Microsoft Ignite ‘flooded’ with these incredible new #MicrosoftTeams enhancements

Day one of Ignite yesterday (Sept 22 2020), was full of many new announcements across Microsoft 365, Azure and Power Platform but day 1 was certainly dominated by a new stack of updates coming now or very soon to Microsoft Teams, with the list including well-being tools for employees, calling enhancements, new webinar features and breakout rooms and a whole lot more.

Here’s my review of the key new features. There’s also a quick video I recorded from the main Teams session…

Virtual Commute

With the virtual commute feature, Teams users will be able to schedule a virtual commute to structure their day so they can have a productive start in the morning and mindfully disconnect in the evening.

As part of Virtual Commute, Microsoft has partnered with Headspace to bring a curated set of mindfulness experiences and science-backed meditations into Teams based on the user’s day, and how busy their day appears from their activity across Teams and Office 365. This is designed to help make it easier for employees to find time to relax and recover and therefore better focus.

There’s a lot of activity happening in Teams, we can see that. We also hear people telling us that there are adverse effects and that leads us to product strategy and what you’re seeing at Ignite,” said Microsoft executive Jared Spataro.

The sudden transition to working from home during the pandemic has completely upended the lives of workers around the world.”

While many employees used to use their morning commute as a chance to relax or reflect on the day ahead of them, the switch to remote working has taken this personal time from them. To make matters worse, many organisations now expect their workers to begin their jobs right at the start of the day since they no longer need to travel to and from the office.

According to a study from Microsoft Research, commutes can serve as meaningful transitions at the beginning and end of the workday and in fact, the reflection done during this time can increase productivity by 12 to 15 percent.

New Well-being tools

New Insights in Teams powered by MyAnalytics and Workplace Analytics

With rollout starting in October and with new enhancements coming over the new few months, is a new set of well-being features and productivity insights for Microsoft Teams.

This will be powered by a combination of MyAnalytics and a new Workplace Analytics experience designed for Teams, Microsoft said that this aims to will gives individuals, managers, and business leaders powerful insights which are personalised about their roles and their teams within work and to ensure employees and employers can focus more effort and energy into their people (the heart of their business) helping everyone to focus on their work, and be their best.

Teams users will see recommended actions to help them  make changing their work habits and improving their productivity and well-being easier. Examples include suggested tasks for the day, reminders to have breaks and taking time away from the screen which will be delivered to your Outlook inbox.

In addition, a new stay connected experience will also help individuals strengthen relationships with their colleagues by making it easy to praise top collaborators for key achievements and to schedule one-on-ones to catch up.

Finally, there will be new insights tab in Teams that allow leaders to ask natural questions like, “Are employees at risk for burnout? Are people maintaining strong internal connections? Are relationships with customers being maintained?”

Webinar Registration and reporting

For more structured meetings and events such as customer webinars, meeting and event organisers will soon be able to use powerful event registration with automated emails to make it easier to manage attendance. Ater the meeting, you’ll be able view a detailed reporting dashboard that will help understand attendee engagement. These new features are expected to begin to roll out by end of 2020 – and i suspect the Advanced Communications license will be needed to use these features (just a hunch).

News Teams Webinar Experience – Coming Q4 2020

Teams Templates

Teams templates, which are now in the rollout phase, are designed to help teams get started faster and be more effective. Teams owners can now choose from common business scenarios, such as event management or crisis response, and industry-specific templates, like a hospital ward or bank branch. Each template comes with pre-defined channels, apps, and guidance and admins can create their own for your organisation.

New Teams Templates – Rolling out now

New backgrounds for Together mode

New Backgrounds to Together Mode coming Q4 2020

Promised between now and the end of 2020, Together Mode feature will see some improvements with new Together mode scenes which will include conference rooms and a coffee shop and later, the ability to add your own such as meetings rooms from your own office. Microsoft hopes these features can help people feel connected and engaged from anywhere and reduce fatigue caused by regular grid view meetings.

