Getting started with Microsoft Loop [preview]

Microsoft Loop was originally announced back in late 2021 and a “next-generation co-creation app that connects teams and tasks across your tools and devices. It’s a new way of working – so you and your team can think, plan, and create together from anywhere!” | Microsoft.

Microsoft Loop “launch video”

Loop introduces a new collaborative way for people to come together and collaborate in new and simple way, breaking down the traditional barriers and issues of over emailing, co-authoring, and sharing. The flexible interface means employees can organise their workspace the way that works best for them.

Microsoft have been working for years to create a new kind of dynamic Office document, known as fluid. The core idea is to transform the tables, graphs, and lists that you typically find in Office documents into living, collaborative blocks of content that exist anywhere.

For me, what makes Microsoft Loop different is the sheer ways and places in which live collaboration can take place – from any Office App

One loop component shared in many places.

This means for example, that you can create and share loop components (a pool, list, paragraph etc), a loop page (consisting of multiple loop components), or a loop workspace (multiple loop pages) via any, or multiple methods such as in an email, a Teams chat or within say a Whiteboard. The loop component exists once, and all changes and updates are therefore update in real time no matter where they are.

Getting started with Loop

You can get started with Microsoft Loop by signing in with your work (or personal) account at https://loop.microsoft.com. You can also download the Loop mobile app for Android and iOS to access Loop on the go. I’d also strongly suggest pinning the Loop webpage as an app to make it easier to access like you would Word or Teams. You can do this from the tool bar in Edge.

Pinning Loop as an App

Microsoft say that the primary goal of loop is to help “break down silos between apps, people, teams, tools, and devices – enabling your people to be more efficient when creating or organising content” when compared to the current method of document sharing and co-authoring (though there are similarities to the latter).

Microsoft Loop has three main elements, which are made up of components, pages and workspaces.

Loop workspaces: shared spaces that allow you and your team to see and group everything important to your project. You can easily catch up on what everyone is working on and track progress toward shared goals. These contain loop pages.

Loop pages: flexible canvases in the Loop app where you can bring together people and all your components, links, tasks, and data. Loop pages can start small and grow to match the size of your ideas. You can share them across Microsoft 365 apps as a link or as an embedded Loop component. These contain loop components.

Loop components: are portable pieces of content that stay coordinated across all the places they are shared. They can be lists, tables, notes, and more. You can use them in your preferred app, like Microsoft Teams, Outlook, Word, Whiteboard, and the Loop app.

Loop | Image (C) Microsoft

So, you might be in a Teams chat and working on a quick table or list with a couple of a whole team of people. Rather than all send out multiple versions or create a formal document, you can quickly create a loop component in Teams and then if you need wider input, share that component in an email for others to review and edit – the table will be updated for everyone wherever it’s embedded or updated from.
Check out the example below.

Similar Products: Microsoft Loop is designed with collaboration and co-creation in mind. The main interface looks a lot like Notion, a workspace app that is used by Adobe, Figma, Amazon, and many other businesses. What makes Loop different is the seamless integration across the rest of the collaboration tools employees use in Microsoft 365. 

Benefits of using Loop

Microsoft Loop can help you work better with your team in many ways. Here are some of the benefits of using Loop to work:

Stay coordinated without switching apps: Loop lets you get more done from where you are working without needing to switch apps since Loop components synchronise across apps in real time meaning no copying and pasting information or switching between apps.

Get started quickly: Loop lets you kick off projects or discussions with intelligent suggestions and page templates along with quick access to add the other components you need to work together.

Work together wherever, whenever: Loop is all about collaborating on ideas asynchronously. Loop is simple to use, fluid and intuitive meaning people can come together regardless of time zone, location, and work preference.

Seamless integration across Microsoft 365 Apps: Loop lets you also assign tasks, have task lists, and therefore assign actions. As you’d expect these are fully integrated into the native project and task management features across Microsoft 365. This means teams can create progress trackers and custom labels and have these automatically synchronised up to Planner and To-Do.

Loop Use cases

Ok, so why might you want to use Loop? Afterall, people have been collaborating, brainstorming, working on stuff together for ever using the tools we already have. Since Loop is about breaking away from the constraints of the app and instead focusses on collaborate content, there are some notable examples of where organisations are using Loop to help with:

Brainstorming ideas: Loop is a great space to use components, such as lists, tables, or notes, to quickly create and share your ideas with your team. When available, Copilot will be able to be used to get AI-powered suggestions.

Creating a project plan: Loop pages can be used to make a dynamic project canvas. Since Loop page can leverage sync components such as Todo lists, planner boards and other components, you can create a flexible canvas for the project that is more creative. From here you can easily add components, such as tasks, calendars, roadmaps, and charts, and you can even link to other loop pages, files, or websites to pull all the project resources together in one place.

Preparing a Presentation or Executive Summary: Rather than sharing files and emailing back and forth, you can use Loop components, such as paragraphs, images, lists etc to draft and refine a presentation or document summary. You’ll also be able to use Copilot to improve your writing and generate content or create a starting point from another document. You can also insert Loop components directly into other office apps meaning they can contribute and review without needing access to the full document. This can also be useful for sensitive docs with limited audience.

Running a Meeting: This will soon be how meeting notes work in Teams – but, Loop components, such as agendas, notes, or polls, are a great way to plan and run meetings in real time. Since you can then share the agenda, actions, and other information into other apps like email and teams, these components (such as actions) can be updated easily from anywhere.

Loop Adoption tips

As with anything new that changes how we work, the key with evaluating the use cases of Loop are to start in a confined group.

Start small and simple: Loop is a new way of working together, so it might take some time to get used to it. Start with simple use cases, such as brainstorming ideas, creating checklists, or sharing notes. Use Loop components in your existing apps, like Teams or Outlook, to see how they can enhance your collaboration.

Show the value and benefits: Loop can help people work more efficiently and creatively. As you find use cases of your own, showcase these and spread the loop love. Show others how Loop can save time, reduce app and context switching, and keep everyone aligned. Share examples of how Loop makes the process easier than for example sending emails back and forth.

Be flexible and open-minded: Loop is a flexible and dynamic platform that can adapt to the diverse needs and preferences of different people, use cases and needs. Be open to trying new ways of working together and experimenting with different components and pages. Loop is designed to empower you and your team to co-create like never before.

Get feedback and support: Loop is new and in preview, so it’s not yet a finished product. Ensure you discuss issues and feedback using the feedback section in the Loop app. There are also loads of useful help articles and user groups on linked in and in the Microsoft Tech Community.

TIP: Modern Work Mentor does some great videos and tips on Microsoft 365 apps including Loop - make sure to follow him on his YouTube channel

Current Limitations

Yeah – it’s still in early preview so several things are not where they will be. For me one, the things I hope come soon are the ability to use Loop with guests/external users as today they are “internal only”. It would also be nice to be able to use Loop within Teams Channels (when used in a chat, the Loop is stored in the users OneDrive which is pain). I know both are high on the agenda for Microsoft.

What about Copilot?

Copilot will also be coming to Loop at some point (they do like to tease it) and is currently in private preview with a subset of organisations. Microsoft say that users will be able to use AI-powered suggestions to create a “brainstorm or blueprint”, with Microsoft adapting its Copilot to support a multi-user mode where people can work together with Copilot and ask it questions and manipulate the responses.

Microsoft takes on Canva with Designer (in Edge)

Microsoft Designer Logo

Microsoft Designer was first announced back in August of 2022 and has been available in a limited preview to since January this year to gain early feedback from users.

This week however, Microsoft announced that (whilst still in preview), the AI driven social media content creation platform would be available for anyone to try. Microsoft also announced plans to include the tools into their Edge browser in much the same way they have provided the ability to use the new Bing AI search.

Screen showing sign-up for Designer social media creation tool

Introducing Microsoft Designer

Microsoft Designer is a “Canva-like” designer tool aims to provide a simple, sleek and AI infused tool to help business and consumers quickly produce high quality online content such as social media posts, greeting cards, banners, branding, alerts, promotions etc.

Powered by DALL·E and built as a progressive web app, Microsoft Designer is the latest AI powered tool now in ‘preview-mode, which joins Bing Chat and Bing Image Creator along with many other tools which can be accessed on their own or from within the sidebar of their Chromium powered Edge browser.

Available from https://designer.microsoft.com or from the Edge side bar, users can use Designer to manage and create animations, impressive visuals, text, and design templates specifically for sharing on social media sites like Twitter, Facebook, TickTok and Instagram, or of course on enterprise social tools within an organisation like Viva Engage [aka Yammer].

Example of a Microsoft Designer Page for my upcoming fireside chat!
Example Designer design (c) Rob Quickenden

Here’s some of the great things you can do today in Designer.

  • Easily create designs with >20 different social media layout sizes across Instagram, Facebook, and LinkedIn.
  • Automatic (manual override) of elements such as text, video and images to best accommodate your chosen layout, reducing time needed to manually format you posts.
  • Wide range of animation features including auto text transitions and animated backgrounds.
  • Save or share directly with social media your finished creations.

Being in preview there is still more to come and the app will continue to evolved based on user feedback and their development lifecycle. Here’s more AI powered tools that Mcirosoft are working on which will be coming “soon”.

  • New Fill tool that allows users to select an area of a design and quickly place an object in that location
  • Simple erase function which will allow the user to brush over a person/object in the design and have Designer remove the object, generate and replace it with another image
  • Expand Background tool, which will be able to quickly fill any gaps within the foreground of your design, and
  • Replace Background which will be able to switch the background to a new one preserving the rest of your design.

Why integrate into Edge?

Microsoft say that by integrating Designer into Edge, they are bringing these capabilities straight into where people work. Since it will be accessible directly via the edge sidebar, users can access it by simply clicking on the Designer icon. Microsoft say this makes the tools accessible and “in the flow of creativity“, meaning users can quickly create unique designs instantly by simply describing the graphic you want without needing to leave the page they are, switch windows, load apps, or download custom extensions to the browser.

Coming soon - designer integrated into Microsoft Edge.
Coming soon: Designer integration directly into Edge sidebar. Image (c) Microsoft.

