Semantic Index for Copilot promises to help organisations get ready for AI within their workplace. What is it? How does it work? and Why will we need it?
Last week as part of Microsoft’ annoucement about the next stage of the early previews of Copilot, they also annouced Semantic Index for Copilot, which will allow organisations to better prepare their data and users for Copilot by creating a “sophisticated map” of user and corporate data.
Image (c) Microsoft
This map is formed by encoding and indexing the keyword searches by uses into a vector that combines the phrsses, meanings, relationships and context of the data. This map is used to help Microsoft 365 Copilot to essentially learn more about your organisation (privacy and data protection being preserved of course), allowing it to better respond to user queries or “prompts.”
Available soon (for no additional cost) for Microsoft 365 Enterprise [E3 and E5] customers as well as Microsoft 365 Business Standard and Premium, it will work with the Copilot subsystem and the Microsoft Graph to create a sophisticated map of all the users, data and content in your organisation. It’s purpose will be to identify relationships between people and data, helping it to create important connections between them. Organisations will be able to use this to test the responses, answers and deductions formed by Copilot to help clean up, secure and better govern data eliminating the “garbage in, garbage out”, ensuring it will be able to deliver relevant, actionable responses to prompts based on data held within the company. This little video from Microsoft helps bring the process to life:
Microsoft video on Semantic Index for Copilot
Copilot’s new Semantic Index feature should help the chatbot locate and fetch the correct data requested by a user rather than spitting out every result based on a keyword search.
As the technology community eagerly anticipates the wider release of Copilot, Microsoft’s ongoing efforts to enhance its functionality and expand its accessibility represent a significant step forward in harnessing the power of AI to empower users and streamline work processes. Last week the early preview was extended to 600 (invite only) organisations across the US.
Microsoft also shared new upcoming improvements to their existing products which will become AI infused. These annoucements include the integration of Copilot into Whiteboard, Outlook, OneNote, Loop, and Viva Learning. They also said that new image generation features powered by DALL-E are coming to PowerPoint.
Finally, a reminder from Microsoft that they are committed to ensure tbeir AI solutions adhere to their strict Responsible AI Standard while providing meaningful benefits to their customers.
Microsoft’s Work Trend Index reenfoced our ‘need’ for AI
In order to further remind us, why we lift like Copilot is needed in today’s work environments, Microsoft also revealed the results of their 2023 Annual Work Trend Index.
This report is based on surveys of 31,000 individuals spread across 31 countries. Microsoft’s findings this year indicated that there has been a drastic increae in the volume of assigned work and the pace required from employees. The report claims that leaders, managers and workers are more looking towards AI solutions to reduce their respective workloads, rather than being scared about jobs it may replace.
The work trend index also highlights the following key points..
62% of employees spend unnecessary time searching for information, as well as communicating and coordinating across teams, leaving little focus time
Nearly two-thirds of the respondents noted that they did not find enough time to do their actual job
70% of respondents would prefer delegating some of their workload to AI copilots
With the rise in AI-powered solutions, 49% are concerned about job security
Managers are 2x more likely to empower their employees with AI rather than replace them with it
82% of enterprise leaders believe that their employees will require new skills in this age of AI, including prompt engineering and enhancing their workflows by integrating AI
There has been a 79% year-over-year increase in LinkedIn job postings which have used words like “GPT” and “GAI” (generative artificial intelligence)
Everyone got very excited when Microsoft introduced the world to Microsoft Copilot back in March this year and just yesterday they reached a new milestone, after annoucing a private preview with just 600 global customers.
But… One of the questions I get asked a lot (between colleagues, partners and customers) is “…are there things we need to do to be ready for Copilot when it becomes available”.
The simple answer is yes – if you want it to work as expected
The longer answer is “it depends” on if you plan to use it, how well your current data is structured, organised and governed, and what processes you have in place around user education, training and change management.
Based on the work I have been doing with Microsoft, this list is aimed to provide the key things, suggestions and considerations for IT, managers and leadership on things you’ll want to get ship-shape while we wait for Copilot to be more generally available, which my sources tell me will be late 2023 to Q1 2024.
1. Get your data in shape.
The reason Microsoft 365 is the productivity suite of choice for so many (arguably most) organisations is because it brings together applications, data, groups, users and services into a common and integrated suite, as well as providing thousands of connectors to allow organisations to connect third-party apps and data into mix.
Powered by the Microsoft Graph, Microsoft 365 already has the power to connect people, teams, and organisations across all their apps and services in an intelligent and context aware, with AI powered services scattered across the Microsoft 365 apps and services you use every day….
With Microsoft Copilot….this will move to a whole new level.
Copilot will put conversational AI at the front and centre of every app and service you know and use. Leveraging personal context, re-generative learning and of course the Microsoft Graph, Copilot will make its’ own deductions on what you ask, what you mean, and how you work. Whilst it will learn and evolve, it will of course, still be dependent on your organisational data, and how its structured, governed and secured.
This means if you have say 50 different documents spread out in 15 different locations that talk about your company strategy or business objectives, and only one of them is the up-to-date version. How will Copilot know which version is correct when it needs to surface information based on a request? In the same way, if the management and reporting structure, job titles and other information is incorrect in Azure AD, Copilots’ decisions and advice around people will also likely be incorrect.
To help, organisations get AI-ready, Microsoft have announced that they will soon start to roll out a service known as Semantic Index for Copilot. This is a new service coming to Microsoft 365 which will create a sophisticated map of your data to help you test how Copilot will ingest and act on your data. Image for example a sales manager asking for “FY23 Sales Report,”. Copilot will be data and context aware, meaning that it will not simply look for documents that contain keywords in the filename or text body. Instead, Copilot will try to “understand” and “learn” about who within the organisation produces such reports, when they are shared, and where they are shared to.
Microsoft say that Semantic Index for Copilot will be a vital tool to help organisations ensure that employees will get predicable, relevant, accurate, and actionable responses to their asks of Copilot and will help your organisation to “tweak” their data lifecycle and governance to ensure that the data Copilot acts on is correct and accessible (or not) by the right people.
What should you do? 1. Check and refine your SharePoint and Teams lifecycle, governance and compliance policies 2. Speak to your Microsoft partner about a funded data governance workshop 3. Review and update Active Directory (or connect to HR to ensure these are up-to-date) 4. Look out for the release of Semantic Index for Copilot to "test your data"
2. Get your security in order
In a similar fashion to making sure our data is correct from a version and validty perspective, if we dont get our security and access control polcies in shape, we risk Copilot duiscovering data that a employee or team may not “meant to have access to”.
In the much the same way that the Office 365 apps “discover” the data around you – presenting files that your collegaues and teams are working on together, Copilot will do the same but on a whole new level, as what is searches for, indexes and uses, will be instructed by the user rather than simply surfaced.
Just like the rest of Microsoft 365, Copilot will adhere to the security, privacy, data governance and data sensitivity policies that has been set-up within your organisation, and will not provide information that the user doesn’t have access to. It may suggest for, example, “you dont have access to that, you may need to request this from Pam in accounts”.
The potential problem of course is that many (ok most) organisations have a sprawl of Teams sites, poor or inconsistent data governance, and inadequate user training, meaning that put simply, you may not realise the sheer amount of information and documents that is being shared within your organisation, and more importantly who actually has access to what data and how many copies may exist and where!
We all worry about Security – do we have MFA? Do we have conditional access configured? Are account protected? Is sensitive information protected? etc. We know the slogan “hackers dont hack in, they login” – just imagine if you have Copilot, and a users’ identity gets compromised. They log in, and with Copilot at their fingertips, they don’t need to worry about where stuff is stored as Copilot will do all the discovery for them!
So what can you do? 1. Review and refine your document management, security and privacy policies - perhaps introduce or enforce DLP and Data Classifcation - aka Microsoft Purview 2. Review your security posture, MFA enforcement, risk based conditional access etc 3. Create straightforward instructions and train people where to store documents and how to protect and secure them 4. Run a pilot and look at adoption data loss prevention and information classification to protect sensitive data. 5. Speak to your Microsoft partner about a funded workshop for 1, 2 and 3.
3. Explore, Plan, Experiment – but treat it as organisational change!
The release of Microsoft Copilot is still a little way away (it is a closed Private Preview today with around 600 global organisations) and there are currently no dates on the roadmap for a public preview mainstream release. There is also no pricing yet about pricing.
What we do know is – it is coming and it will fundamentally impact and change how your people and teams will work. Yes, there is still an element of hype, lots of desire to test it out, loads and loads of questions and lots of unknowns.
Communication and training is going to be a key part of sucess. How do you interface with AI? Yes its’ intelligent, but it’s not a human, therefore people need to be taught how to best work with Copilot. Bear in mind most people use around ten percent of the functionality of say Teams (with most just using basic functions like chat and calling), but to get the most from it, users need to know what to expect, how to use it and how the organisation wants (or not) employees to use it…
Create a pilot group and mini success team. Use this team to keep up-to-date with the news and blogs and above all make sure leadership, management and IT are “in the know”.
Start communicating your plans for Copilot and AI in general. Employees will and should have questions. Are there roles that might change or not be needed? Will you stop hiring? Will you wait and see? It will be important to talk to, and listen to employees, and ideally form a “success with AI” unit, bringing people together from different parts of the business, to discover the challenges they face in their everyday work and how they think and hope AI will help them.
Above all – think of this like a project (one of continual change). Depending on your business, AI will have an impact, and the whole organisation will need to understand and embrace this change (once we have it all working of course). Consider an AI abmassador and follow your usual approach to change management with a roadmap, PoCs, pilots and feedback groups so you hit it head on, with ideas, and a solid vision but with room for hiccups, course changes and surprises on the way.
That sounds like a lot - what can we do? 1. Build a success unit (could be a Team site of Viva Community) 2. Get onto early adoptor programmes when availble, go to the AI conferences and start to leverage demos etc when available. 3. Talk to your peers, partners, and Microsoft Team and look out for funded workshops which will likely be available from summer. 4. Read Microsoft's Worklab report on working with next generation AI (it's a good read).
4. Keep Calm – it is coming but there is time to prepare
Microsoft has just announced the launch of their Microsoft 365 Copilot Early Access Program. It’s an invitation-only, paid preview program that’s set to roll out to only 600 clients across the globe at first in the coming weeks.
They say that they have received overwhelming feedback from their initial early preview clients, they have been “testing the concepts” with. They say those clients have indicated huge benefits to business and the ways in which it can transform and reshape work. In recent months, Microsoft have also released further information around how Copilot will will impact other applications such as Viva, Dynamics 365, Teams and more with new capabilities being announced almost weekly.