With these improvements, like custom backgrounds in video chats, presenters will soon be able to select a scene from the gallery as the default scene for all together mode meeting attendees. Microsoft said they will also be enhancing the feature further to automatically scale and center participants in their virtual seats, regardless of how close or far they are from their camera.

Additionally, custom layouts in Teams meeting (not just Together mode) will allow presenters to customise how meeting content is displayed for participants during the meeting.

Similar to a weather forecast or the news, participants will be able to see the presenter’s video feed transposed onto the foreground of the content being presented on screen making for a more professional presentation.

Breakout Rooms

New Breakout Rooms – Coming October 2020

Already in preview for education, Teams meetings is getting a much-anticipated breakout room feature.

This highly requested feature will allow meeting organisers to split participants into smaller groups (manually or automatically) so they can have their own discussions. It’s ideal for brainstorming and workgroup discussions or for running event with multiple streams or optional sessions for example.

This means presenters will then be able to hop between different breakout rooms and make announcements to all breakout rooms, and close the rooms to return everyone to the main meeting room. Participants will still be able to access the notes, chat, files and whiteboards from the breakout session after the breakout rooms close.

Collaborative Calling

Starting rollout from the end of this month, is a new set of calling improvements for Teams.

One of these is Collaborative Calling, which enables users better collaborate and share information from within the channel while taking calls from employees or their customers in the queue.

Also included are a host of improvements to transcription, live captions, recording, and the ability to transfer between Teams mobile and desktop apps when doing one-on-one calls seemlessly.

Microsoft also said that their new  live captions with speaker attribution is now generally available (though I don’t see it yet). This provides a live and recap service for the meeting which includes the recording, an online transcript, chat, shared files, and more.

New Microsoft Teams panels

As employees begin to return to the office, part time, occasionally or permanently, meeting rooms will provide a welcome change to their work from home setups and will likely be at a premium.

To make it easier for workers to know when a meeting room is occupied, Microsoft has unveiled a new category of devices called Microsoft Teams panels that can be mounted outside of a meeting space.

These devices are essentially small tablets that can also use information from other connected certified Teams devices such as cameras to show room capacity information and help workers follow their organisation’s social distancing guidelines.

OK.. There is more…

In addition to these main announcements yesterday, Microsoft also announced several new smaller enhancements to Teams which include:

  1. New Search Experience
  2. Ability to create tasks directly from a team’s chat or channel
  3. New Cortana powered hands-free meeting controls in Teams Rooms

Let me know what I missed….

6 new countries added to Microsoft Cloud Calling Plans

Microsoft made a big announcement today as it announced an additional 6 countries that it is adding to its coverage of Microsoft provided calling plans which will be available from the 1st October 2020.

This is big news seeing Microsoft has not added a country since May 2018 so adding 6 countries is a big deal!

What countries are being added?

  • Austria
  • Denmark
  • Italy
  • Portugal
  • Sweden
  • Switzerland

The addition of these 6 countries in to the already available list of countries that support the Calling Plans Microsoft increases the total number of counties to 16, with the total list now being

  • Austria
  • Australia (via local telco)
  • Belgium
  • Canada
  • Denmark
  • France
  • Germany
  • Ireland
  • Italy
  • Japan (via local telco)
  • Netherlands
  • Portugal
  • Puerto Rico
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom
  • United States

Microsoft is adding the following countries to its list of countries in which customers can consume callimg plans directly from Microsoft or their license/CSP partners.

Direct Routing is also an option for customers wishing to keep their own SBCs, their own SIP provider/carriers or where callings plans are not available is specific counties.

Official notice on the Microsoft 365 Public roadmap



Review: Lenovo ThinkSmart View for Microsoft Teams

Now, I don’t need to tell you just how fast #MicrosoftTeams is being adopted across organisations globally, but one thing we are seeing is the shire explosion of new form factor devices by leading (and new) manufacturers into the Teams Collaboration space. Some of these new devices fits into the new category of Microsoft Teams Displays.

Microsoft Teams Displays – are a new category of all-in-one dedicated Teams devices featuring an ambient touchscreen, and a hands-free / touch-free experience “powered by Cortana” (though this is currently only available in the US only at this point). 

