OK.. That’s sounds confusing but here’s what it’s all about.
If you are a fan of Copilot, you’ll know that Microsoft has Copilot in Edge (formerly Bing Chat and Bing Chat Enterprise), Copilot in Windows 11, Copilot in Microsoft 365 (whixh domains the tech news last week) and other flavours of Copilot across their product suite.
Copilot in Windows will now leverage Copilot for Microsoft 365 for licensed users.
Very soon, those with a Copilot for Microsoft 365 license will be able to access it right from the Windows Desktop using Copilot in Windows!…
Still confused?
Currently, you can use Copilot for Microsoft 365 365 in Microsoft’s Office apps and Teams, where you can chat with Copilot, ask questions, get answers, and generate content. But with Copilot for Microsoft 365 on Windows (that is still a mouthful), you can do all that and more, without leaving the desktop.
This means that rather than having different a Copilot experiences, Copilot in Windows will adapt based on other licenses that you have. So if you don’t have a Copilot for Microsoft 365 license, then Copilot in Windows will continue to act as it does today. If you do have a Copilot for Microsoft 365 license however, then Copilot in Windows will adapt and give you access to the full Copilot expeeience.
Availablity
Microsoft say that Copilot for Microsoft 365 on Windows will be available from February 5th, 2024.
Enabling Copilot for Microsoft 365 on Windows
Copilot for Microsoft 365 on Windows will not be enabled by default on managed Windows 11 devices. Enabling this will need to be done by IT admin using a temporary enterprise control while in early release meaning that organisations can choose whether to allow or block it.
Microsoft need to take urgent action to bring the awesomeness of Copilot Pro to their huge Microsoft 365 Family subscriber base without breaking the bank.
I was really excited to hear that Microsoft had annouced Copilot Pro bringing the power of Copilot into the heart of the consumer version of Microsoft 365 Family or invidual for £19 per user per month
Whilst I’m keen to try this out to see how this could benefit consumer users and families. I became rather shocked when I did the quick calculations on the cost for our family of four!
Family of four – A Thousand Pound a Year.
Yes, you read that correctly..
There is no doubt this will be an awesome addition to anyone using Microsoft 365 apps, but one thing you need to be aware of is how Copilot Pro is licensed for Microsoft 365 Family subscribers.
Firstly, let me say that Microsoft 365 Family is a bargain. For just £79 per year (I actually paid £59 on) for a family subscription which covers up to 6 people with full access to Microsoft 365 apps (online and full desktop and mobile apps which can be used in up to five decives each), 1TB storage for OneDrive, Microsoft 365 Family Safety and more. It’s great great value.
On a previous blog, I showed how you can add Copilot Pro to this subscription for £19 a month (which is £228 a year) which is a multiplier of X3 based in the £79 RRP price) which sounds staggering but could “probably” be justified….
But it gets worse…
Why… Well if you want all your family members to have access to the features of Copilot Pro (for example your kids for school and uni), you need to buy a Copilot Pro license for every member of your family you wish to use Copilot Pro.
This means an extra £19 per month for every family member on top of the Family Microsoft 365 subscription. We are a family of four!
12.5x the price
In my family of four, assuming my wife and two children needed / wanted a Copilot Pro license, our £79 a year subscription would increase by 12.5x to a staggering £991 a year…
Wow…. Just wow.. That’s a lot of cash.
Of course not all the family may need a Copilot Pro subscription and at this price I imagine just the primary user would buy a license and then “use the same account” to access Copilot Pro.
Whilst this would t work in a corporation, as a family this is much viable.
Microsoft – please make this affordable for Families.
I get the hype and excitement about Copilot in Microsoft 365. I have been using it for a week where I work and beielve me, it is truly remarkable.
In the consumer world however, I just cannot see a Microsoft 365 Family subscriber adding a Copilot Pro license for any more than one user.
