinar, or company-wide town hall. The current live event platform is not a consistent experience with Teams.
Teams Town halls will (soon) be integrated with Viva Engage to allow attendees to view the event in Viva Engage, whether the event is produced directly in Teams or with an external app or device.
When will Teams Live Events be retired?
Retirement of the current Teams Live Event service will continue to be supported over the next 12 months and fully retire by September 30, 2024.
Existing recordings will be available until December 31, 2024, but the transition to town hall must be completed before the retirement date.
To set-up a new Town Hall event, users (unless disabled by policy) can create a new Town Hall directly from Teams as shown below.
Don’t forget Microsoft Mesh
Microsoft is also rolling out Microsoft Mesh to Teams users in public preview in this month (October 2023). Mesh is a virtual reality platform that will enable richer and more immersive events. It will work on PC and Meta Quest VR devices. You can read more here.
Yes, I thought Mesh was dead too – but it’s not! Today (Sept 26th), Microsoft announced that Microsoft Mesh will be going into Public Preview in October 2023.
What is Microsoft Mesh?
Microsoft Mesh is a new 3D immersive experience that will be surfaced through Microsoft Teams. It aims to help blur the lines between the physical and virtual space, “re-imagining the way employees come together” through three-dimensional (3D) immersive experience known as “digital spaces”. Backed up by information in Microsoft’s latest Work Trend Index Report, “organisations need new ways for people to connect from different locations or geographies, using the tools they already have”.
People will be able to join these immersive spaces in Microsoft Teams, or via custom immersive space in Microsoft Mesh. Either way, this will transform the two-dimensional meeting into a 3D immersive experience.
These immersive spaces will each have unique attributes that create a perception of being physically together in a 3D digital space, including spatial audio interaction, co-presence, and immersion feedback.
Microsoft Mesh will be customisable
Microsoft say that organisations and teams will be able to customise these immersive spaces in Mesh using a “no-code” editor or by using a dedicated “Mesh toolkit”.
Secure and Inclusive
Microsoft Mesh is built on Microsoft 365 with the usual enterprise-grade security and privacy. It will support haptic feedback on supported devices and supports certified dedicated VR headsets such as Oculus Quest 2, and as well as on PC.
Getting Started with Mesh
Once available, IT will need to ensure users have a suitable base license (Teams Essentials, Microsoft 365 Business Basic, Microsoft 365 Business Standard, Microsoft 365 Business Premium, Microsoft 365 E3/E5, or Office 365 E1/E3/E5. and will also need to enable / authorise the use of the Mesh app for Teams once available. Teams Premium is also needed.
The new Immersive spaces will be available in the classic Teams app, followed shortly afterwards in the new Teams.
Users can also download the Mesh app for PC from the Microsoft Store or the Mesh app for Meta Quest devices from the App Lab.
Microsoft Teams Premium is needed to use Microsoft Mesh.
As well as launching avatars last month, Microsoft has just released (in Preview) animated backgrounds in Teams meetings. It’s designed to refresh the meeting experience by allowing users to change their existing background with “a dynamic animation for a more immersive virtual environment.”
Available to all Teams customers (commercial not personal), this brings a currently limited set of animated backgrounds to bring “creativity and personalisation to the Teams meeting”. Currently, it is only possible to select from the pre-defined backgrounds though we expect the ability to have company-wide a custom animated background to also be supported soon.
Using Animated Backgroundsin Meetings
Before you join: To use this new feature, upon joining a Teams meeting, you need to navigate to Effects and Avatars > Video effects and select one of the new animated background on the pre-join screen before you join the meeting.
When in a meeting: To use these when you are already in a meeting, you can click More > Effects and Avatars > Select a background can be used to add an animated background.
What images are compatible with Teams animated backgrounds?
Currently, only the stock animated images provided by Microsoft are supported. We expect organisations will have the ability to upload their own soon!
Known issues and limitations.
Microsoft have said that the following limitations apply to using animated backgrounds.
Animated backgrounds are not available on low-end devices – min requirement of 8GB RAM and CPU with 4 logical processors.
Only pre-defined backgrounds from Microsoft are currently supported.
Using video filters may slow down background animation, if your machine has a high workload and lots of apps running.
Microsoft Teams Meeting recap is now live for both Teams Standard and Teams Premium users. For users with Teams Premium licenses, they also get access to the AI powered “Intelligent recap” feature. In this blog I will cover.