One of these vendors is Lenovo, who are no means a “new kid on the block” when it comes to end user devices such as tablets, laptops, and desktops, but they are kind of new in the Teams Collaboration Device Space. Interestingly, Lenovo are now also supplying the “PC” component of, not only their new Teams Rooms Systems, but also that of Poly!

Introducing the Lenovo ThinkSmart View

The all new ThinkSmart View is a dedicated personal business communications device for conducting Microsoft Teams audio and video calls which can be managed by their ThinkSmart Manager software, a proprietary software application built for IT departments to easily manage their fleet of ThinkSmart devices.

Image of Lenovo ThinkSmart View

Designed and certified exclusively for Microsoft Teams, Lenovo calls this a “…collaborative smart device that works from an individual’s workspace…”  – it’s a collaboration device really designed for execs or those with a pop-up home office who want to be “free from their laptop or tablet” but still need a video rich and audio rich endpoint. 

Lenovo are attempting to “reimagine the personal workspace” with Microsoft Teams displays by integrating the Teams collaboration and communication experience into the home and workplace with high fidelity audio and video.

So, what can you use it for?

Meetings – and it’s really good at them too!

Most of what the device can do is set out by, and limited by what Microsoft allows the device to do since the collaboration device is powered by the Microsoft Teams Android client that runs on the device. 

Today (August 2020) the following features are supported:

  • Teams Call / Video Meetings with full phone UX for Calls, Meetings & Voicemail
  • Live Captions / Subtitles
  • Full video calling, screen sharing / viewing
  • Common Area Phone features
  • Hot Desking Support 

Coming “soon” – September 2020 

  • Ambient display support – for notifications, and activity views
  • Raise hand support
  • Support for navigating and interacting with Chat and Teams
  • Access and Share recent Files
  • Better Together for Calling & Meeting
  • Leaving a note in meeting

What’s in the box?

This is really simple.  The ThinkSmart View device and a plug.

What’s the Price?

The retail for these is £281 plus VAT – so I definitely put them into the affordable gadget category for most managers/exec that work at home or need a dedicated Teams Video endpoint in their office.

Lenovo are also offering a 45 day try-or-buy on this so speak to your partner about this if you are interested.

What’s the Spec?

As I said – think of this as a giant Teams Phone. Its runs the same native Teams Mobile app but is perfect as a Teams On-the-go collaboration device – as long as you have a power-plug to power it up as it doesn’t have a built in battery. With this device you get:

  • 5MP wide angle (720p) with a physical camera shutter to cover it for privacy.
  • Built in microphone with mute switch to temporarily cut the audio.
  • 1.75″ 10W full-range speaker
  • Bluetooth® 4.2 (LE) – pairing allows use with a headset and support auto device lock.
  • 8″ HD (1200 x 800) IPS touchscreen with auto rotate for landscape / portrait mode

Lenovo ThinkSmart View in portrait mode

Usage

The ThinkSmart View is an interesting form factor device from Lenovo. It’s not immediately clear as to its best use case, however…. 

This could fill the need for a dedicated video collab device that a user can walk up to and start using on the desk on in a breakout area / small meeting room and it does support the “hot desk mode” – the lack of a handset makes it a bit in practical for a common area but you can pair it with a headset (again – great to dedicated use, no so much for common area use).

I think for anyone working at home, this is much better than having a Teams Phone on your desk and it’s actually something that would be great in another room (or area) of your home/office, but of course it’s limited to use within #MicrosoftTeams which probably limits that – there’s certainly no danger in your kids or other family members using it for WhatsApp calls for example – though they might inadvertently video call your boss via Teams!

My opinion – ideally suited for the millennial executive / manager desk as a communication endpoint for Teams that can break you away from your PC/Laptop/Tablet or device.

