Microsoft has released another analytics dashboard for the Microsoft 365 admin centre called Adoption Score. This latest AI driven insights dashboard is designed to assist IT and Customer Success Teams to ensure their employees are making the most from the core productivity and collaboration tools across Microsoft 365. Adoption Score replaces the Productivity Score dashboard whilst adding a bunch of new features and controls that are designed to help enhance effectiveness and efficiency.
The anonymised metrics in Adoption Score help IT admins understand and optimize Microsoft 365 usage patterns in support of their digital transformation journey. The new name reflects the new product truth and provides clearer differentiation from other solutions that offer insights for business leaders and managers.Microsoft.
Microsoft also indicated that they plan to add more functionality over time with the long term of aim of helping IT (and / or their support partners or MSPs) ensure they are making the most out of their Microsoft 365 investment. Also included are lots of privacy controls to ensure organisations can adhere to their user-level privacy commitments which helps ensure it isn’t used as a spying or workplace surveillance tool.
Adoption Score shows how Microsoft 365 software gets used in an organisations and then offers “recommended actions” for more efficient use of those products. It also has a scoring service across eight categories that can be compared with similar sized organisations.
Data is obtained and anonamises using Microsoft 365 application use data from activity across “Exchange, SharePoint, OneDrive, Teams, Word, Excel, PowerPoint, OneNote, Outlook, Yammer and Skype.
Microsoft claims that Adoption Score only shows “anonymised metrics.” The announcement stated that “Adoption Score is backed by Microsoft’s continued commitment to user-level privacy — meaning no one in a customer’s organisation can use Adoption Score to access data about how an individual user is using apps and services in Microsoft 365”, meaning you can’t identity individuals in the reports.
One of the new features is called “Time Trends” which will also soon be part of the Adoption Score Tool, which will help organisations better understand historical data insights across the business and departments. This new “Time Trends will be added to each people experience category across Content Collaboration, Meetings, Teamwork, Mobility and Communication. Data will now be analysed from up to 180 days of historic data (but can be customised).
The tools will enable IT to better understand how a particular behaviour or insight, such as the response rate for new email responses, @mentions and Comms via Teams for example has evolved over the last 30, 90 or 180 days which enables IT or success mangers to understand the meaning behind the tends, helping them see whether they are close to achieving set goals for the adoption of modern comms tools (over just reply to all type email chains).
The Adoption Score tool is available now (rolling out) to all commercial Microsoft 365 subscriptions and can be accessed by Global admins (and then delayed as needed). On initial access, IT are required to approve both Adoption Score analytics and the people experiences category in order to access the Time trend data.