What is Intelligent Recap
What is Teams Premium
How does Intelligent recap work in Teams
How do you summarize a team meeting transcript
How much does Intelligent recap cost?
What is Intelligent recap
Intelligent Recap is a Teams Premium (a service that provides an enhanced Teams experience, including many advanced features including several that use artificial intelligence to provide time saving tasks for meeting organisers and attendees.
Intelligent recap provides AI powered insights, automatically takes notes, recommended tasks, and highlights, as well as creating speaker-indexed video and transcriptions of the recording. It is available to use now for Teams Premium users.
According to research by Microsoft and feedback from their customers, this tool should save people a lot of time since who, more than 55% of people claim that actions and notes are often unclear or inconsistent following a meeting.
What is Teams Premium
Microsoft Teams Premium was released early this year and amongst other premium features, it brings new artificial intelligence powered tools to Teams designed to improve your productivity. The biggest AI feature within Teams Premium is intelligent recap, which after being in preview for while is now generally available.
How does Intelligent recap work in Teams
To be able to recap a meeting the meeting organiser (or permitted attendee) will need to ensure they choose (or set to automatic) to record and transcribe the meeting. You also need to have a Teams Premium license.
Intelligent recap is designed to help attendees to catch up on a meeting by reviewing the content, video, key content, and discussion points and to review suggested actions. It also useful for people that were invited to the meeting but were unable to attend and to ensure that everyone has notes from the meeting and are clear on the actions (which it suggests based on the meeting).
Intelligent recap uses Microsoft’s Generative AI to generate meeting notes, recommended tasks, and personalised highlights, which it takes from the transcription it creates.
Intelligent recap also creates personalised timeline markers that are only visible to a specific user. These highlight when someone is specifically mentioned by name, when something is shared by that person and when someone leaves the meeting. This is useful, if, for example, you had to leave an over running meeting because, you can then easily use the recap to catch up on what you missed at the end – particularly if you are given an action.
Intelligent recap also creates speaker timeline markers which make it quick and easy to jump to the most important (or specific parts) of a meeting. They speaker markers show when different people spoke and are organised based on who spoke the most, which is again useful to see the dynamic of a meeting.
Chapters, (which have been delayed but are coming soon), will divide meetings into sections and attempt to organise them by topic – this is currently in testing.
Meeting Recap in Teams “Standard”
It is worth noting that the standard version of Teams does have a meeting recap feature – but lacks the AI powered intelligent notes described above. Instead, the “Recap” tab of a Teams meeting provides links to the meeting transcript, recording, and any notes that were taken manually. You are also able to watch the meeting recording directly within Teams without needing to go to another app or web page. This will also support the new collaborative meeting notes feature when it rolls out in the next month
How do you summarize a Team meeting transcript
To summarise a Teams meeting transcript, you need to make sure the meeting is recorded and transcribed, and you need to have a Teams Premium license assigned.
There are no manual steps needed to summarise the meeting, since the Intelligent Recap feature will work automatically after the meeting ends and after it has processed and analysed the recording and transcription.
One the meeting has finished; you will see a recap tab within the meeting window.
In the Recap panel, you can watch the recorded meeting and access key information such as the agenda, meeting notes, shared content etc. You can also quickly see and navigate to where specific people spoke or where you were mentioned in the meeting for your mentions. You can do that by clicking on the @ over the video window.
The Recap panel is simple to use and very intuitive. From here you can access any notes manually taken during the meeting as well as access the AI notes generated by Teams.
Scrolling down further, shows the AI generated actions that Teams detected or has suggested if not explicitly stated. In my experience these are quite accurate, but it does mistakes – expect it improve over time with more user feedback!
How much does Intelligent recap cost
Intelligent meeting recap is part of Microsoft Teams Premium. Depending on your region and licensing agreement, pricing may vary but RRP is currently on promo for £5.80 pupm. It is due to increase to around £7.
Thanks for reading – as always welcome your comments and feedback.
Now in public preview, you can now make your Microsoft Teams calls now sound much more pleasing to the ear as Microsoft gives Teams a huge audio quality upgrade in the form of spatial audio support.
What is spatial audio?
Spatial audio works by virtually positioning sounds in the space around you which makes communication sound and feel more natural, inclusive and focused. It makes a significant difference and once you’ve experienced it, you won’t want to turn it off.
