Category: Business

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Office.com is getting a huge AI powered overhaul

Microsoft are releasing a huge overhaul and new look for the Office.com (and the office app) experience.  This will make it even easier to find all the content associated with you and your teams, simplify and enhance the search experience and bring all your apps, tasks, templates and actions together in one place.

New Office.com experience

AI Overhaul

The main thing you notice first off is how much more simple and intuitive the Office.com pages now look.

Microsoft goal here has been to put you and your most important work at the forefront of the experience. The power of Microsoft 365 will anticipate which files (and people) are most important to your work at a given moment based on your habits and routines, the docs or projects you are working on, the activity happening within them and what you need to do to accomplish your work.

On the left pane, is a familiar navigation pane where users can quickly get to things like the new My Content page and Create Pages making it simple and easy to search for or create new content across Microsoft 365. As new fluid components like Loop (also annouced last week), these will also surface themselves here.

Home page updates includes new or overhauled sections around providing:

  • Recommended Actions
  • Quick Access
  • My Content
  • Creating content

Recommended Actions

Recommended actions analyse and bring together anything that needs (or may need) your attention or action. From here you can jump into your upcoming meeting, add (or complete) a To-Do or Planner task, reply to recent comments in documents, and see potential actions you have discussed in an email.

In addition to the Recommended Actions on the home page, you can also find content actions in line on any of the content lists within Office.com by clicking on the “triple dot” menu.

Quick Access

The Quick Access section let’s your easily collaborate on content by Sharing via Teams or booking time to review content with your team or manger. This section is all about helping you jump into and review content that’s important to you.  This content can be viewed as either a list or adaptive cards for a more visual layout depending on your preference.

Microsoft have made it really easy to filter this content by recently opened content, content you have shared with others, content around a particular topic, or person and group and even your favourite content.

My Content

Here you can view all your content and again view it by recently opened, shared, and favourites or custom filters to find what you need. As with quick access, you can leverage the powerful filters to quickly find the content you need.

As above, you can easily filter by type of document, activity and time and unlike most searches there no need to set a number of results as it the results like just adapts as you scroll.

The power and depth of search filters is very extensive and even contains specific filters like document you are @mentioned in or where an action was assigned.

You also have the ability to browse by People and Meetings. When you click on People for example you can view an easy to digest card view of people and documents that have been shared. When you click on Meetings, you can find all meeting content like recordings, shared documents or adaptive components, notes, and chat from your previous meetings.

Microsoft have also added some cool quick access tools, for example you can convert docs to PDF, Share docs straight into  Teams, Add things to your Calendar, and Add to To Do lists.

Creating content

This update makes it easier than ever to create new content across all the Office suite. As well as being able to create new blank documents, users can so create content using an extensive set of new tools and templates. Everything from surveys and brainstorming sessions, Power BI reporting dashboards, project plans and dynamic presentations. IT can also customise the templates to allow employees to have quick access to templates from your organisations  branded content by having all corporate templates in one place central place.

Availability and Release

At Ignite last week, Microsoft said this new experience would start rolling out in the coming  weeks to insiders and then targeted release channels before making its way to everyone BY January 2022.

You can watch a video from Ignite on the new experience here.

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Microsoft announces first party Contact Centre Solution within “Dynamics 365 Customer Service”

Today at Ignite, Microsoft has announced “voice channel for Dynamics 365 Customer Service”. This basically means that “Dynamics 365 Customer Service” is expanding to become a first party Contact Centre solution.

In the official Microsoft Blog, they said that with the addition of the “voice channel”, in Dynamics 365 Customer Service will enable:

  • A consistent, 360-degree view of the customer across all channels, allowing agents to quickly understand the full customer journey so customers never have to repeat themselves.
  • An intelligent, conversational Power Virtual Agent that can be used as an interactive voice response (IVR) for the voice channel and versatile enough to be used as a chatbot for SMS, live chat, and social messaging channels.
  • AI-based routing of incoming calls to the best-skilled agent, consistent with all other channels.
  • Increased collaboration with other agents and subject matter experts globally using embedded Microsoft Teams to resolve issues faster.

As with the rest of the Dynamics suite, Microsoft say that “AI is infused throughout our first-party voice channel to enrich the customer and agent experience by automating routine tasks and offering insights and recommendations to increase the agent’s focus on the customer”. This includes

Real-time transcription eliminates the need for agents to take notes. Now the agent can refer to what the customer has said without having to ask the customer to repeat information.
Live sentiment analysis provides a pulse on customer emotions throughout the call so agents can deliver a more empathetic experience.
Proactive, AI-driven recommendations for similar cases and knowledge articles help agents resolve customer issues faster.
Real-time translation of transcripts gives agents assisting customers in different regions and across multiple languages added confidence of seeing the conversation in their native language.

  • Real-time transcription eliminates the need for agents to take notes. Now the agent can refer to what the customer has said without having to ask the customer to repeat information.
  • Live sentiment analysis provides a pulse on customer emotions throughout the call so agents can deliver a more empathetic experience.
  • Proactive, AI-driven recommendations for similar cases and knowledge articles help agents resolve customer issues faster.
  • Real-time translation of transcripts gives agents assisting customers in different regions and across multiple languages added confidence of seeing the conversation in their native language.

What about third-party contact centres?

Microsoft have stated, that whilst they now “offer” a first-party SaaS contact centre within Dynamics Customer Service, they have also stated that they will continue to actively support other contact center providers and integrations with Dynamics 365.

Microsoft said, “We continue to support integrations with key partners such as Five9, Genesys, NICE, Solgari, Tenfold, Vonage and others who are building connectors to enable their voice solutions within Dynamics 365 Customer Service“.

Pricing?

I haven’t seen any information on pricing of the voice services for Dynamics Customer Service yet but presume this will build on the Azure Communication Services and be priced accordingly?

Availability.

The new Dynamics 365 Customer Service with voice channel is available for trial right now, by following the link below.
https://aka.ms/TryCustomerService

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Microsoft beats revenue expectations, reporting 22% growth in Q1 2022

Microsoft Q1 2022 revenue grew almost 22% year over year, which is the fastest growth since 2018 with revenue growth of 21% over the previous quarter.