This new generation of AI will remove the drudgery of work and unleash creativity…There’s an enormous opportunity for AI-powered tools to help alleviate digital debt, build AI aptitude, and empower employees
Satya Nadella |Chairman and CEO |Microsoft
We will know more as we move forward – there are lots of moving parts – previews, public previews, (potentially) governments getting in the way, data soverignty issues (today data is only processed in the US and not local in local geo), licensing prices and of course availabilty….
In fact – this is probably already out of date as its a rapid moving landscape, and this is just the tip of the iceberg and just Microsoft.
What should you do? 1. Keep checking with your Microsoft team,. your partner and the Microsoft 365 Roadmap 2. Start thinking roles that will be positively affected by AI in the workplace. Speak to users, buid your success team. 3. Think about new skills your teams will need to work along side AI. 4. Read Microsoft's Worklab report on working with next generational AI (it's a good read).
What is next in CoPilot?
A good question….
When Microsoft annouced Copilot in March, where they showed the value concepts in apps like teams, Powerpoint and Excel, they said that this was “just the beginning”. Over the last couple of months, Microsoft have continued to tease new Copilot capabilities to bring AI to every part of Microsoft apps and services. The key annoucements (since the actual annoucement include):
Copilot in Whiteboard – which will make Microsoft Teams meetings and brainstorms more creative and effective. Using natural language, you will be able to ask Copilot to generate ideas, organize ideas into themes, create designs that bring ideas to life and summarise whiteboard content.
Copilot in Outlook will offer coaching tips and suggestions on clarity, sentiment and tone to help users write more effective emails and communicate more confidently.
Copilot in OneNote will use prompts to draft plans, generate ideas, create lists and organize information to help customers find what they need easily.
Copilot in Loop will helps your team stay in sync by quickly summarising all the content on your Loop page to keep everyone aligned and able to collaborate effectively.
Copilot in Viva Learning will use a natural language chat interface to help users create a personalized learning journey including designing upskilling paths, discovering relevant learning resources and scheduling time for assigned trainings.
Q&A – This will evolve
Question
What we know
Source
Where will the data be processed by Copilot?
Microsoft have said that currently all processing will take place is the US. It will eventually be regionalised based on customer tennant. No time scales yet
May 2023: Microsoft 365 Conference
Will Copilot respect data seciuroty and soverienty?
Yes -Microsoft have made it clear that Copilots’ sphere of access will be limited to the user context in which it runs, goverened by your organisation’s policies.
Microsoft Loop was originally announced back in late 2021 and a “next-generation co-creation app that connects teams and tasks across your tools and devices. It’s a new way of working – so you and your team can think, plan, and create together from anywhere!” | Microsoft.
Microsoft Loop “launch video”
Loop introduces a new collaborative way for people to come together and collaborate in new and simple way, breaking down the traditional barriers and issues of over emailing, co-authoring, and sharing. The flexible interface means employees can organise their workspace the way that works best for them.
Microsoft have been working for years to create a new kind of dynamic Office document, known as fluid. The core idea is to transform the tables, graphs, and lists that you typically find in Office documents into living, collaborative blocks of content that exist anywhere.
For me, what makes Microsoft Loop different is the sheer ways and places in which live collaboration can take place – from any Office App
One loop component shared in many places.
This means for example, that you can create and share loop components (a pool, list, paragraph etc), a loop page (consisting of multiple loop components), or a loop workspace (multiple loop pages) via any, or multiple methods such as in an email, a Teams chat or within say a Whiteboard. The loop component exists once, and all changes and updates are therefore update in real time no matter where they are.
Getting started with Loop
You can get started with Microsoft Loop by signing in with your work (or personal) account at https://loop.microsoft.com. You can also download the Loop mobile app for Android and iOS to access Loop on the go. I’d also strongly suggest pinning the Loop webpage as an app to make it easier to access like you would Word or Teams. You can do this from the tool bar in Edge.
Microsoft say that the primary goal of loop is to help “break down silos between apps, people, teams, tools, and devices – enabling your people to be more efficient when creating or organising content” when compared to the current method of document sharing and co-authoring (though there are similarities to the latter).
Microsoft Loop has three main elements, which are made up of components, pages and workspaces.
Loop workspaces: shared spaces that allow you and your team to see and group everything important to your project. You can easily catch up on what everyone is working on and track progress toward shared goals. These contain loop pages.
Loop pages: flexible canvases in the Loop app where you can bring together people and all your components, links, tasks, and data. Loop pages can start small and grow to match the size of your ideas. You can share them across Microsoft 365 apps as a link or as an embedded Loop component. These contain loop components.
Loop components: are portable pieces of content that stay coordinated across all the places they are shared. They can be lists, tables, notes, and more. You can use them in your preferred app, like Microsoft Teams, Outlook, Word, Whiteboard, and the Loop app.
Loop | Image (C) Microsoft
So, you might be in a Teams chat and working on a quick table or list with a couple of a whole team of people. Rather than all send out multiple versions or create a formal document, you can quickly create a loop component in Teams and then if you need wider input, share that component in an email for others to review and edit – the table will be updated for everyone wherever it’s embedded or updated from. Check out the example below.
Similar Products: Microsoft Loop is designed with collaboration and co-creation in mind. The main interface looks a lot like Notion, a workspace app that is used by Adobe, Figma, Amazon, and many other businesses. What makes Loop different is the seamless integration across the rest of the collaboration tools employees use in Microsoft 365.
Benefits of using Loop
Microsoft Loop can help you work better with your team in many ways. Here are some of the benefits of using Loop to work:
Stay coordinated without switching apps: Loop lets you get more done from where you are working without needing to switch apps since Loop components synchronise across apps in real time meaning no copying and pasting information or switching between apps.
Get started quickly: Loop lets you kick off projects or discussions with intelligent suggestions and page templates along with quick access to add the other components you need to work together.
Work together wherever, whenever: Loop is all about collaborating on ideas asynchronously. Loop is simple to use, fluid and intuitive meaning people can come together regardless of time zone, location, and work preference.
Seamless integration across Microsoft 365 Apps: Loop lets you also assign tasks, have task lists, and therefore assign actions. As you’d expect these are fully integrated into the native project and task management features across Microsoft 365. This means teams can create progress trackers and custom labels and have these automatically synchronised up to Planner and To-Do.
Loop Use cases
Ok, so why might you want to use Loop? Afterall, people have been collaborating, brainstorming, working on stuff together for ever using the tools we already have. Since Loop is about breaking away from the constraints of the app and instead focusses on collaborate content, there are some notable examples of where organisations are using Loop to help with:
Brainstorming ideas: Loop is a great space to use components, such as lists, tables, or notes, to quickly create and share your ideas with your team. When available, Copilot will be able to be used to get AI-powered suggestions.
Creating a project plan: Loop pages can be used to make a dynamic project canvas. Since Loop page can leverage sync components such as Todo lists, planner boards and other components, you can create a flexible canvas for the project that is more creative. From here you can easily add components, such as tasks, calendars, roadmaps, and charts, and you can even link to other loop pages, files, or websites to pull all the project resources together in one place.
Preparing a Presentation or Executive Summary: Rather than sharing files and emailing back and forth, you can use Loop components, such as paragraphs, images, lists etc to draft and refine a presentation or document summary. You’ll also be able to use Copilot to improve your writing and generate content or create a starting point from another document. You can also insert Loop components directly into other office apps meaning they can contribute and review without needing access to the full document. This can also be useful for sensitive docs with limited audience.
Running a Meeting: This will soon be how meeting notes work in Teams – but, Loop components, such as agendas, notes, or polls, are a great way to plan and run meetings in real time. Since you can then share the agenda, actions, and other information into other apps like email and teams, these components (such as actions) can be updated easily from anywhere.
Loop Adoption tips
As with anything new that changes how we work, the key with evaluating the use cases of Loop are to start in a confined group.
Start small and simple: Loop is a new way of working together, so it might take some time to get used to it. Start with simple use cases, such as brainstorming ideas, creating checklists, or sharing notes. Use Loop components in your existing apps, like Teams or Outlook, to see how they can enhance your collaboration.
Show the value and benefits: Loop can help people work more efficiently and creatively. As you find use cases of your own, showcase these and spread the loop love. Show others how Loop can save time, reduce app and context switching, and keep everyone aligned. Share examples of how Loop makes the process easier than for example sending emails back and forth.
Be flexible and open-minded: Loop is a flexible and dynamic platform that can adapt to the diverse needs and preferences of different people, use cases and needs. Be open to trying new ways of working together and experimenting with different components and pages. Loop is designed to empower you and your team to co-create like never before.
Get feedback and support: Loop is new and in preview, so it’s not yet a finished product. Ensure you discuss issues and feedback using the feedback section in the Loop app. There are also loads of useful help articles and user groups on linked in and in the Microsoft Tech Community.
TIP: Modern Work Mentor does some great videos and tips on Microsoft 365 apps including Loop - make sure to follow him on his YouTube channel
Current Limitations
Yeah – it’s still in early preview so several things are not where they will be. For me one, the things I hope come soon are the ability to use Loop with guests/external users as today they are “internal only”. It would also be nice to be able to use Loop within Teams Channels (when used in a chat, the Loop is stored in the users OneDrive which is pain). I know both are high on the agenda for Microsoft.
What about Copilot?
Copilot will also be coming to Loop at some point (they do like to tease it) and is currently in private preview with a subset of organisations. Microsoft say that users will be able to use AI-powered suggestions to create a “brainstorm or blueprint”, with Microsoft adapting its Copilot to support a multi-user mode where people can work together with Copilot and ask it questions and manipulate the responses.
Microsoft Designer was first announced back in August of 2022 and has been available in a limited preview to since January this year to gain early feedback from users.
This week however, Microsoft announced that (whilst still in preview), the AI driven social media content creation platform would be available for anyone to try. Microsoft also announced plans to include the tools into their Edge browser in much the same way they have provided the ability to use the new Bing AI search.
Introducing Microsoft Designer
Microsoft Designer is a “Canva-like” designer tool aims to provide a simple, sleek and AI infused tool to help business and consumers quickly produce high quality online content such as social media posts, greeting cards, banners, branding, alerts, promotions etc.
Powered by DALL·E and built as a progressive web app, Microsoft Designer is the latest AI powered tool now in ‘preview-mode, which joins Bing Chat and Bing Image Creator along with many other tools which can be accessed on their own or from within the sidebar of their Chromium powered Edge browser.