Spatial audio can make audio within the Teams meeting more natural, inclusive and focused for all. Spatial Audio is already used by lots of video and media platforms to improve the audio quality in films and music etc. For Teams, it now makes sound though stereo devices sound much more immersive and realistic, significantly improves the quality of virtual meetings.
This means that during a meeting, you can hear exactly where each participant is located, as if they were physically present in the same room. The result is an immersive and realistic sound experience that enhances collaboration and communication.
Another benefit of Spatial Audio is that it reduces background noise and echoes. This creates a clearer and cleaner sound, improving the overall sound quality of the meeting. This is especially useful for people working in noisy environments or with less than optimal acoustics
“This new audio experience spatializes the voices of attendees across the visual meeting stage in the Gallery view. This helps make conversations more natural, increasing the sense of audio presence, and making the conversation easier to follow when multiple people are speaking together”.
Microsoft.
Spatial Audio | Pre requisites
Devices: To use spatial audio within Teams, you need to be using USB-wired stereo headphones, your laptop stereo speakers or external / monitor stereo speakers. Bluetooth audio is not currently supported for spatial audio – but it soon will.
People: To experience this effect, the meeting must have more than two participants in gallery view.
Bandwidth: To preserve audio quality, Teams will turn off spatial audio if your network’s bandwidth or computer memory is too low.
Teams Client: You need to be using the Teams Public Preview (it will be generally released in mid June).
How to turn on Spatial Audio
With spatial audio enables, when people speak, you’ll hear their voices coming from their relative positions on the meeting screen as per the gallery view. Here is how to enable it..
Before the meeting 1. Go to your Teams calendar and select the meeting you’d like to join. 2. Before you join, select Device settings. 3. Under Speaker section, make sure you select your compatible device. 4. Toggle the setting to enable Spatial audio.
During a meeting You can also activate Spatial in the meeting by 1. More “…” > Settings > Device Settings:
Notes and other info
Spatial audio will be enabled in Gallery view
For the best exleriwnxe, you need three or more attendees in the meeting.
1:1 calls and large meetings are not yet supported (but will be).
Wireless audio devices are not yet supported (but will be).
Feature is in public preview now and expected to available to all mid-June ate May to mid-June 2023.
New features are added or annouced weekly with new ones coming for the collective MVP community and user feedback. The Microsoft 365 Roadmap can be accessed here. https://microsoft.com/en-gb/microsoft-365
Microsoft are making pre, during and post meetings more effective with a new capability which aligns and integrates across both Microsoft Teams and the wider Microsoft 365 apps such as Loop, Planner, To Do, Office apps and OneDrive for Business. They will also be supported in wider apps such as Microsoft Dynamics 365.
The aim is to make pre, during and post meeting experience better, more seamless and more integrated across the rest of Microsoft 365, and will be enabled by default when it rolls out (as of June 5th, it is rolling out now). This is part of number of improvements Microsoft are making to the Microsoft Teams meeting experience and also shows the further extensibility of Microsoft Loop.
Using Collaborative Meeting Notes
1. Adding Collaborative notes to a meeting.
When an organiser creates a new meeting from within Microsoft Teams, they will see a new agenda section at the bottom of the meeting form.
This new Collaborative experience uses a Loop component, meaning that rather than being static – they are live and can be updated on the fly before, during and after the meeting. Since these are loop components, they can also be copied / referenced easily outside of the meeting, into chats, emails and other docs.
This makes pre and post meeting follow-up more seamless and inclusive.
2. Using collaborative notes during a meeting
When joining a meeting, a new NotesButton will be visible during meetings that will allow users to leverage the new capability.
Any existing meeting notes will be shown on the right pane of the meeting window and there will also be the ability to pop the window out to make more room or move to your second screen/monitor. This is essential just a loop component.
All meeting participants can read and collaborate with the agenda in real time. They can update the agenda, take manual meeting notes and add tasks or actions. When participants are assigned a task in the meeting, they will also receive an email notification as well as have the tasks synced with Planner and their To Do apps.
Meeting organisers will also see have the ability to add Collaborative notes before meetings, enabling then to recreate an agendas as well keep all meeting materials available in a central place for all to access.
One the meeting has finished, the collaborative notes will remain accessible for all participants on the Teams calendar meeting details page. They can also be shared into other apps like chat or email.
Read more.
This update is associated with Microsoft 365 Roadmap ID 101509
At Enterprise Connect this week, Microsoft and Cisco took to stage again (this is now a serious relationship) and annouced that the Cisco Board Pro is now certified to run Microsoft Teams Rooms natively on the device as well contining of course, the ability to still fully support Webex.