Competition

This a new(ish) form factor, though not entirely unique to Lenovo. The other Teams Collaboration device manufacturer in this space today is Yealink. I’ve not yet had the pleasure of testing one of these so I can’t do a review or comparison of yet

Summary

As you’d expect from Lenovo, build quality is excellent and at <£300 it’s a great device to buy a few of and see how users get on with them.

This is really nice and very simple to use device – it does Teams meetings as Microsoft intended – click join and enjoy!! The ThinkSmart View is excellent quality, looks great on the desk and works really well – what’s not to love for under £300 and if you need convincing (or need to convince others), there’s the try or buy offer too remember!

Click here to visit the Lenovo Website

Will I keep it/Buy it?

I’m not sure yet – but probably!!!!

I’m going to put it through its paces for a week or so as I’m only a day in so far and I really hope the new software updates make thier way to my loan device before the end of my two-week trial!

Skype for Business (3PIP) phone support extended beyond original 2023 end date

Image of 3PIP phones

Great news for any organisations using Skype for Business and moving to Teams, was announced yesterday.

Yesterday, Microsoft announced that they were extending support for their 3PIP gateway service (which was originally supported until 2023). Skype for Business Online is end of life from July 2021 and the 3PIP service provides support for any legacy Skype for Business Phone. By extending the support for the 3PIP gateway service, organisations will be able to leverage their existing Skype for Business phones for longer – saving money and giving them longer to invest in #MicrosoftTeams certified phones.

Image of 3PIP phones

We realise that being able to use existing hardware can provide important cost savings when moving to a new phone system.” Microsoft said in a blog post yesterday. “Today, we are announcing extended support for Skype for Business (3PIP) phones beyond 2023, so you can continue to use your existing Skype for Business phones as you move to Teams”.

Support for Standard SIP Phones

Microsoft also confirmed that they will be supporting core calling features on standard SIP-based phones from Cisco, Yealink, Polycom, and others with Microsoft Teams. Microsoft said this support will be available in the first half of 2021.

More Teams phones with “Buttons”

Microsoft also said yesterday that, due to customer demand, the leading Teams phone vendors including Yealink and Audiocodes will be launching new Teams certified phones with physical buttons.

It seems Microsoft’s plans to include Calling minutes in E5 have now been cancelled.

A few weeks ago we hear that Microsoft were going to include 120mins calling minutes within many of their ‘E5’ subscriptions (see previous post).

Thanks to Will for spotting and letting me know on my blog the official post by Microsoft has now been updated, which states that “The Enterprise Voice and E5 and A5 with Calling Minutes launch has been canceled.”

Hold on… What?

Yep you heard right, and if you check out the updated version of the Microsoft release you’ll see that they go on to say:
We will not be launching Enterprise Voice Plan 1 and 2 and the accompanying inclusion of domestic calling minutes in the E5 and A5 plans, as was previously planned for August 1, 2020. The launch has been placed on hold indefinitely.”

I personally think this is a really wierd move.. I’m sure there more that we haven’t been told yet, but so many of our customers were excited by this announcement and had started to make plans to accelerate their move to Microsoft Cloud Calling now that minutes were going to be included..

As soon as I hear any more I’ll update you all. In the mean time what’s your thoughts on this…? Were you looking at advancing your Microsoft Cloud Calling due to this announcement.?

Microsoft “Forms Pro” becomes “Customer Voice”

Dynamics Customer Voice

Yesterday at Inspire, Microsoft’s Global Partner Event, Microsoft made a massive announcement about changes coming to their survey and feedback tool known as Forms Pro). Released almost a year ago to the day, Forms Pro provided a host of additional features to Forms including functionality tied into the Common Data Service and was the suggested replacement for the previous “Voice of the Customer” which was part of Dynamics 365.

Introducing “Customer Voice

Dynamics 365 Customer Voice is a not just a name change for Forms Pro, it’s a new product which will replace Forms Pro – it’s primary focus being to request and manage customer feedback at multiple levels.

As MVP Megan Walker said in a blog, “it took a few steps to get there, but hopefully, now we can see that Microsoft Forms is one product, and Customer Voice is another“.