Available from https://designer.microsoft.com or from the Edge side bar, users can use Designer to manage and create animations, impressive visuals, text, and design templates specifically for sharing on social media sites like Twitter, Facebook, TickTok and Instagram, or of course on enterprise social tools within an organisation like Viva Engage [aka Yammer].
Example Designer design (c) Rob Quickenden
Here’s some of the great things you can do today in Designer.
Easily create designs with >20 different social media layout sizes across Instagram, Facebook, and LinkedIn.
Automatic (manual override) of elements such as text, video and images to best accommodate your chosen layout, reducing time needed to manually format you posts.
Wide range of animation features including auto text transitions and animated backgrounds.
Save or share directly with social media your finished creations.
Being in preview there is still more to come and the app will continue to evolved based on user feedback and their development lifecycle. Here’s more AI powered tools that Mcirosoft are working on which will be coming “soon”.
New Fill tool that allows users to select an area of a design and quickly place an object in that location
Simple erase function which will allow the user to brush over a person/object in the design and have Designer remove the object, generate and replace it with another image
Expand Background tool, which will be able to quickly fill any gaps within the foreground of your design, and
Replace Background which will be able to switch the background to a new one preserving the rest of your design.
Why integrate into Edge?
Microsoft say that by integrating Designer into Edge, they are bringing these capabilities straight into where people work. Since it will be accessible directly via the edge sidebar, users can access it by simply clicking on the Designer icon. Microsoft say this makes the tools accessible and “in the flow of creativity“, meaning users can quickly create unique designs instantly by simply describing the graphic you want without needing to leave the page they are, switch windows, load apps, or download custom extensions to the browser.
The aim is to improve the workflow and “keep you in the moment” – since whilst creating a social media post, Designer in Edge will provide AI-powered design suggestions to include in the post, which can then be customised and published without needing to leave the browser of switch apps.
As with any preview, Microsoft encourage users to feedback on their experience of using designer – both as a dedicated service and as a Edge browser integrated experience.
Competing with the Design giants
Designer is still in preview and there is lots Microsoft need to do to get it to the level of comparison with other apps like Canva and Adobe, both of whom have recently released their own AI-powered features. Microsoft have done a great job so far and by opening the preview up to the masses and with their recent investment in OpenAI, I expect a plethora of enhancements and new features to keep coming.
Microsoft has released Windows 11 Insider builds ( 22621.1680 and 22624.1680) with fixes and new features. Build 22624.1680 gets fixes and new features whereas 22621.1680 just gets fixes this time round. The full release notes are here.
Evolved Widgets Board
Microsoft say they are starting to revamp the widget board experience (based on user feedback).
This includes a larger (dynamic) canvas (3-columns if supported by the device) and introduction of new zones to provide quick access to new glanceable widgets from their apps and services. Users will also be able to take a high-value break with their personalised feed which will more personalised and customised that the current version.
Feedback request
As always (and an ask from the Windows Insider community and Dev team is) “please file your feedback” on the new experience using the Feedback Hub (🪟 + F, Desktop Experience, Widgets).
Now in public preview, you can now make your Microsoft Teams calls now sound much more pleasing to the ear as Microsoft gives Teams a huge audio quality upgrade in the form of spatial audio support.
What is spatial audio?
Spatial audio works by virtually positioning sounds in the space around you which makes communication sound and feel more natural, inclusive and focused. It makes a significant difference and once you’ve experienced it, you won’t want to turn it off.
Spatial audio can make audio within the Teams meeting more natural, inclusive and focused for all. Spatial Audio is already used by lots of video and media platforms to improve the audio quality in films and music etc. For Teams, it now makes sound though stereo devices sound much more immersive and realistic, significantly improves the quality of virtual meetings.
This means that during a meeting, you can hear exactly where each participant is located, as if they were physically present in the same room. The result is an immersive and realistic sound experience that enhances collaboration and communication.
Another benefit of Spatial Audio is that it reduces background noise and echoes. This creates a clearer and cleaner sound, improving the overall sound quality of the meeting. This is especially useful for people working in noisy environments or with less than optimal acoustics
“This new audio experience spatializes the voices of attendees across the visual meeting stage in the Gallery view. This helps make conversations more natural, increasing the sense of audio presence, and making the conversation easier to follow when multiple people are speaking together”.
Microsoft.
Spatial Audio | Pre requisites
Devices: To use spatial audio within Teams, you need to be using USB-wired stereo headphones, your laptop stereo speakers or external / monitor stereo speakers. Bluetooth audio is not currently supported for spatial audio – but it soon will.
People: To experience this effect, the meeting must have more than two participants in gallery view.
Bandwidth: To preserve audio quality, Teams will turn off spatial audio if your network’s bandwidth or computer memory is too low.
Teams Client: You need to be using the Teams Public Preview (it will be generally released in mid June).
How to turn on Spatial Audio
With spatial audio enables, when people speak, you’ll hear their voices coming from their relative positions on the meeting screen as per the gallery view. Here is how to enable it..
Before the meeting 1. Go to your Teams calendar and select the meeting you’d like to join. 2. Before you join, select Device settings. 3. Under Speaker section, make sure you select your compatible device. 4. Toggle the setting to enable Spatial audio.
During a meeting You can also activate Spatial in the meeting by 1. More “…” > Settings > Device Settings:
Notes and other info
Spatial audio will be enabled in Gallery view
For the best exleriwnxe, you need three or more attendees in the meeting.
1:1 calls and large meetings are not yet supported (but will be).
Wireless audio devices are not yet supported (but will be).
Feature is in public preview now and expected to available to all mid-June ate May to mid-June 2023.
New features are added or annouced weekly with new ones coming for the collective MVP community and user feedback. The Microsoft 365 Roadmap can be accessed here. https://microsoft.com/en-gb/microsoft-365
Originally announced at Ignite in October 2022, Edge Workspaces provides a new way for people to separate browsing tasks into dedicated windows so you can stay focused and better organised across research and search related tasks.
As example, you might (like me) be planning a family holiday – with each family member doing their own googling (sorry binging) and research around where to go, where to stay, how to get there and where to eat. Now – rather than everyone sharing links on messaging apps, Edge Workspaces aims to provide a streamlined and more synced way to research together – through the creation of “shared workspace in Edge” dedicated to what ever you need to do together. These spaces (you can have multiple) can have their own name and colour, set of tabs and individual favourites. What’s great is that these can be co-authored and updated by everyone, making it much easier to keep in sync and stay focussed by keeping this in its own workspace.
Note: you you don’t have to share them…. Just good for organising….
Create your first workspace…
The first thing you do when you start using it is to create a new workspace [you need to be enabled for the preview first – see below to enable it).
First, if enabled (you need to be running Edge Dev), you will see the workspaces icon on the top left of the Edge browser. Edge will then walk you through getting started – it’s fairly straight forward as you can see below.
Getting started with Edge Workspaces (preview)
I will create a new one.. (yes we need to book a family holiday)
Choose a name and theme colour.
Workspaces then appear at the top of the page (in the colour you chose at set-up)
Research as normal
From here, you can do a bunch of things!!! For example you can add edit the workspace, and most importantly, invite people to your space to start collaborating with you… To do this, simply click the “invite to workspace”.
Let’s share our workspace…
To start sharing, select the “invite to workspace“. Edge creates a unique sharing link and from here you can simply copy and paste the link and send it via email or other preferred method. When they click on the sharing link (assuming they are running Edge Dev too), they will be able to start collaborating.
Staying on the same (web) page
Once the other people you invite accept the invite (see below), they can start adding to your shared workspace with you with the changes happening in real time.
Security First: Each member will only see content that they have access to. You must be signed in with a personal account to use Edge Workspaces, and Microsoft will not share browser or confidential account data like logins, cookies, and passwords with anyone else who has access.
I also wish there was a OneNote or Digital scratch pad in the workspace, to allow members to add notes and comments. – have filed this as feedback.
Does it work on mobile…? Not yet. I’m running Edge Dev on my Samsung phone and currently cant see my shared workspaces… hopefully this will come soon (feedback filed).
Getting access to the publicpreview
If you’re ready to get on the same (web) page and try out Edge Workspaces, you can access the preview here. The pre requisites are quick short but Microsoft are limiting how many people get access in the first wave!
You need to be running Microsoft Edge version 111.0.1661.51 (or higher) and also need to be signed in with your Microsoft account.
As a previewer, you get five (5) invites to send to friends and family to allow them to also join the preview.
Workspaces are only available on PC and Mac to start with (hence wont be accessible on mobile yet).
After using as Surface Pro 9 5G for 6 weeks as my daily device, this blog is my hands-on review of, IMO, an “almost” perfect device for working from “almost” anywhere!
Surface Pro 9 5G is a super thin, every bit premium, two-in-one device that continues to improve over the previous iterations. It has superb battery life and fast, always-on data with support for 5G sim and e-sim.
The Surface Pro 9 5G (SQ3)
The Surface Pro 9 range is beautifully designed, and is the first model of Surface device to come with the option of super-fast 5G support built in. Note that the Surface Pro 9 comes in two variants. The Intel version (without 5G) and the SQ3 [ARM-64] version which features built in 5G chipset along with a new NPU chip which adds additional uniqueness to the device (more on that later).
Surface Pro 9 with 5G
What I lovedabout it
What liked less!
✔️ Great battery life and fast 5G connectivity
❌ Windows on ARM still needs stability improvements
✔️ Premium build quality
❌ Feature differences between Intel and SQ3 (ARM) models is confusing
✔️ Best-in-class kickstand, keyboard and pen / inking experience
❌ Not all colour options available across the range
✔️ NPU – provides advanced AI powered camera and voice call features
❌Still need to buy keyboard separately,
✔️ Full HD webcam
✔️ Supports USB-C charging
Surface Pro 9 5G likes and dislikes
Overall look, feel and use
The Surface Pro 9 5G is every bit gorgeous in design and feel as previous Surface devices and looks almost identical to its sister the Surface Pro 9 (Intel version). Both are premium in every way, and feature the impressively thin, aluminium case, 13-inch 120Hz PixelSense display, and perfectly designed (optional) type-covers keyboard which now also houses the (also optional) Surface Slim Pen 2. Both models feature the built-in kickstand, which lets you prop up the screen on a table and adjust is smoothly to any viewing or working angle.
The Surface Pro 9 5G claims to have a 21-hour battery life, positioning it as the ideal choice for remote users who need a slim, sleek device without the need to carry a power supply and use clunky, unsecure coffee shop internet hotpots. This device is simply perfect for that [almost].