The initial partnership was announced back at Microsoft Ignite in October 2022, where a new look harnessing was unveiled in which Cisco are extending the interoperability of their latest hardware and software portfolio with support and full interoperability with Microsoft Teams, empowering their customers with seamless, connected experiences that can be customised to best suit their needs support native Cisco Webex experience, native Teams experience or both worth seemless meeeting switching without reconfiguration or admin intervention.
With this official certification, both the 55-inch and 75-inch models can be configured at set up to run Teams Rooms as the default experience, allowing their customers to experience Teams’ digital workplace with Cisco’s purpose-built video conferencing hardware.
The Cisco Board Pro joins a list of other devices and peripherals Certified for Teams including the Cisco Desk Camera 4K, the Cisco Headset 320, and the Cisco Headset 720 which I covered in more detail here.
This comes the same week that Microsoft quiet announced the next generation of their Surface Hub devices.
Pricing and availability
55-inch Cisco Board Pro RRP: $13,995
75-inch Cisco Board Pro RRP: $22,995
Cisco also offer a good discount to customers who invest in a Cisco Webex Enterprise Agreement.
For the current list of Cisco devices certified for Teams see here.
Microsoft has announced they will be launching the next generation of the Surface Hub 2S. Shipping later this year, it will come loaded with a new version of Windows known as “Teams Rooms on Windows” and will follow the current Surface Hub 2S design profile and feature both 50″ and 85″ versions.
The new version of Windows that will ship with the new Surface Hub 2S is called Teams Rooms on Windows, and is a major upgrade over the existing “Windows Teams” OS that Surface Hub 2S uses.
In the blog, Microsoft says that the existing Surface Hub 2S will continue to be supported through to until October 2025, which is when support for the version of Windows that runs on Hub 2S is due to end.
Teams Room on Windows
Teams Rooms on Windows will feature a brand new user design interface, which will be similar to that of Teams Rooms for Windows and Android MTR devices, along with unified management and new collaborative features such as support for FrontRow and the upcoming Copilot for Teams. This will finally bring consistent user experience and management for all Teams Room devices.
This new version of Windows will only be available for the new generation Surface Hub 2S devices but they do mention that Surface Hub 2S users will have a “path” to migrate to this experience at a future date, which I expect will be via the cartridge hardware upgrade – a key sustainability and upgrade selling point of Surface Hub 2S.
More information
Microsoft say in their blog that more information will be released later this year…
Microsoft has starting to roll out the new ( faster and sleeker) preview version of the Teams app for Windows to users enrolled in the Public Preview ring as an option for testing. Microsoft say this will be rolling out in phases and will be available to all customers by June this year. There will also be updates versions to Teams for Mac and for the web later this year.
It is said to consume 50% less memory and 70% less disk space while being up to twice as fast as the current version.
The new client (which has been in testing for many months) should bring the following improvements:
Install apps up to three times faster
Launch app up to twice as fast
Meeting Join speed up to twice as fast
Switch chats/channels up to 1.7x faster
Consumes ~50% less memory
Consumes up ~70% less disk space
UI Changes
As well as the performance issues which will be welcomes, this new version includes a number of other enhancements meant to simplify Teams which builds on the more than 400 feature updates that Microsoft delivered to Teams last year. Examples include:
Chat: Microsoft are also experimenting with tweaks to the UI around chat functions whereby Teams will hide several options behind a plus sign that users can click on to expand – a concept that is already common place in other messaging and collaboration apps like Slack.
Video Calls: During Teams video calls, Teams will show every participant on screen in a box of the same size, rather than giving more space to those who have their camera on.
Copilot Ready: The new Microsoft Teams also includes the foundations needed to support the newly announced Copilot, Microsoft’s AI-powered assistant which is set to bring new intelligent features like meeting recap into Teams. Depending on what “update ring” you/your users are on will impact if and how you get access to the new preview version
How to get access to the “new preview”
Access to the new preview is controlled in part by the admin settings set by your organisations’ IT. If you are eligible to try to the new preview, you will see a new the “switch to preview” at the top left of the Teams Desktop app. The admin guide for enabling this is here:
Public Preview Ring: Any one enrolled (or opted into the public preview program, will have immediate access to the “Try the new Teams” toggle once your app updates to the latest version [ 1.6.00.6754]
Targeted Release Ring: Users will have access to try out the preview of new Teams from mid-April 2023.
