Category: Collaboration and Productivity

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Microsoft Teams goes into innovation overdrive with host of new features…

After being criticised for several months now as playing catch up to Zoom, Microsoft has just announced a host of new innovate features in Microsoft Teams that will make virtual interactions much more natural, more engaging, and ultimately, more human.

Microsoft say these new features offer three key benefits

  1. They will help you feel more connected with your team and reduce meeting fatigue.
  2. They will make meetings more inclusive and engaging
  3. They will help streamline work and save time

Microsoft say that it is all about “enabling people everywhere to collaborate, to stay connected, and to discover new ways to be productive from anywhere” and it’s all backed up by months of scientific research and analysis to how people have been working, the pressures and announces they have faced as people have and continue to spend more time in virtual meetings than physical ones.

Let’s start with the Official Microsoft promo video

1. Feeling more connected and reducing meeting fatigue

Together Mode

“Together Mode” is a new meeting experience that will help reduce fatigue during remote collaboration. This feature will place participants in a shared virtual background to make it feel like everyone is sitting in the same room/space with all other meeting participants. Here, Microsoft is aiming to make your video meetings more engaging by helping us focus on the faces and body language of other attendees so that you can pick up the nonverbal cues that are vital for human interaction and something that is often absent from virtual meetings. According to Microsoft “Together mode with auditorium view” is already in private preview and will be rolled out to everyone else by August 2020.

Dynamic View

Also related to video aspect of meetings, the upcoming “Dynamic View” uses AI to dynamically personalise your video meeting view to suit your preferences and needs. Microsoft acknowledged that whilst the new “Together Mode” will offers a great new meeting experience, it’s not intended or suited for every meeting. With Dynamic View, users will be able to access new controls and get the ability to show shared content and specific participants side-by-side as well as have content and layout dynamically adapt to the meeting, number of attendees and content and other activities being drawn upon during the meeting.

An image of the new Dynamic view.
Microsoft image of Teams “Dynamic View”

Dynamic View will build on the other recent meetings enhancements, including the ability to see up to 49 participants (still rolling out) at once on a single screen, and virtual breakout rooms, which is coming later this calendar year.

Video Filters

Microsoft is bringing video filters into Teams to allow users to better customise their online appearance before joining a meeting with the help of common filters you are most likely used to on social media photo tools like Instagram etc. These filters are designed to subtly adjust lighting levels and soften the focus of your camera to make your video more “real”.

Reflect Messaging Extension

Also said to be coming in the next “few” weeks, Microsoft announced a new “Reflect messaging extension” is coming to Teams. Once installed (it’s an extension) Microsoft say it will make it easier for managers, team leaders, and teachers to track their teams’ performance, the status of a project, current events, or a change within the organisation for example. Note: IT admins will need to install the Reflect extension from GitHub, and then make it available to employees in their organization in the message extension menu

Reflect Messaging Extension

Reflect Messaging will also provide the ability to add custom questions to create a poll-like experience for team members.

2. Making meetings more inclusive, engaging, and effective

Live Reactions

Microsoft Teams will soon allow meeting participants to use emojis to share how they feel about the event. Emojis will appear on everyone’s screens, and the instant feedback experience will be similar to the Live feedback feature already available with PowerPoint Live presentations and in Skype Consumer as well as other popular Video Conferencing platforms such as Zoom. The latter will also be available in Microsoft Teams in the future, the company said today, while the Whiteboard app in Teams will be improved with faster load times, sticky notes, text, and drag and drop capabilities.

Emoji Feedback in Teams

Microsoft also is said to be raising the maximum number of Teams meetings participants from 300 people (just rolled out) to 1,000.

Chat Bubbles

Microsoft research suggests that during meetings, “chat has become a much more lively space for conversation and idea-sharing, and offers an option for people to participate in the discussion without having to jump in verbally. But it can be challenging to pay attention to video feeds, presentations, and chats all at the same time“. Currently, Teams users need to manually open a chat window to view the chat screen. This is set to change as Microsoft Teams meetings will soon get support for what they call chat bubbles, which will make chat messages appear on the screen for chat participants while they are in a meeting.

Speaker attribution for live captions and transcripts

Microsoft is also enhancing the live captions features for teams and making transcripts more accessible and fluid also making it easy for participants to see who is speaking. Thsi is similar to what Cisco have done with WebEx in the latest update and it’s great to see this coming to Microsoft Teams later this year. Teams will also get support for more languages, as well as Live transcripts participants can download once the meeting has ended. speaker attribution

New Live Translations with Attributions in Microsoft Teams

Interactive Meetings for 1,000 attendees

Microsoft will soon allow for interactive meetings for up to 1,000 participants to allow for large groups, to come together for meetings or classes. As an alternative to Live Events (which are for town hall and broadcast sessions), Teams will now also allow you to bring more people together to watch a presentation or discussion where Teams will soon support a view-only meeting experience for up to 20,000 participants.

Teams Whiteboard Updates

The Whiteboard feature in Teams will soon be updated with a host of new features making it more aligned to the Windows and iOS version of Whiteboard. This will include faster load times, sticky notes, text, and drag and drop capabilities and will also be optimised for users that don’t have access to a touchscreen device or Surface Hub to participate in whiteboarding sessions during Teams meetings.

An image of Microsoft Whiteboard updates.
Enhanced Whiteboard feature in Teams Meetings

3. Streamlining work and saving time

New Task App

Microsoft have announced a new Task app that will be available in late July/August. The Task app will give Teams users a tab within Teams that unifies all of their tasks and actions across Outlook, ToDo and Planner. In addition, it will support smart lists which will dynamically group things like “Tasks Assigned to me” and will unify tasks across different shared plans, whether you’re on desktop, web, or mobile.

Task App in Microsoft Teams

Suggested Replies

Suggested replies will enable users to utilise quick “AI-generated” responses based on contextual understandings of previous messages. These will work in a similar way to the newly rolled out “auto-replies” in text messages or email, allowing users to reply with a single click to common responses without having to type out a full message in their response.

Suggested Replied in Teams – coming July/August 2020

Microsoft Teams displays

Microsoft has also announced new extended partnerships with Yealink and Lenovo to bring what it calls the “Microsoft Teams display initiative”.

https://youtu.be/oyONGuaL1-0

This will allow Teams users to make use of a centralised hardware offering that makes use of an ambient touchscreen coupled with a microphone and a camera to host meetings. Lenovo already have a product about to ship and yesterday announced an extended partnership with Yealink to bring new device categories into the mix later this year / early 2021.

New Teams devices – coming 2021

Touchless Meeting Experiences

Whilst Teams already has support for touchless proximity join, Microsoft has announced a host more touchlessness for its meetings which will include voice commands for leaving a meeting, adding participants, muting and unmuting rooms, adjusting audio volume, turning cameras off and on as well as wirelessly casting to any Teams enabled device.