Customer Voice (which is available from end of August) will have the same notable features as Forms Pro but will also include a host of new capabilities and exciting features.

The user interface will also be separate and different from Microsoft Forms – a move that will hopefully remove a lot of the confusion of not knowing exactly which product was which when using Forms and / or Forms Pro since they do, in essence, look the same!

What are the new Features?

Customer Voice works more on the concept of Projects than just a whole bunch of unstructured surveys. These projects can hold one or more surveys – so the layout is slightly different but easier to manage – for example, you can group surveys based on products or surveys etc.

There are also new satisfaction metrics coming for sentiment, Net promoter or CSAT.

You can also pick new solution templates for projects such as

  • Multiple surveys
  • Branching rules
  • Custom templates and even third-party templates

The full list of features can be found on Microsoft’s office page here:  

Megan – a friend and experts in her field has also done a great video blog on these changes and new stuff…check it out here:

When will the changes kick in?

The transition from Forms Pro to Customer Voice will happen in Mid/Late August 2020 and all existing Forms Pro Surveys and responses will transition across to the new service.

What do you think, are you are Forms Pro user? What do you think of the latest changes?
Let me know

 

New Enterprise Voice Plans PLUS Microsoft to include 120 calling minutes in E5 plans from August 1st

Teams Phone

Microsoft have just announced some changes and enhancements coming to the way their Microsoft Teams “Cloud Voice” services are purchased and licensed.

Firstly, from August 1st, all Office E5/A5 and Microsoft E5/A5 plans will now include 120-minutes per month domestic user calling plans in eight countries at no additional cost. This will be for new and existing E5/A5 users including the following countries: –

  • UK
  • Belgium
  • Canada
  • France
  • Germany
  • Ireland
  • Netherlands
  • Spain

Secondly, Microsoft are also adding new Microsoft 365 Enterprise Voice Plans. This will make it easier for customers to add voice to Teams since these new bundles will include That means, in those countries, E5 now ships as a full phone system with PSTN connectivity and user phone numbers/minutes included in the single license.

The new Enterprise Voice bundles are a new offering / add-on that will includes.

  • Phone System,
  • Audio Conferencing, and
  • Domestic calling minutes

The new Voice bundles will come in different sizes and will include a different number of inclusive minutes (similar to how the Calling Plans are purchased today).

Voice Plan 1 works out around £4.50 per user per month cheaper than the previous separate items of Phone System, Audio Conferencing and 120 Minute Calling Plan

Office 365 E5/Microsoft 365 E5 will include PLAN 1 which equates to 120 mins.

About Microsoft Enterprise Voice

Microsoft 365 Enterprise Voice

…is a cloud-based telephony solution that enables users to make and receive PSTN calls in Microsoft Teams. It includes Phone System, Audio Conferencing, and Domestic Calling Plans. These will be now be available in a Plan 1 and Plan 2.

Calling plans

…are what Microsoft call the associated DDI and calling minutes which are assigned to users or common are phones for example and gives users a PSTN phone number and inclusive out-bound minutes to make PSTN calls outbound. Inbound PSTN calls are not minute capped or charged. E5 licenses already include “Phone System” which enables the ability to use Microsoft Teams as a phone, but there is a still a requirement to add either a Microsoft Calling Plan or to use Direct Routing (an SBC and service from an approved Telco) to enable a user to make and receive phone calls.

Pricing

Enterprise Voice Plans (for A3/E3/F3 users)

  • Voice Plan 1 (incudes 120 mins a month): RRP £9.80 
  • Voice Plan 2: (includes TBC mins per month) RRP £16.60

Note: Voice Plan 1 works out around £4.50 per user per month cheaper than the previous separate items of Phone System, Audio Conferencing and 120 Minute Calling Plan

Find out more

To find out more, you can refer to the announcement here:

https://docs.microsoft.com/en-us/partner-center/announcements/2020-july

How Microsoft’s new digital skills initiative aims to skill up 25 million people

#Microsoft today, has launched an initiative to help 25 million people worldwide acquire the digital skills needed in a #COVID19 economy grounded in three areas of activity:

(1) The use of data to identify in-demand jobs and the skills needed to fill them;

(2) Free access to learning paths and content to help people develop the skills these positions require;

(3) Low-cost certifications and free job-seeking tools to help people who develop these skills pursue new jobs.