The aim is to improve the workflow and “keep you in the moment” – since whilst creating a social media post, Designer in Edge will provide AI-powered design suggestions to include in the post, which can then be customised and published without needing to leave the browser of switch apps.

As with any preview, Microsoft encourage users to feedback on their experience of using designer – both as a dedicated service and as a Edge browser integrated experience.

Competing with the Design giants

Designer is still in preview and there is lots Microsoft need to do to get it to the level of comparison with other apps like Canva and Adobe, both of whom have recently released their own AI-powered features. Microsoft have done a great job so far and by opening the preview up to the masses and with their recent investment in OpenAI, I expect a plethora of enhancements and new features to keep coming.

Spatial Audio brings next generation audio to Teams

Decorate logo

Now in public preview, you can now make your Microsoft Teams calls now sound much more pleasing to the ear as Microsoft gives Teams a huge audio quality upgrade in the form of spatial audio support.

What is spatial audio?

Spatial audio works by virtually positioning sounds in the space around you which makes communication sound and feel more natural, inclusive and focused. It makes a significant difference and once you’ve experienced it, you won’t want to turn it off.

Spatial audio can make audio within the Teams meeting more natural, inclusive and focused for all. Spatial Audio is already used by lots of video and media platforms to improve the audio quality in films and music etc. For Teams, it now makes sound though stereo devices sound much more immersive and realistic, significantly improves the quality of virtual meetings.

This means that during a meeting, you can hear exactly where each participant is located, as if they were physically present in the same room. The result is an immersive and realistic sound experience that enhances collaboration and communication.

Another benefit of Spatial Audio is that it reduces background noise and echoes. This creates a clearer and cleaner sound, improving the overall sound quality of the meeting. This is especially useful for people working in noisy environments or with less than optimal acoustics

“This new audio experience spatializes the voices of attendees across the visual meeting stage in the Gallery view. This helps make conversations more natural, increasing the sense of audio presence, and making the conversation easier to follow when multiple people are speaking together”.

Microsoft.

Spatial Audio | Pre requisites

Devices: To use spatial audio within Teams, you need to be using USB-wired stereo headphones, your laptop stereo speakers or external / monitor stereo speakers. Bluetooth audio is not currently supported for spatial audio – but it soon will.

People: To experience this effect, the meeting must have more than two participants in gallery view.

Bandwidth: To preserve audio quality, Teams will turn off spatial audio if your network’s bandwidth or computer memory is too low.

Teams Client: You need to be using the Teams Public Preview (it will be generally released in mid June).

How to turn on Spatial Audio

With spatial audio enables, when people speak, you’ll hear their voices coming from their relative positions on the meeting screen as per the gallery view. Here is how to enable it..

Before the meeting
1. Go to your Teams calendar and select the meeting you’d like to join.
2. Before you join, select Device settings.
3. Under Speaker section, make sure you select your compatible device.
4. Toggle the setting to enable Spatial audio.

During a meeting
You can also activate Spatial in the meeting by
1. More “…” > Settings > Device Settings:

Notes and other info

  • Spatial audio will be enabled in Gallery view
  • For the best exleriwnxe, you need three or more attendees in the meeting.
  • 1:1 calls and large meetings are not yet supported (but will be).
  • Wireless audio devices are not yet supported (but will be).
  • Feature is in public preview now and expected to available to all mid-June ate May to mid-June 2023.
  • This is Microsoft 365 Roadmap ID 107783.

What else is on the Microsoft 365 roadmap?

New features are added or annouced weekly with new ones coming for the collective MVP community and user feedback. The Microsoft 365 Roadmap can be accessed here. https://microsoft.com/en-gb/microsoft-365

What are Edge Workspaces?

Originally announced at Ignite in October 2022, Edge Workspaces provides a new way for people to separate browsing tasks into dedicated windows so you can stay focused and better organised across research and search related tasks.

As example, you might (like me) be planning a family holiday – with each family member doing their own googling (sorry binging) and research around where to go, where to stay, how to get there and where to eat. Now – rather than everyone sharing links on messaging apps, Edge Workspaces aims to provide a streamlined and more synced way to research together – through the creation of “shared workspace in Edge” dedicated to what ever you need to do together. These spaces (you can have multiple) can have their own name and colour, set of tabs and individual favourites. What’s great is that these can be co-authored and updated by everyone, making it much easier to keep in sync and stay focussed by keeping this in its own workspace.

Note: you you don’t have to share them…. Just good for organising….

Create your first workspace…

The first thing you do when you start using it is to create a new workspace [you need to be enabled for the preview first – see below to enable it).

First, if enabled (you need to be running Edge Dev), you will see the workspaces icon on the top left of the Edge browser. Edge will then walk you through getting started – it’s fairly straight forward as you can see below.

Getting started with Edge Workspaces (preview)

I will create a new one.. (yes we need to book a family holiday)

Choose a name and theme colour.

Workspaces then appear at the top of the page (in the colour you chose at set-up)

Research as normal

From here, you can do a bunch of things!!! For example you can add edit the workspace, and most importantly, invite people to your space to start collaborating with you… To do this, simply click the “invite to workspace”.

Let’s share our workspace…

To start sharing, select the “invite to workspace“. Edge creates a unique sharing link and from here you can simply copy and paste the link and send it via email or other preferred method. When they click on the sharing link (assuming they are running Edge Dev too), they will be able to start collaborating.

Staying on the same (web) page

Once the other people you invite accept the invite (see below), they can start adding to your shared workspace with you with the changes happening in real time.

Security First: Each member will only see content that they have access to. You must be signed in with a personal account to use Edge Workspaces, and Microsoft will not share browser or confidential account data like logins, cookies, and passwords with anyone else who has access.

I also wish there was a OneNote or Digital scratch pad in the workspace, to allow members to add notes and comments. – have filed this as feedback.

Does it work on mobile…? Not yet. I’m running Edge Dev on my Samsung phone and currently cant see my shared workspaces… hopefully this will come soon (feedback filed).

Getting access to the public preview

If you’re ready to get on the same (web) page and try out Edge Workspaces, you can access the preview here. The pre requisites are quick short but Microsoft are limiting how many people get access in the first wave!

  • You need to be running Microsoft Edge version 111.0.1661.51 (or higher) and also need to be signed in with your Microsoft account.
  • As a previewer, you get five (5) invites to send to friends and family to allow them to also join the preview.
  • Workspaces are only available on PC and Mac to start with (hence wont be accessible on mobile yet).

Surface Pro 9 5G – how the latest Surface aids hybrid work

Surface Pro device being used in space (AI Generated image)

After using as Surface Pro 9 5G for 6 weeks as my daily device, this blog is my hands-on review of, IMO, an “almost” perfect device for working from “almost” anywhere!

Surface Pro 9 5G is a super thin, every bit premium, two-in-one device that continues to improve over the previous iterations. It has superb battery life and fast, always-on data with support for 5G sim and e-sim.

The Surface Pro 9 5G (SQ3)

The Surface Pro 9 range is beautifully designed, and is the first model of Surface device to come with the option of super-fast 5G support built in. Note that the Surface Pro 9 comes in two variants. The Intel version (without 5G) and the SQ3 [ARM-64] version which features built in 5G chipset along with a new NPU chip which adds additional uniqueness to the device (more on that later).

Surface Pro 9 with 5G
What I loved about itWhat liked less!
✔️ Great battery life and fast 5G connectivity❌ Windows on ARM still needs stability improvements
✔️ Premium build quality❌ Feature differences between Intel and SQ3 (ARM) models is confusing
✔️ Best-in-class kickstand, keyboard and pen / inking experience ❌ Not all colour options available across the range
✔️ NPU – provides advanced AI powered camera and voice call features❌Still need to buy keyboard separately,
✔️ Full HD webcam
✔️ Supports USB-C charging
Surface Pro 9 5G likes and dislikes

Overall look, feel and use

The Surface Pro 9 5G is every bit gorgeous in design and feel as previous Surface devices and looks almost identical to its sister the Surface Pro 9 (Intel version). Both are premium in every way, and feature the impressively thin, aluminium case, 13-inch 120Hz PixelSense display, and perfectly designed (optional) type-covers keyboard which now also houses the (also optional) Surface Slim Pen 2. Both models feature the built-in kickstand, which lets you prop up the screen on a table and adjust is smoothly to any viewing or working angle.

The Surface Pro 9 5G claims to have a 21-hour battery life, positioning it as the ideal choice for remote users who need a slim, sleek device without the need to carry a power supply and use clunky, unsecure coffee shop internet hotpots. This device is simply perfect for that [almost].

In my experience, the battery life was simply the best of any Surface I have ever used. Even in video calls all day and with multiple apps running, a mix of wireless and cellular (5G) usage I still have close to a third battery remaining after a 10-hour day here, there, and everywhere.

On the Surface 🤣 – outside of the internal upgrades and battery, the Surface Pro 9 is almost identical to the Surface Pro 8 and hardly distinguishable from even the older Surface Pro 7. The Surface Pro range works though – so I see no reason to make drastic changes.

Connectivity without boundaries

The Surface Pro 9’s built-in 5G connectivity support both eSIM and physical nano sim card.

Inserting a SIM into Surface Pro 9 5G

I used a physical sim (which can be easily fitted into the Surface Pro 9’s expansion area under the kickstand). My 02 SIM was recognised within about fifteen seconds and being 5G enabled was giving speeds of close to 80Mbps down and 12 Mbps which was rather good. As you can see from the image above, it is also easily to swap out the SSD with a Microsoft supported SSD should you need to in the future.

The ability to have 5G available whenever I needed it is certainly something I could get used too as I didn’t have to worry about trying to join an access point in a café or customer office or tether my mobile phone (not that that is hard to do, but the process is just more seamless and slicker).

Surface Pro 9 5G – AI through its’ Neural Processing Unit

One of the new features in Windows 11 that is bought to life with the Surface Pro 9 5G is new AI enhanced video and audio enhancements known as Windows Studio Effects. Surface Pro 9 5G’s front-facing camera it’s enhanced and assisted by the NPU, that powers feature such as automatic framing, hardware-based background blurring and sustained eye contact during video calls all of which work much better than the native teams (software) experience – the automatic framing super smooth. These features work across any video app too as it happens at hardware as you can see in the example below.