In conjunction with this, new companion features will be rolling out to the Teams mobile app to provide Teams Rooms remote control features that will allow users to be able to be conduct entire meetings, brainstorming sessions, and presentations without ever having to physically touch meeting room equipment with their hands!

An image of Room remote for Microsoft Teams devices.
Upcoming room remote for Microsoft Teams devices

Summary

This must be one of the biggest sets of updates announced by Microsoft and shows the commitment to driving innovation, inclusion and accessibility.

Teams is the place where people everywhere come together to get work done and I’m seeing an explosive pace of deployment and adoption within my customers at @Cisilion.

One thing is for sure, with all the innovation, new features and changes to Microsoft Teams, a solid and robust Adoption and Change Management programme is needed to ensure users are educated about the changes, given the opportunity to learn and test the new features and that IT and your Teams champions have the chance to help users embrace the new features.

One last time – the new Microsoft Teams

When are these rolling out?

FeatureRoad mapped Launch Date
Together ModeSept 2020
Dynamic viewSept 2020
Video FiltersDec 2020
Reflect Messaging ExtensionAug 2020
Live ReactionsDec 2020
Chat BubblesDec 2020
Speaker Attribution for live captionsAug 2020
Speaker Attribution for live transcriptionsDec 2020
Interactive meetings for 1,000 peopleDec 2020
Whiteboard UpdatesSept 2020
Tasks AppAug 2020
Suggested RepliesAug 2020
Current Roadmap dates for new features
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Cisco Live 2020: “To power an inclusive future for all”

The Cisco Live 2020 keynote yesterday (June 16 2020) followed the same theme as many of the other leading tech vendor events and focussed primarily on the current social and economic climate brought about by the global COVID19 pandemic before touches on new Cisco Webex and Cisco SecureX features which were the core focus of announcements on day 1.

Key Priorities Announced

“Possibilities” was the main theme of the keynote on Tuesday 16th June, in which Chuck Robbins summarised the current climate and demand on technology as the need to reimagine applications, secure data, transform traditional network and data centre infrastructure, and the “empowering” of teams through technology as being more important now than ever. which namely allowed Cisco to ire-introduce and emphasise some of the new core features coming to their Webex and SecureX platforms. 

Outside of this, most of the keynote didn’t focus on new announcements, but openly discussed the chaos that #Covid19 has thrown on the world nicely introducing the keynotes’ main theme – simple “Possibilities”. 

“2020 has been a difficult and challenging year,”, “We started out with a new decade with hope, and we never imagined that in June we would have experienced what we’ve experienced this year.” Chuck Robbins, Cisco Live 2020

Chuck Robbins went on to talk about the combination of the COVID19 pandemic, and the fundamental change to business, employees and how we work, combined with the urgency, rapid change in direction and crazy tasks that every organisation has been faced with ensuring the technology, people and business can function from home which has of course been a challenge for many organisations globally. 

“One of those big challenges included shifting office workers to a remote work style. This stark change, on top of all of the exterior issues, has taken a toll–both on the enterprise and individuals.” Chuck Robbins, Cisco Live 2020

Additions to Webex and SecureX

Javed Khan, VP of collaboration at Cisco, was next on the virtual stage joined by Gee Rittenhouse, senior VP at Cisco, to discuss some of the new features being added to their WebEx and SecureX platforms.

Webex 

With so many people working from home now and for the foreseeable future due to #COVID19, video and web conferencing use has skyrocketed across all major platforms, namely Zoom, Microsoft Teams and of course WebEx.

By April 2020, Cisco said they were seeing more than 25 billion meeting minutes a month (which was up nearly 3 fold  which is three times the size of the normal monthly average and said that “We have the unique opportunity to use our collaboration technology and our amazing people to help power an inclusive future for all.“

We already know the future of Webex (currently in preview) will bring an enhanced experience leveraging what Cisco have called “Cognitive Collaboration” which will deliver insights about upcoming meetings, contacts as well as information about your day to reduce the need to keep flicking between Webex and Outlook.

NewWebEx
New WebEx Preview interface

 

Next, Javed Khan formerly announced the addition of the Webex Assistant, a personal digital assistant that can be used within the WebEx platform to enable handsfree operation and event in meeting administration WebEx meetings. With the Webex Assistant, users can “ask” Webex to record the meeting, take notes, and even send highlights to attendees when the meeting has finished. 

Picture of Cisco WebEx Assistant

Security built in was another focus of WebEx improvement, with extended data loss prevention (DLP) retention, Legal Hold tools for chat and content which is also coming to Webex Meetings. Cisco also announced an expansion to their end-to-end encryption including AES 256 Bit encryption with GCM mode for increased protection for meeting data and resistance against tampering. Security around meetings has of course been very top of mind for many whereby Zoom have had their reputation dented over claims and fears of poor security across their platform. 

Cisco also announced the Webex Desk Pro – an “AI powered” collaboration device that features a 27-inch 4K display, 71-degree HD camera and digital whiteboarding which looks like a cross between a Surface Studio and a Cisco EX device.

Picture of a Cisco WebEx Desk Pro

Cisco said that they would be “doubling down on AI” and that they would be adding even more intelligence into their contact centre solutions, converting customer support agents into “super agents” to ensure that they always have all the all the right information at their fingertips to allow them to solving customer issues faster than ever.  Javed Khan said that the goal of Cisco Contact Centre platform is to “improved customer satisfaction and improved customer loyalty.”

It’s also very apparent that Cisco are going to be dropping the “Webex Teams” name and moving to “Webex App” or simply back to just “Webex” as part of their next update integrations. I think this is a good move as to be honest, customers got confused when Webex Teams simply got Teams, which, let’s face it, every assumed they meant Microsoft Teams!

SecureX Update

From a security perspective, another huge focus for Cisco, Gee Rittenhouse talked about some of the new optimised features within SecureX, which he called 
“the most comprehensive cloud native platform in the industry.”

Gee Rittenhouse continued his explanation of the SecureX platform, stating that “In one place, you can see your entire environment, threats and incidents, and resolve policy changes.” 

Cisco SecureX dashboard

This was followed by a quick demo in which Cisco illustrated how Cisco SecureX customers could directly see all the possible security threats across their network through a single view/dashboard.  They demo showed a “kill chain” explorer view whereby, upon clicking on a particular detected threat, the system generated a relationship graph so that the SecOp team can see everything related to that single threat along the ability to then block it across the organisation with a just couple of clicks. There is also some automation behind this allowing some auto remediation as you’d expect. 

Cisco said they have a huge and growing number of integration partners, and are sharing intelligence and threat protection details with other leading security vendors including Microsoft, McAfee, and many others

Summary

As you’d expect from Cisco – huge focus on collaboration and security which right now is top of mind as many organisations get ready for a quite different future for the time-being at least.