Within the announcement, Microsoft said they are also developing a new learning app in Microsoft Teams to help employers upskill new and existing employees. This will bring together best in class content from LinkedIn Learning, Microsoft Learn, third-party training providers, and a company’s own learning content and make it all available in a place where employees can easily learn in the flow of their work.

Read the full Microsoft blog and announcement here;

Cisco Live 2020: “To power an inclusive future for all”

The Cisco Live 2020 keynote yesterday (June 16 2020) followed the same theme as many of the other leading tech vendor events and focussed primarily on the current social and economic climate brought about by the global COVID19 pandemic before touches on new Cisco Webex and Cisco SecureX features which were the core focus of announcements on day 1.

Key Priorities Announced

“Possibilities” was the main theme of the keynote on Tuesday 16th June, in which Chuck Robbins summarised the current climate and demand on technology as the need to reimagine applications, secure data, transform traditional network and data centre infrastructure, and the “empowering” of teams through technology as being more important now than ever. which namely allowed Cisco to ire-introduce and emphasise some of the new core features coming to their Webex and SecureX platforms. 

Outside of this, most of the keynote didn’t focus on new announcements, but openly discussed the chaos that #Covid19 has thrown on the world nicely introducing the keynotes’ main theme – simple “Possibilities”. 

2020 has been a difficult and challenging year,”, “We started out with a new decade with hope, and we never imagined that in June we would have experienced what we’ve experienced this year.” Chuck Robbins, Cisco Live 2020

Chuck Robbins went on to talk about the combination of the COVID19 pandemic, and the fundamental change to business, employees and how we work, combined with the urgency, rapid change in direction and crazy tasks that every organisation has been faced with ensuring the technology, people and business can function from home which has of course been a challenge for many organisations globally. 

One of those big challenges included shifting office workers to a remote work style. This stark change, on top of all of the exterior issues, has taken a toll–both on the enterprise and individuals.” Chuck Robbins, Cisco Live 2020

Additions to Webex and SecureX

Javed Khan, VP of collaboration at Cisco, was next on the virtual stage joined by Gee Rittenhouse, senior VP at Cisco, to discuss some of the new features being added to their WebEx and SecureX platforms.

Webex 

With so many people working from home now and for the foreseeable future due to #COVID19, video and web conferencing use has skyrocketed across all major platforms, namely Zoom, Microsoft Teams and of course WebEx.

By April 2020, Cisco said they were seeing more than 25 billion meeting minutes a month (which was up nearly 3 fold  which is three times the size of the normal monthly average and said that “We have the unique opportunity to use our collaboration technology and our amazing people to help power an inclusive future for all.

We already know the future of Webex (currently in preview) will bring an enhanced experience leveraging what Cisco have called “Cognitive Collaboration” which will deliver insights about upcoming meetings, contacts as well as information about your day to reduce the need to keep flicking between Webex and Outlook.

NewWebEx
New WebEx Preview interface

 

Next, Javed Khan formerly announced the addition of the Webex Assistant, a personal digital assistant that can be used within the WebEx platform to enable handsfree operation and event in meeting administration WebEx meetings. With the Webex Assistant, users can “ask” Webex to record the meeting, take notes, and even send highlights to attendees when the meeting has finished. 

Picture of Cisco WebEx Assistant

Security built in was another focus of WebEx improvement, with extended data loss prevention (DLP) retention, Legal Hold tools for chat and content which is also coming to Webex Meetings. Cisco also announced an expansion to their end-to-end encryption including AES 256 Bit encryption with GCM mode for increased protection for meeting data and resistance against tampering. Security around meetings has of course been very top of mind for many whereby Zoom have had their reputation dented over claims and fears of poor security across their platform. 