Production Ring: For users on the production ring, IT will have the option to allow users to opt-in by using the Teams update management policy to select which users in the organisation can see the toggle and get access to new Teams. Microsoft expect the new Teams client to be generally available from around June 2023.
To get the preview, make sure your Teams client is updated to the latest version [1.6.00.6754 or later].
If you have access to try out the new preview, you will see the Try the new Teams toggle at the top left corner of the Teams app and then click “Get it now” – be sure to read the full list if changes and current known issues (it’s a preview remember).
What doesn’t work (yet)?
Remember this is an early public preview. As such Microsoft say that you may encounter some gaps as this preview release only includes the core features available in classic Teams. Things like the ability to search and add additional Microsoft and 3rd party apps, Line of Business (LOB) apps, advanced calling features such as call queues, and advanced meeting capabilities, including breakout rooms, will be coming in later preview release builds.
Microsoft are keen for feedback on the new experience and ask that feedback is provided via the app or here: Teams Feedback.
Microsoft have said they are working on extending the preview of the new Teams to a broader set of customers, including Education, Government Clouds, and platforms such as Mac, VDI, and Web later this year. In the mean time you can check out the Teams roadmap and Teams Blog to stay up to date with the most recent product developments
Microsoft is working on a new version of their Teams client that has been rebuilt from the ground up – according a report by Tom Waren over at The Verge. A preview of the new version should start rolling out in preview as soon as March and has been in internal testing with Microsoft for several months already.
The new version of Teams is a complete rewrite of the application, and in internal tests, is claimed to run at twice the speed whilst using 50 percent less memory, less CPU power, and in return be more battery efficient life than the current version. Microsoft had previously contacted their intent to move towards Webview2 technology from the the current Electron version and will also leverage React rather than JavaScript.
Power to the users
Teams now has 280 million monthly active users, up from 270 million monthly active users in January 2022.
Microsoft are expected to initially allow businesses (who represent the core of its user base) to have the option over when to shift to the new version of the app to ensure there is time to fully test the app and update users on the changes to the UI, to ensure that the transition to the new Teams goes smoothly. This will likely be a combination of a global setting, preview users and user opt in.
Premium AI features will bring further enhancements
Microsoft is also working on enhances to the newly released Teams Premium and have all ready shared their plans to incorporate more AI features into Teams which includes features like, auto generated meeting notes, recommended tasks, and after meetin, personalised highlights.
Microsoft Teams Premium is a paid tier of Teams announced in October 2022 at the time of the Microsoft Ignite conference and is generally available from Feb 2023. (so now).
These additional capabilities (more info later) are focussed around:
Creating more personalised and intelligent meetings and webinars.
Improved and enhanced security protection for meetings
Advanced management and reporting capabilities for IT.
Advanced Virtual Appointments.
Deep AI analytical date provided through Open AI’s GPT 3.5
It costs around $10 pupm depending on your region, country and license agreement.
What are the differences?
Not to be confused with Teams Room Premium (now Teams Room Pro), Teams Premium is Teams add-on license that allows organisations that already have Teams with their Microsoft 365 subscriptions to further enhance their Teams experience with benefits such as more personalised and intelligent meetings, enhanced meeting protection, and advanced management deep AI and reporting capabilities.
Teams Premiums’ key features over the “standard” version included within Microsoft 365 can are summarised below. The data is taken from official Microsoft information, the source of which is here).
Meetings
Teams Premium provides additional features for customizing meetings including enhanced templates, customisable themes, company backgrounds and custom together modes and analytics provided through GPT 3.5 open AI model
Feature
Teams (Standard)
Teams Premium
Host and attend Teams Meetings
✔️
✔️
Experience Teams’ standard look and feel
✔️
✔️
Use standard & custom meeting backgrounds at user level
Teams Premium provides an advanced webinar experience for organisers, presenters and attendees.
Feature
Teams (Standard)
Teams Premium
Require attendees to register
✔️
✔️
Assign a co-organiser
✔️
✔️
Limit the number of people who can register
✔️
✔️
Read live captions during meetings
✔️
✔️
Turn on Q&A for webinars with up to 1000 attendees
✔️
✔️
View attendance reports
✔️
✔️
Integrate with Dynamics 365
✔️
✔️
Set up a green room for webinar presenters
✔️
Manage attendees’ view
✔️
Send reminder emails to registrants
✔️
Create a webinar wait list
✔️
Manually approve registrants
✔️
Limit the day and time when people can register
✔️
Allow registered users to bypass the lobby
✔️
Use RTMP-In for Webinars (coming soon)
Meeting Protection / Security
Teams Premium provides additional ways to safeguard meetings with features such as sensitivity labels, meeting water marking and end to end encryption which includes video, chat and content.