In my experience, the battery life was simply the best of any Surface I have ever used. Even in video calls all day and with multiple apps running, a mix of wireless and cellular (5G) usage I still have close to a third battery remaining after a 10-hour day here, there, and everywhere.
On the Surface 🤣 – outside of the internal upgrades and battery, the Surface Pro 9 is almost identical to the Surface Pro 8 and hardly distinguishable from even the older Surface Pro 7. The Surface Pro range works though – so I see no reason to make drastic changes.
Connectivity without boundaries
The Surface Pro 9’s built-in 5G connectivity support both eSIM and physical nano sim card.
Inserting a SIM into Surface Pro 9 5G
I used a physical sim (which can be easily fitted into the Surface Pro 9’s expansion area under the kickstand). My 02 SIM was recognised within about fifteen seconds and being 5G enabled was giving speeds of close to 80Mbps down and 12 Mbps which was rather good. As you can see from the image above, it is also easily to swap out the SSD with a Microsoft supported SSD should you need to in the future.
The ability to have 5G available whenever I needed it is certainly something I could get used too as I didn’t have to worry about trying to join an access point in a café or customer office or tether my mobile phone (not that that is hard to do, but the process is just more seamless and slicker).
Surface Pro 9 5G – AI through its’ Neural Processing Unit
One of the new features in Windows 11 that is bought to life with the Surface Pro 9 5G is new AI enhanced video and audio enhancements known as Windows Studio Effects. Surface Pro 9 5G’s front-facing camera it’s enhanced and assisted by the NPU, that powers feature such as automatic framing, hardware-based background blurring and sustained eye contact during video calls all of which work much better than the native teams (software) experience – the automatic framing super smooth. These features work across any video app too as it happens at hardware as you can see in the example below.
AI powered auto-framing on Surface Pro 9 (5G)
Note: These new AI features are only available with the Surface Pro 9 5G (which runs ARM) – which means the Intel version of Surface Pro 9 cannot take advantage of these features. While Intel’s 12th-gen CPUs are powerful, they don’t have an NPU built-in.
If you do have the 5G Pro 9 (or another OEM device with an NPU) you can access the setting from the Setting App in Windows 11.
Windows Studio Effects in Windows 11 on devices with NPUs
Pricing
Surface Pro 9 with 5G starts at £1,089 (ex VAT) which gets you the entry level device with 8GB of RAM and a 128GB SSD – though another £50 gets you the 16GB / 256GB version. Remember – you also need to add the type of cover keyboard and Surface Slim Pen.
Surface Pro 9 5G generally works out around £100 more than the Pro9 Intel based devices, but bear in mind the Pro 9 5G has, well, built in 5G connectivity. I would say, however, with the current “in-perfections” with Windows 11 on ARM (which is mainly due to lack of apps natively compiled for ARM-64) and that the performance of the Intel chipsets is better than that of the ARM based device, I had hoped that the Pro 9 5G would be cheaper than the intel version.
Changes in port and button layout.
Microsoft has moved the buttons and ports around a little from the previous generations of Surface Pro. For example, there is no 3.5mm headphone jack (which may annoy some). The two USB-C have also moved from the same side as the Surface Connector port to the opposite side, which gives them more space (this is the same as the Surface Pro X). They have also moved the power/sleep and volume rocker from sides of the device to the top of the Surface Pro 9 5G in line with other Surface devices including the Surface Book and Laptop.
“Optional” Keyboard and Pen
For me, the “optional” Typecover keyboard and Slim Pen are a necessity to get the best from a Surface Pro device such as the Surface Pro 9 5G.
The keyboard is full-sized, with comfortable spacing between the keys and 1.5mm of travel on a per-key basis for a satisfying typing experience. The Alcantara cover on the keyboard provides a nice level of comfort when typing, the 4-inch-wide touchpad is nicely positioned and in each reach.
The new type-cover, which was first available on the original Surface Pro X, features built-in storage for the Slim Pen which is a positive change to having a pen magnetically stuck to the side of the device like the previous generation of Surface Pro devices (Pro 3 to Pro 7 range). What’s more the Surface Slim pen automatically charges (no more AAAA batteries) when docked on the keyboard.
Surface Type cover with Slim Pen
To reveal the pen, we just pull the keyboard away from the screen and pluck out the Pen. It’s always fully charged and ready to use with a pen-friendly display.
Overall, this is a more elegant and secure way to manage the pen.
Audio, Sound and Cameras
Surface Pro 9 features dual far-field microphones, which means no one will have any trouble hearing you, while the SQ3’s neural engine brings special background noise-canceling capabilities.
Speaker-wise, you get a pair of 2W Dolby Atmos-supporting stereo speakers that provide a clear and crisp sound with no distortion even at high-volume. The speakers are good for everything from video call meeting audio, to watching films in HD on the crisp 120Hz screen.
At the back of the device is a ten-mega pixel camera which is capable of capturing superior quality images and can also record in 4K.
As with all Surface Devices (except the Laptop Go), you also get Windows Hello Camera, which can be used with Windows Hello and Windows Hello for Business for biometric (MFA) authentication – meaning in short, you can unlock and logon to your device with your face which is highly secure and much better than using passwords.
Display, Touch and Ink
The screen (which follows the usual 2:3 display ration) is vivid and offers dynamic 120Hz refresh and a high resolution of 2880 x 1920 (267 ppi).
Brightness is good for most light conditions with a max brightness of 450 nits and a contrast ratio of 1200:1. This is good but not super bright and other devixes such as iPad Pro do have better. That said, it was fine for my use and I never had any brightness issues which I just left on Windows auto-brightness.
Surface of course, also benefits of being both a touch- and incredible ink/pen screen.
Inking on Surface Pro 9 felt super natural – and when taking notes in OneNote really felt like ink was flowing out of the nib of the Slim Pen 2 and onto the digitial notebook. The latest Surface Slim Pen 2 is the most precise yet and also includes haptic feedback to make it feel as if you’re scratching a pencil across real paper. The Pen is lightweight, comfortable to hold, and never slips from your grip when holding it or writing.
What I love about the Surface Pen experience is that they use both ends of the pen – you get the inking nib and then a digital eraser on the other end, which is both a button and a digital eraser. There’s also a button along the pen body that you can use to activate various features in a number of apps which can be configured by the user – In OneNote, for instance, it can be used to quickly access the eye-dropper colour picker.
Battery and PowerConsumption
If battery life and versatility is top of list for your next Windows 11 device, Surface Pro 9 5G does an awesome job.
Microsoft claim “up to 19 hours”, but in my experience I got well over a full day of use. By that I mean I managed a full day of use (starting at home, in the office, client meeting, coffee shop) and then still had 29% battery in the morning which was enough for email on the train and my first meeting before I had to connect it to my portable USB Charger.
Beware of the buts…..
Microsoft’s vision on a creating an ultra-thin, ARM-powered Surface are great, but the vision is not yet a full reality. Don’t get me wrong – this is nothing like the original attempt (if you remember or bought a Surface RT back in 2012). The Pro 9 5 is a great device and runs Windows 11 brilliantly, but there are some practical issues. If you’re at all interested in a new Surface, buy the Intel model and get a hotspot on the side.
I love the Surface Pro 5G, but there are a few things that stop me giving this a 10/10. Some of these are niggles, some of them should attract a cheaper price and some might put you off. Then again – these are my opinions and I welcome yours.
The names can be confusing
Microsoft now has a single product line running on two very different chip designs – one built on Intel’s x86 hardware and another built on Microsoft’s custom SQ3 ARM system-on-a-chip (which is based on Qualcomm’s Snapdragon 8cx Gen 3). This can be confusing for buyers.
Performance and app compatibility needs to be understood
Of course, the Intel-powered Surface Pro 9 can run all the modern and legacy Windows apps you need.
The ARM/SQ3 model, however, can run a fewer set of apps natively (those that are ARM native apps) – whereas all other x86 apps need to run in an x86 emulated mode which naturally leads to slower performance. Windows 11 does fully supports x64 emulation, so the Pro 9 with 5G can pretty much run any x86 apps, but that doesn’t cover many games.
Microsoft claim that performance between the Intel and ARM / SQ3 models should be comparable which they are with native ARM apps, but there is occasional lag with older apps (especially those that are 32bit x86 apps. Microsoft Edge is super quick as a browser (doesn’t use Chrome) being built for Windows 11 and becuase it’s a native ARM app. For SQ3 to really shine it needs more developer support for ARM with native apps..
Do not use the ARM version if you are a gamer.
Buy the Intel version if you want to run/play most games. Since most games aren’t optimised for ARM, they simply will not run well. Advice is…if you are a gamer, you need to stick to the Intel versions or you’ll be disappointed in the performance lag.
Microsoft are making pre, during and post meetings more effective with a new capability which aligns and integrates across both Microsoft Teams and the wider Microsoft 365 apps such as Loop, Planner, To Do, Office apps and OneDrive for Business. They will also be supported in wider apps such as Microsoft Dynamics 365.
The aim is to make pre, during and post meeting experience better, more seamless and more integrated across the rest of Microsoft 365, and will be enabled by default when it rolls out (as of June 5th, it is rolling out now). This is part of number of improvements Microsoft are making to the Microsoft Teams meeting experience and also shows the further extensibility of Microsoft Loop.
Collaborative meeting notes in Teams
Using Collaborative Meeting Notes
1. Adding Collaborative notes to a meeting.
When an organiser creates a new meeting from within Microsoft Teams, they will see a new agenda section at the bottom of the meeting form.
This new Collaborative experience uses a Loop component, meaning that rather than being static – they are live and can be updated on the fly before, during and after the meeting. Since these are loop components, they can also be copied / referenced easily outside of the meeting, into chats, emails and other docs.
This makes pre and post meeting follow-up more seamless and inclusive.
2. Using collaborative notes during a meeting
When joining a meeting, a new NotesButton will be visible during meetings that will allow users to leverage the new capability.
Any existing meeting notes will be shown on the right pane of the meeting window and there will also be the ability to pop the window out to make more room or move to your second screen/monitor. This is essential just a loop component.
All meeting participants can read and collaborate with the agenda in real time. They can update the agenda, take manual meeting notes and add tasks or actions. When participants are assigned a task in the meeting, they will also receive an email notification as well as have the tasks synced with Planner and their To Do apps.
Meeting organisers will also see have the ability to add Collaborative notes before meetings, enabling then to recreate an agendas as well keep all meeting materials available in a central place for all to access.