  • Intelligent Cloud – which includes Azure, GitHub, Windows etc, was up 31% year over year and delivered $16.96 billion in revenue.
  • Productivity and Business Processes – which includes Dynamics, LinkedIn and Office, was up 22% and delivered $15.04 billion in revenue (within this segment Dynamics itself grew 48%).
  • Personal Computing business, including Windows, devices, gaming and search advertising, was up 12% with$13.31 billion in revenue.

This quarter has seen Microsoft introduce new Surface devices and announce acquisitions of several cyber security start ups including CloudKnox and RiskIQ. They also have taken on Amazon cloud executive Charlie Bell to work on cybersecurity and committed to spend even more security research and development with $20 billion announced over the next 5 years.

Image (C) CNBC

Price rises for Office 365 are coming too… as earlier this quarter, Microsoft annouced that Office 365 commercial licenses were increasing by 10% across all but their E5 suite. This doesn’t affect edu, nfr or consumer.

You can read the full press release here…

https://www.microsoft.com/en-us/investor/earnings/FY-2022-Q1/press-release-webcast

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Windows 11 is now available globally

Windows11 Image on Laptop

From midnight last night around the globe, Microsoft pressed the button the availability of Windows 11 which will be offered to eligible Windows 10 PCs from today via Windows Update (or via your IT team if they are ready to press the button on your corporate roll out).

Windows 11 was officially announced to the public in June this year and has endured a short public testing period by Windows Insiders before being made available as an Operating System for everyone (hardware compatibility dependant of course) from 5th Oct 21.

Windows 11 – Born October 5th, 2021

Windows 11 is rolling out in waves

The Windows 11 update will continue rolling out in waves over the holiday and into 2022. Microsoft says it expects to have offered Windows 11 to all eligible Windows 10 PCs by mid-2022, and it will not be forced upon Windows 10 users at any point. Windows 11 is an optional release, and users are free to remain on Windows 10 if they wish. Windows 10 will be getting its own 21H2 release later this year.

As is always the case, Microsoft is also making available offline installation media, as well as the Upgrade Tool that will allow you to install Windows 11 today if you don’t want to wait for it to be offered via Windows Update. The final build of Windows 11 appears to be 22000.194, though that will continue to increase as time passes, as Microsoft continues servicing Windows 11 with bug fixes and security updates.

For Business or for Pleasure

Windows 11 looks different with a simpler, cleaner, and more modern look and feel with many of the key components and stock apps updated. The start menu has also had the biggest overhaul since Windows 8. Beyond the aesthetics and look and feel however, Windows 11 also brings many new features that business users should welcome.

Microsoft say that Windows 11 has been optimised for hybrid working, whereby employees split their time between the home, office and anywhere else they need to work. There has been a focus on improving multi-screen and multi-device set-ups, with options that will help users more easily multi-task and pick up where they left off.

One of my favourite enhancements is a new feature called Snap Layouts, which gives users a greater range of orientation options when multitasking across multiple windows, screens, and applications as you can see in the illustration below.

Windows 11 Snap View Layout Picker
Windows 11 | Snap View Layout Picker


Windows 11 also sets a new benchmark for performance and security, designed to help speed up multi-tasking and memory management whilst (and most importantly), better protecting employees against an ever-growing and evolving cyber attacks and threats with Microsoft’s “Secure from Chip to Cloud” promise for Windows 11.

Windows 11 | Secure from Chip to Cloud

Will my device run Windows 11?

In short, if your device meets the following requires, you will be able to upgrade (or install) Windows 11 on your existing PC.

  • 8th Gen Processor (ok there are some 7-Gens that do work like the Surface Studio 2)
  • 64GB Storage
  • 4GB RAM
  • UEFI Secure Boot with TPM 2.0 Enabled

On personal (our non-managed devices), the easiest way to check compatibility is to use the PC Health Check app that Microsoft have released that will tell you if your device meets the requirements to run Windows 11 or not and gives you a detailed breakdown as to what may be stopping you running it and whether or not they can be resolved (by putting more memory in for example, or upgrading your devices BIOS to support TPM2.0).

You can run this on non-corporate IT managed devices only here:
(thanks to my friend Rowland Hills for spotting the error before)

For managed devices, within an organisation, then IT can check if devices are ready for it using Intune/Endpoint Configuration Manager and can be accessed from https://endpoint.microsoft.com and then navigate to “Reports/Endpoint Analytics/Work from anywhere” blade.

Windows 11 Readiness in Microsoft Endpoint Manager

Note: It is possible (though of course not recommended) to attempt to bypass the checks by installing Windows 11 clean on an unsupported device, though your mileage may vary as to whether it works. Microsoft guarantees no updates on devices that are “unsupported” on Windows 11 except for security patches.

New Devices will ship with Windows 11

Windows 11 will be available to buy pre-loaded on new PCs if also meet the minimum requirements. Microsoft say that devices like the Surface Laptop Studio and Surface Pro 8 will be amongst the first to ship with Windows 11 out of box. Lenovo and Dell are also releasing theirs very soon after.

People say Windows 11 isn’t ready

It is…. but there’s still more work to do and things to polish.

Like Windows 10 before that, Windows is services regularly based on feedback from testers and now the wider public and corporate users. Microsoft is already hard at work on the next update to Windows 11, known as version 22H2 that will continue Microsoft’s vision of simplifying and modernising the Windows User Experience throughout. Windows Insiders in the DEV channel have been testing early builds of future builds for a couple of weeks.

We already know that the next build will add a more consistent and complete dark mode, a continued effort in updating legacy interfaces and apps that haven’t changed since Windows 7/8 and Android App Support which is dubbed to be released early 2022. Based on user feedback in the Insider Hub, there will also likely be enhancements to the task bar and start menu such as “re-enabling” drag and drop of files across apps via the taskbar – one of my bug bears in Windows 11.

This is just the beginning…

…of the Windows 11 journey. You can check the Feedback Hub in the OS, visit the Microsoft Blog pages or become a Windows Insider to help shape the future of Windows 11.

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What we might see at the Surface Event tommorow (22nd Sept).

Based on leaks, past years and media gossip we expect to see:-

  • Surface Book 4
  • Surface Pro 8
  • Surface Go 2
  • Surface Duo 2 (aka surface phone)

So as my friends, colleagues and followers know I’m a big fan of Windows and Surface so just a tad excited for the annual Surface hardware event on Wed Sept 22nd 2021.

There’s been loads of coverage by Windows Central for example as well as many other spotters and bloggers as well as what has been refreshed in previous years. As such ere’s what might be coming based on the rumours and leaks and update history of past events.

