Microsoft Teams can now proactively monitor meeting quality.

Microsoft have annouced that users with Teams Premium licenses can now be proactively monitored with IT being alerted to users that are experiencing poor meeting experiences in Teams.

Users under monitoring must have a Teams Premium license to enable proactive monitoring notifications. Room devices with Pro licenses are also supported.

How it works?

IT or help desk can now set up rule-based alerts to notify them of significant quality issues that users might be experiencing in Teams meetings such as such as audio, video or app sharing problems which helps them raise tickets and troubleshoot issues quickly. The alerts are delivered by a chat bot into a team site for example and can also be picked up and routed though a power automate flow to the IT ticketing system for example.

Image (c) Microsoft

Benefits to IT and Helpdesk

Real-Time telemetry, has been available in the Teams Admin Center for a while, but required manual reviewing and repetitive admin involvement to detect anomalies and pinpoint specific issues. Previously IT needed to search for a user, check their call history, find ongoing meetings, or live events in which their users were involved, and then locate the necessary telemetry information to spot exact issues.

Benefits for users

For users with Teams Premium licenses or those joining Teams meetings from devices with Teams Room Pro licenses, Real-time telemetry data will allow IT to proactively be aware and troubleshoot transient issues that users might face with meeting quality without manually sifting through logs or waiting for the user to complain.

How to enable proactive monitoring

This functionality is configured within the Teams Admin Center using rule-based notifications. Microsoft’s instructions are:

  • Configure the “Audio/Video/App sharing quality for in-progress meeting” rule in the Teams Admin Center under Notifications & Alerts > Rules.
  • Specify the list of users to monitor.
  • Adjust default monitoring parameters based on which audio, video or app sharing quality is monitored.
  • Configure a Teams channel or webhook where you want these notifications to be delivered.
  • Save the rule.

For more information see the formal Microsoft documentation here.

For more info on Teams Premium see here.

Image and design by Microsoft Designer and Bing Image Creator.

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