One the meeting has finished, the collaborative notes will remain accessible for all participants on the Teams calendar meeting details page. They can also be shared into other apps like chat or email.
Read more.
This update is associated with Microsoft 365 Roadmap ID 101509
Windows 365 should soon be getting new features that will see it more tightly integrated into the Windows 11 OS.
Windows 365 App
First, there is now a native Windows 365 app. This will allow Windows 11 users to power up a Cloud PC from the Task Bar or Start menu without having to head into a browser.
Microsoft Windows and Surface VP, Panos Panay, described these new features at Ignite 2022, as “just the beginning of our Windows and Microsoft cloud integration.” These changes could signal a new direction for Windows, as Microsoft looks to continue to blend Windows 365 and Windows 11 together in the future. This is available for Windows 10 and Windows 11 today and is coming soon to iOS, Android and macOS.
You can see the Windows 365 app experience on Windows 10 below.
Windows 365 Boot
When released later this year, Windows 365 Boot will enable Windows 11 devices to log directly into a Cloud PC instance at startup instead of using the local install of Windows 11.
But why would you want to do this? Well, it is designed for devices that are shared between multiple people or for organisations that allow (or want to allow) their employees to bring their own devices to work (BYOD). This is also good for contractors and temporary staff since it ensures they have a corporate desktop experience and access to all the apps the services without IT having to install VPN software or enroll the devices into their organisations’
“Windows 365 Boot will allow different users to log in directly to their own personal and secure Windows 365 Cloud PC with their credentials”
Wangui McKelvey | General Manager | Windows 365
Windows 365 Switch
….. the name I’m not a fan of, however we will see much deeper integration between Windows 11 and Windows 365 at the OS level. As the name implies, this level of deep integration will allow Windows 365 users seamlessly switch between their local desktop and that of the Cloud PC directly from the Task View (virtual desktops) feature of Windows 11.
Windows 365 Switch | Image (c) Microsoft
In case you are not familiar with “desktops” in Windows 11, then using the task view control in the Windows 11 taskbar allows users to create customise and move between desktops. This update will introduce a new option, which will allow users to quickly switch from the local desktop environment to their Cloud PC directly from the taskbar. Users will even be able to see a preview of what’s running on it. This will work both ways too – meaning when users open task view from the Cloud PC, they will also be able to quickly hop back onto the local device.
Windows 365 Offline Mode
Finally, Microsoft is working on a Windows 365 offline feature, which will enable users to continue to work locally when they do not have an internet connectivity to access their Cloud PC. This will work like a cached mode essentially and will resync automatically resync with the Windows 365 service without data loss when connectivity is restored ensuring that the user experience is consistent and un-interrupted.
At Enterprise Connect this week, Microsoft and Cisco took to stage again (this is now a serious relationship) and annouced that the Cisco Board Pro is now certified to run Microsoft Teams Rooms natively on the device as well contining of course, the ability to still fully support Webex.
Cisco Board Pro offers advanced AI-powered collaboration features that can now be used in Microsoft Teams meetings for the first time. Organisations can join feature-rich, back-to-back Teams and Webex meetings on the same device from the Teams Rooms home screen – with no reboot or reconfiguration required.
The initial partnership was announced back at Microsoft Ignite in October 2022, where a new look harnessing was unveiled in which Cisco are extending the interoperability of their latest hardware and software portfolio with support and full interoperability with Microsoft Teams, empowering their customers with seamless, connected experiences that can be customised to best suit their needs support native Cisco Webex experience, native Teams experience or both worth seemless meeeting switching without reconfiguration or admin intervention.
With this official certification, both the 55-inch and 75-inch models can be configured at set up to run Teams Rooms as the default experience, allowing their customers to experience Teams’ digital workplace with Cisco’s purpose-built video conferencing hardware.
Cisco Board Pro
The Cisco Board Pro joins a list of other devices and peripherals Certified for Teams including the Cisco Desk Camera 4K, the Cisco Headset 320, and the Cisco Headset 720 which I covered in more detail here.
This comes the same week that Microsoft quiet announced the next generation of their Surface Hub devices.
Pricing and availability
55-inch Cisco Board Pro RRP: $13,995
75-inch Cisco Board Pro RRP: $22,995
Cisco also offer a good discount to customers who invest in a Cisco Webex Enterprise Agreement.
For the current list of Cisco devices certified for Teams see here.
Microsoft has announced they will be launching the next generation of the Surface Hub 2S. Shipping later this year, it will come loaded with a new version of Windows known as “Teams Rooms on Windows” and will follow the current Surface Hub 2S design profile and feature both 50″ and 85″ versions.
The new version of Windows that will ship with the new Surface Hub 2S is called Teams Rooms on Windows, and is a major upgrade over the existing “Windows Teams” OS that Surface Hub 2S uses.
Teams Rooms on Windows will ship on the next generation Surface Hub 2S
Microsoft.
In the blog, Microsoft says that the existing Surface Hub 2S will continue to be supported through to until October 2025, which is when support for the version of Windows that runs on Hub 2S is due to end.
Teams Room on Windows
Teams Rooms on Windows will feature a brand new user design interface, which will be similar to that of Teams Rooms for Windows and Android MTR devices, along with unified management and new collaborative features such as support for FrontRow and the upcoming Copilot for Teams. This will finally bring consistent user experience and management for all Teams Room devices.
“Front Row” | Hub 2S | Teams Room on Windows
This new version of Windows will only be available for the new generation Surface Hub 2S devices but they do mention that Surface Hub 2S users will have a “path” to migrate to this experience at a future date, which I expect will be via the cartridge hardware upgrade – a key sustainability and upgrade selling point of Surface Hub 2S.
More information
Microsoft say in their blog that more information will be released later this year…
Microsoft has starting to roll out the new ( faster and sleeker) preview version of the Teams app for Windows to users enrolled in the Public Preview ring as an option for testing. Microsoft say this will be rolling out in phases and will be available to all customers by June this year. There will also be updates versions to Teams for Mac and for the web later this year.
Toggle for the New Teams Client Preview
It is said to consume 50% less memory and 70% less disk space while being up to twice as fast as the current version.
The new client (which has been in testing for many months) should bring the following improvements:
Install apps up to three times faster
Launch app up to twice as fast
Meeting Join speed up to twice as fast
Switch chats/channels up to 1.7x faster
Consumes ~50% less memory
Consumes up ~70% less disk space
“The new app is built on a foundation of speed, performance, flexibility, and intelligence—delivering up to two times faster performance while using 50 percent less memory so you can save time and collaborate more efficiently. We have also streamlined the user experience so that it is simpler to use and easier to find everything in one place….These enhancements also provide the foundation for game-changing new AI-powered experiences, such as Copilot for Microsoft Teams, announced earlier this month.”
Jeff Teper | President of Collaborative Apps and Platforms | Microsoft
Team Client Performance updates (old vs new)
UI Changes
As well as the performance issues which will be welcomes, this new version includes a number of other enhancements meant to simplify Teams which builds on the more than 400 feature updates that Microsoft delivered to Teams last year. Examples include:
Chat: Microsoft are also experimenting with tweaks to the UI around chat functions whereby Teams will hide several options behind a plus sign that users can click on to expand – a concept that is already common place in other messaging and collaboration apps like Slack.
Video Calls: During Teams video calls, Teams will show every participant on screen in a box of the same size, rather than giving more space to those who have their camera on.
Copilot Ready: The new Microsoft Teams also includes the foundations needed to support the newly announced Copilot, Microsoft’s AI-powered assistant which is set to bring new intelligent features like meeting recap into Teams. Depending on what “update ring” you/your users are on will impact if and how you get access to the new preview version
How to get access to the “new preview”
Access to the new preview is controlled in part by the admin settings set by your organisations’ IT. If you are eligible to try to the new preview, you will see a new the “switch to preview” at the top left of the Teams Desktop app. The admin guide for enabling this is here:
Public Preview Ring: Any one enrolled (or opted into the public preview program, will have immediate access to the “Try the new Teams” toggle once your app updates to the latest version [ 1.6.00.6754]
Targeted Release Ring: Users will have access to try out the preview of new Teams from mid-April 2023.
Production Ring: For users on the production ring, IT will have the option to allow users to opt-in by using the Teams update management policy to select which users in the organisation can see the toggle and get access to new Teams. Microsoft expect the new Teams client to be generally available from around June 2023.
To get the preview, make sure your Teams client is updated to the latest version [1.6.00.6754 or later].
If you have access to try out the new preview, you will see the Try the new Teams toggle at the top left corner of the Teams app and then click “Get it now” – be sure to read the full list if changes and current known issues (it’s a preview remember).
Toggle for the New Teams Client Preview
What doesn’t work (yet)?
Remember this is an early public preview. As such Microsoft say that you may encounter some gaps as this preview release only includes the core features available in classic Teams. Things like the ability to search and add additional Microsoft and 3rd party apps, Line of Business (LOB) apps, advanced calling features such as call queues, and advanced meeting capabilities, including breakout rooms, will be coming in later preview release builds.
Microsoft are keen for feedback on the new experience and ask that feedback is provided via the app or here: Teams Feedback.
Microsoft have said they are working on extending the preview of the new Teams to a broader set of customers, including Education, Government Clouds, and platforms such as Mac, VDI, and Web later this year. In the mean time you can check out the Teams roadmap and Teams Blog to stay up to date with the most recent product developments
Microsoft has just announced Microsoft 365 Copilot, which will combine the power of large language models (LLMs) along with user data and signals from the Microsoft Graph – calendar, emails, Teams chats, documents, meetings etc.
In the sizzle style launch, Microsoft showed how Microsoft 365 Copilot will transform the power of Microsoft 365 apps and be able to turn an individual’s words into the “most powerful productivity tool on the planet“, while leveraging Microsoft’s existing commitments to data security and privacy.
Microsoft described existing AI systems as autopilot systems. Microsoft hopes to differentiate is by offering tools that use AI in a way to support human workers with humans at the center with that they called Copilot.
“We’re moving from autopilot to Copilot. As we build this next generation of AI, we made a conscious design choice to put the human at the centre of the product. Today is the start of the next step in this journey, with powerful foundation models and capable copilots accessible via the most universal interface – natural language – which will radically transform how computers help us think, plan and act.”
Satya Nadella | CEO | Microsoft.
Microsoft 365 Copilot isn’t just a better way of doing the same things – it represents an entirely new way of working. Copilot will be integrated into Microsoft 365 in two ways.