Surface Book 4?

One of the most rumoured design changes “may” be coming to the Power horse that is the Surface Book 4. This (if true) will be a major uplift to the current model and w is expected to feature a brand new design with non-detachable 2-in-1 design which will basically combining the best of Surface Laptop with the Surface Pro form factor to create the new Book 4.

Based on the renders and numerous leaks, the display on the Surface Book 4 will be able to be pulled forward and laid flat over the keyboard deck for drawing or taking notes which also resembles similaraires to the Surface Studio.

Leaked images of Surface Book 4 (maybe)

I’d expect the usual upgrades to the internals, USB A to be ditched in favour of USB C (or even thunderbolt) and upgraded graphics capability and a possible increase in screen refresh rate to match the new dynamic refresh which is part of #Windows11.

The big question is will this in fact be called a Surface Book 4 or something else… Time will tell.. But I think its fair to say that this is likley to be the biggest highlight of the event on Wednesday.

Surface Pro 8

The flagship Surface Pro device (which will most likely be called the Surface Pro 8) should also be unveiled.

Surface Pro Black

There is unlikely to be any major design changes but there are rumours we will see a more Surface Pro X feel to this years model with a bigger display and thinner bezels. There also be the usual spec upgrades to chipsets and processors to the latest and greatest.

There also been reports that Microsoft might be ready to up the screen to support a new dynamic refresh rate of up 120Hz for this years higher end Surface devices.

Surface Go 3

The ever popular Surface Go is likely see just a modest upgrade this year with better chipsets and battery and again will most likley keep the Intel Pentium Gold processor as well as an i3 (or maybe i5 option to match the Surface Laptop).

Surface Go

Other than, not expecting much else other than it would be nice to see an option of black… Everyone loves a black Surface.

Surface Duo 2

I loved the Duo v1 (price tag aside) but it lacked a lot of leasing features that would have earned more airtime…

There been lots of rumours and leaks in this one but we hope to see a much better phone that still builds on the amazing looks and quality of the original. We expect and hope to see it feature at least:

  • Latest Processor (Snapdragon 888)
  • 5G and Bluetooth 5
  • Upgraded camera, as well as rear cluster
  • NFC
  • Upgraded battery and Screen
Surface Duo 2. Image (C) Windows Central

A new Surface Studio?

I’d love to see a new Studio but not heard any rumours on this one and suspect the new Surface Book 4 may create the hybrid graphics powerhouse in a mobile form… Who knows…we all will in a days time.

Where to watch the event?

The event is streamed live at 4pm UK time (11am ET) and can be watched (or register for a reminder) here.

Link: https://www.microsoft.com/en-us/event

What are you most excited for?

Please leave your comments below…

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Real time co-authoring on protected files is now supported in Microsoft 365 Apps

Microsoft have announced that real-time co-authoring support for encrypted documents (which has been in preview for a while) is now generally available. Co-authoring is a feature that allows users to collaborate on documents across Word, Excel, and PowerPoint for example, but it only worked on files that weren’t protected with encrypted….. until now.

CoAuthoring Proetected Documents
Image (C) Microsoft

 

“With Microsoft 365, when sensitivity labels are used to encrypt Word, Excel, or PowerPoint documents, multiple users can now edit these documents in real-time with AutoSave, empowering teams to do their best work while maintaining protection across the document lifecycle,” Paras Kapadia, Principal Program Manager for Office 365 explained.

Co-authoring support for protected files is supported now on the Web, Windows and Apple Mac clients and will be coming to iOS and Android “soon“.

You must “enable it” to enable it!!

It’s worth noting that unlike many Microsoft 365 features which are “on by default”, organisations who want to use co-authoring on protected documents need to enable this in the Microsoft 365 Compliance Center.

Microsoft 365 Compliance Centre

 

Microsoft also provide full guidance for admins on how to do this here.
Please note: once enabled, you need to contact Microsoft support should you want/need to turn this off for any reason.

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Microsoft kills off MSN and Starts.com again!!

Microsoft has annouced and launched (starting today) Microsoft Start, which is a new(ish)/revamped personalised news service which pulls together personalised and targeted news and information from the Microsoft anews Service (MSN) and from “more than a thousand” other publishers.

“Microsoft Start” (image (C) Microsoft)

Microsoft Start will be available via the web at MicrosoftStart.Com, from the Microsoft Edge “new tab” page, Windows PCs, tablets and mobile devices and will provide a consistent yet personalised feed with news feeds and stories coming from a over a thousand selected publishers, which will be fine tuned as users like or dislike content or content types that appear in their feeds as Microsoft Start learns more about the user.

“Microsoft Start brings new technology to content experiences, including Microsoft’s latest advancements in AI and machine learning, coupled with human moderation, to help people stay up to date with information that is personalized for their interests.”

Liat Ben-Zur | Microsoft CVP

You can read the official annoucement from the Microsoft blog here:

Get started with MicrosoftStart

The Start experience currently looks and feels familiar (I’d almost go as far as saying the same) as the existing MSN service. Users can customise Start by clicking on the “Personalize” button which will allows access to managing interests and tweaking the types of news recommendations the service provides.

Microsoft Start seems to be a combination of a number of different Microsoft services, including Cortana and MSN. For example the Cortana app (as it was) was able to use AI and Machine Learning to determine your interests and display the latest “useful” news and headlines in the feed, as well give you travel time estimates based to meetings based on your location.

Microsoft Start has adaptive “cards” similar in some ways to the old “live tiles” in Windows 8-10 and the widgits in Windows 11 today. These cards provide updates to things like local weather, breaking news, finance, traffic, and sports etc.

The experience on Edge is pretty much no different to the current MSN one and the http://microsoftstart.com url even redirects you to https://www.msn.com but I expect this will change over the next few days as the service rolls out.

Microsoft do say though that Microsoft Start doesn’t replace MSN.com, and the dedicated Microsoft News app for Windows 10 and Windows 11 will continue to exist for the time being.

Why the name change?

You’ve got me on this one….

Microsoft haven’t offically revealed why they have brought in a brand new name for the service. Microsoft News Service (MSN) worked for me (like Apple News, or Sky News or BBC news) it was it was and did…

I’m sure we will find out more at somepoint though… There’s always a reason after all..

Available now…..