What did you think? Did you attend the conference? What were your key takeaways and what did I miss?

 

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Skype (consumer) gets 3×3 video support

Microsoft has started rolling out a new 3×3 video view for Skype video calls.

This updated feature now allows “desktop” users to see see the video feed of up to nine participants on their screens at any time. This needa Skype desktop version 8.60.0.76

This new feature comes just a few weeks after Microsoft rolled out the 3×3 grid view into Microsoft Teams.

This new feature is available now on Skype for Windows, Mac, and Linux. This feature is enabled by simply clicking the Switch View button and selecting either 3×3 Grid view, Grid view or Speaker view from the menu.

The 3×3 grid mode is a welcome feature addition for anyone working/collaborating from home and staying in touch with friends and family while spending more time at home.

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Microsoft announces “Cloud for Healthcare” at #MSBuild2020

As Microsofts’ annual dev conference Build opened today (May 19 2020), Microsoft announced the launch of the Microsoft Cloud For Healthcare, — a new Microsoft Industry Cloud solution.

Microsoft said that the solution aims to integrate Microsoft Cloud with an “industry-specific data model” “cross-cloud connectors,” and APIs to better help serve the global healthcare industry.

Global capabilities uniting the healthcare industry

The Microsoft Cloud for Healthcare wi bring together capabilities from across many Microsoft Cloud Services 365. This includes Microsoft 365, Dynamics 365, Power Platform, and if course Azure. This will be powered by a common data model which will allow the sharing of data across various applications to provide better analytics. Microsoft say that this will allow health providers globally to provide better services for patients, clinicians and doctors by helping make it easier to deploy resources to the needs of all hospital and care units.

For example, Cloud for Healthcare, will focus on what Microsoft has identified as important needs for the field, like engaging patients, facilitating health team collaboration and improving operational efficiency, all with strict security measures.

Sample Health App powered services


Of course, an important component of healthcare is aftercare, where medical professionals need to keep in touch with their patients to follow up on their recovery and any post opp treatment, tools available to do so are generally limited to follow-up phone calls and emails, which are not only tedious but can sometimes not meet security standards or provide the best care.

Microsoft’s Healthcare Bot Service will be available as part of this service, which Microsoft say is behind more than 1,500 instances of COVID-19-based bots that have gone live globally since March 2020. These bots can help alleviate the strain on emergency hotlines for public and provide health providers while addressing common questions that patients might have.

Availability

Microsoft has said that a public preview will be coming in coming days and will be free for 6 months for evaluation, with general availability bringing late this calendar year.

Microsoft has also said that although the healthcare industry will be “first served” with the solution, they also promised that more industry-specific clouds solutions will follow.

Thoughts..

What do you think.. Is industry specific Cloud solutions a good next step for Microsoft?

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Surface EarBuds … so far love em

Last week Microsoft opened (after initially announcing back in November 2019) the availability of their new Surface EarBuds.

My Earbuds arrived today and I’m already really impressed (ok I love the Surface brand) – and I hope this blog will gives you a good summary and justifies why I’d recommend you go and grab a pair

Spoiler…. They work with any device, feature gesture controls not buttons, have fantastic battery life and work with any digital assistant…

Price

I managed to pick there up direct from the Microsoft Store for £179 including delivery (Microsoft are currently offering a discount of 10% for teachers, parents, NHS and armed forces)!

Look and Feel

Microsoft’s new Surface Earbuds look quite big on first look (compared to say Apple’s) but I love the them.. They look very pretty “Surface”.

The charging case is sleek and protects them when not in use as well as keeping the charge topped up.

In Ear Feel

So they do look a little big when you first get them out the box and pop them in (I’m used to wearing Platronics 8200 headset so the buds are bigger than what I am used too). After 4 hours though, I had forgotten I was wearing them at all. – They fit really well but Microsoft also supply removable tips in three sizes: small, medium and large. The medium ones were fine for me.

Connectivity

Pairing is simple and can be done like pairing any other Bluetooth device but you can also use the new Surface Audio app which is available across all the 3 app stores.

Pairing is initiated using the pairing button on the bottom of the case and really is oneclick. If you are using the latest Windows10 built the Bluetooth quick pair works seemlessly.

As soon as mine were connected the Surface Audio app popped up and told me there was a firmware update to install which took about 5 mins.

Surface earpods firmware update

Sound Quality

OK, so 4 hours in… Good. Really good.. but a little more bass would have been nice..

With some random #spotify lockdown songs playing, sound was good. Immersive, good mix of bass, mids and treble (if fact bass was better than I expected), though a little bit more bass would have been nice..

Being on COVID-19 lockdown, I don’t get much background noise at the moment. It’s worth pointing out that Surface earbuds do not have active noise cancellation, but I found that because the Surface Earbuds fit snug into my ear I don’t imagine this will be too much of a problem.

The EarBuds have dual microphones per bud and seem to be really good at only picking up the sound you want them too (me). On a Teams call earlier today, my attendees said said they could hear me clearly.

Controls and gestures:

One of the coolest features of the Surface Earbuds is its extensive app integration (not just Cortana). With a triple tap, you can open Spotify and then you can tap or swipe to increase the volume, skip tracks or summon your preferred digital assistant with a 5 second press. These controls also work with other apps… Netflix, Disney Plus..etc

The smooth, flat surface of the Surface Earbuds has perfect senstivity, so even a light tap works. Once I had practices a few times my success rate of using gestures to perform tasks was almost 100%.

Personally, I love that Microsoft opted for gestures rather than buttons, which I think would have ruined the feel and pleasure in using these buds… No one likes pressing a large plastic gadget into ones ears!

Microsoft 365 Integration

Being Surface, these are supported by Microsoft 365 apps and can be used transcribe text in Word use live translation in PowerPoint as your present. You can also use these to read your emails in in Outlook on iOS and soon Android too.

That said… I can’t see anything that you can’t do with any other headsets….

Battery life

According to Microsoft, Surface Earbuds will last 8 hours on a charge, which is among the longest battery life of any wireless earbuds currently available.

The charging case also holds another 24 hours worth of charge, or three full charges.

Mine have been playing to themselves for 5 hrs so far and have just over 30% battery left.

Out and about (test drive)

No strange looks at least.. Certainly different from the apple pods but I really like them. Comfy and don’t feel like they will fall out anytime soon. Sound was good and battery lasted all day..

Me wearing my Surface earbuds

Summary

Couple of days in but love them. Some may criticise the larger pod design when compared to apple for example but it works really well and is needed for guesture control which is really nice and unique. These really feel premium and what I what expect from a device carry the Surface brand.

  • Intuitive gesture controls
  • Great feel in your ears
  • Crisp, sharp and loud sound
  • Excellent battery life.
  • Microsoft 365 integration. (but not unique to Surface devices)

Keen to know your experience..

Thanks for reading.