“Today, we are at the start of a new era of computing. Over the past few months, powerful new foundation models have been introduced, together with accessible natural language interfaces. This next generation of AI is fundamentally different from the AI we’ve grown accustomed”.
Sayta Nadella | CEO | Microsoft.
Copilot will soon be embedded in the Microsoft 365 apps people use every day – Word, Excel, PowerPoint, Outlook, Teams, PowerBI etc – to unleash creativity, unlock productivity, and uplevel skills.
Business Chat, an entirely new experience that works across the LLM, Microsoft 365 apps, and user data to do things that have never been possible before. This will use natural language to allow users to able to spend less time searching for the right document or piece of information and more time creating, collaborating, and innovating.
With Microsoft 365 Copilot, Microsoft has set the stage for the beginning of a new AI revolution that will further reinvent how people work and interact with the tools they use everyday. Microsoft will start this journey with a limited private preview and will provide additional details partners and customers over time…
Microsoft 365 Copilot | Images (c) Microsoft
I’d also expect similar to come into other apps like Visio too. Microsofts’ new Designer App and of course the new Bing are also leveraging Copilot.
Teams Copilot sneak peak
Microsoft shows some of the new AI smarts coming to #MicrosoftTeams too. Some this is expected very soon such as meeting recap in Teams Premium. Here’s the sizzle for the new AI powered Teams Copilot.
Copilot in Microsoft Teams
Will Copilot by free?
From a cost perspective, we simply don’t know yet. Some of the features (such as meeting recap) are available soon in Teams Premium (a premium sku) but we don’t know yet what will be included across the core Microsoft 365 apps).
I suspect (this is just my opinion), Copilot will be incuded free in the core office apps (for personal and business subscribers) but corporate apps like Teams, PowerBI, Power Automate etc will be chargeable, as leveraging the wider OpenAI and ChatGPT APIs that are now available within Azure.
When will Copilot be available?
Microsoft have said the roll out will be controlled and very phased starting with small. Private previews to ensure they perfect the model and make sure the experience is the best it can be.
Update: In May 2023, Microsoft extended the pilot to another 600 US organisations.
More resources
Watch the recording of the March 16 event to hear Satya Nadella and Jared Spataro discuss how AI will power the next generationof modern work
Get full details about this exciting news by reading posts on the Official Microsoft Blog and the Microsoft 365 Blog.
Check out WorkLab to get expert insights and Microsoft’s research about how AI will create a brighter future of work for everyone.
Microsoft is hosting a “The Future of Work: Reinventing Productivity with AI” event this week where they will no doubt start to talk about how their new ChatGPT-like AI will transform and adapt the traditional productivity apps like Word, Outlook, Excel, PowerBI, PowerPoint and of course Teams and Dynamics 365.
After announcing and making available in preview their Prometheus Model which is already available in the “new Bing” and Skype apps, last month, Satya Nadella and Jared Spataro, are running an hour-long online event on Thursday 16th March at 3pm UK time (8am PT) to talk more about the AI in Modern Work.
There’s already AI in some core products
Microsoft Teams has been given some AI love already within the new Teams Premium included new AI driven meeting insights and auto action taking.
Dynamics 365 apps have also seen some AI capabilities announced too, to help human workers delegate tedious tasks to machines. This new AI automation tool come in a preview form in a release called Dynamics 365 Copilot, and Microsoft sees automated content creation and algorithmically driven behaviour to help employees using customer relationship management (CRM) and enterprise resource planning (ERP) systems streamline work.
“Copilot brings the power of next-generation AI capabilities and natural language processing to Dynamics 365, working alongside business professionals to help them create ideas and content faster, complete time-consuming tasks, and get insights and next best actions – just by describing what’s needed,” explained Emily He, corporate VP of business applications marketing at Microsoft, in a recent blog post.
What do you hope to see?
With the event just around the corner, followed by Enterprise Connect in a couple of weeks, what do you think will be announced.?
Another Gartner Quadrant another winning result – as yet again, Microsoft continues it’s move up the quadrant – this year storming ahead of their competition in the Endpoint protection category with Defender for Endpoint.
Microsoft Defender for Endpoint is designed to protect every endpoint platform an organisation may use including Windows, Linux, macOS, Android, and iOS. Earlier this year, Microsoft introduced Microsoft Defender for Business which was positioned to provide smaller businesses with a streamlined way to protect their organisations with enterprise-grade security at a price point that is attractive to businesses of this size.
Gartner Magic Quadrant for Endpoint Protection Platforms
Why Microsoft Defender
For years, third-party endpoint protection and antivirus vendors have positioned there products as “needed” to protect Windows, as the past 5 years has shown, Microsoft is now probably the biggest the secuity company you didnt know existed with virtually every product catagory they have (from endpoint, to CASB) being gatner magic quadrant leaders.
Further more, as organisations look to consolidate tools, reduce admin overhead and “do more with less”, more organisations are looking at leveraging their investment in Microsoft 365 E5 by taking advantage of the extensive set of security tools included within their subscription. It’s not just about cost either – there is no compromise as Microsoft continues to make enormous investments (to the tune of four billion per annum) to ensure that they have the best security and compliance propositions in the market with products that continue to develop to meet customer expectations and the every growing threat landscape.
What is Microsoft Defender for Endpoint?
Microsoft Defender for Endpoint is an enterprise endpoint security platform designed to help enterprise networks prevent, detect, investigate, and respond to advanced threats.
Microsoft Defender for Endpoint is available in two plans, Defender for Endpoint Plan 1 and Plan 2. A new Microsoft Defender Vulnerability Management add-on is also available for Defender for Endpoint Plan 2 users.
The Microsoft Defender for Endpoint (DFE) features 6 key components (which vary depending on the licensing you have).
Core Defender Vulnerability Management
Built-in core vulnerability management capabilities use a modern risk-based approach to the discovery, assessment, prioritization, and remediation of endpoint vulnerabilities and misconfigurations.
Attack Surface Reduction
Provides first line of defence in the stack, by ensuring configuration settings are properly set and exploit mitigation techniques are applied, the capabilities resist attacks and exploitation. This also includes network protection and web protection, which regulate access to malicious IP addresses, domains, and URLs.
Next Generation Protection
Microsoft Defender for Endpoint uses next-generation protection designed to catch all types of emerging threats.
Endpoint Detection and Response (EDR)
This detects, investigates, and responds to advanced threats that may have made it past the first two security pillars. Advanced hunting provides a query-based threat-hunting tool that lets you proactively find breaches and create custom detections.
Automated Investigation and Remediation
In conjunction with being able to quickly respond to advanced attacks, Microsoft Defender for Endpoint offers automatic investigation and remediation capabilities that help reduce the volume of alerts in minutes at scale.
Microsoft Secure Score for Devices
Defender for Endpoint includes Microsoft Secure Score for Devices to help you dynamically assess the security state of your enterprise network, identify unprotected systems, and take recommended actions to improve the overall security of the organisation
Microsoft Threat Experts
Microsoft Defender for Endpoint’s new managed threat hunting service provides proactive hunting, prioritization, and additional context and insights that further empower Security operation centres (SOCs) to identify and respond to threats quickly and accurately.
Key components of Microsoft Defender for Endpoint
Integration across the wider Microsoft Stack
Defender for Endpoint naturally integrates extensively with various other Microsoft solutions, including:
Microsoft Defender for Cloud
Microsoft Sentinel
Microsoft Intune
Microsoft Defender for Cloud Apps
Microsoft Defender for Identity
Microsoft Defender for Office
Defender for Endpoint – Business v Plan 1 vs Plan
Defender for Endpoint is now available in three plans:
Defender for Business
Defender for Endpoint Plan 1
Defender for Endpoint Plan 2 (formerly known as Defender for Endpoint).
The Windows Insider program, which launched 9 years ago in 2014, was first used to gain early public feedback on the final stages of the development of Windows 10, is currently undergoing a huge restructure in terms of how testing will be carried out with Windows Insiders including a new “Canary Channel” for testers who want to be at the very forefront of trying the newest Windows features.
New Windows Insider Builds | Image (c) Microsoft
Why the changes? Well, Microsoft now update Windows 11 a little at a time (though moment updates). These will consist of collections of quality and feature updates that will be bundled together and released a few times a year. More extensive changes (those which update the kernel and core underlying OS) will be confined to annual “feature updates”. This is expected to now be the foundation for future changes to Windows.
This blog summarises the key changes. For the verbose version, checkout the official Windows Insider Blog
The “new” Insider Rings
Canary Channel
The existing “Dev” channel, will soon (this month) be renamed to the “Canary” channel in which the newest and more experimental changes and features will be showcased for feedback.
The Canary channel will enable Windows Insiders to gain the earliest access to new builds with minimal validation and little. This build will not be recommended for daily drivers as users are likley to be testing builds that could be unstable, not working correctly and less tested that’ll those in the current Dev Channel.
These will be builds in the 25000 series.
The Dev Channel
The new “Dev Channel” will now be a half way house between the existing Dev and Beta channels. Insiders in this channel will continue to be able to test early features that may never make it to the stable version (release) of the Windows operating system. They will be better tested, will have the level of documentation and build notes that Insiders have become accustomed too and will be more stable.t
These will be builds in the 23000 series.
Beta and Release Channels
The Beta and Release Preview channels are not currently being changes. The Beta channel will remain more stable than the Dev channel, and Microsoft say that features in this build are likely to make it into future final release builds of Windows.
Beta builds will be in the 22000 series.
Getting on the right Channel
The restructuring of the Windows Insider Channels will require some choices to be made.
Anyone / any device currently on the Dev channel will be automatically moved to the Canary channel, where they will continue to receive Windows updates with build numbers in the 25000s range. These will be less stable that the current Dev channel.
Windows Insider Channel Selector (in setting -> Windows Update)
Anyone wanting to move to the new Dev channel (to obtain the 23000 series builds) will require to initiate a clean build (rebuild) of their device and to then re-enrol their device on the new Dev Channel.
Users on the Beta and Release Preview channel will not need to do anything thought they will be able to move to the new Dev channel without needing to reinstall the OS.
Windows 365 is “Windows as a Service – a cloud-based service that automatically creates a new type of Windows virtual machine (Cloud PCs) for users. Each Cloud PC is assigned to an individual user and is their dedicated Windows device. Windows 365 provides the productivity, security, and collaboration benefits of Windows and Microsoft 365.”