AI powered auto-framing on Surface Pro 9 (5G)

Note: These new AI features are only available with the Surface Pro 9 5G (which runs ARM) – which means the Intel version of Surface Pro 9 cannot take advantage of these features. While Intel’s 12th-gen CPUs are powerful, they don’t have an NPU built-in.

If you do have the 5G Pro 9 (or another OEM device with an NPU) you can access the setting from the Setting App in Windows 11.

Windows Studio Effects in Windows 11 on devices with NPUs

Pricing

Surface Pro 9 with 5G starts at £1,089 (ex VAT) which gets you the entry level device with 8GB of RAM and a 128GB SSD – though another £50 gets you the 16GB / 256GB version. Remember – you also need to add the type of cover keyboard and Surface Slim Pen.

Surface Pro 9 5G generally works out around £100 more than the Pro9 Intel based devices, but bear in mind the Pro 9 5G has, well, built in 5G connectivity. I would say, however, with the current “in-perfections” with Windows 11 on ARM (which is mainly due to lack of apps natively compiled for ARM-64) and that the performance of the Intel chipsets is better than that of the ARM based device, I had hoped that the Pro 9 5G would be cheaper than the intel version.

Changes in port and button layout.

Microsoft has moved the buttons and ports around a little from the previous generations of Surface Pro. For example, there is no 3.5mm headphone jack (which may annoy some). The two USB-C have also moved from the same side as the Surface Connector port to the opposite side, which gives them more space (this is the same as the Surface Pro X). They have also moved the power/sleep and volume rocker from sides of the device to the top of the Surface Pro 9 5G in line with other Surface devices including the Surface Book and Laptop.

“Optional” Keyboard and Pen

For me, the “optional” Typecover keyboard and Slim Pen are a necessity to get the best from a Surface Pro device such as the Surface Pro 9 5G.

The keyboard is full-sized, with comfortable spacing between the keys and 1.5mm of travel on a per-key basis for a satisfying typing experience. The Alcantara cover on the keyboard provides a nice level of comfort when typing, the 4-inch-wide touchpad is nicely positioned and in each reach.

The new type-cover, which was first available on the original Surface Pro X, features built-in storage for the Slim Pen which is a positive change to having a pen magnetically stuck to the side of the device like the previous generation of Surface Pro devices (Pro 3 to Pro 7 range). What’s more the Surface Slim pen automatically charges (no more AAAA batteries) when docked on the keyboard.

Surface Type cover with Slim Pen

To reveal the pen, we just pull the keyboard away from the screen and pluck out the Pen. It’s always fully charged and ready to use with a pen-friendly display.

Overall, this is a more elegant and secure way to manage the pen.

Audio, Sound and Cameras

Surface Pro 9 features dual far-field microphones, which means no one will have any trouble hearing you, while the SQ3’s neural engine brings special background noise-canceling capabilities.

Speaker-wise, you get a pair of 2W Dolby Atmos-supporting stereo speakers that provide a clear and crisp sound with no distortion even at high-volume. The speakers are good for everything from video call meeting audio, to watching films in HD on the crisp 120Hz screen.

At the back of the device is a ten-mega pixel camera which is capable of capturing superior quality images and can also record in 4K.

As with all Surface Devices (except the Laptop Go), you also get Windows Hello Camera, which can be used with Windows Hello and Windows Hello for Business for biometric (MFA) authentication – meaning in short, you can unlock and logon to your device with your face which is highly secure and much better than using passwords.

Display, Touch and Ink

The screen (which follows the usual 2:3 display ration) is vivid and offers dynamic 120Hz refresh and a high resolution of 2880 x 1920 (267 ppi).

Brightness is good for most light conditions with a max brightness of 450 nits and a contrast ratio of 1200:1. This is good but not super bright and other devixes such as iPad Pro do have better. That said, it was fine for my use and I never had any brightness issues which I just left on Windows auto-brightness.

Surface of course, also benefits of being both a touch- and incredible ink/pen screen.

Inking on Surface Pro 9 felt super natural – and when taking notes in OneNote really felt like ink was flowing out of the nib of the Slim Pen 2 and onto the digitial notebook. The latest Surface Slim Pen 2 is the most precise yet and also includes haptic feedback to make it feel as if you’re scratching a pencil across real paper. The Pen is lightweight, comfortable to hold, and never slips from your grip when holding it or writing.

What I love about the Surface Pen experience is that they use both ends of the pen – you get the inking nib and then a digital eraser on the other end, which is both a button and a digital eraser. There’s also a button along the pen body that you can use to activate various features in a number of apps which can be configured by the user – In OneNote, for instance, it can be used to quickly access the eye-dropper colour picker.

Battery and Power Consumption

If battery life and versatility is top of list for your next Windows 11 device, Surface Pro 9 5G does an awesome job.

Microsoft claim “up to 19 hours”, but in my experience I got well over a full day of use. By that I mean I managed a full day of use (starting at home, in the office, client meeting, coffee shop) and then still had 29% battery in the morning which was enough for email on the train and my first meeting before I had to connect it to my portable USB Charger.

Beware of the buts…..

Microsoft’s vision on a creating an ultra-thin, ARM-powered Surface are great, but the vision is not yet a full reality. Don’t get me wrong – this is nothing like the original attempt (if you remember or bought a Surface RT back in 2012). The Pro 9 5 is a great device and runs Windows 11 brilliantly, but there are some practical issues. If you’re at all interested in a new Surface, buy the Intel model and get a hotspot on the side.

I love the Surface Pro 5G, but there are a few things that stop me giving this a 10/10. Some of these are niggles, some of them should attract a cheaper price and some might put you off. Then again – these are my opinions and I welcome yours.

The names can be confusing

Microsoft now has a single product line running on two very different chip designs – one built on Intel’s x86 hardware and another built on Microsoft’s custom SQ3 ARM system-on-a-chip (which is based on Qualcomm’s Snapdragon 8cx Gen 3). This can be confusing for buyers.

Performance and app compatibility needs to be understood

Of course, the Intel-powered Surface Pro 9 can run all the modern and legacy Windows apps you need.

The ARM/SQ3 model, however, can run a fewer set of apps natively (those that are ARM native apps) – whereas all other x86 apps need to run in an x86 emulated mode which naturally leads to slower performance. Windows 11 does fully supports x64 emulation, so the Pro 9 with 5G can pretty much run any x86 apps, but that doesn’t cover many games.

Microsoft claim that performance between the Intel and ARM / SQ3 models should be comparable which they are with native ARM apps, but there is occasional lag with older apps (especially those that are 32bit x86 apps. Microsoft Edge is super quick as a browser (doesn’t use Chrome) being built for Windows 11 and becuase it’s a native ARM app. For SQ3 to really shine it needs more developer support for ARM with native apps..

Do not use the ARM version if you are a gamer.

Buy the Intel version if you want to run/play most games. Since most games aren’t optimised for ARM, they simply will not run well. Advice is…if you are a gamer, you need to stick to the Intel versions or you’ll be disappointed in the performance lag.


Collaborative meeting notes now available in Teams

Microsoft are making pre, during and post meetings more effective with a new capability which aligns and integrates across both Microsoft Teams and the wider Microsoft 365 apps such as Loop, Planner, To Do, Office apps and OneDrive for Business. They will also be supported in wider apps such as Microsoft Dynamics 365.

The aim is to make pre, during and post meeting experience better, more seamless and more integrated across the rest of Microsoft 365, and will be enabled by default when it rolls out (as of June 5th, it is rolling out now). This is part of number of improvements Microsoft are making to the Microsoft Teams meeting experience and also shows the further extensibility of Microsoft Loop.

Collaborative meeting notes in Teams

Using Collaborative Meeting Notes

1. Adding Collaborative notes to a meeting.

When an organiser creates a new meeting from within Microsoft Teams, they will see a new agenda section at the bottom of the meeting form.

This new Collaborative experience uses a Loop component, meaning that rather than being static – they are live and can be updated on the fly before, during and after the meeting. Since these are loop components, they can also be copied / referenced easily outside of the meeting, into chats, emails and other docs.

This makes pre and post meeting follow-up more seamless and inclusive.

2. Using collaborative notes during a meeting

When joining a meeting, a new Notes Button will be visible during meetings that will allow users to leverage the new capability.

Any existing meeting notes will be shown on the right pane of the meeting window and there will also be the ability to pop the window out to make more room or move to your second screen/monitor. This is essential just a loop component.

All meeting participants can read and collaborate with the agenda in real time. They can update the agenda, take manual meeting notes and add tasks or actions. When participants are assigned a task in the meeting, they will also receive an email notification as well as have the tasks synced with Planner and their To Do apps.

Meeting organisers will also see have the ability to add Collaborative notes before meetings, enabling then to recreate an agendas as well keep all meeting materials available in a central place for all to access.

One the meeting has finished, the collaborative notes will remain accessible for all participants on the Teams calendar meeting details page. They can also be shared into other apps like chat or email.

Read more.

This update is associated with Microsoft 365 Roadmap ID 101509

Cisco Board Pro….. now runs Microsoft Teams

At Enterprise Connect this week, Microsoft and Cisco took to stage again (this is now a serious relationship) and annouced that the Cisco Board Pro is now certified to run Microsoft Teams Rooms natively on the device as well contining of course, the ability to still fully support Webex.

Cisco Board Pro offers advanced AI-powered collaboration features that can now be used in Microsoft Teams meetings for the first time. Organisations can join feature-rich, back-to-back Teams and Webex meetings on the same device from the Teams Rooms home screen – with no reboot or reconfiguration required.

The initial partnership was announced back at Microsoft Ignite in October 2022, where a new look harnessing was unveiled in which Cisco are extending the interoperability of their latest hardware and software portfolio with support and full interoperability with Microsoft Teams, empowering their customers with seamless, connected experiences that can be customised to best suit their needs support native Cisco Webex experience, native Teams experience or both worth seemless meeeting switching without reconfiguration or admin intervention.