Microsoft Start is live now at MicrosoftStart.com, and is live on the Microsoft Edge new tab page (try it), the News and interests taskbar thingy on Windows 10, and also in the Widgets app IN Windows 11.

In the coming days, the Microsoft News app on Android and Apple iOS will be updated and rebranded to Microsoft Start (so don’t confuse it with something else!) .

Microsoft search in Google play store.

Thoughts?

What do you think of the new service?

What do you think of the name change?

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Windows 11 release date announced …

Windows 11 logo

Microsoft announced today that Windows 11, will be officially released on October 5, 2021 and will start rolling out to “eligible” Windows 10 devices on that date onwards.

Windows 11 will also come pre-installed on many new devices from Microsoft, Dell, Lenovo, Asus, Samsung etc.

Windows 11 is already available for WindowInsiders and the “beta testing” will continue though to October 5 and then continue for the next batch of feature releases as it did with Windows 10.

Windows 11 start menu

Windows 11 requirements

Whilst Microsoft annouced last week that some select 7th gen Intel chipsets (like Surface Studio 2) will support Windows 11, in most cases the core system requirements include:

  • ‘modern’ 64bit dual-core or higher CPU
  • 4GB of RAM (but 8GB ideally)
  • 64GB storage (SSD ideally)
  • DirectX12 supported GPU
  • Secure Boot
  • TPM 2.0 chip (enabled) in UEFI settings

Phased Rollout

As usual with Windows updates and upgrades the  Windows 11 upgrade will roll out gradually to devices that meet the minimum requirements for Windows PCs and say their upgrade system will use “intelligence algorithms” to make it available on more devices over time. “We expect all eligible devices to be offered the free upgrade to Windows 11 by mid-2022,” Microsoft said in the annoucement.

Interestly, Microsoft said last week that users will be able to use Windows 11 ISOs to manually install Windows 11 on unsupported PC though there is a caveat in that Microsoft are not committed to service these devices via Windows Update, and that includes security updates.

One thing to note is that Android app support, a feature announced during the Windows 11 unveiling event, won’t be shipping this year but will start testing with Windows Insiders soon.

What about Windows 10 support

For devices not capable of running Windows 11, or for users/organisation not ready to move to Windows 11, Windows 10 will still be supported through to 2025.

Read more about Windows 11

You can read more about the new and upcoming features in my previous blogs or on the official Microsoft Blog

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Microsoft 365 E5 becomes more “cost efficient” as non E5 SKUs get first price increase in years..

Microsoft’s have annouced the first ‘substantive’ price increase for many of its commercial Office 365/Microsoft 365 subscription plans is coming in March 2022.

On March 1, 2022, Microsoft will be increasing prices for most of its commercial Office 365 and Microsoft 365 subscriptions with the exception of consumer, education and also Microsoft 365 E5, which will not be increased.

The increases will range from $12 per user per year more for Microsoft 365 Business Basic, to $48 per user per year more for Microsoft 365 E3. In some cases, Microsoft is increasing prices to match those of the competition (read, Google), officials said. In other cases, it is adjusting prices to reflect the considerable value added to the Office 365/Microsoft 365 suites over the past several years, they added.   

Microsoft have said in a blog post that since the introduction of Microsoft 365 four years ago, they has added 24 apps to their Office 365/Microsoft 365 suites, including Teams, Power Apps, Power BI, Power Automate, Stream, Planner, Visio, OneDrive, Yammer and Whiteboard as well as over 1,400 new features to its the core products across Microsoft 365 subscriptions over the past decade.

How much are the increases?

I’ve only seen the US$ pricing so far, but price increases range from $12 pupm for Microsoft 365 Business Basic, to $48 pupm for Microsoft 365 E3. In many cases the reason for these increases is to reflect the considerable amount of value added services added to the Office 365/Microsoft 365  over the past few years.

Microsoft 365 Business Basic up $1 to $6pupm

Microsoft 365 Business Premium up $2 to  $22 pupm

Office 365 E1 up $2 to $10 pupm

Office 365 E3 up $3to $23 pupm

Office 365 E5 up $3 to $38 pupm

Microsoft 365 E3 up $4 to $36 pupm

Microsoft 365 E5 No change at $57 pupm.

Microsoft 365 F SKUs – No change.

Jared Spataro, Microsoft Corporate VP for Microsoft 365 said “Microsoft believes the changes in prices may make the Microsoft 365 E5 SKU even more attractive” to customers”.

Take but give back..

Microsoft also said (more quietly) that that will be adding unlimited dial-in capabilities for Teams meetings across all its paid enterprise, business, frontline worker and government suites over the next few months (after offering free conferencing on a limited time for the last 12 months). This will help drive more people towards audio dial in (and presumably voice services) within Microsoft Teams and allows meeting participants to dial-in and join a Teams meeting from any device. Without needing the Teams client installed.

Read more….

For the official annoucement (US only at time of writing), read the official blog here.

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New “Side-by-Side” and “Reporter” Presenter modes coming in August to Teams

ReporterMode_InTeams

Coming to complement the newly released “Standout mode” that rolled out to Microsoft Teams last months, 2 new immersive presentation modes are about to start rolling out.

This update is referenced within Microsoft 365  Roadmap ID 83371.

What do the new modes mean for presenters?

Thia update will enhance the presenter view to make desktop or app sharing more inclusive and better for hybrid meetings, ensuring the presenter can be seen at all times. Side by Side and Reporter Mode

Side by Side Mode

In this mode, meeting participants will see the presenter’s video feed and content overlaid on a background image (which can be customised).

Side-By-Side mode in Teamss
Side by side presenter mode in Teams

Reporter Mode

In this mode, the meeting participants will see the presenter’s video feed superimposed over the background image while having the content over their shoulder, placed diagonally. Like. TV broadcast.

ReporterMode_InTeams
Reporter Mode in Teams

The modes are customisable….with different backgrounds (not custom ones yet though).

What can be customised?

  • Presenters are able to customise the background image before starting the presentation.
  • Presenters are able to enable or disable the video feed during the presentation from the sharing bar.

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Zoom gets into Contact Centres with acquisition of Five9

After experiencing huge growth like many Cloud UC vendors) during the COVID-19 pandemic, Zoom has made its first major acquisition by agreeing to buy cloud contact center Five9 for $14.7 billion.

In the past year, Zoom have been adding more enterprise and home collaboration tools to its services including new room systems partnerships and office collaboration products, their new cloud phone system, and an all-in-one home communications appliances in an aim to rule the home and enterprise market space.