Windows 365 is “similar” to a dedicated virtual desktop assignment in an Azure Virtual Desktop (AVD) environment, but is delivered as a SaaS service, providing a dedicated Cloud PC that users can remotely sign in to. It is also significantly simpler to set-up and manage that VDI infrastructure and offers a simpler commercial model.
You may ask yourself, “Why would I want to stream a computer to….well another computer?” Well – there is more to that – let’s look at Microsoft Marketing!
Fruit of the Loom – because one-size doesn’t fit all.
Just like your Microsoft 365 subscriptions, Windows 365 is available in both Business and Enterprise Versions.
Windows 365 Enterprise is designed for organisations who have already invested in Microsoft’s Endpoint Manager and using Endpoint Manager to deploy and manage their Windows 10/11 devices. This means that if you want to start using Windows 365 Enterprise you will also need a license that includes Intune.
Windows 365 Business is aimed at any size organisation with less than 300 users that need a Cloud PC. This is the same service – but a little more no-frills. Windows 365 Business does not support joining to a custom (Azure) Vnet, and also does not allow users to connect to on-premises resources (yet) – it is for Cloud Native users.
What is best for your organisation is based on a couple of things. If you want to have a quick lightly managed device for your end users or are just running a pilot – Windows 365 Business is a good place to start (it’s cheaper too). If you want to have more control, access on-prem resources and manage the Cloud PCs in the same way you manage your physical desktops then Windows 365 Enterprise is best. To see a full comparison, check out the docs from Microsoft.
Pricing
Windows 365 is available through three plans. Each plan is available as Windows 365 Enterprise or Windows 365 Business edition and each plan is of course priced differently ranging from £23.90 (RRP) for Business Basic all the way up to £56.20 for Enterprise Premium which has 16GB RAM/4 CPUs and 128GB Storage – you can also customise your own spec if you like!
Basic: For running light productivity tools, frontline tools and browser-based apps
Standard: For most users that need full range of productivity tools & line-of-business apps.
Premium: For users that need high-performance compute and heavier data processing.
I’ve been running on a mid-range Windows 365 Enterprise Cloud PC with 8GB RAM and 128GB Storage which was ample for all my day-to-day use
The User Experience – Test Flight
Windows 365 is available on a browser or dedicated app on Windows 10 and Windows 11 (and soon for iOS and Android). Regardless of how you access it, the user experience is an instant (well actually always on if you prefer), high-performance and reliable personal desktop experience (that’s also optimised for Microsoft Teams and your other Microsoft 365 apps) regardless of the apps you use. Once running fall screen, you totally forget is a Cloud PC – even things like touch and pen work if your physical device has those properties.
Windows 365 User Experience
Who’s is Windows 365 for?
Windows 365 isn’t designed for the consumer market. Instead, it’s for companies and enterprises that need to deploy a network over a large area. It’s also designed to allow businesses to utilize computing power as they see fit.
The question – will the Cloud PC “era” revolutionise business computing, after VDI has (and is in some areas) still heavily used from a security, agility, and remote purpose.
One view is that organisations will be able to offer more choice, support BYOD and no longer need to money spend on high-end physical compute devices, deal with logistics, repairs, maintenance, and lifecycle management. All employee’s need is an existing device / browser and a reliable internet connection access their Windows 365 Cloud PC. Since this is a subscription service (like other SaaS apps), they can avoid capital expenditure on laptops and desktops that may not get used 100 percent of the time, allowing them to be more efficient with the use of their resources.
On the other side, many organisations have been investing in modern mobile computing like the Surface Pro 9 5G for hybrid work with local apps that access cloud services like Microsoft Teams and Office 365 etc.
Common Scenarios? There are many scenarios in which neither model is best and as such we typically seem a blended approach (some with physical devices some with Cloud PCs or even both!!). Some may compliment their laptop and local app deployment model with technology like Cloud PC for accessing certain apps, apps that require additional security such as finance apps or development platforms. There will also be scenarios in which a Cloud PC only environment works. Let’s explore some of these below.
Long term remote or contract workers that may not need a corporate device because they choose to use their own or because providing them with one is cumbersome and logistically difficult. For example, you may have a new contractor working with you full time for a period of weeks or months. Windows 365 Cloud PCs can be be used to create a dedicated, cloud-based environment for contractors with access to a specific set of applications, access to specific parts of your network and have specific conditional access policies. With Cloud PC, IT can quickly enable this securely on their personal device, with whatever restrictions you choose, completely isolated from their personal desktop.
Remote Work / work from anywhere – For example, you might be working from home or the office on your laptop and leave to go home, into the office or just to grab a coffee at the local cafe. Instead of lugging your laptop along, you could simply take your tablet/iPad and access your Cloud PC where you left off. This is also a great use case when on holiday and you need to access your desktop.
For specialist apps or secure environment – You may have roles within the business such as finance, surveyors, 3D modellers, programmers etc, who work on petabytes of data on a dedicated high-end workstation. For these people working remotely may not be an option or accessing seamless is a security nightmare. With Windows 365, these employees could have access to the same PC power as their office workstation on a secure environment on their own home PC or tablet.
To get super-fast internet access if you have isolated remote workers. Another advantage of Windows 365 is superfast internet. How? Well, since your Cloud PC runs from the Microsoft Cloud, you are essentially streaming just the screen – all your local apps, file and processing are done in the Cloud, so when you download large data from Office 365 or any other source, it’s actually being downloaded to and from Microsoft’s data centres, which means super-fast internet. Microsoft demo’d a speed test which showed download speeds of up to 10 GBPS and upload speeds of up to 4 GBPS. In my tests I received the following.
New employees and for improving the break-fix experience – For employees that develop a fault with their corporate laptop or for new employees that don’t yet have a laptop, Windows 365 can be a great fit. Instead of getting them to use their own device as a BYOD device mode (which is not secure, breaches company security policy, could increase risk of breach, malware infestation etc), while they wait for a device or repair, use Windows 365 to quickly provision them a corporate Cloud PC which they can access from any device and that looks and feels exactly like the experience they are used to. This minimises impact to the user, keeps them productive, reducing urgency in repair or device procurement and can make for a super slick process for all involved.
Windows 365 from an Admin Experience
Now then, I am not an IT administrator anymore (I was once), but from the experience I have had setting up demo and test environments, it is so simple. Reason being, there is no setting up and maintaining complex VDI network and software infrastructure or different tools to use for management, since everything is managed through Intune – which you probably already use!
Using Intune, IT can manage both physical and virtual devices in one place making it simple to deploy software, add new Cloud PCs, upgrade Cloud PCs and of course, reset them, delete them and re-provisioning them. IT can also easily see how much computing power each Cloud PC or user is using and because they run in Azure (which is Carbon Neutral), you can technically deploy an entire fleet of Cloud PCs with zero CO2 overhead! Onboarding users is simple too, as you can simply make a user part of the right group (ensuring they also have a license) and a new Cloud PC is automatically provisioned which takes less than an hour. If you have autopilot enabled, then just like a physical device, the apps, configuration, settings etc are all applied as part of the build!
Since device specification is controlled by a license – should a user needs a more powerful device, IT can simply assign a different license – no waiting on a complex configuration change or buying a new physical PC (also good for the environment). The opposite also applies as a Cloud PC can be changed to a lower power device – saving compute power and licensing costs! Network performance monitoring is also built inside Windows 365 and because every Cloud PC runs from Microsoft’s Cloud they get laser-fast and direct connect connectivity to your Microsoft 365 app and Azure and being a Microsoft Cloud Service – Microsoft continuously monitor and run diagnostics on your Windows 365 environment – meaning if they detect an issue (either with your config or theirs), IT get notified!
Quick Intune Tour of Windows 365
Security First
One of the big appeals of Windows 365 is for remote work, temporary staff, new joiners, contractors, and students. Since the Cloud PC is…well in the cloud, it’s inherently more secure – protected by the same enterprise class security, identity, and compliance solutions from Microsoft that most admins will already use. Since Cloud PC is accessed via a secure browser or the Windows 365 app, it is isolated and insulated from most threats, and since is not directly installed on your device, it’s inherently more secure and can be configured to have no local access removing the risk from malware or ransomware from the underlying physical device.
Cloud PC also supports Azure AD Single Sign (and even password-less sign-on) on which gives a frictionless user experience without the need to use separate passwords – reducing the risk of credential theft in your environment which is especially useful when used with personal devices.
“By leveraging Windows 365 we can quickly and easily provide contactors with Windows 11 desktops which they can access on their own laptops meaning they are protected by our security and compliance policies. These Cloud PCs are instantly available from any device and any location, with little to no risk from the physical device they use to connect from”.
A customer quote!
Windows 365 vsAzure Virtual Desktop
How is Windows 365 different to Azure Virtual Desktop then?
Where Windows 365 Cloud PC is a dedicated desktop, managed by Microsoft as a SaaS app, Azure Virtual Desktop (AVD) is a Platform as a Service (PaaS) service which runs in Azure. With AVD, organisations have more full granular control over the environment build, and can configure a fully tailored, customised desktop and application virtualisation experience using either pooled or dedicated (one to one) desktops. Windows 365 is dedicated desktop and does not support multi session like AVD does. Billing of AVD is based on Azure usage whereas, Windows 365 is a single subscription per user and billed on a flat per user, per month fee (based on the spec of the machine).
Both Windows 365 and AVD make use of some overlapping technology, so they may seem similar but there are major differences.
How to Get Started with Windows 365
Procure some licenses from your partner or Microsoft direct
Configure Windows 365 from Intune
Configure the on-premises network connection
Create Security Group for Cloud PC users
Assign a Cloud PC license to your users (or at group level)
Create a Provisioning Policy
Configure Hybrid Azure AD Join or Native Azure AD Join
Create or assign a custom or stock image
Enable and configure updates for Windows 365 (you can even use Autopatch)
Assign users to the group created in step 5
get the user to download the Windows 365 App or connect via a browser at
Hybrid Work and the growth of SaaS makes troubleshooting end user experience so much harder.
ThousandEyes by Cisco is a digital end user experience monitoring solution that helps ensure your business SaaS apps are running at optimum performance wherever your employees or customers are.
ThousandEyes proactively monitors, alerts, and provides visual “route cause analysis” within minutes of a User Experience issue, regardless of if whether the issue is the LAN, WAN, Internet, “XaaS”, ISP, Collaboration Service (such as Teams, Webex or Zoom), or Cloud Provider. It can even determine whether the issue is caused by any third-party dependency such as Content Delivery network, Application, Connector, Secure Web Gateway, Identity Provider, or firewall.