Of course not all may need it, and of course the free version of Copilot is brilliant for anyone that needs the power of ChatGPT in Windows and the web browser, Microsoft need to think about this key subscription and make the price for Families much much lower…
Microsoft…. Please look at an affordable price for these Family subscriptions.. I’d happily pay a small price per addiotnal user above the primary user but £1,000 for a family of four (in my case) is crazy….
I welcome your comments Microsoft 365 Family subscribers….
You will probably be aware that Chat-GPT offers both a free tier (Chat GPT3) and a paid “plus” tier which costs $20 and upwards and includes more features and the new GPT-4 engine.
The free tier is limited, is based on the “older” ChatGPT-3.5 model and doesn’t include any image creation tools.
The Plus tier costs $20 and gives you ChatGPT-4 (the newest fasted and accurate model) and the ability to create AI images using DALL-E and ability to web search!
However, you can get access and use (legally) all the plus features (and more) including GPT-4 and DALL-E for free – by using Microsoft Copilot in Edge (you may know this as Bing Chat).
How to get all the features of ChatGPT-4 and DALL-E for free.
Microsoft Copilot is the brand Microsoft have given to their AI technology which is all built on the very same ChatGPT technology built by OpenAI. In face Microsoft own a significant portion of OpenAI and have been developing together for years.
Here’s why you really want to take a look.
Microsoft Copilot is 100% Free.
It uses the latest Chat GPT-4 models and you also get access to Image Designer which is built on DALL-E version 3.
It is available as a dedicated app on iOS and Android,
It is built in to Windows 11 (and soon Windows 10)
It is also built into Microsoft’s Edge browser (this is built on Chromium technology – so is essentially Chrome but better!).
Corporate users also get the same free version but with Enterprise data protection, meaning chat data and content is not used to train their consumer models.
Introduction to Microsoft Copilot
Copilot is Microsoft’s AI powered Generative AI tools built on the latest Open AI versions of Chat GPT large language model (LLM) and the DALL-E image creation technology. By using Copilot, users get access to this for free without having to pay the $20 per month subscription fee for ChatGPT Plus.
To get Copilot, you just need to head over the Apple Store or Google Play Store and search for Microsoft Copilot.
You don’t need to sign up, but if you do sign in with your Microsoft account (you can create one for free if you don’t have one) , you get access to more features and can have more detailed and longer conversations with the chatbot. This is definitely worth doing if you plan to use Chat GPT / Copilot more than a couple times a day…
This offers amazing value. Copilot is a free and amazing tool that uses the state-of-the-art AI models from OpenAI, including GPT-4 and DALL-E 3. Copilot gives you access to the same innovation and functionality that Microsoft is embedding into its premium products and services for both individual and business customers. DALL-E 3 is an impressive AI model that can produce stunning photos, artwork, stickers, backgrounds, and other images from your instruction / prompt.
Getting Started With Copilot – What can it do?
Welcome to Copilot. This is the ultimate chat tool for creating and exploring amazing content. If you have used Chat GPT before, you already know how powerful and fun it is. But Copilot takes it to the next level. With Copilot, you can not only use chat to search, but also use it to access and manipulate data from the internet (how cool is that?), and even generate stunning images with your words. And if you use Copilot from the Edge browser, you can also analyse and work on content from any web-page – that’s awesome, right? Don’t believe me? Just see for yourself.
Getting started is super simple – whether you are using the browser, Windows 11, or a mobile app. You can simply use the ‘Ask me anything’ prompt to type your question or instruction (this is called a prompt), upload an image, or paste some text in, or tap the microphone icon to speak to Copilot. Copilot has the ability to reply with audio as well as displaying results on screen which is nice.
The following images show the different starting screen on different devices.
Some things Copilot can help you with.
Copilot (as the prompts suggest) can be used to perform a powerful range of text and image based tasks, research and more. For example, you could use it to help you…
This table, show the outputs of these steps based on the prompts I used. Why not follow along and adapt the prompts to suit your need. You may need to tweak them to get the desired result.
Desired Outcome
Sample Prompt (instruction)
A story about a car that can fly.
“Write me a story about a family that take their new car out for a drive only to find it has the ability to fly. Make the story funny and limit it to 3 paragraphs“.