Rob

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Microsoft’s Spring 2020 Surface Updates

Yesterday (May 6th 2020), Microsoft have announced their annual “spring updates” to the Microsoft Surface for Business line-up with new and updated devices and accessories to help your employees, teachers and front line worker, work, connect and learn anywhere, including:

  • Surface Book 3
  • Surface Go 2, and
  • Surface Dock 2.

Now more than ever with COVID-19, the way your teams work, connect, collaborate, and learn continues to change. As more people turn to their devices to get things done, it has never been more important to empower them with the best technology to help them succeed and retain their key talent – their staff.

The new Surface devices and accessories are available for pre order today

Surface Go 2 Image

Surface Go 2
Lightweight portability for the task at hand. Surface Go 2 has a bigger, 10.5” touchscreen display in the same compact size, up to 10 hours of battery life, and is
64% faster than Surface Go with the Intel® Core™ m3 Processor. Available with optional LTE/4G Advanced, the Surface Go 2 is a super lightweight 2-in1 with the full power of Windows 10.
Surafce Book 3

Surface Book 3
This is Microsoft’s most powerful Surface laptop which is up to 50% faster than Surface Book 2, pairing speed, graphics, up to 17.5 hours of battery life with the versatility of a high-performance robust laptop, powerful tablet, and portable design studio. For the first time, Surface Book 3 15” offers an option of NVIDIA Quadro RTX 3000 which has more graphics performance than the top of the line MacBook Pro 16”.

Getting the kind of power and performance needed to do complex modeling and graphics intensive work, with an Intel 10th generation CPU with up to 32GB RAM and 2TB professional-grade SSD.

 

SurfaceDock2

Surface Dock 2

Finally updated, the new Surface Dock 2 instantly transforms Surface into a desktop PC with all the next-gen ports you need, including USB-C®. Simply plug in the familiar Surface Connect cable to charge your device and access external monitors, a keyboard, mouse, and more. Surface Dock 2 was built to maximize efficiency at the office, in a flexible workspace, or at home.

Surface Dock 2 offers Enterprise grade features including frictionless firmware updates, Wake on LAN, network boot and centralised IT control over who can connect to docks and how.
Surface Headphones 2

Surface Headphones 2: The Smarter way to listen

New and in different colours, Surface headphones 2, allow you to listen and talk in comfort and style all day. Music and phone calls sound spectacular with enhanced Omnisonic sound now offering aptX™ codec support. . You can effortlessly rotate the on-ear dials to adjust the volume or noise cancellation and has 4 microphones per ear cup for exceptional voice clarity and also 20 hr battery.  Use touch to control your music, calls, and more. Now you can rotate the ear cups to 180 degrees for greater comfort when wearing around your neck. Now available in Matte Black.

 
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Microsoft to bring all tasks across Office365 into new “Tasks in Teams”

Tasks in Teams

Tasks in Teams – this will be the new name for the Planner app currently in Teams today, which will consolidate tasks across To Do, Teams Channels, Planner as well as Outlook Tasks. The goal is to bring all your tasks to ‘Tasks in Teams’ no matter where you create them.

Tasks In Teams

The new Teams Tasks app (which will replace the current planner app) will allow users to see their individual tasks as well as team tasks in a single app. This latest update will begin to rollout in May /  June this year.

Why the change?

According to the Microsoft 365 Roadmap, the “Tasks in Teams,” feature describes the coming Tasks app as ‘providing users with a consolidation of tasks across Microsoft To Do, Teams channels, Planner and Outlook Tasks.’

New Teams Tasks View

The Microsoft 365, Teams Public Roadmap ID 57213, describes the reason for the change is that “with the new Tasks experience in Teams, we are delivering several capabilities that will support new levels of team collaboration. Tasks targeting, publishing and reporting in Teams allows corporate and regional leadership to send task lists targeted to the relevant locations, such as specific retail stores, and track their progress through automatic real-time reports. Managers have tools to easily direct activities within their stores, and Firstline Workers have a simple prioritized list available via their personal or company-issued mobile device showing them exactly what to do next.”

Good idea?

What do you think. Is this a good move, confusing or a logical coming together of all your tasks in one place.?

Check out the Microsoft Tasks In Teams YouTube video

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There’s now 4.1 Billion Meeting minutes a day in Microsoft Teams

Microsoft said yesterday that they have now passed 75 million daily active paid users in Microsoft Teams. The news came as part of their Q3 2020 results announced yesterday (29 April).

Incredible usage numbers

Microsoft have seen over 200 million meeting participants a day in April, generating more than 4.1 billion meeting minutes. Just last month they hit a previous record of 2.7 billion in just one day… This has nearly doubled in a month…up over 70% since last months huge surge.

What’s more.. Of the 75 million (which of course are all business use today), Microsoft said that over two thirds of these are using the richer collaborate features of Teams, sharing content, doing live authoring, collaborating and interacted with files and other apps within Teams.

The difference between apps like Teams and Skype, Zoom, Google Meet, Webex and other video conferencing only services that Microsoft Teams is not just a video calling platform (while of course it does that extremely well as the stats above show). Teams is Microsoft’s “Hub for Teamwork” and is the central focus for Microsoft 365.

In the earning announcement yesterday, Microsoft said “Teams is about actually getting work done where meetings and video is one part. So that’s, for example, something that utility of it will only increase for our customers as some people come back to work.”

Speaking about healthcare specifically, there have seen “more than 34 million Teams meetings in April alone and as education establishment becomes online classrooms, more than 183,000 educational institutions now rely on Teams, and there are now over 20 organisations with more than 100,000 employees are also now using Teams.”

Now Focus on Security, Adoption and Change Management

I have seen many many many of our customers and other organisations rolling out Teams and incredible pace over the past 6 weeks to ensure people can stay connected. With this now the new norm,(for now anyway) the shift is now around focussing on the foundations to ensure Teams and more agile working becomes a new way of working. Security & Complaince and of course User Adoption.

User Adoption and Change Management is key as true collaborative working (not just scheduling video calls) requires time, a change in mind set and skills, practice and reinforcement to change a employees mindset into a truly collaborative workforce (Co editing and authoring for example rather than still sending files around in email).

Ensuring Security and Compliance across Office365 and Microsoft Teams is of course important. With more users accessing corporate data across mobile, their home decides and of course away from home, checking, enabling data and lifecycle management and data within Teams is important. Like Office365, Teams is Secure by design, and uses the following standards:  ISO 27001 ,  ISO 27018 ,  SSAE16 SOC 1 and SOC 2 ,  HIPAA , and  EU Model Clauses (EUMC) . Within the Microsoft compliance framework, Microsoft classifies Office 365 applications and services into four categories described more here.

What happens after Covid19?

Of course, once this Covid-19 pandemic is over (or some form on normality returns) it will be interesting to see how the use of these platforms continues of whether this huge advance in digital transformation and collaboration will tail off and people revert back to previous ways of working.. Habits die hard after all.