Feature
Teams (Standard)
Teams Premium
Manage meeting lobbies
✔️
✔️
End-to-end encryption for one-to-one calls
✔️
✔️
Moderate meeting chats
✔️
✔️
Control who can present
✔️
✔️
Add watermarks to meetings
✔️
E2E encryption for meetings with up to 50 attendees
✔️
Control who can record
✔️
Prevent copy/paste in meeting chats
✔️
Assign Microsoft Purview Information Protection sensitivity labels for meetings [Requires Microsoft 365 E5]
✔️
Custom user policy packages
✔️
Turn on advanced meeting monitoring and alerting
✔️
Meetings Reporting
Feature
Teams (Standard)
Teams Premium
View recordings of meetings
✔️
✔️
View meeting transcripts
✔️
✔️
View and use files added to meetings
✔️
✔️
View and use apps added to meetings
✔️
✔️
Navigate meeting recordings with autogenerated chapters (coming soon)
✔️
View time markers in meeting recordings when you joined or left a meeting (coming soon)
✔️
Search meeting transcripts with speaker suggestions (coming soon)
✔️
View and act on autogenerated tasks from meetings (coming soon)
✔️
View when you were @mentioned
✔️
Virtual Appointments
With any Microsoft 365 license, users can use basic Virtual Appointments capabilities to schedule and join business-to-customer meetings. For example, users can schedule appointments in the Bookings calendar and external attendees can join through a browser without having to download Teams.
Teams Premium provides advanced Virtual Appointment capabilities, such as SMS notifications, custom waiting rooms, and analytics.
Feature
Teams (Standard)
Teams Premium
Access Virtual Appointments with the Bookings app for scheduling, appointment management, and email notifications
✔️
✔️
Integrate Virtual Appointments using APIs
✔️
✔️
Join appointments from a browser
✔️
✔️
Join appointments in Teams
✔️
✔️
Allow users to join a virtual lobby waiting room
✔️
✔️
Integrate with Microsoft Forms
✔️
✔️
Customize the lobby waiting room with themes and logos
✔️
Send SMS notifications
✔️
Chat back and forth with attendees in the lobby waiting room
✔️
Organizational and departmental analytics
✔️
View and manage scheduled appointments in the queue
✔️
View and manage on-demand appointments in the queue
✔️
Send post-appointment follow-ups (coming soon)
✔️
Who needs Teams Premium
Whilst not every organisation (or user within an organisation) may need Teams Premium.
Organisations can try Teams Premium by purchasing the zero-cost Teams Premium 30-day trial license available in the Microsoft 365 admin center.
Organisations with a Teams Premium trial license will have up to 25 licenses to assign to users. Those 25 users can experience and test Teams Premium features as they become available. Also, the admin can manage Teams Premium features for the 25 licensed users. The trail will last 30 days after which the premium features ill be disabled unless a paid license is purchased for the users that need / want them.
Most organization segments can purchase and use the Teams Premium trial license, excluding GCC High and DoD tenants.
Beware: “Some” Teams features will also move to Teams Premium
Microsoft have advised that with the general release of Teams Premium (in Feb 2023), some Teams features will in fact move from Teams licenses to Teams Premium licenses. To be fair these are mainly centered around advanced reporting, company branding and webinar premium features.
Features moving to Teams Premium are:
Live translated captions.
Timeline markers in Teams meeting recordings for when a user left or joined meetings.
Custom organisation settings: Together mode scenes.
Virtual Appointments: SMS notifications.
Virtual Appointments: Organizational analytics in the Teams admin center.
Virtual Appointments: Scheduled queue view.
Preparing for Teams Premium
To prepare your organisation for Teams Premium and to determine if, where and when it fits, the following are key IMO
Take advantage of the free (25 user) 1 month trail to ensure IT and your Client Success Teams can understand the user and admin features
Run a trial for key departments around the areas of most interest or value
Update or deliver end user training to ensure you get the value from the new features
Gather feedback from trial and live users to assess wider deployment
Keep your support team in the loop (so they can support your users with these new features)