This acquisition will allow Zoom to expand into call center space (a market said to be worth around $24 billion. In the official announcement, Zoom CEO, Eric Yuan said “We are continuously looking for ways to enhance our platform and the addition of Five9 is a natural fit that will deliver even more… value to our customers,”.

Zoom feed on twitter

Once the audition completes in early 2022,Five9 will become an operating unit of Zoom and its chief executive, Rowan Trollope (Ex Cisco), will become a president of the company.

How are Five9?

Five9 was founded in 2001 and has around 2,000 customers globally, including major brands like SalesForce and Under Armour. They processes in excess 7 billion minutes of calls annually.

Zoom, (like other leading UCaaS vendors) already partner and integrate their solutions Five9 to add integrated contact and customer experience solutions into its platform. The contact centre business has grown hugely since the start of COVID-19 and with customer habits now “the way of life”, the move to deliver a better online customer experience will now benefit zoom through these new integrated revenue streams.

It’s a 3 legged race in the UCaaS market…

According to Gartner, global spending on cloud-based video conferencing technology is forecast to reach $5.5 billion this year, up from $5.0 billion in 2020, a space where today, Zoom, Microsoft and Cisco as the clear front runners leaders. Cisco and Zoom will now own a slice of the contact centre market directly while Microsoft continue to leverage the partner eco system to drive options and choice to customers.

Thanks for reading and I welcome your thoughts and feedback on this acquisition and the UCaaS space generally…

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#Windows365 is here as Microsoft announces Cloud PC at Inspire2021

Windows365 is a new service that will let users access their corporate ‘cloud’ PC from anywhere by streaming a version of Windows 10 (or Windows 11 when released) in a web browser. At initial launch, (2nd August 2021), organisations have two edition options – Windows 365 Business and Windows 365 Enterprise – with multiple Cloud PC configurations in each edition based on performance needs.

Designed for the disparate and agile workforce

Windows 365 allows organisations to equip distributed workforces, temporary and seasonal employees, contractors, and employees who have a need for specialised workloads in a flexible and highly secure manner – regardless of their location or device. Windows 365 will allow organisations to add and remove users with secure managed Cloud PCs according to the changing needs of the business and of the individual user, allowing them to scale for busy periods without the logistical challenges of issuing new hardware. Cloud PCs can be scoped, and scales based on the specification/power that best meets the user need and is paid for on a simple per user per month price.

Built on Azure Virtual Desktop – runs on anything

Windows 365 is built on Azure Virtual Desktop but simplifies the virtualization experience and licensing. Organisations that require greater customization and flexibility can of course still opt for Azure Virtual Desktop to modernize their VDI (Virtual Desktop Infrastructure) in the cloud or use a combination of both. 

Windows 365 offers a consistent Windows experience, across any device/operating system including Windows, Mac, Linux, iOS, or Android. It promises to support all your business apps such as Microsoft 365, Dynamics 365, Power Platform, line of business apps, and more as well as the Office 365 suite.

It provides an instant-on boot experience that enables users to stream all their personalized applications, tools, data, and settings from the cloud across any device and allow them to pick up right where they left off. The state of a user’s Cloud PC remains the same, even when they switch devices.

Feature Support for Windows 365
Windows 365 Device Support (July 2021)

Consistent Device Management

Microsoft Endpoint Manager is used to procure, deploy, and manage Cloud PCs for their organisation, since Windows 365 is consistent with how they manage physical devices with Microsoft End Point Manager. Cloud PCs are managed alongside physical devices and can apply management and security policies to them in the same way as they do on physical devices.  There is extensive monitoring too and IT can change on the fly the specification (processor, RAM, and disk) to adjust the performance of the Cloud PC to make sure the users are getting the best experience. There’s also built-in analytics and performance metrics to look at connection health across network to make sure the Cloud PC users can reach everything they need.

Build on Zero Trust Foundation

Windows 365 is built with a focus on a Zero Trust architecture. It stores information in the cloud, not on the device, and encryption is used everywhere as you’d expect with an Azure service. All managed disks running Cloud PCs are encrypted, stored data is encrypted at rest, and all network traffic to and from the Cloud PCs is also encrypted.

Licensing Information

Unlike other virtualisation services, Windows 365 is priced on a per-user price and are allocated via the Microsoft 365 admin centre portal in the same way as other Microsoft 365 E3/E5 licenses.

Windows 365 will initially come in two flavours – Business and Enterprise, and Microsoft will offer 12 different configurations for both the editions. The Cloud PCs can be configured with a single CPU, 2GB of RAM, and 64GB of storage at the low-end, all the way up to eight CPUs, 32GB of RAM, and 512GB of storage.

A full range of available configuration and example scenarios is available here.

Windows 365 will be officially available on August 2, 2021, and pricing will be announced on the same day, though rumours say we expect pricing to start from ~£25pupm

 

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There are no clouds in space… But there is Azure!

I read an article recently about Stephen Kitay – the Former Deputy Assistant Secretary of Defense for Space Policy, who is now  Senior Director at Microsoft Azure Space. It got me thinking… Firstly.. what a cool job title…. and secondly… what is Azure Space..

It’s quite cool.. Tech and Space!

Microsoft says that “Azure Space was created to be the platform and ecosystem of choice for the mission needs of the space community” . It’s designed to make connectivity and compute increasingly attainable across industries including agriculture, energy, telecommunications, and government.”

Azure Space Overview

I loved researching and sharing some of what I read. What a great project to be part of… Imagine being asked what do you at a networking event and saying “supporting customers on their space missions off and on the planet, using the power of cloud and space technology to help business across industries re-imagine solutions to some of the world’s most challenging problems”

Taking cloud-powered innovation beyond Earth with “Azure Space”.

With the enormous challenges space presents, there also comes great opportunity. The space community is growing rapidly, and innovation is lowering the barriers of access for public and private sector organizations.

Microsoft is the first hyperscale cloud service provider to join the Space Information Sharing and Analysis Center (ISAC) as a member organization and they plan to share our unique global threat insights to protect critical infrastructure and strengthen cybersecurity expertise across the space community.

What is the purpose and applications for Azure Space?

“Microsoft are diligently working to make Azure the platform of choice for the mission needs of the space community, bringing our unique global threats insights to protect critical infrastructure and strengthen cybersecurity expertise in the space industry“.