What is ThousandEyes?
ThousandEyes enables organisations to rapidly increase the responsiveness of support teams and managed service providers by providing end-to-end visibility and performance monitoring across the ever-changing and distributed IT landscape wherever your applications, data, infrastructure, user, and devices are located by. This helps organisations to:
Better support their hybrid workforce with near-real-time visibility of the employee’s experience.
Quickly identify and solve app experience issues by continually monitoring employee interactions with web and SaaS-based applications.
Gain end-to-end visibility from the user, across the network, WAN, and the Internet as well as to their cloud service providers and SaaS applications.
Cisco Thousand Eyes provides and end-to-end End user Experience Monitoring to help ensure that your employees / customers experience of your service or applications is “as expected” and helps proactively detect when there are issues which might impact this performance before users start complaining.
End to end visibility with Cisco ThousandEyes
Thousand Eyes provides end to end visibility and intelligence”. Its aim is to help IT provide the best possible employee and customer experience, whatever the application or service by comprehensively measuring and monitoring network performance end-to-end. This means that IT get complete visibility across the internet or WAN, edge, network, application, routing, and device layers to see exactly how and where the Internet and WAN connectivity is impacting employee or customer user experience.
Paying customers of ThousandEyes – and one of its’ killer features, is its’ ability to perform performance “snapshots” which provide clear-cut information – either on demand, or on a schedule. These can be shared with people outside your organisation and is pivotal to proving where the fault lies, therefore helping to help SaaS vendors troubleshoot their own infrastructure and it won’t be a surprise that many of the worlds’ largest SaaS providers are also Cisco Thousand Eye customers!
It does this by using “active monitoring” that utilises a software agent that simulates user activity and checks availability from multiple locations. Cisco leverage Thousand Eyes agents across much of their network equipment including wireless access points and switches (such as the Cisco Catalyst 9k), Cisco SDWAN solutions and SASE services, and is even incorporated into their Webex Meetings platform. There are also agents for desktop devices that can be deployed and what’s more you don’t need a Cisco network to use it. Thousand Eyes is proven to work well with leading SaaS and collaboration platforms such as Slack, Webex and Microsoft Teams.
Cisco Thousand Eyes – Image (c) Cisco.
The Synthetic testing constantly simulates user interaction with SaaS and Web applications, represented by a series of page loads interspersed with interactions like typing in fields and clicking buttons, making the synthetic test “feel” like a user to the actual applications under test. These tests are invaluable to application and network operations staff, since it helps IT and App Support better understand actual user experiences rather than playing the best guess or deflect game. These are presented back as “experience scores” which can be reported on, alert and track trends over time, providing an early warning before issues arise.
What problem does ThousandEyes fix?
In short, when an employee or a customer has a bad digital experience, they don’t care where the problem is, or what has caused it – they simply want to know what is wrong and when it might be resolved.
Marketing slide from Cisco ThousandEyes
The need and therefore market for this kind of tool is increasing, as the global pandemic dramatically accelerated the shift to the cloud and SaaS apps, and with the hybrid work, now just the way we work, we need a better way of monitoring and managing the end-to-end employee experience in an environment that no longer directly in control of IT!
As the world settles into what is now a hybrid work world dominated by the continual adoption of SaaS apps and work from anywhere mindset, visibility into how applications are performing for your employees and customers across the internet and various cloud services is critical to business continuity, employee, and customer experience.
Hybrid Work and the growth of SaaS makes troubleshooting end user experience so much harder.
Today, we, many organisations are still reliant on “self-diagnosis” (or no diagnosis), which leads to conversations like “it’s the network” or “my broadband is slow” or “XXX application is running slow”. This might have been ok during the peak of the pandemic when everyone was sent home to work and was “making the best out of temporary situation”, but three years on this from this, diagnosing and troubleshooting performance related issues is still too commonplace. Now, more than ever, the ability to monitor the end-to-end performance of your business apps, dictates the experience of your customers and employees and the excuses of before are no longer tolerated.
When an employee or a customer has a baddigital experience,they don’t care where the problem is or what has caused it – they simply want it fixed quickly.
Many of these issues are not new, but the shift to cloud and our new distributed hybrid workforce, means that it is becoming increasingly more difficult to understand and support the right “experience” using traditional legacy application performance management tools. What’s more the lack of visibility can often means employees and customers can be having a poor experience without IT or support evening knowing about it until someone complains!
Who needs ThousandEyes?
Do you have employee experience issues due to lack of Internet, WAN or SaaS visibility?
How do you know your Content Delivery Provider is serving your content quickly and consistently whether users at home or in the office?
Do you have inhouse web apps and need a better way of understanding how they perform? when your users work remotely or from disparate offices?
Does your IT help desk struggle to add value and provide answers to users experience issue with SaaS applications?
Is the lack of visibility and ability to monitor cloud apps, impacting employee productivity and/or customer experience?
If the answer to the above is mainly “yes”, then it’s worth looking at investing your time in a proof of concept to see how Thousand Eyes could help.
Why Cisco?
Personally, I think ThousandEyes is a great fit for any organisation with a cloud-first approach that has offices globally and leverages a high degree of hybrid workers (that’s most of us right!)! Whilst it’s not limited to those with only Cisco networks, the economics work well for organisations that already leverage Cisco networking, due to native integration across most of Cisco’s core product offerings including their Cisco Catalyst networking, SASE, SDWAN and their Collaboration suite (Webex).
This makes integration and deployment slick and negates the need to deploy additional agents, since Cisco include the ThousandEyes agent across many of their devices. Customers that buy into Cisco Enterprise Agreements also get a more competitive price point for ThousandEyes and from a support perspective it’s an integrated suite which means less finger pointing.
Speak to a Cisco partner for help
Speak to your favourite Cisco Gold Partner (I’m happy to help you need one) and they will be able to help demonstrate, deploy, configure, and support ThousandEyes for your organisation.
You will find your trusted Cisco partner can help in many ways including:
Demos, PoCs or specific product/application performance assistance
Cisco funded free trials
Help with business case development following a successful PoV
Scoping, deployment and tuning to ensure you can monitor all your in-house web and public SaaS hosted applications, connecting into your underlying Wireless LAN, WAN, MPLS, Internet connectivity and WFH remote locations to provide end-to-end visibility and end user performance monitoring.
Consultancy and support to ensure key departments, locations, users, and application estate is under cover.
Access to the best pricing through your Cisco Gold Partner.
See it action and find out more
Cisco provide free to access to this awesome “live outages site” where you can look at the live state of the world’s most popular commercial and consumer cloud services and see just how comprehensive and simple it is to use.
As an “evergreen” Operating System, Microsoft is continually enhancing and improving Windows 11, with the help of user feedback, community voice and the work it does with the @WindowsInsidercommunity to make Windows better and better. Microsoft released the Windows 11 2022 Update at the end of last year which featured loads of improvements and features.
Windows 11 Moment 2 Update
As the hybrid workplace continues to adapt and change, it will come as no surprise that there are a tone of further updates planned for Windows 11 in 2023 which will see Microsoft ramp up the pace of update releases rather than the “traditional” annual update cycles.
It’s all about “moments”.
Outside the core update cycles, Microsoft will also be shipping more frequent updates known as and enhancements known as “Moment updates“. The first moment update shipped in October 2022 and included a number of highly requested features such as tabs in File Explorer – which, just like in an Edge browser, help users stay more focussed and organised when working with files and folders and negates the need to have multiple instances of File Explorer open – also thereby preserving system resources and saving energy.
As get well in to the first quarter of 2023, Windows 11’s ‘Moment 2’ update is expected to to ship sometime in March and has been being tested by Windows Insiders for a couple of months now. To be released via Windows Update, the moment 2 update will include another set of highly requested features and improvements. Having been part of the testing and feedback panel on this, I wanted to share some of the key things coming imminently…
Taskbar enhancements There a bunch of new customisation features and adaptive enhancements in this update.
On of my biggest favourites is some big enhancements to the taskbar.
First up is that Microsoft is bringing the new AI-powered Bing experience directly into the search bar in Windows 11.
New AI powered bing in Windows Search bar
Second is improved the experience when the Windows device is in “tablet mode” – which is most applicable to users with devices like the Surface Pro an other 2-in-1 devices. This works really well and makes Windows 11 much more intuitive when working in different orientations. It has come a long way since Windows 10.
Windows 11 Tablet optimised taskbar
With this update, users will see a new adaptive Taskbar that is better optimised for tablet use and touch. The key change here is ensuring that the Taskbar no longer gets in the way when in tablet mode, making better use of the screen real estate.
Third up, the Taskbar is also getting 4 new search bar options (which Microsoft have been experimenting with for a few months with Insiders. These will include options for no icon, a search icon, a search icon with label, and traditional search box.
Next up (I said there were loads), users will be able to swipe up on the Taskbar to get access to their pinned and running applications icons for simple interaction and by continuing the swipe up action, you are seamlessly transitioned to the Start Menu automatically.
Finally, users will have the ability to pin and unpin background apps to the taskbar via the Settings app. This useful for users that aren’t a fan of the System Tray overflow menu. As such users will now have the choice of disabling this feature. Windows 11’s overflow flyout view will also now allows for more icons to be shown.
Task Manager and Settings app changes
This update will also see some new enhancements to Task Manager, including a new search bar at the top which will allow users to quickly carry out searches on files without having to navigate or use menus. Microsoft have also updates some of the new popup dialogs to keep it in line with the fluent design. Accent colour matching has also been improved.
The Settings app also gets a handful of updates all centred around enhancing the user’s experience and how they interact with the OS based. One of the new key features in this update is the inclusion of a new Energy Recommendations feature that is now included within the Power & Sleep section – see the little video below.
New Energy Tools in Windows 11
This enables users to easily view and adjust energy efficient settings (which is also guided by the aid of a little wizard) and allows aspects like changing the time it takes for the device to go to sleep, what happens to USB de
vices in sleep mode when it can’t detect any input.
Other updates across the OS
File Explorer has also been further enhanced. For example, when you type into the search box, the results will be displayed instantly. The search box also appears to have reduced in size.
Other key changes include expanded voice commands supported by the Voice Access feature, the Snipping tool now comes with two buttons, Snip and Record. This means you can now screen record your display, and even pause and play it, though it is a real same that there is no simple blur tool to mask out any private information without the need to use third party tools….. [please add this Microsoft]
Snipping Tool with record function
Keep up to date
To find out more about the Windows Insider Programme and to follow the updates to Windows 11, check out the Windows Insider Blog