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“SMS sign in” for Microsoft Teams* now in public preview.

Another #MicrosoftTeams feature is rolling out (ok so it’s in public preview so pretty much rolled out).

This time is a feature aimed more at front line workers like retail for example who may oy have a mobile phone to access their busienss apps.

Introducing SMS based user sign-in

With SMS based user sign-in, users can simply sign-in with their phone number and receive a code via SMS, which will then log them in (the number needs to be registered against them in Azure Active Directory).

Teams SMS Signin (preview)

How’s it works?

Worth noting that this is just in preview and is still some key features missing (a key one being this doesn’t yet work with MFA… But it will).

As I mentioned in the introduction SMS-based authentication, lets users sign in without needing to provide, or even know, their username and password. After their account is created by an identity administrator, they can enter their phone number at the sign-in prompt, and provide an authentication code that’s sent to them via text message. This authentication method simplifies access to applications and services, especially for front line workers.

Whilst this will work for any Office 365, it’s primary aim is to help front line workers use and login to Team in mobile device as the illustration below shows

Each user enabled for SMS-sign in must have one of the following Azure AD or Microsoft 365 licenses:
– Azure AD Premium P1 or P2 or
– Microsoft 365 F1 or F3

Current limitations

Microsoft have clearly detailed a number of limitations which will apply during the public preview including.

  • SMS-based authentication isn’t currently compatible with Azure Multi-Factor Authentication.
  • With the exception of Teams, SMS-based authentication isn’t currently compatible with native Office applications.
  • SMS-based authentication isn’t recommended for B2B accounts.
  • Federated users won’t authenticate in the home tenant. They only authenticate in the cloud.

To learn more and for instructions in how to active and configure SMS sign in, see the Microsoft supporting information here.

Other Azure AD Passwordless options.

For additional ways to sign in to Azure AD without a password, such as the Microsoft Authenticator App or FIDO2 security keys, you can review the Passwordless authentication options for Azure AD.

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“Pop out” chat support starts rolling out in Microsoft Teams

Multi-Window Chat is a new Microsoft Teams feature which enables users to multitask more efficiently by popping out their chat conversations into separate Windows much like was possible in Skype for Business and Lync before.

Microsoft announced this was rolling out this month (April) as part of a wave of updates announced on their 3rd “birthday”.

Why we need it (and we so do)!

Pop out chat (video and others are coming soon too) has been one of the most requested features in Teams since when enaged in multiple chats, is can be a little cumbersome (especially now with us all working from home) to effectively to monitor and manage chats across multiple teams or groups since you can’t currently have these chats in separate Windows.

This new pop-out feature helps you overcome this challenge, allowing you to “pop out” chats your Teams’ chat in a separate window meaning you can keep important conversations and chats going while you are in a meeting or working elsewhere in Teams without loosing context.

How it works.

As with most things in #MicrosoftTeams there’s a couple of ways users can pop-out their conversations:

  1. The simplest – double click on the display picture (avatar) of the person whose chat you want to pop-out
  2. Click “Pop out chat” from the context menu for a chat that is listed in the chat list
  3. Click the ‘pop out’ button in the top-right corner of the chat header.
  4. For those that prefer the command prompt, use the slash command /pop
Pop out chat in Microsoft Teams

Available now..?

Almost.. At the time of writing, I’ve seen tweets that some of my customers and friends are seeing this already as of today (Friday 24th April) mine hasn’t updated yet…

Keep hitting the “check for updates”!

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Verizon jumps into video conferencing space by acquiring BlueJeans

As the COVID-19 pandemic is forcing most companies to shift their operations to collaboration and video conferencing tools like Slack, Zoom, Webex and Microsoft Teams, all of these services have seen a huge jump in useage and in their share prices!

Verizon isn’t a name you’d usually think of in this suave until, maybe, now with their acquisition of Bluejeans.

BlueJeans, provide a video interoperability gateway service as well as a simple but encrypted videoconferencing platform with around 15, 000 customers. By acquiring Bluejeans, Verizon will not only be able to compete in the video conferencing space, but can also leverage its global footprint to scale the service further and assist users in areas including field service work, distance learning and telemedicine.

Verizon’s CEO, Tami Erwin, said in a press release

“As the way we work continues to change, it is absolutely critical for businesses and public sector customers to have access to a comprehensive suite of offerings that are enterprise ready, secure, frictionless and that integrate with existing tools.”

Verizon’s CEO, Tami Erwin

Quentin Gallivan, CEO of Bluejeans has said that the agreement will allow the company to “accelerate product development to innovate secure and immersive collaboration experiences for our customers. In addition, we will be able to leverage the R&D of both companies to create compelling innovations to enhance our offering in use cases like telemedicine, distance learning and field service.”

Longer term?

Who know how this will develop and extend. Whether they verizon will keep this as a niche product set or if they will plan to look to compete and integrate / interoperate it with other products will remain to be seen..

What’s your thoughts?

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4 to 9 is not 49 but its’ a leap in the right direction for #MicrosoftTeams

There’s no doubt Microsoft haven’t been busy this past few months with some may say, it’s own rapid #MicrosoftTeams feature response took to #covid_19.

Whilst in preview for many at Microsoft for a while, Microsoft posted to twitter and the uservoice feedback site this afternoon (Monday 13th April) to announce that it will very shortly (we beleive this month) be increasing the number of participants viewed simultaneously on the meeting view from the current 4 to 9.

Teams 3×3 display (Image (C) Microsoft.)

“Zoom however, lets users see up to 49 participants on a single screen“

Microsoft have also said though publicly, that they are “continuing work to increase this limit even further.”

User voice update

Is this all just to compete with Zoom?

In parts I think… Yes

But… Microsoft have been working on this for a couple of years but was obviously never really seen as a huge priority (despite the number of user requests).

Bear in mind Teams isn’t Zoom, but we often compare aspects of a product with a different solution. Zoom is purely a video conferencing service (whereas Teams is far more than that… Chat, channels, co-authoring, secure collaboration and integrated into Microsoft 365).

Of late though with everyone working from home, due to #covid19, Zooms features have been priased both in both the enterprise (security noise aside) and personal space…

I think this is mainly because Zoom lets users see up to 49 participants on a single screen and whilst this is probably not practice to required for most Enterprises (but great maybe for schools and gym classes) the user community seems to think that the changes don’t go far enough to help with orgs with large team sizes….so the pressure on Microsoft to increase this further is by far from over!

Zoom can show up to 49 live video windows

Summary

Given the focus on enterprise and quality however it is likely Microsoft will put security and quality ahead of just features in this “turf war” and they have said they are continuing work to increase the limit even further “soon”.