But…. Its not just about sticking Azure in space stations and shuttles.

Putting compute, data and AI into space makes connectivity and compute increasingly more attainable and accessible across the globe and has huge benefits across industries such as agriculture, energy, telecommunications as well as across the public sector and in particular in regions where traditional connectivity and access to compute is more sparse. Third and developing world nations will also hugely benefit. “ our ambition is to grow the entire world community, which is the basis for Azure Space.”

OK so what is Azure Space though?

Azure Space is basically a set of innovative service offerings, a new partner ecosystem and a global strategy focused on specific core areas to addresses never-before-seen security challenges. Azure Space is made up of 3 main things..

Azure Space Components Overview

Azure orbital

Azure Orbital is a Ground Station As-a-Service that provides communication and control of a satellite and enables satellite operators to communicate with and control their satellites, process data, and scale operations within Microsoft Azure.

Azure Orbital brings satellite data directly into Azure, where it can immediately be processed with market-leading data analytics, geospatial tools, machine learning, and Azure AI services.

In essence Azure Orbital will allow  organisations/providers of “space connected stuff”, to take full advantage of the Microsoft’s global network and services infrastructure to build new product offerings and services with the edge, 5G, SD-WAN, and AI.

Azure Modula Datacenter

 The Azure Modular Datacenter (MDC) is a complete, rugged datacenter solution for organisations/servjce providers that need cloud computing capabilities in hybrid, sparse or challenging environments like space.

Microsoft designed the MDC to support high-intensity, secure cloud computing in challenging environments, such as situations where critical prerequisites like power and building infrastructure are unreliable. Built on Azure Stack(r), it is a self-contained unit the provides the capability to deploy a complete datacenter to remote locations, or to complement existing infrastructure. The MDC runs primarily on terrestrial fiber, low-bandwidth networks, or be completely disconnected.

Azure Orbital Simulator

With space mow opening up to more commercial and government space organisation, the pace and demand of developing interconnected satellite networks increases exponentially.

To aid with this, Microsoft have created Azure Orbital Emulator, an emulation environment that conducts massive satellite constellation simulations with software and hardware in the loop. This allows satellite developers to evaluate and train AI algorithms and satellite networking before ever launching a single satellite reducing cost, time and money as well as human safety naturally. With Azure Orbital Emulator, Azure can emulate an entire satellite network including complex, real-time scene generation using pre-collected satellite imagery for direct processing by virtualized and actual satellite hardware.

“The Goal of Azure Orbital Emulator is to aid the preparation of space missions with the power of Azure.”

Azure Orbital Emulator is already being used Azure Government customers globally.

Credits and further reading

Some of the content here is referenced/quoted from the full comprehensive report. https://www.helpnetsecurity.com/2021/07/13/microsoft-azure-space and on twitter at @helpnetsecurity. Much of the information comes from Microsoft Azure blogs referenced below.

For further reading (it’s quite interesting) you can read Microsofts official blurb and ongoing updates here.

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Microsoft makes another security acquisition…

Microsoft has just announced that they are to acquire cyber security company RiskIQ in a $500m deal.

RiskIQ provide cloud-based software as a service (SaaS) for businesses to identity various phishing, fraud, malware and other online threats.

Risk IQ

Microsoft’s Eric Doerr (VP of Cloud Security) explained in their annoucement how RiskIQ’s expertise and global threat intelligence platform will help their customers to better apprehend online threats in their digital transformation journey with the technology to become part of their integrated Security and Threat protection suite(s).

“The combination of RiskIQ’s attack surface management and threat intelligence empowers security teams to assemble, graph, and identify connections between their digital attack surface and attacker infrastructure and activities to help provide increased protection and faster response”.

Eric Doerr (Microsoft VP of Cloud Security)

Microsoft have a growing and comprehensive industry leading portfolio of integrated security and threat protection solutions for addressing the needs of hybrid and multi-cloud environments. The acquisition of RiskIQ’s expertise follows an ongoing list of acquisitions in the cybersecurity area.

“Our (Risk IQs) technology and amazing people will be a powerful addition to Microsoft solutions. Together, we’ll empower CISOs and security operations teams to proactively detect and defend their enterprise against all threats, both on-premise and across multi-cloud. “

Statement from RiskIQ

You can read the full annoucement in the Microsoft Security Blog here.

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Windows 11. A fuss about nothing? Not at all!

Windows 11 logo

So last week, Microsoft officially unveiled the “Next generation on Windows” with #Windows11 and 4 days later the first #WindowsInsider build (yes its rough around the edges still) made its way to insiders. I’ve only been using it a day but I can tell you…
“It’s NOT a fuss about nothing. It’s a big and welcome change”.

Windows11 #WindowsInsiderBuild

What’s the big deal?

Well, It’s been 6 years since #Windows10 launched and it’s been updated roughly twice a year since launch which has included the gradual (they are still working on it) phase out of the remaining legacy features and components left over from #Windows7. Truth be told, much of the reason for these legacy remains have been necessary to support older legacy applications that still today exist across many industries..

Windows 10 is  the world’s most widely used PC operating system with over 1.4 Billion devices using it (yes there is “still Windows 7 and XP out there)!

Windows 11, (which will release later this year) promoses a fresh new design and many newly designed features design to address the new needs of work, education and productivity and creativity…. and was described by Panos Panay, Microsoft’s Chief Product Officer as “the Windows that brings you closer to the things you love“. So what new features can we expect?

So. What’s new?

Secure from Chip to Cloud

A lot has changed and lots for will be coming as the operating system develops and matures before it’s expected launch in Autumn this year.

One of the core things you may have heard in the press is about the significant system requirements needed to run Windows11. Much of this is around requiring the use of modern processors and in particular modern security in the form of TPM 2.0.

TPM stands for Trusted Platform Module. Even though TPM 2.0 has been in new PCs for years, it’s a technology that many hadn’t heard of until this week.

Whilst I’m not going to dive into this here, (you can) a new security blog post from Microsoft’s director of enterprise and Operating System Security, David Weston, explains the importance of TPM 2.0. Security is big in #Windows11 and is a major step towards any organisation achieving zero trust security policy. Read the blog above to learn more..

Evolved, redesigned but ever “familiar” design

The main change from Windows 10 to a Windows 11 is a new refreshed and completed updated user interface which has rounded “fresh looking” corners, new modern desktop wallpapers, pastel colours, a centred Start menu and Taskbar and more adaptive experience complete with modern style widgets which essentially replace the “live tiles”.