With this official certification, both the 55-inch and 75-inch models can be configured at set up to run Teams Rooms as the default experience, allowing their customers to experience Teams’ digital workplace with Cisco’s purpose-built video conferencing hardware.

Cisco Board Pro

The Cisco Board Pro joins a list of other devices and peripherals Certified for Teams including the Cisco Desk Camera 4K, the Cisco Headset 320, and the Cisco Headset 720 which I covered in more detail here.

This comes the same week that Microsoft quiet announced the next generation of their Surface Hub devices.


Pricing and availability

  • 55-inch Cisco Board Pro RRP: $13,995
  • 75-inch Cisco Board Pro RRP: $22,995
  • Cisco also offer a good discount to customers who invest in a Cisco Webex Enterprise Agreement.

For the current list of Cisco devices certified for Teams see here.

https://wwww.webex.com/solutions/microsoft-teams-rooms-cisco-devices.html

Surface Hub 2S – the next generation.

Microsoft has announced they will be launching the next generation of the Surface Hub 2S. Shipping later this year, it will come loaded with a new version of Windows known as “Teams Rooms on Windows” and will follow the current Surface Hub 2S design profile and feature both 50″ and 85″ versions.

The new version of Windows that will ship with the new Surface Hub 2S is called Teams Rooms on Windows, and is a major upgrade over the existing “Windows Teams” OS that Surface Hub 2S uses.

Teams Rooms on Windows will ship on the next generation Surface Hub 2S

Microsoft.

In the blog, Microsoft says that the existing Surface Hub 2S will continue to be supported through to until October 2025, which is when support for the version of Windows that runs on Hub 2S is due to end.

Teams Room on Windows

Teams Rooms on Windows will feature a brand new user design interface, which will be similar to that of Teams Rooms for Windows and Android MTR devices, along with unified management and new collaborative features such as support for FrontRow and the upcoming Copilot for Teams. This will finally bring consistent user experience and management for all Teams Room devices.

“Front Row” | Hub 2S | Teams Room on Windows

This new version of Windows will only be available for the new generation Surface Hub 2S devices but they do mention that Surface Hub 2S users will have a “path” to migrate to this experience at a future date, which I expect will be via the cartridge hardware upgrade – a key sustainability and upgrade selling point of Surface Hub 2S.

More information

Microsoft say in their blog that more information will be released later this year…

New Microsoft Teams client is faster, more efficient and smarter

New Teams Client

Microsoft has starting to roll out the new ( faster and sleeker) preview version of the Teams app for Windows to users enrolled in the Public Preview ring as an option for testing. Microsoft say this will be rolling out in phases and will be available to all customers by June this year. There will also be updates versions to Teams for Mac and for the web later this year.

Toggle for "Try the new Teams"
Toggle for the New Teams Client Preview

It is said to consume 50% less memory and 70% less disk space while being up to twice as fast as the current version.

The new client (which has been in testing for many months) should bring the following improvements:

  • Install apps up to three times faster
  • Launch app up to twice as fast
  • Meeting Join speed up to twice as fast
  • Switch chats/channels up to 1.7x faster
  • Consumes ~50% less memory
  • Consumes up ~70% less disk space

“The new app is built on a foundation of speed, performance, flexibility, and intelligence—delivering up to two times faster performance while using 50 percent less memory so you can save time and collaborate more efficiently. We have also streamlined the user experience so that it is simpler to use and easier to find everything in one place….These enhancements also provide the foundation for game-changing new AI-powered experiences, such as Copilot for Microsoft Teams, announced earlier this month.”

Jeff Teper | President of Collaborative Apps and Platforms | Microsoft
Team Client Performance updates (old vs new)

UI Changes

As well as the performance issues which will be welcomes, this new version includes a number of other enhancements meant to simplify Teams which builds on the more than 400 feature updates that Microsoft delivered to Teams last year. Examples include:

Chat: Microsoft are also experimenting with tweaks to the UI around chat functions whereby Teams will hide several options behind a plus sign that users can click on to expand – a concept that is already common place in other messaging and collaboration apps like Slack.

Video Calls: During Teams video calls, Teams will show every participant on screen in a box of the same size, rather than giving more space to those who have their camera on.

Copilot Ready: ​The new Microsoft Teams also includes the foundations needed to support the newly announced Copilot, Microsoft’s AI-powered assistant which is set to bring new intelligent features like meeting recap into Teams. Depending on what “update ring” you/your users are on will impact if and how you get access to the new preview version

How to get access to the “new preview”

Access to the new preview is controlled in part by the admin settings set by your organisations’ IT. If you are eligible to try to the new preview, you will see a new the “switch to preview” at the top left of the Teams Desktop app. The admin guide for enabling this is here:

Public Preview Ring: Any one enrolled (or opted into the public preview program, will have immediate access to the “Try the new Teams” toggle once your app updates to the latest version [ 1.6.00.6754]

Targeted Release Ring: Users will have access to try out the preview of new Teams from mid-April 2023.

Production Ring: For users on the production ring, IT will have the option to allow users to opt-in by using the Teams update management policy to select which users in the organisation can see the toggle and get access to new Teams. Microsoft expect the new Teams client to be generally available from around June 2023.

To get the preview, make sure your Teams client is updated to the latest version [1.6.00.6754 or later].

If you have access to try out the new preview, you will see the Try the new Teams toggle at the top left corner of the Teams app and then click “Get it now” – be sure to read the full list if changes and current known issues (it’s a preview remember).

Toggle for "Try the new Teams"
Toggle for the New Teams Client Preview

What doesn’t work (yet)?

Remember this is an early public preview. As such Microsoft say that you may encounter some gaps as this preview release only includes the core features available in classic Teams. Things like the ability to search and add additional Microsoft and 3rd party apps, Line of Business (LOB) apps, advanced calling features such as call queues, and advanced meeting capabilities, including breakout rooms, will be coming in later preview release builds.

Microsoft are keen for feedback on the new experience and ask that feedback is provided via the app or here: Teams Feedback.

Microsoft have said they are working on extending the preview of the new Teams to a broader set of customers, including Education, Government Clouds, and platforms such as Mac, VDI, and Web later this year. In the mean time you can check out the Teams roadmap and Teams Blog to stay up to date with the most recent product developments

What is Microsoft 365 Copilot?

Microsoft has just announced Microsoft 365 Copilot, which will combine the power of large language models (LLMs) along with user data and signals from the Microsoft Graph – calendar, emails, Teams chats, documents, meetings etc.

In the sizzle style launch, Microsoft showed how Microsoft 365 Copilot will transform the power of Microsoft 365 apps and be able to turn an individual’s words into the “most powerful productivity tool on the planet“, while leveraging Microsoft’s existing commitments to data security and privacy.

Microsoft described existing AI systems as autopilot systems. Microsoft hopes to differentiate is by offering tools that use AI in a way to support human workers with humans at the center with that they called Copilot.

“We’re moving from autopilot to Copilot. As we build this next generation of AI, we made a conscious design choice to put the human at the centre of the product. Today is the start of the next step in this journey, with powerful foundation models and capable copilots accessible via the most universal interface – natural language – which will radically transform how computers help us think, plan and act.”

Satya Nadella | CEO | Microsoft.

Microsoft 365 Copilot isn’t just a better way of doing the same things – it represents an entirely new way of working. Copilot will be integrated into Microsoft 365 in two ways.

“Today, we are at the start of a new era of computing. Over the past few months, powerful new foundation models have been introduced, together with accessible natural language interfaces. This next generation of AI is fundamentally different from the AI we’ve grown accustomed”.

Sayta Nadella | CEO | Microsoft.
  • Copilot will soon be embedded in the Microsoft 365 apps people use every day – Word, Excel, PowerPoint, Outlook, Teams, PowerBI etc – to unleash creativity, unlock productivity, and uplevel skills.
  • Business Chat, an entirely new experience that works across the LLM, Microsoft 365 apps, and user data to do things that have never been possible before. This will use natural language to allow users to able to spend less time searching for the right document or piece of information and more time creating, collaborating, and innovating.

With Microsoft 365 Copilot, Microsoft has set the stage for the beginning of a new AI revolution that will further reinvent how people work and interact with the tools they use everyday. Microsoft will start this journey with a limited private preview and will provide additional details partners and customers over time…

I’d also expect similar to come into other apps like Visio too. Microsofts’ new Designer App and of course the new Bing are also leveraging Copilot.

Teams Copilot sneak peak

Microsoft shows some of the new AI smarts coming to #MicrosoftTeams too. Some this is expected very soon such as meeting recap in Teams Premium. Here’s the sizzle for the new AI powered Teams Copilot.

Copilot in Microsoft Teams

Will Copilot by free?

From a cost perspective, we simply don’t know yet. Some of the features (such as meeting recap) are available soon in Teams Premium (a premium sku) but we don’t know yet what will be included across the core Microsoft 365 apps).

I suspect (this is just my opinion), Copilot will be incuded free in the core office apps (for personal and business subscribers) but corporate apps like Teams, PowerBI, Power Automate etc will be chargeable, as leveraging the wider OpenAI and ChatGPT APIs that are now available within Azure.

When will Copilot be available?

Microsoft have said the roll out will be controlled and very phased starting with small. Private previews to ensure they perfect the model and make sure the experience is the best it can be.

Update: In May 2023, Microsoft extended the pilot to another 600 US organisations.

More resources

  • Watch the recording of the March 16 event to hear Satya Nadella and Jared Spataro discuss how AI will power the next generationof modern work
  • Get full details about this exciting news by reading posts on the Official Microsoft Blog and the Microsoft 365 Blog.
  • Check out WorkLab to get expert insights and Microsoft’s research about how AI will create a brighter future of work for everyone.

Microsoft is hosting a “The Future of Work: Reinventing Productivity with AI” event

Microsoft is hosting a “The Future of Work: Reinventing Productivity with AI” event this week where they will no doubt start to talk about how their new ChatGPT-like AI will transform and adapt the traditional productivity apps like Word, Outlook, Excel, PowerBI, PowerPoint and of course Teams and Dynamics 365.