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Cisco and Microsoft report huge surge in Webex and Teams as use of Video Surges due to Covid-19

Cisco and Microsoft are amungst the two enterprise leading platforms that have seen a huge surge in usage numbers as organisations around the world move to online meetings to working and distance learning during the COVID-19 pandemic.

Microsoft and Cisco measure and record their numbers differently so its sometimes hard to compare one with the other, but the overall set of numbers are staggering.

Cisco Webex

Cisco’s has said their Web conferencing platform Webex has unsurprisingly seen a huge surge in usage numbers as organisations around the world move to online meetings to working and distance learning during the COVID-19 pandemic.

Cisco recorded a peak of record 4 million meetings in one day on March 18 2020 up almost 100% on the number of global meetings that took place before the week before the outbreak hit.

Cisco have said that in the first 20 days of March alone, they hosted 7 billion minutes of meetings on Webex (an average of 350 million minutes a day) day with the duration of the meetings typically 22% longer than usual. company also saw a drastic increase in users signing up on its platform.

Cisco also recorded a record 324 million meeting attendees last month.

Microsoft Teams

Cisco’s news comes the same week as Microsoft also announced they had seen a new peak of a staggering 2.7billion minutes in one day, a 200% increase on the previous week and the total number of video calls in Teams grow by over 1,000 % in the month of March.

Image and data from Microsoft

Turn on Video to make online meetings more natural…

Cisco, like Zoom and Microsoft have recently made Webex free during Covid-19 with a view naturally to attract new users to the platform and to help grow usage within existing business who adjust use Webex across parts of their business. This is naturally driving usage of the platforms at huge pace as most of the world works from home!

While video can’t truly replace in-person meetings, it can actually be more productive, peoplr are using video more than normal as the social distancing seems to be a new way of life for a time to come.

In Microsoft’s Remote work trend report, they state that “Researchers like Dr. Fiona Kerr have found that eye contact and physical connection with another human increases dopamine and decreases the stress hormone cortisol. Her research shows that you can even physically calm someone down simply by looking them in the eye. So as the world works remotely, it is no surprise people are turning on video in Teams meetings two times more than before many of us began working from home full-time“…

Image from Microsoft.

Summary

So turn on that video everyone…personally I find it really helps me feel ready for my day. When I went to the office I’d (try) to make myself look presentable, so just because I’m working from home for the foreseeable future why should that change… The notion of getting ready for work and expecting face to face communication certainly gets me into work mode and seeing people (even over Teams or Webex) really does make me feel more connected and less distant from the people I am used to seeing on a daily basis.

Sources: Remote work trend report & Revoult Business Report.

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Teams hits 2.7 Billion Meeting Minutes in just OneDay

Microsoft, shared some updated highlights from their new Work Trend Index, a new research effort to understand how workers around the world interact with Microsoft’s productivity apps.. Key numbers below.

  • Teams hit a new daily record of 2.7 billion meeting minutes in one day, which represents an increase of 200% from 900 million in mid-March.
  • The number of weekly Microsoft Teams users on mobile grew more than 3x from early February to March 31.
  • Teams video usage in Teams meetings grow two times more than before
  • Total number of Teams video grew by over 1,000% in March.

Two new features have also started rolling out…

1. Custom background effects in video calls are now generally available and have started rolling out todaystarting today. This feature builds upon background Blur with preset and custom backgrounds, which leverages AI to blur the environment behind you

2. A raise hand feature to notify others in your Teams calls that you want to speak will also start rolling out this month,

Other features are also not far behind.. As Microsoft will be rolling out real-time noise suppression later this year along with pop out chat windows, and an end meeting feature to allow organisers to end a meeting for everyone in one click.

I’ve also seen word that participant reports are also coming that including join and leave times.

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Does good’old Skype still have a place along side the new craze of Zoom and House Party in the wake of COVID-19

If COVID-19 had happened at the beginning of last decade rather than this one, all we’d be seeing in the digital social video world would be people using Skype instead of seeing everyone from gym instructors, church choirs and even government’s COBRA having calling over Zoom – even with all the recent concerns over security and privacy which have seen a number of business and other governments banning it!

According to Microsoft, Skype (this is consumer skype, not Teams or Skype for Business) is seeing circa 40million daily active users (a huge dip in the numbers they saw even 5 years ago), however, most of the newer generation seem very much in the new Party Chat or Zoom world, leaving the Skype Marketing team having to re-promote itself in light of the sudden huge wave of competition by its new “casual” friendemies on the block.

Zoom certainly seems to be on the lips of most people as the go-to service for hosting everything from business meetings to virtual pub quizzes and even weddings, there has also been huge concerns and negative press about Zoom’s privacy and security handling of user data.

It seems that team over at Skype is finally (let’s face it no one has really talked much about Skype for a while) s looking to regain mindshare by positioning itself as the safer Zoom alternative – and why not? Skype is a mature solid product that has stood the test time.

Skype is adding some new features though

Recently, Skype has been beta testing a new feature borrowed from Skype for Busienss and Microsoft Teams called “Meet Now” that gives it the same hassle-free experience being touted by Zoom users.

Skype Meet Now Screen Shot

 

Meet Now appears as a new button in the new Skype Insider build (this is the beta release and not the general version mind). Clicking this will open a window where you can see a call link that you can share with others over what ever messaging platform your choose.

The nice thing here is that anyone can join and – even users without a Skype account will be able to join and participate in the group call, but “Meet Now” also creates a regular group chat where you can send messages to other participants.

Right now, Meet Now has only been rolled out to Insiders in Beta releases and have not really advertised or promoted their capability to provide an alternative solution to Zoom which, given the security and privacy concerns could, if promoted well, re-light the Skype fire. 

The biggest hurdle to Skype had always been the need to have a Microsoft account for use which for occasional guest users was a huge pain in the bottom!  Since they have now lowering the barrier to entry by removing this requirement with Meet Now, Skype is already a more secure platform than Zoom and is offering many new features for free.

Ok – so what is still great in Skype?

  • First there’s the new Meet Now feature
  • There’s now the ability to utilise picture-in-picture when navigating away from the core Skype app with a new split-view mode
  • You can record meetings and have those recordings stored for up to 30 days.
  • You can add live translation sub-titles 
  • Its very reliable, great quality video and very secure!

What does it lack to beat the younger competition

There’s still a lot Skype lacks if you were to compare to the competition. In my view this includes:-

  • Awareness and Coolness – Skype needs to be cool again – its reputation is a bit “fossil” like now being used by the older generation and not millennials!
  • More video windows – we know Zoom can do 2×2, 3×3, 4×4, 5×5 etc can Skype, well cant do anywhere near that!
  • Custom Backgrounds – another thing that many of the other competition do – it woudl be nice to see “fun” things coming into Skype – its not a business product after all so be great if Skype made this more fun and social
  • Quizes and Games – these would be nice a nice touch too – these are things apps like HouseParty are doing really well during our COVID-19 lock-downs
  • Same look and feel across all platforms – if i look at Skype and Skype Beta on iOS, Android and Windows, the look and  feel of the app does feel very different.
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New Poly Trio C60 announced

Poly (the name for the Plantronics acquisition of Polycom  last year) have just announced their new Trio C60 – the companies next generation ‘built for Teams’ conference phone that many poly fans have been waiting for.