The UI feels very modern and dare I say a bit “mac-like” and is very comparable to what we saw with early concepts of what  Windows 10X was going to look like…..but what else is new? If you haven’t see it yet (where have you been), then check out the “sizzle” video below.

  • Increased performance. Windows 11 promises more performance whilst browsing the internet with Microsoft Edge and major updates (which will be once a year) will also be nearly 1/2nthe size of Windows 10s.
  • “Snap Layouts” make multi-tasking and the transition from single screen to multi screen much easier without need to remember keyboard shortcuts or use third party apps. With snap layouts users can create “collections” of the apps you are using which can sit in “groups” in the Taskbar. These can then be and can maximised or minimised together allowing you to switch between tasks and apps quicker. This comes into its own if you use multiple displays or use your laptop/Surface connected to a monitor since it ensures that the apps always open on your preferred screen.
  • Android Apps are coming to Windows through a new ’emulator’ and will available from the Amazon Appstore.
  • New App Store. The new revamped store promises to be faster and will be the “the safest and most secure way for you to get your apps on Windows.”
  • Widgets replace LiveTiles. Familiar to a modern mobile experience, widgets can be accessed directly from the Taskbar and uses AI to provide a personalised and contextualised experience and content. This builds/replaces the recent “news bar” in Windows 10 Build 21H1
  • Microsoft Teams will be (its not in the first build) integrated directly into the Taskbar. This replaces Skype (in Windows 10) and enables users to initiate calls and meetings as well as mute yourself. This will come when the new redesigned Teams client is available later this year.
  • Xbox “built in”. Well, sort of! Xbox is a big part of Microsoft so it’s unsurprising that enhanced gaming experiences such as cloud streaming, Auto HDR and Direct Storage which are all found in Xbox are coming to gaming PCs to improve gaming on PC.

How can I get it now?

The official Windows 11 upgrade will begin rolling out to all new and compatible devices in late 2021 (most likely November time) – but if you want to try an early version, provide feedback and test new features as they are being developed, you can join the Windows Insider Program.

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Microsoft has just made a HUGE acquisition in the AI space in the region of $20Billion.

Microsoft has just acquired voice AI expert Nuance for just shy of $20Billion which should be completed by the end of 2021.

This is part of Microsoft’s continued “big bet” on healthcare. In fact, Nuance and Microsoft have been partnering on products relying on voice AI for a while, but the acquisition gives Microsoft access to Nuance’s extensive portfolio of tech to complement its drive for more of the enterprise AI market.

Gartner analyst Gregg Pessin said that “The healthcare industry is primed for digital transformation. All of the digital giants have healthcare initiatives. This acquisition moves MS forward in that effort,” and “provides Microsoft access to Nuance’s well-established healthcare client base — think EHRs with digital transcription capabilities“.

Announced earlier this year, but now formally approved, this is one of Microsoft’s biggest acquisitions to date, though it is still shy of their biggest acquisition to date, which was their acquisition of LinkedIn for $26.2 billion.

Who is Nuance?

Nuance is known by many as the company that “helped make Apple’s Siri”, but in fact their voice technology is used in several ways and across many different industries including the health, science, and medical sector.

Microsoft has been working with Nuance since 2019 and has worked vigorously in the health care industry (a huge focus sector for Microsoft) to help doctors capture medical information from patients during care. Microsoft has said that bringing the Nuance technology and people into Microsoft will enable further rapid worldwide adoption of the technology across more professional industries.

As part of the announcement today, Microsoft’s Satya Nadella said: “Together, with our partner ecosystem, we will put advanced AI solutions into the hands of professionals everywhere to drive better decision-making and create more meaningful connections, as we accelerate growth of Microsoft Cloud for Healthcare and Nuance.”

Just health or wider applications?

Microsoft announced the “Cloud for Health” about a year ago – so this leap make sense in starting to put some more “guts” to their health proposition.  There is clearly a lot of value in the AI technology that enables Nuance’s products to achieve the high NLP accuracy levels needed for medical/healthcare and medicine terminology transcription.

That said, it clearly would make sense i think that Microsoft might leverage this AI to work in a comparable way in other verticals which inhibit similar complex language and terminology such as legal – another sector Microsoft is heavily focusing on. 

Other areas where this technology acquisition could help is in bringing smart AI and voice telemetry to their Windows 11 and Office applications such as Cortana. 

For the most through, we will have to wait to see how this technology weaves its way into the rest of the Microsoft 365 and Azure Cognitive services stack, I guess. 

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Registration open for ‘virtual’ Microsoft Inspire 2021 partner event.

Microsoft has opened registrations for this years Inspire 2021 virtual conference, which will be held on July 14th and 15th.

Microsoft Inspire is Microsoft’s largest (and global) annual partner event and as usual features several high-profile global execs including CEO Satya Nadella and EVP of Worldwide Commercial Business Judson Althoff.

What might we hear about?

Last year, there was huge news and updates around Azure,  Microsoft Teams, Microsoft Edge as you’d expect with also a focus on new services such as Microsoft Lists, and Power Automate Desktop.

This year we can expect to hear some new enhancements and updates and I expect to see a focus around the recently(ish) announced Microsoft Viva along with more updates around Windows (following the event on the 24th June) and probably some new things none of us are expecting… .

You can register for Microsoft Inspire 2021 on this page with your Microsoft account, Office 365, LinkedIn, or GitHub account.

See you there Microsoft partners…

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Cisco unveil new Webex logo, new look and add a bunch of new features

Summary

Last night, Cisco unveiled a new “modern” logo for its Webex product suite along with annoucing a new set of features coming soon which range from background noise cancellation to adding polls and quizzes to make meetings more interactive.

The video Conferencing race continues as the leaders of the pack, Microsoft Teams, Webex and Zoom and Google Meet continue to see steady usage growth fueled initially by coronavirus pandemic which has now transformed into most beleive will be a longer term seismic shift to hybrid / home and office working and learning post pandemic as the world’s largest working from experiment has proved (for many) the effectiveness of home working and improved life balance achieved by ditching the daily commute.

New Webex logo

The new Webex Suite

Cisco, which also unveiled a new Webex logo, said its new hybrid work “suite” is circa 40% to buy when brought together compared to the individual components as you’d expect.