After announcing and making available in preview their Prometheus Model which is already available in the “new Bing” and Skype apps, last month, Satya Nadella and Jared Spataro, are running an hour-long online event on Thursday 16th March at 3pm UK time (8am PT) to talk more about the AI in Modern Work.

There’s already AI in some core products

Microsoft Teams has been given some AI love already within the new Teams Premium included new AI driven meeting insights and auto action taking.

Dynamics 365 apps have also seen some AI capabilities announced too, to help human workers delegate tedious tasks to machines. This new AI automation tool come in a preview form in a release called Dynamics 365 Copilot, and Microsoft sees automated content creation and algorithmically driven behaviour to help employees using customer relationship management (CRM) and enterprise resource planning (ERP) systems streamline work.

Copilot brings the power of next-generation AI capabilities and natural language processing to Dynamics 365, working alongside business professionals to help them create ideas and content faster, complete time-consuming tasks, and get insights and next best actions – just by describing what’s needed,” explained Emily He, corporate VP of business applications marketing at Microsoft, in a recent blog post.

What do you hope to see?

With the event just around the corner, followed by Enterprise Connect in a couple of weeks, what do you think will be announced.?

I asked Bing and here’s what it told me.

Cisco Thousand Eyes: End-to-End visibility into Cloud App performance.

Hybrid Work and the growth of SaaS makes troubleshooting end user experience so much harder.

ThousandEyes by Cisco is a digital end user experience monitoring solution that helps ensure your business SaaS apps are running at optimum performance wherever your employees or customers are.

ThousandEyes proactively monitors, alerts, and provides visual “route cause analysis” within minutes of a User Experience issue, regardless of if whether the issue is the LAN, WAN, Internet, “XaaS”, ISP, Collaboration Service (such as Teams, Webex or Zoom), or Cloud Provider. It can even determine whether the issue is caused by any third-party dependency such as Content Delivery network, Application, Connector, Secure Web Gateway, Identity Provider, or firewall.

What is ThousandEyes?

ThousandEyes enables organisations to rapidly increase the responsiveness of support teams and managed service providers by providing end-to-end visibility and performance monitoring across the ever-changing and distributed IT landscape wherever your applications, data, infrastructure, user, and devices are located by.
This helps organisations to:

  • Better support their hybrid workforce with near-real-time visibility of the employee’s experience.
  • Quickly identify and solve app experience issues by continually monitoring employee interactions with web and SaaS-based applications.
  • Gain end-to-end visibility from the user, across the network, WAN, and the Internet as well as to their cloud service providers and SaaS applications.

Cisco Thousand Eyes provides and end-to-end End user Experience Monitoring to help ensure that your employees / customers experience of your service or applications is “as expected” and helps proactively detect when there are issues which might impact this performance before users start complaining.

End to end visibility with Cisco ThousandEyes

Thousand Eyes provides end to end visibility and intelligence”. Its aim is to help IT provide the best possible employee and customer experience, whatever the application or service by comprehensively measuring and monitoring network performance end-to-end. This means that IT get complete visibility across the internet or WAN, edge, network, application, routing, and device layers to see exactly how and where the Internet and WAN connectivity is impacting employee or customer user experience.

Paying customers of ThousandEyes – and one of its’ killer features, is its’ ability to perform performance “snapshots” which provide clear-cut information – either on demand, or on a schedule. These can be shared with people outside your organisation and is pivotal to proving where the fault lies, therefore helping to help SaaS vendors troubleshoot their own infrastructure and it won’t be a surprise that many of the worlds’ largest SaaS providers are also Cisco Thousand Eye customers!

It does this by using “active monitoring” that utilises a software agent that simulates user activity and checks availability from multiple locations. Cisco leverage Thousand Eyes agents across much of their network equipment including wireless access points and switches (such as the Cisco Catalyst 9k), Cisco SDWAN solutions and SASE services, and is even incorporated into their Webex Meetings platform. There are also agents for desktop devices that can be deployed and what’s more you don’t need a Cisco network to use it. Thousand Eyes is proven to work well with leading SaaS and collaboration platforms such as Slack, Webex and Microsoft Teams.

Cisco Thousand Eyes – Image (c) Cisco.

The Synthetic testing constantly simulates user interaction with SaaS and Web applications, represented by a series of page loads interspersed with interactions like typing in fields and clicking buttons, making the synthetic test “feel” like a user to the actual applications under test. These tests are invaluable to application and network operations staff, since it helps IT and App Support better understand actual user experiences rather than playing the best guess or deflect game. These are presented back as “experience scores” which can be reported on, alert and track trends over time, providing an early warning before issues arise.

What problem does ThousandEyes fix?

In short, when an employee or a customer has a bad digital experience, they don’t care where the problem is, or what has caused it – they simply want to know what is wrong and when it might be resolved.

Marketing slide from Cisco ThousandEyes

The need and therefore market for this kind of tool is increasing, as the global pandemic dramatically accelerated the shift to the cloud and SaaS apps, and with the hybrid work, now just the way we work, we need a better way of monitoring and managing the end-to-end employee experience in an environment that no longer directly in control of IT!

As the world settles into what is now a hybrid work world dominated by the continual adoption of SaaS apps and work from anywhere mindset, visibility into how applications are performing for your employees and customers across the internet and various cloud services is critical to business continuity, employee, and customer experience.

Hybrid Work and the growth of SaaS
makes troubleshooting end user experience so much harder.

Today, we, many organisations are still reliant on “self-diagnosis” (or no diagnosis), which leads to conversations like “it’s the network” or “my broadband is slow” or “XXX application is running slow”. This might have been ok during the peak of the pandemic when everyone was sent home to work and was “making the best out of temporary situation”, but three years on this from this, diagnosing and troubleshooting performance related issues is still too commonplace. Now, more than ever, the ability to monitor the end-to-end performance of your business apps, dictates the experience of your customers and employees and the excuses of before are no longer tolerated.

When an employee or a customer has a bad digital experience, they don’t care where the problem is or what has caused itthey simply want it fixed quickly.

Many of these issues are not new, but the shift to cloud and our new distributed hybrid workforce, means that it is becoming increasingly more difficult to understand and support the right “experience” using traditional legacy application performance management tools. What’s more the lack of visibility can often means employees and customers can be having a poor experience without IT or support evening knowing about it until someone complains!

Who needs ThousandEyes?

  1. Do you have employee experience issues due to lack of Internet, WAN or SaaS visibility?
  2. How do you know your Content Delivery Provider is serving your content quickly and consistently whether users at home or in the office?
  3. Do you have inhouse web apps and need a better way of understanding how they perform? when your users work remotely or from disparate offices?
  4. Does your IT help desk struggle to add value and provide answers to users experience issue with SaaS applications?
  5. Is the lack of visibility and ability to monitor cloud apps, impacting employee productivity and/or customer experience?

If the answer to the above is mainly “yes”, then it’s worth looking at investing your time in a proof of concept to see how Thousand Eyes could help.

Why Cisco?

Personally, I think ThousandEyes is a great fit for any organisation with a cloud-first approach that has offices globally and leverages a high degree of hybrid workers (that’s most of us right!)! Whilst it’s not limited to those with only Cisco networks, the economics work well for organisations that already leverage Cisco networking, due to native integration across most of Cisco’s core product offerings including their Cisco Catalyst networking, SASE, SDWAN and their Collaboration suite (Webex).

This makes integration and deployment slick and negates the need to deploy additional agents, since Cisco include the ThousandEyes agent across many of their devices. Customers that buy into Cisco Enterprise Agreements also get a more competitive price point for ThousandEyes and from a support perspective it’s an integrated suite which means less finger pointing.

Speak to a Cisco partner for help

Speak to your favourite Cisco Gold Partner (I’m happy to help you need one) and they will be able to help demonstrate, deploy, configure, and support ThousandEyes for your organisation.

You will find your trusted Cisco partner can help in many ways including:

  • Demos, PoCs or specific product/application performance assistance
  • Cisco funded free trials
  • Help with business case development following a successful PoV
  • Scoping, deployment and tuning to ensure you can monitor all your in-house web and public SaaS hosted applications, connecting into your underlying Wireless LAN, WAN, MPLS, Internet connectivity and WFH remote locations to provide end-to-end visibility and end user performance monitoring.
  • Consultancy and support to ensure key departments, locations, users, and application estate is under cover.
  • Access to the best pricing through your Cisco Gold Partner.

See it action and find out more

Cisco provide free to access to this awesome “live outages site” where you can look at the live state of the world’s most popular commercial and consumer cloud services and see just how comprehensive and simple it is to use.

https://thousandeyes.com/outages
Cisco ThousandEyes Outages Site

New Microsoft Teams Client will be economically streamlined and AI infused!

Microsoft is working on a new version of their Teams client that has been rebuilt from the ground up – according a report by Tom Waren over at The Verge. A preview of the new version should start rolling out in preview as soon as March and has been in internal testing with Microsoft for several months already.


The new version of Teams is a complete rewrite of the application, and in internal tests, is claimed to run at twice the speed whilst using 50 percent less memory, less CPU power, and in return be more battery efficient life than the current version. Microsoft had previously contacted their intent to move towards Webview2 technology from the the current Electron version and will also leverage React rather than JavaScript.

New Teams client performance vs old.

Power to the users

Teams now has 280 million monthly active users, up from 270 million monthly active users in January 2022.

Microsoft are expected to initially allow businesses (who represent the core of its user base) to have the option over when to shift to the new version of the app to ensure there is time to fully test the app and update users on the changes to the UI, to ensure that the transition to the new Teams goes smoothly. This will likely be a combination of a global setting, preview users and user opt in.

Premium AI features will bring further enhancements

Microsoft is also working on enhances to the newly released Teams Premium and have all ready shared their plans to incorporate more AI features into Teams which includes features like, auto generated meeting notes, recommended tasks, and after meetin, personalised highlights.


Read more?