I’m usually fortunate to get to test out a fair bit of kit from our strategic technology partners however as this is so new (with availability expected sometime in May this year), this write up is based on the info shared and announced by Poly.

For me a good test of what puts one collaboration device (in this case the new Poly Trio C60) ahead of another is about 4 things

  • How simple it is to use
  • The build quality and design
  • High Quality Audio (and Video)
  • Clever Connectivity Options

Introducing the Poly Trio C60

Firstly, I’ve not yet got my hands on a new Trio just yet, it certainly seems to ticks all the boxes and it’s (well pending)

certified for Teams (as well as others).



Simple and intuitive to use
Built on (and improving on) the great success of the previous generation of Trio and finally certified (well, will be) for Microsoft Teams (as well as Zoom and a variety of the other leading open SIP and UC&C services) it will be easy to use since it will follow the standards defined by Microsoft for Teams powered collaboration devices.  In addition the Trio C60 also includes:

  • Active proximity sensors to wake up the device  from about 3 meters away
  • Volume controls mounted on each side of the device for ease of access.

Build Quality and Design
OK so while I haven’t seen one in the flesh, the new Trio looks like the high quality premium device you’d expect from Poly.

Poly say this is designed to stand on its own as a high-quality Teams conference phone, or, it can be used to control other endpoints like the Poly Studio X Series collaboration bar or G7500 camera

It’s powered by a new Quad-core processor and runs Android 9 which Poly say will deliver  up to 4x better performance than its predecessors

High quality audio
The Trio C60 will have superb HD audio sound quality as Poly devices have always been known for this, and their patented Noiseblock filters out background noise.

Theres also optional wired expansion microphones allowing you to ‘daisy chain’ up to three devices for larger spaces



Clever Connectivity options
Poly have listed a host of connectivity options as you would expect including
  • Optional wired expansion microphones allowing you to ‘daisy chain’ up to three devices for larger spaces.
  • Will support (later this year) DECT wireless expansion mics
  • Is wireless enabled, supporting 2.4-5GHz WIFI with multiple-in multiple-out (MIMO)
  • Has Bluetooth 5.0 support
  • 1xUSB A and 1x USB C port

Summary

The attractive price point (circa £1,000), high quality and familiar design with easy to use features (and being fully Teams certified) will no doubt offer a high quality user experience for all participants.

The Teams device space is extremely competitive at the moment with new devices from Crestron, Yealink, Logitech and Poly.

I’ll update this (or add a new one) once I get my hands on one to test out and hopefully compare it to some of the other vendors such as the Yealink CP960.


You can see more at Polys’ website which I’ve included here. https://www.polycom.com/voice-conferencing-solutions/conference-phones/trio/trio-c60.html

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New Teams Meeting Experience rolling out to SurfaceHub

We heard a couple months back that big changes are coming to both SurfaceHub 1 and 2S as the SurfaceHub and Microsoft Teams product groups work to continuously improve the meeting and collaboration experiences on Surface Hub.

Starting last week, updates are rolling out to the Microsoft Teams app on Surface Hub which will brings fixes and quality improvements based on the customer feedback. The most important bits are still to come though with this update preparing the hub for new features that will start rolling out later next quarter.

The update will be delivered seemlessly via Windows Update (assuming its enabled) taking the Microsoft Teams app to version 0.2020.84.4301.

The update also sees the SurfaceHub receive a new driver update to complement the Microsoft Teams experience with an improved Microsoft Teams meeting join experience after the update is completed.

Like I said most of the visual updates which we expect to include things like proximity join, improved management, allowing SurfaceHub to join a Teams meeting as a secondary or companion decide etc are coming later this year.

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Ensuring the best online meeting experience when working from home during COVID-19

With COVID-19 now dominating our lives and forcing most of us to work from home with lock-downs now in place across most major metropolitan cities around the globe, we (through Cisilion where I work), have been helping our customers either get started with, or rapidly increase their use and adoption of Microsoft Teams to ensure they can stay connected, work collaborately, co-author documents and most importantly get face-time with the people they work with

The focus of this blog is around meetings since I’m sure like me online meetings is something you are doing lot of now we are confined to our homes..

So whether you are brand new to Teams or an experienced Teams Champion, this blog shares my own experiences and tips on how to have the best online meetings in Teams.

1. Use Teams to stay connected with anyone, not just those in your organisation

As the “Hub for Teamwork”, you can use Microsoft Teams to host online meetings with up to 250 people, just like you would a normal in-person meeting.  For external guests, just invite them in the same way you would normally in Outlook or Teams.  It doesn’t matter if your external attendees don’t have Teams either – they can simply click on the link (no need to download a plugin or install Teams) enter their name, and join the meeting from their web-browser or mobile phone.

Teams Guest Join Browser


Note: Teams also features Teams Live events which allow for broadcast style town-hall type presentations with Q&A, Sentiment analysis and on-demand play back for up to 10,000 (which has today been extended to 100,000 participants).

2. Built in dial-in conferencing keeps everyone connected

For users that cant get on-line or have poor internet for example, or those that just “prefer” to “dial” into a meeting, the Teams meeting invite (assuming the meeting organiser has a Audio conferencing License assigned) also includes audio-only dial-in instructions. Users can simply click on the dial-in number from their mobile phone and their phone should automatically launch the dial-pad, dial the number, and even enter the conference bridge ID. 

Teams Dial-in Conferencing

Of course, for the best experience I’d suggest everyone joins the full Teams experience – especially if you are planning to share content. 

 

3. Video,  Video, Video :  This makes a real difference when we can’t do physical face-to-face.

Since you can’t meet people in person anymore due to COVID-19 lock-downs or when just working from home / remotely anyway, meeting online with video makes a a huge difference and I strongly advise to make all calls video by default.  Encourage everyone in your Teams meeting to turn on their video. If your device supports it, I also suggest turning on background blur to keep the focus on you instead of what’s behind you (especially if your home office is a “make shift” space). 

4. Share Share Share – screen, apps or presentation.

When in a Teams call or meeting, you can share/present content in Teams. You are in control at all times as to what others can see. You can decide whether you wish to share

  • Your entire desktop (or screen)
  • A specific window/application
  • Upload a PowerPoint presentation directly into Teams – so attendees can review/mark-up and event advance slides
  • Start / Open a digital whiteboard for real-time collaboration like you would on a normal pen and ink board in a meeting room – more this next.
Sharing in Teams

If you or someone else is sharing their desktop or an application, any one else can “request” that the presenter gives control – you can also take it back at any time!