The new Webex Suite

In their blog, Cisco said they had subtly added almost 800 new features and devices since September last year to enhance the customer experience across meetings, calling, messaging, and event management specifically to address the long term needs of hybrid work which are very different from a pure remote work model.

Top new features

There was a handful of notible new features announced following a series of acquisitions over the past few months which Cisco are now ready to start baking into their new suite.

In December 2020, Cisco’s acquired Slido, and audience engagement tool with capabilities which include Q&A, polling, trivia, and gamification.

Last month, Cisco then acquired Socio Labs, an event technology platform for live, large-scale events and webinars.

Another new feature aims to more intelligently frame and reframe the speaker or most active meeting participants using machine learning and AI technology to allow the audience to better see body language and facial expressions in meetings – something more easily missed in remote/online meetings.

These new tools which will being Cisco up to or ahead of their competition, (in the case of Slido), are designed to make Webex better suited for the future of meetings and events of all sizes, including large “hybrid” events that combine in-person and virtual attendance, something all the major conferencing venues and hosts need to get right.

New logo, new look

The new webex suite comes with new fresh and dynamic look (which accompanies its new logo) which Cisco says better reflects the products values and initiatives.

The new Webex (image (C) Cisco)

Jeetu Patel, Cisco’s SVP and GM Security and Collaboration was quoted saying to Zdnet “We are unmistakably committed to inclusivity and making sure everyone has an equal voice and an equal seat at the table, no matter where the table is,”

Price “enhancements” too

Cisco said that the new Webex Suite will cost around 40% less than buying the individual components and services a-la-carte.

This is of course expected, with any suite of products but good to see and of course customers can save even more money by replacing legacy tools or disconnected services and platforms with tools from the Webex suite.

Read more?

You can read more and try this out by visiting the cisco blogs here..

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Windows Virtual Desktop becomes Azure Virtual Desktop

Microsoft announced today that they are rebranding Windows Virtual Desktop (WVD) to Azure Virtual Desktop (AVD).

In the annoucement, Microsoft also said that a number of new enhancements (some of which have gone into public preview from today) are coming, which are part of the wider and longer term vision and the changing needs of customers. In the annoucement Microsoft said that the COVID19 pandemic has resulted in organisation moving rapidly to Windows Virtual Desktop for “secure, easy to manage, productive personal computing experience with Windows 10 from the cloud”.

Improved Azure AD Support

Azure Virtual Desktop will support the ability for users to domain join their virtual desktops directly to AAD using just their credentials. They are also fully removing the need for organisations to need Windows domain controller allowing Azure AD as the only or primary authoritive directory service.

Azure Virtual Desktop will also add further support for secure sign on and single sign on, bringing support for smart cards and FIDO2 keys

Another feature now out in public preview is the ability to enroll and manage Windows 10 Enterprise multi-sessions virtual machines through Endpoint Manager just like admins would for physical machines. This further improves the process of managing both physical and virtual desktops using the Endpoint Manager admin center.

Enhanced Endpoint Manager support.

Microsoft have said they are also adding support for IT to be able to automatically enroll these virtual machines using Microsoft Endpoint Manager (formerly Intune), bringing a much more “streamlined” deployment and management experience.

Also coming soon (and in public preview from today) is the ability to be able to enroll and manage Windows 10 Enterprise multi-sessions virtual machines through Microsoft Endpoint Manager in the same way that physical devices are managed today. This closes the management gap and streamlines the process of managing both physical and virtual desktops using the same Endpoint Manager experience.

New QuickStart Experience

Microsoft said that new deployment onboarding experience which will be available soon (in preview first naturally). This is designed to help organisations initiate fully automated deployments from the Azure portal using just a simple wizard style process.

New “per user” pricing model

Yes.. As it pricing and license wasn’t complicated enough, there are new pricing options coming for organisation to leverage Azure Virtual Desktop VDI and streamed applications in the form of a true SaaS based model.

To make this simpler, Microsoft have announced a new monthly per-user pricing

This new pricing will launch on January 1st, 2022, and will be $5.50 per user per month for apps, and $10 per user per month for apps plus desktops.

A launch promo will mean organisations will be able to use Azure Virtual Desktop for streaming first-party or third-party applications to external users at no cost from July 14, 2021, to December 31, 2021, after which they will need to keep paying for the underlying Azure infrastructure.

You can read about the pricing options here.

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Microsoft beats FY21 Q3 revenue expectations on back of strong cloud and PC sales

Another blinding quarter for Microsoft as they report on their 2021 Q3 Fiscal.

Revenue: $41.7 billion vs $41.05 billion expected

Earnings per share: $2.03 vs $1.78 expected

The biggest winners as above were its Azure Cloud business (Intelligent Cloud) and strong revenue off the back of strong PC sales.

Azure leads the Growth

Unsurprisingly, Microsoft’s biggest growth, and the areas that has pushed its market capitalisation needle to almost $2 trillion, is its Azure cloud division. For the last quarter, Microsoft saw $15.12 billion in revenue from the segment, a 23% year-over-year increase. Azure growth is up 50% YoY.

Intelligent Cloud: $15.12b vs $14.9b expected

Productivity and Business Process: $13.6b vs $13.2b expected. Increase of 15%

More Personal Computing: $13.04 billion versus $12.6 billion expected

“Over a year into the COVID-19 pandemic, the digital adoption curves aren’t slowing down, they’re accelerating, and it’s just the beginning,” said Microsoft CEO Satya Nadella. “We are building the cloud for the next decade, expanding our addressable market and innovating across every layer of the tech stack to help our customers be resilient and transform“.

The other stars of the show

In addition to Azure, Microsoft saw:

  • 19% growth in Personal Computing growth of more than 10% year on year growth of Windows 10 revenue.
  • 35% increase in Xbox and Gaming Revenue
  • Microsoft 365 Consumer subscribers increased to 50.2 million
  • LinkedIn revenue increased 25%
  • Dynamics products and cloud services revenue increased 26% driven by Dynamics 365 revenue growth of 45%
  • Surface revenue increased 12% (up by $1.5 billion). Surface continues to grow at a steady and modest pace despite chip shortages and increased competition.

And Teams?

Well of course this is all part of Offixe 365 but… Some great numbers here too.. Microsoft seem to have consistent teams Daily active usage of 145million daily active users… 100% growth on this time last year as nicely announced by Jeff Teper

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