Source : The Verge Article

What is Teams Premium

Webex Contact Center now certified for Microsoft Teams

Bread with Teams and Cisco Logo

Webex Contact Center is an Enterprise Class CCaaS solution that enables skill-based routing of inbound “call centre” type calls and is designed to provide a seamless end-to-end customer service experience across voice, chat, email, and social media channels.

The big news this week is that Cisco Webex Contact Centre has just received office Microsoft Teams certification.

This is great for organisations, Microsoft, Cisco, and solution partners.

Great for Organisations

The Webex Contact Center Integration for Microsoft Teams combines rich omni-channel customer engagement capabilities with Microsoft Teams to break down barriers between contact center agents and the enterprise.

Whilst the CCaaS space in Teams is already quite well served by other vendors such as Luware, Anywhere 365, and Enghouse, Cisco Webex Contact Centre is a true Enterprise Class Contact Centre, trusted by many of the world largest enterprise organisations including EasyJet for example.

Some organisations who have been keen to fully embrace the potential of Microsoft Teams have often found themselves compromising on alternative “certified” CCaaS platforms. They can now have the best of both in a fully supported environment.

Great for Microsoft

In short this helps them protect their install base, since Microsoft certainly does not want to see their competition like Zoom, RingCentral, or Google muscle into their accounts base on the strength of their CCaaS offerings. By working with Cisco (as they are also doing in the Meeting Room space) they can now work more strategically together since Cisco and Microsoft already share around 90% of the same customer base.!

  • Adds a truly enterprise class CCaaS platform into the Teams ecosystem
  • Will further strengthen the partnership and collaboration between Microsoft and Cisco, the two leading technology companies that offer complementary solutions increasing the overall value proposition to their shared customer base.
  • Helps Microsoft expands the market reach of Microsoft Teams, which is already boasts more than with 280 million monthly users without (less) fear of losing market share to Cisco.
  • For organisations who require the best CCaaS solutions without compromising or mixing their collaboration and productivity tools, they leverage Cisco Webex Contact Centre without disrupting the flow of work for loyal Teams users with a seamless and integrated CCaaS solution from Cisco.

Great for Cisco

For Cisco this enables them to compete less and instead offer enterprise CCaaS services to their existing customer base who have been migrating or plan to migrate their UC platform to Microsoft Teams. Rather than risk losing out on the Contact Centre solution, Cisco can now meet their customers on their “turf“, providing the Contact Centre and CX solutions their customers need on their collaboration and productivity platform of choice whether that is Webex or Microsoft Teams.

Great for Microsoft and Cisco Partners

OK, so a little plug here for Cisilion (my employer), but for us (and therefore for me personally) I am excited about this because this brings an immense opportunity for Cisilion to leverage our unique position in our Cisco and Microsoft partnerships expertise and capability which will hugely benefit the services and solutions we can deliver to our clients.

  • As a Microsoft Teams specialist partner and Cisco Master Collaboration partner in the we are now empowered to deliver the best in enterprise CCaaS solutions to our customers alongside their choice of wider collaboration and productivity tools whether that is Cisco CUCM, Cisco Webex, or Microsoft Teams.
  • It helps us to attract and retain customers who are looking for a seamless and reliable customer service experience across multiple channels without having to shift partner due to technology choice changes.
  • It enables us to strengthen our deep partnerships and experience with enterprise class calling, meetings, platform and contact centres solutions across the two leading trusted technology providers.
  • Extends our ability to provide end-to-end design, implementation, integration, support and manged services across Cisco and Microsoft Collaboration solutions.
  • Enables us to provide cost and operational efficiencies both internally and to our customers.

Cisco Webex Contact Centre for Teams

The key outcomes that Webex CCaaS provides when integrated with Teams includes:

  • For the first time, brings a Unified calling platform between Cisco Webex Contact Centre and the organisations Microsoft Teams environment.
  • Allows for improved cross-function collaboration, knowledge sharing, and Customer Experience reporting among agents, supervisors, and other Teams users.
  • Advanced intelligent skill-based routing and queuing, which means customers can reach the right agent faster and more efficiently.
  • Providing a full and seamless customer service experience across voice, chat, email, and social media channels.
  • Delivers the core functionalities that high-performing multi-disciplined customer service teams require, such as call recording, voicemail, auto attendant, intelligent AI powered chat services, call back and rich social media integration.
  • Includes next-generation end-to-end Cisco security for Enterprise Class data protection and privacy in combination with that provided across the Microsoft 365 Security suite.
  • Brings exceptional management and supervisory controls and actional insights over “customer call handling”, with features like call analytics, call quality management, sentiment analysis, call control and full customer Lifecycle management.

Find out more

For more information about the announcement please see the following links.

Microsoft Announcement

Cisco Webex Contact Centre

Reasons to fall in Love with the Yealink A24 DeskVision:

The Yealink DeskVision A24 is a revolutionary all-in-one collaboration device that blends the best of innovate monitor and UC hub with a leading class Android powered Teams Collaboration display that can be used as a personal device, huddle or bookable meeting endpoint. The Yealink DeskVision A24 is a leading example of innovation in this space, integrating a 24 inch 4K touch-display, “pop-up” privacy camera, high definition speaker, wireless charging, microphones, and touch screen monitor to offer a best-in-class desktop collaboration experience.

if you’d rather skip to the video review – you can do so here:

The device costs £1,699 RRP which is great value compared to the competition on the market and adds to the huge line up of premium Teams and Zoom certified devices that they have to offer.

Yealink A24 DeskView
Yealink A24 DeskVision

Innovative, Sleek and Beautifully crafted

What I love about this device that sets it aside, IMO, to other devices in this space, is that the display can be positioned from 90 degree vertical to almost horizonal with it’s smooth arm, in motion very similar to that of the Surface Studio. This makes it idea for Whiteboard use as a second screen [though if it supported use of a Surface Pen that would make it even more awesome].

Yealink A24 Deskvision in horizonal Position
Yealink A24 DeskView in lay flat position

This is a really premium device – good quality, sturdy and functional. The look and feel is clean and minimalist and offers seamless switching between “Teams” mode and Second Screen mode. The movement of the device is also sleek and simple, offering full range of motion from vertical to almost horizonal making it perfect for different uses such as meetings, whiteboarding and collaborative apps – this is made possible through the unique light hinge designed to enable the screen to be tilted as needed in a very “Surface Studio” like design.

Using the A24 as a second screen (with touch).

For added usability, there’s also lot of ports to plug peripherals into allowing it to serves as a UC workstation complete with a USB hub (which could power and charge my Surface Pro) and wireless charger for smartphones.

Yealink A24 DeskVision Rear
Yealink A24 DeskVision rear

Yealink DeskVision A24 Key Features

  • Microsoft Teams Display running Android 10
  • Dual Display Mode (Teams Display and second screen)
  • Superior audio and video
  • Qi wireless charging for mobile phones etc
  • Touchscreen for whiteboard collaboration
  • Ports include 2x USB C (65w charge), USB C, Ethernet, headphone jack, HMDI In,
  • Wireless Connectivity
  • Bluetooth.

Leaders of the pack

At the launch of the device, Albert Kooiman, Director of Microsoft Teams Devices Partner Engineering and Certification said “Yealink consistently keeps expanding their portfolio with powerful Teams devices. These devices will offer sought after hybrid workplace collaboration experiences, delivering a great meeting experience combining quality Teams audio, video, and touch and inking, that can all be easily deployed across personal, hot desking and meeting rooms scenarios.”

As of Feb 2023, Yealink are the global market leader for Teams Rooms devices with a market share of [Source: Yealink].

Summary and Verdict

In short, Yealink’s DeskVision device is a great device that really can help bridge the gap between whiteboard collaboration and video conferencing device that can also serve as a really premium second-screen.

Through customer demos, feedback in the channel and colleagues, the A24 is real market leader in this (rather crowded vendor and product space) and delivers real people-centric meeting experiences and empowering meetings with all the capabilities and power of Microsoft Teams.

The device costs £1,699 RRP which is great value compared to the competition on the market.

RM’s 2002 Windows XP Tablet PC Edition Review in 2023

I recently found an old RM Tablet PC from my days working as a Solution Architect at RM Education. After powering it up (it still worked), I decided it was time to write a back dated review of the device (which was powered by Windows XP Tablet PC Edition) that in my opinion, introduced and innovated the touch and Tablet centric world we are now so familiar with.

Education First XP Tablet Edition

In 2002, under the leadership of CEO Tim Pearson, RM Education became the education launch partner for not only a new class of device that we now just take for granted. These devices ignited and innovated not just the education sector, but future waves of tablet and touch devices across, not just Windows based devices, but through to Apple, Amazon and Google.

Windows XP Tablet PC Edition was an edition of Windows XP built exclusively for this new era of  Tablet PC computers with pen-sensitive screens, which was released on 7 November 2002.  More on this later.

RM Plc Original Tablet PC (2002)

Windows XP Tablet Edition was full a windows XPs but also included various tools and accessories that could be used with a pen and included apps such as Windows Journal, InkBall, Sticky Notes, Office XP and Tablet PC Input Panel.

Microsoft also released an major update to the OS, Version 2005 (codenamed Lonestar)a couple of years later in August 2004 and both an OEM version and as a service pack update for the original Windows XP Tablet PC Edition.

Who was it for?

The RM Tablet PC saw three iterations – the original (pictured above) and an updated version a couple of years later and then the RM discovery tablet after that. These marked an evolution and true innovation in mobile computing world at the time  – providing an entirely new interface and method of working that was natural, flexible and highly effective.

The innovative ‘slate’ design (totally unique at the time) focussed on leveraging the full power of a PC (Intel Celeron or Pentium M processors) into an ultra-portable device. There was no need for a keyboard and mouse – (though it of course supported it) and controlling the desktop was achieved through a pen used directly onto the screen, which incorporates the convenient and intuitive aspects of pen and paper into a radical new technology, along with new paper like apps like Microsoft Journal and the debut of Microsoft OneNote.

RM Tablet was build for educators and learners

In 2002 (wow.. that’s twenty one years ago) were the education launch partner for Windows XP Tablet and had built a tough, education focussed touch device that fitted well into the classroom (along with charging trollies to let teachers hand them out to students on a one to one ratio).