If you are sharing content that has audio/video within it, you can also choose to have the system audio shared/included.

5. Whiteboard the hell out of your meetings

I love a whiteboard me! When I’m in a face-to-face meeting, I cant help but draw and scribble on a whiteboard and usually find other meeting attendees love to draw and annotate on a board when planning a project or approach to something.

This is where Office 365 and Teams come to life – Microsoft Whiteboard, as well as being available on the web and via a App on Windows and iOS, is also integrated and available in every Teams meeting, enabling meeting attendees to join in with their pen and touch (our mouse and keyboard) and collaborate / contribute in real time with digital ink.

These Whiteboard sessions are saved as part of every meeting and available for future use and reference and can even be opened outside of the meeting directly in the Whiteboard app – which provides a host of additional features too.

6. Make the meeting on demand too – Record it live!

Teams can also (if enabled by your admins) record your meetings for you. Instead of relying on a summary email only or “I’ll update you later” conversation – you can simply record your Teams meeting.

The recording captures everything, video, screen share, presentations, whiteboard, everything and unlike Skype for Business (RIP), the meeting is stored in Office 365 Cloud with a link provided within the meeting chat / or Teams space.

What’s more, attendees of the meeting can also search the meeting (yes it transcribes the audio to text) and jump to the point in time of the meeting where a particular phrase or topic was talked about.

7. Live Captions helps with Accessibility

While today only available in English, every call and meeting in Teams support real-time live captioning allowing participants to read subtitles. 

This is a game changing feature for any attendees who may be hard of hearing,  or have different levels of language proficiency. More languages are rolling out shortly we are told.

8. Finally – Secure and Control your meetings

Making sure only the people you intend to join your meeting can join, participate and see content is key – after all you wouldn’t let a random person into your office and into your in-person meetings unless they were invited.

Teams provides meeting organisers with options to allow them to define the roles and permissions for attendees of their meetings. These can also be set and controlled in part by IT admins at a organisation level if needed.

Meeting organisers can choose to (or not to):

  • Enable the meeting lobby feature (its on by default), which lets the organiser define when and who is admitted into the meeting  – this can include automatically people from your organisation but not guests, allowing or not allowing PSTN dial-in users to automatically join etc.
  • Designating who can present, mute attendees, and start/stop recordings.

Privacy is a right within Teams and is always secure

Teams does not disclose things like IP addresses or computer names or any other information that could identify the machine or user to anyone not specifically invited and all recorded content is under the control and access by the organiser / presenters.

Finally – if your organisation uses technology like Data Loss Prevention (DLP) to protect sensitive or GDRP type data, then these polices also flow into Teams, meaning confidential or sensitive data not allowed to be shared outside your business still cant – even in Teams! – this is not covered in depth here by the way!

Stay safe, stay in doors and work smart!

Thats it from me – hope you find this useful. Look forward to hearing how you are getting on during COVID-19 lock down.

Thanks

Rob

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Microsoft says their Cloud Usage has jumped 775% due to COVID-19

Microsoft’s Azure Cloud and Office 365\Teams collaboration services have seen a significant, in fact colossal, spike in usage over the past week as companies globally continue to deal with an increase in remote workers due to the ongoing COVID-19 outbreak and lock downs that are being put in place to help control the infection rate and curb the impact on the world’s health services like our incredible NHS.

Microsoft said yesterday that in the last week it has seen a 775% increase in the use of its cloud services in regions where enforced social distancing and lock downs have been put in place such as here in the UK, most of Europe and many States in the US.

Microsoft Teams is seeing more than 900 million meeting and calling minutes per day.

Microsoft had  previously stated just last week that they was prioritising traffic for critical front line and public services such as NHS as well as also tuning and reprioritising services to cope with this unprecedented demand. This includes prior temporary limits on free offers (outside key workers and NHS for example) to prioritise capacity for existing customers and the downgrading of video in Teams for example to help manage traffic. Microsoft has said that these limits are typically being isolated to regions/locations that are seeing the most demand and that customers impacted can use alternative regions to get around some of the performance hits while they even out and scale out their services to handle the new demands.

Last week, Microsoft has some issues with adding new services to Azure in some regions, including the UK which caused them to “drop below the typical 99.99% success rates.”. This was caused by the huge surge in new Azure Virtual Desktop services being spun up as organisations looked to quickly enable remote desktop to facilitate homeworking after the UK mandated work from home as part of the UK Covid19 lock down measures.

COVID-19 sees huge demand and growth

Microsoft said last week that Teams has “seen a very significant spike” in usage and counted more than 44 million daily users. This week new numbers have revealed that last week they also saw more than 900 million meeting and calling minutes per day.

Windows Virtual Desktop has also seen a 300% increase in the last week with hundreds of thousands of new Desktops being added globally.

Other collaboration platforms like Cisco’s Webex and Zoom have seen similar surges in network traffic tied to the COVID-19 outbreak.

It’s not just Microsoft though…

Microsoft of course isn’t the only Web conferencing provider seeing such growth. Other collaboration platforms including Cisco Webex and Zoom have seen similar surges in network traffic tied to the COVID-19 outbreak.

Cisco has also reported large growth and demand and said Webex traffic from China had increased by more than 2,000% since the outbreak began and that more than 30% of its enterprise customers have reached out for help getting their employees set up to work from home.

Since the start of the outbreak, Microsoft, Zoom and Cisco have made their platforms available for free to most businesses affected by COVID-19 and are having to work relentlessly to expand the capacity of their services to ensure as few disruptions as possible…. All have had growing pains and as the lock downs continue globally, it probably won’t be the last time!

Continue reading “Microsoft says their Cloud Usage has jumped 775% due to COVID-19”
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Host of new features announced as Microsoft Teams Turns 3

I talked yesterday about about the tremedous growth of Teams (partly due to the impact covid-19 is having with increased working from home) but today as Teams Turns 3 a wealth of new features have been announced to the public which focus on two key themes.

  1. Building the very best online meeting experience; and
  2. Bringing technological solutions to traditionally underserved professionals, including firstline and healthcare workers

Here are all the new features coming soon to Microsoft Teams that have been announced today:

  1. Real-time noise suppression during calls, which should help you better understand what your others are saying especially when people are out and about or have poor signal
  2. Raising your hand… When you are in large meetings, a new raise hand feature will let others know you have something to say.
  3. Pop out chats: a features missed by many from Skype for Business, the ability to pop out chats into a separate window is also coming soon after being in private preview for a few months
  4. Offline use :Microsoft Teams is finally getting offline and low-bandwidth support, making the app still useful without an Internet connection
  5. First-line workers using RealWear head-mounted devices will soon be able to get information and communicate hands-free due to new Teams integration.
  6. New collaboration bar devices certified with Teams, such as the Yealink VC210 collaboration bar for meetings.
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