Cisco also announced the Webex Desk Pro – an “AI powered” collaboration device that features a 27-inch 4K display, 71-degree HD camera and digital whiteboarding which looks like a cross between a Surface Studio and a Cisco EX device.

Picture of a Cisco WebEx Desk Pro

Cisco said that they would be “doubling down on AI” and that they would be adding even more intelligence into their contact centre solutions, converting customer support agents into “super agents” to ensure that they always have all the all the right information at their fingertips to allow them to solving customer issues faster than ever.  Javed Khan said that the goal of Cisco Contact Centre platform is to “improved customer satisfaction and improved customer loyalty.”

It’s also very apparent that Cisco are going to be dropping the “Webex Teams” name and moving to “Webex App” or simply back to just “Webex” as part of their next update integrations. I think this is a good move as to be honest, customers got confused when Webex Teams simply got Teams, which, let’s face it, every assumed they meant Microsoft Teams!

SecureX Update

From a security perspective, another huge focus for Cisco, Gee Rittenhouse talked about some of the new optimised features within SecureX, which he called 
“the most comprehensive cloud native platform in the industry.”

Gee Rittenhouse continued his explanation of the SecureX platform, stating that “In one place, you can see your entire environment, threats and incidents, and resolve policy changes.” 

Cisco SecureX dashboard

This was followed by a quick demo in which Cisco illustrated how Cisco SecureX customers could directly see all the possible security threats across their network through a single view/dashboard.  They demo showed a “kill chain” explorer view whereby, upon clicking on a particular detected threat, the system generated a relationship graph so that the SecOp team can see everything related to that single threat along the ability to then block it across the organisation with a just couple of clicks. There is also some automation behind this allowing some auto remediation as you’d expect. 

Cisco said they have a huge and growing number of integration partners, and are sharing intelligence and threat protection details with other leading security vendors including Microsoft, McAfee, and many others

Summary

As you’d expect from Cisco – huge focus on collaboration and security which right now is top of mind as many organisations get ready for a quite different future for the time-being at least.

What did you think? Did you attend the conference? What were your key takeaways and what did I miss?

 

Microsoft announces “Cloud for Healthcare” at #MSBuild2020

As Microsofts’ annual dev conference Build opened today (May 19 2020), Microsoft announced the launch of the Microsoft Cloud For Healthcare, — a new Microsoft Industry Cloud solution.

Microsoft said that the solution aims to integrate Microsoft Cloud with an “industry-specific data model” “cross-cloud connectors,” and APIs to better help serve the global healthcare industry.

Global capabilities uniting the healthcare industry

The Microsoft Cloud for Healthcare wi bring together capabilities from across many Microsoft Cloud Services 365. This includes Microsoft 365, Dynamics 365, Power Platform, and if course Azure. This will be powered by a common data model which will allow the sharing of data across various applications to provide better analytics. Microsoft say that this will allow health providers globally to provide better services for patients, clinicians and doctors by helping make it easier to deploy resources to the needs of all hospital and care units.

For example, Cloud for Healthcare, will focus on what Microsoft has identified as important needs for the field, like engaging patients, facilitating health team collaboration and improving operational efficiency, all with strict security measures.

Sample Health App powered services


Of course, an important component of healthcare is aftercare, where medical professionals need to keep in touch with their patients to follow up on their recovery and any post opp treatment, tools available to do so are generally limited to follow-up phone calls and emails, which are not only tedious but can sometimes not meet security standards or provide the best care.

Microsoft’s Healthcare Bot Service will be available as part of this service, which Microsoft say is behind more than 1,500 instances of COVID-19-based bots that have gone live globally since March 2020. These bots can help alleviate the strain on emergency hotlines for public and provide health providers while addressing common questions that patients might have.

Availability

Microsoft has said that a public preview will be coming in coming days and will be free for 6 months for evaluation, with general availability bringing late this calendar year.

Microsoft has also said that although the healthcare industry will be “first served” with the solution, they also promised that more industry-specific clouds solutions will follow.

Thoughts..

What do you think.. Is industry specific Cloud solutions a good next step for Microsoft?