The RM tablets took mobile tablet computing way beyond standard laptops and current pen computing devices of their time, such as PDAs, by delivering a full Microsoft Windows XP Professional powered device that could be used either on or off the network (with 802.11b wireless) just like a notebook or standard PC. In fact, the RM Tablet PC exceeded existing PC hardware by utilising Microsoft’s most advanced operating system (at the time) with a version of XP enhanced specifically for touch and pen. RM also bundled their whole class teaching tools like Easy Teach worked a treat as teachers were already familiar with the software.

This was a real differentiator to just another laptop (RM Education used to manufacturer their own devices here in the UK in Abingdon, Oxford). Windows XP Tablet PC Edition included all the tools needed to effectively use the pen and touch through the OS, as well as many additional functions, including the added ability to annotate directly onto documents and text using ‘Digital Ink’.  This is not to underestimated in terms of its innovation and revelance today. Digital Ink was the cornerstone of this now daily use technology, but at the time was a revolutionary new approach used across tablets, phones and covertable devices like Surface Pro.

This brought huge advantages to the classroom, and in my time working with Schools and Colleges back then, I witnessed 2005 some of the enormous impact it could bring, such as enabling students to use pen and ink in a digitial canvas with all the other benefits of word processing etc not taken away. Teachers used it for notes, printed onto whiteboards, removing the need for clunky overhead projectors that used to dominate classrooms.

IMO, there is no doubt that the RM Tablet PC opened up many possibilities for teaching and learning in ways that  simply didn’t previously currently exist.

Life after Windows XP Tablet Edition

In many ways, as Microsoft often do, Windows XP Tablet Edition, set the groundwork and lot a fire for much of the next 10 years or so of innovation in touch and Tablet development which Apple, Google and Microsoft now dominate in their own ways.

With the release of Windows Vista in 2006, all Tablet PC components were then natively included with the OS itself without the need of a separate edition. This marked the start of the Tablet PC era from Microsoft which aimed to bring the best of touch and pen to traditional Windows devices without the need for a separate OS or dedicated apps.

Winding forward to today, 2023, tablet devices and 2-in1s dominate the workplace, front line workers, our personal lives, education and more. Apple have gone the route of dedicated tablets (with keyboards in some cases), whereas Microsoft have stuck by the original ethos that XP Tablet Edition started with touch and ink now firmly dynamically embedded within the Windows OS.


Did you know? : Windows Vista (which was seen as a failure in the eyes of many following the success of XP and the early teething and stability issues of Vista) was the seventh operating system in the Windows NT operating system lineup and was the version succeeding Windows XP and preceding Windows 7. It was the only version of Windows to later support upgrade paths from Windows XP and to Windows 7

ISE 2023 — Is Teams on Cisco Rooms just the beginning?

With ISE 23 kicking off this week in Barcelona, the UC world will no doubt be excited to see the developments, fruition and live demos of Cisco tech running Microsoft Teams.

This is significant for several reasons. Of course, Microsoft can run Webex, Zoom, RingCentral, and others from within Teams and many of the Teams hardware from Yealink, Poly, Logi etc can also run both Zoom and Teams on the same hard hardware, but this requires a reboot of the hardware causing a less than slick experience.

Is Cisco Rooms on Teams the beginning of a bigger plan?

What Cisco and Microsoft have done differently is that with this partnership, Cisco devices will not only run Webex or Teams, but the Cisco Meeting room kit will be able to do this seemlessly without a reboot

Cisco Room Kit running Microsoft Team

It will be interesting to see if any other Annoucements this week suggest that other Teams & Zoom meeting room kit will be lookimg to do the same!

Why is this significant?

The big questions is why would Microsoft find value in this after all Microsoft now has close to 300 million monthly active users and is the clear leader in is this space which it continues to innovate with new services and revenue streams expected from the recent launch of Teams Room Pro and Teams Premium.

According to analysts, Cisco and Microsoft share close to 90 percent of the same customers. Not necessarily in the collaboration space but across the board. Where that is Cisco’s networking business or Call Manager or Webex, Security or indeed their Contact Contact centre (which is soon to be certified for Teams.)

Most organisations like the idea of a smaller number of vendors to work with and if they can standardise on Cisco and Microsoft for their meeting room technology (since Microsoft don’t make the hardware for their Teams Rooms), this could be a big advantage.

For Cisco, this also means that they don’t loose the hardware and maintainance on their room systems should their Webex customer base decide to move partly or in full to Microsoft Teams.

For Microsoft, I think this also means bringing Cisco in as more of an advocacy – protecting both their install bases from their joint competition in this collaboration and voice space – Zoom, Google and RingCentral…vendors both Cisco and Microsoft do not want to see penetrate or weave into their account base.

Is this really about CPaaS?

Cisco is betting heavily on the success of its redefined Contact Centre solution Webex Contact Centre which could become a real significant player in the CCaaS space for Teams users and not just Webex customers.

Since the partnership was announced at Ignite, just before Xmas, much of Cisco messaging has been around  adding value to Teams rather than replacing it (though Cisco hope of course customers will still invest in Webex). The focus of much of the marketing is around making the user experience on Teams better by using Cisco technology.

Elevate your Microsoft Teams Rooms experience with Cisco devices”.

Here’s where CPaaS comes in. This partnership with Microsoft is also a great opportunity for Cisco to leverage its broader UC portfolio to add their Webex Contact Center natively into Team, attacking the plethora and crowded market of Teams certified contact centres such as Luware, Anywhere 365 and Enghouse.

Organisations with Teams, looking to replace their contact centre solutions are continually looking at Teams Certified solutions.

The Cisco Webex Contact Centre is already a  highly-regarded CCaaS solution, soon to be certified by Microsoft for Teams (maybe as soon as this week?).

Cisco Webex CC on Garner Magic Quadrant 2022

Cisco and Microsoft – Better together?

Only time will tell.. If the plan plays off Cisco should certainly be able to capitalise on market growth and their reputation and proven success in the CCaaS space. If they can secure Webex as the CPaaS of choice for Teams, this could significantly reverse the declining marketshare that Cisco has been suffering of late.

This will also help Microsoft block their other completion and prevent players like Zoom getting into their accounts. Together Cisco and Microsoft should be able to protect their join customer base making it harder for other UC vendors to eat their share.

Who might loose out to this partnership?

The Teams Room space is already well served by flexible, innovate solutions from the likes of Yealink, Poly, Neat and Logitech etc. For Teams organizations already invested in these brands, I see them sticking, but customers moving from Cisco to Teams now have the ability to reduce cost, maintain ‘brand’ and leverage thier investment and partnership with Cisco with less disruption, upheaval and change.

The CPaaS providers that develop Teams certified contact centres may be most worried by this partnership, since Cisco will now able to compete in their space which, whilst already crowded, lacks many true enterprise grade solutions like Cisco have.

What is Teams Premium?

Microsoft Teams Premium is a paid tier of Teams announced in October 2022 at the time of the Microsoft Ignite conference and is generally available from Feb 2023. (so now).

These additional capabilities (more info later) are focussed around:

  • Creating more personalised and intelligent meetings and webinars.
  • Improved and enhanced security protection for meetings
  • Advanced management and reporting capabilities for IT.
  • Advanced Virtual Appointments.
  • Deep AI analytical date provided through Open AI’s GPT 3.5

It costs around $10 pupm depending on your region, country and license agreement.

What are the differences?

Not to be confused with Teams Room Premium (now Teams Room Pro), Teams Premium is Teams add-on license that allows organisations that already have Teams with their Microsoft 365 subscriptions to further enhance their Teams experience with benefits such as more personalised and intelligent meetings, enhanced meeting protection, and advanced management deep AI and reporting capabilities.

Teams Premiums’ key features over the “standard” version included within Microsoft 365 can are summarised below. The data is taken from official Microsoft information, the source of which is here).

Meetings

Teams Premium provides additional features for customizing meetings including enhanced templates, customisable themes, company backgrounds and custom together modes and analytics provided through GPT 3.5 open AI model

FeatureTeams
(Standard)
Teams Premium
Host and attend Teams Meetings✔️✔️
Experience Teams’ standard look and feel✔️✔️
Use standard & custom meeting backgrounds at user level✔️✔️
Read live captions during meetings✔️✔️
Customise meeting templates for your company✔️
Add company branding to meeting lobbies✔️
Customise meeting backgrounds for your company✔️
Customise Together mode scenes for your company✔️
Read live translated captions during meetings✔️
Translate post-meeting transcriptions (coming soon)✔️
Turn on real-time data storage✔️
Turn on eCDN for Live Events✔️

Webinars and Premium events

Teams Premium provides an advanced webinar experience for organisers, presenters and attendees.

FeatureTeams
(Standard)
Teams Premium
Require attendees to register✔️✔️
Assign a co-organiser✔️✔️
Limit the number of people who can register✔️✔️
Read live captions during meetings✔️✔️
Turn on Q&A for webinars with up to 1000 attendees✔️✔️
View attendance reports✔️✔️
Integrate with Dynamics 365✔️✔️
Set up a green room for webinar presenters✔️
Manage attendees’ view✔️
Send reminder emails to registrants✔️
Create a webinar wait list✔️
Manually approve registrants✔️
Limit the day and time when people can register✔️
Allow registered users to bypass the lobby✔️
Use RTMP-In for Webinars (coming soon)

Meeting Protection / Security

Teams Premium provides additional ways to safeguard meetings with features such as sensitivity labels, meeting water marking and end to end encryption which includes video, chat and content.

FeatureTeams
(Standard)
Teams Premium
Manage meeting lobbies✔️✔️
End-to-end encryption for one-to-one calls✔️✔️
Moderate meeting chats✔️✔️
Control who can present✔️✔️
Add watermarks to meetings✔️
E2E encryption for meetings with up to 50 attendees✔️
Control who can record✔️
Prevent copy/paste in meeting chats✔️
Assign Microsoft Purview Information Protection sensitivity labels for meetings [Requires Microsoft 365 E5]✔️
Custom user policy packages✔️
Turn on advanced meeting monitoring and alerting✔️

Meetings Reporting

FeatureTeams
(Standard)
Teams Premium
View recordings of meetings✔️✔️
View meeting transcripts✔️✔️
View and use files added to meetings✔️✔️
View and use apps added to meetings✔️✔️
Navigate meeting recordings with autogenerated chapters (coming soon)✔️
View time markers in meeting recordings when you joined or left a meeting (coming soon)✔️
Search meeting transcripts with speaker suggestions (coming soon)✔️
View and act on autogenerated tasks from meetings (coming soon)✔️
View when you were @mentioned✔️

Virtual Appointments

With any Microsoft 365 license,  users can use basic Virtual Appointments capabilities to schedule and join business-to-customer meetings. For example, users can schedule appointments in the Bookings calendar and external attendees can join through a browser without having to download Teams.

Teams Premium provides advanced Virtual Appointment capabilities, such as SMS notifications, custom waiting rooms, and analytics.

FeatureTeams
(Standard)
Teams Premium
Access Virtual Appointments with the Bookings app for scheduling, appointment management, and email notifications✔️✔️
Integrate Virtual Appointments using APIs✔️✔️
Join appointments from a browser✔️✔️
Join appointments in Teams✔️✔️
Allow users to join a virtual lobby waiting room✔️✔️
Integrate with Microsoft Forms✔️✔️
Customize the lobby waiting room with themes and logos✔️
Send SMS notifications✔️
Chat back and forth with attendees in the lobby waiting room✔️
Organizational and departmental analytics✔️
View and manage scheduled appointments in the queue✔️
View and manage on-demand appointments in the queue✔️
Send post-appointment follow-ups (coming soon)✔️

Who needs Teams Premium

Whilst not every organisation (or user within an organisation) may need Teams Premium.

Organisations can try Teams Premium by purchasing the zero-cost Teams Premium 30-day trial license available in the Microsoft 365 admin center.

Organisations with a Teams Premium trial license will have up to 25 licenses to assign to users. Those 25 users can experience and test Teams Premium features as they become available. Also, the admin can manage Teams Premium features for the 25 licensed users. The trail will last 30 days after which the premium features ill be disabled unless a paid license is purchased for the users that need / want them.

Most organization segments can purchase and use the Teams Premium trial license, excluding GCC High and DoD tenants.

Beware: “Some” Teams features will also move to Teams Premium

Microsoft have advised that with the general release of Teams Premium (in Feb 2023), some Teams features will in fact move from Teams licenses to Teams Premium licenses.  To be fair these are mainly centered around advanced reporting, company branding and webinar premium features.

Features moving to Teams Premium are:

  • Live translated captions.
  • Timeline markers in Teams meeting recordings for when a user left or joined meetings.
  • Custom organisation settings:  Together mode scenes.
  • Virtual Appointments: SMS notifications.
  • Virtual Appointments: Organizational analytics in the Teams admin center.
  • Virtual Appointments: Scheduled queue view.

Preparing for Teams Premium

To prepare your organisation for Teams Premium and to determine if, where and when it fits, the following are key IMO

  • Take advantage of the free (25 user) 1 month trail to ensure IT and your Client Success Teams can understand the user and admin features
  • Run a trial for key departments around the areas of most interest or value
  • Update or deliver end user training to ensure you get the value from the new features
  • Gather feedback from trial and live users to assess wider deployment
  • Keep your support team in the loop (so they can support your users with these new features)

Microsoft increase Cloud Services pricing inline with Global Pricing and FX

April 23 Price Increase

In what Microsoft call “price harmonisation”, it has been confirmed that Microsoft will be aligning the pricing of their Cloud products and services (for example Microsoft 365) by introducing consistent global pricing for its services across the globe. For many regions, such as the UK and EU, this means price rises as the dollar has continued to fall in recent years again the Euro and Pound.

What and why are prices changing?

Microsoft are aligning costs (like they do today with Azure) to US dollar FX rates which means that customers will have consistent pricing reflected by the exchange rate of the local currency to the US dollar (USD), which is reviewed twice a year.

While a price increase is never well received, it is worth noting that this latest increase relates to their commercial cloud products such as Microsoft 365. Azure is already priced by on regional FX rates and is not affected by this announcement. Microsoft are simply aligning their commercial pricing in line with their competition and their other cloud services.

Countries that use the Great British Pound (GBP), the Danish Krone (DKK), the Euro (EUR), the Norwegian Krone (NOK), and the Swedish Krona (SEK) will all see a price increase from April 1, 2023.

“In the future, Microsoft will assess pricing in local currency as part of a regular twice-a-year cadence, taking into consideration currency fluctuations relative to the USD.

This will provide increased transparency and predictability for customers globally and move to a pricing model that is most common in our industry.

The Microsoft Cloud continues to be priced competitively, and Microsoft remains deeply committed to the success of its customers and partners.”

Microsoft

How much are prices increasing by?

Microsoft has confirmed that the price increase for the following currencies will be:

  • GBP: +9%
  • DKK, EUR and NOK: +11%
  • SEK: +15%

Microsoft have said they are committed to continuing to invest in their cloud services to “enable customers to innovate, consolidate and eliminate operating costs”.

Thoughts and Actions

While a price increase is never well received, it is worth noting that this latest increase relates to their commercial cloud products such as Microsoft 365. Azure is already priced by on regional FX rates and is not affected by this announcement. Microsoft are simply aligning their commercial pricing in line with their competition and their other cloud services.

This therefore represents a good time for organisations to do some “house keeping” to keep licenses and costs in check. For example:

  • Check 3rd party duplicate products you can displace (and use the services included in your Microsoft 365 subscription)
  • Check if you need the tier of license you are using. Would Microsoft 365 E3 deliver what you need? Do you need the same licenses for everyone?
  • Ensure you leverage Fast Track services or your partner to help you adopt and get best value of your investment in Microsoft Cloud
  • Speak to your licensing provider or Cloud Solution Provider to ensure you get the best commercial costs

Why Cisco’s new Solution Specialisations are great for Cisco, their partners, and their customers

As tech vendors continue to modernise and revamp their partner programmes to better align with the pace of technology, changing needs of their customers, demands around hybrid work and the continual digital transformation acceleration, Cisco have recently added six new solution specialisations which aim to further build and support their partner competitiveness as well as recognise and reward partners with specific expertise and capability.

Image (c) Cisco

The six new specialisations are tied to Cisco customer priorities and represent fast-growing market opportunities for Cisco and its partners in areas where Cisco has been investing and innovating. These are heavily focussed around Hybrid Cloud and Hybrid Work and the solutions that enable these.

Cisco’s Solution Specialisations

The new solution specialisations are one of the four categories of partner specialisations available to qualified Cisco partners, like Cisilion to demonstrate their expertise to customers, including:

  • Architecture specialisations: demonstrate product expertise in specific technology areas.
  • Solution specialisations: demonstrate that a partner excels at delivering value with Cisco solutions, including cross-architectural offers prioritized by customers.
  • Cisco Powered Service specialisations: convey partner proficiency in delivering managed services and as-a-service offers.
  • Business specialisations: focused on horizontal business practices that are essential to supporting customers’ business goals.

Partners that achieve solution specialisations are recognised and rewarded based on the value delivered to customers. The requirements for each specialisation are tied to knowledge and experience, allowing partners to capitalize on their existing investments with Cisco.

The relevance of the new Solution Specialisations

Cisco say their solution specialisations are designed to “showcase partner value to customers and represent the type of solutions partners are selling today“. These specialisations (which are not simple to earn and retain), reflect how Cisco partners, like Cisilion, are using cross-architectural solutions to solve their customers’ biggest challenges (such as how to address the challenges or hybrid work) rather than just simply selling and deploying technology products. Cisco say that “the specialisations are awarded to partners that can demonstrate how they are working collaboratively with Cisco to help solve customer challenges such as balancing an organisation’s security needs with the flexibility employees want, providing the best digital experience or consistently delivering a secure user experience from anywhere.

Specialisation is ranked number one as the initial critical partner selection criterion for 74 percent of customers. By tying solution specialisations to customer buying criteria, Cisco makes it easier for customers to identify which partners to work with.

Techaisle Take: Cisco Partner Program

The six new solution specialisations

  • Full-stack Observability (FSO): Which highlights partners expertise in centralising and correlating application performance analytics across the full IT stack. This includes integrations across Cisco’s AppDynamics, Thousand Eyes, Intersight, and Secure Application. Partners with this specialisation can demonstrates expertise in prioritising actions to deliver superior customer experiences, drive revenue streams, and accelerate digital transformation for their customers.
  • Hybrid Work from Office: Which recognises partners for their skills and experience helping customers evolve traditional on-site and off-site work models, with solutions that power hybrid work, enabling people to work safely and securely from home, the office, and anywhere in between on any given day or time.
  • Secure Access Service Edge (SASE): Which highlights partners’ ability to help their customers to securely enable the growing universe of roaming users, devices, and software-as-a-service (SaaS) apps without adding complexity or reducing end-user performance.
  • Hybrid Cloud Computing: Showcases partners that provide customers with simple, secure hybrid cloud computing experiences at home, in the office, or anywhere.
  • Hybrid Cloud Networking: Recognises partners that securely and efficiently connect and manage customers’ data, workloads, and applications across data centres, edge, and multiple clouds.
  • Hybrid Cloud Software: Demonstrates expertise in managing operational complexity by helping customers streamline and unify IT operations with secure, hybrid cloud management software.

Benefits for Customers and Partners

The main benefit is that this approach takes away from an old-skool technology/product sell that was all about speeds, feeds, features, and cost, and instead encourages partners to have more meaningful “outcome-based conversation“. Cisco say this should help partners do what they do best – having a more “unified solution strategy” conversation with customers where technologies integrate and work together to provide solutions that are better than the sum of the parts.

Examples of this include the alignment between Cisco’s Webex video, calling and meeting services, the network infrastructure layer, the edge, and the Internet with integrated full stack visibility across these layers to ensure the best user experience whilst simplifying IT operations through management and support.