Drafting an email about a specific topic.
“I need to write an email to my team explaining that we are planning to restructure the team to align to our new coprate vision. Draft me an email that will be both empatetic but also direct about the change that is happening.”
Summarise a document
Open a PDF document in the browser. “Summarise the key points of this document into 3 sections including a summary, key points and a conclusion“.
Compare different things (such as products) and present the information in a preferred (e.g., a table) format.
“I want to go on holiday with my 2 young children over xmas next year where the weather will be warm and sunny and near a beach. Create a table with some different places we could go that are good for children, expected costs per person and the location. Ensure flight times are under 5 hours.“
Rewrite a body of text (document, email body, report).
Instruction: Open a document you are working in word or powerpoint in the browser. Highlight a body of text and select “write” from the context menu.
Text based awesome things Copilot can help with or perform for you.
This table, show the outputs of these steps based on the prompts I used. Why not follow along and adapt the prompts to suit your need. You may need to tweak them to get the desired result. You can create these prompts directly in Copilot or for more control and fun. Just go to. https://designer.microsoft.com .
Desired Outcome
Sample Prompt (instruction)
Create social media content about a [brand launch] or something else.
“Create me an image for social media to promote my new webinar I am launching in March on AI technolog in the retail industry.”
Create an image such as an illustration for the story we just created above.
“I have written a story about a family that take their new car out for a drive only to find it has the ability to fly. Create me some illustrations of a flying car taking off for the story using in coloured pencil sketches for a childrens book.”
Create an image for a blog site or report.
“I need to write a financial report for the return on investment of AI technology in the enegery sector. Create me a modern, line art image I can use on the front cover. Make it look professional with minimum colours”.
Explain an image by asking questions about a local image or doc on the web
Use the upload image box to upload an image from your phone or computer and then ask Copilot to “describe the image or create you some alt-text”.
Recreate an image using AI.
Upload an image and then ask Copilot to create a new image based on this. For example: “Create a new image that uses the same background but adds some farm animals ouitside the building“
Image based awesome things Copilot can help you with or perform.
Here’s a bonus cool prompt you can try.. I have endless fun with this..
Vibrant red eyes, dark green baby dinosaur in a forest with leaves hiding some people his cute but fierce face. BLACK background with faint outlines of forests and mountains in the background. studio photography, close up
Great Designer Image Creator Prompt.
Created with Microsoft Image Designer
Conclusion
Microsoft’s Copilot app is now available for iOS and Android users. It ships with a ton of features, including the capability to generate answers to queries, draft emails, and summarize text. You can also generate images using the tool by leveraging its DALL-E 3 technology. It also ships with OpenAI’s latest LLM, GPT-4, and you can access all these for free.
Wait.. There’s more.
OK, so there is more.. You can also opt to purchase Copilot Pro…. For £19 pupm for individual for Microsoft Family subscriptions you get aceess to event better GPT4-Turbo, faster speeds and much more more.
Microsoft have announced a new version of Copilot, called Copilot Pro which brings the core features of Microsoft 365 Copilot to individuals and families using Microsoft 365 Personal or Family subscriptions.
The free version of Copilot is still available (see below) for those happy with the extensive features and services (which include access to Copilot with OpenAIs GPT4 and Dalle-3 image creator but don’t need to Microsoft Office integrations offered by Copilot Pro. Here’s how they differ.
Copilot Free Edition
This is still ideal for anyone who wants to use Microsoft’s extensive Generative AI and image technology to find information, create new content, summarise and rewrite and have access to DALL-E 3 image creation technology (outside the Office 365 apps) and enables users to:
Access to Copilot via Windows 11, The Edge Side bar, the web (Copilot.Microsoft.com) and also as a dedicated app on Windows, Android, macOS and iPadOS
Use CHAT GPT-4 and GPT-4 Turbo for free (with some speed limitations during peak times).
Access Copilot via text, voice and images in conversational based search with up to 30 iterations (turns) per conversion and no limits on the number of chats.
Access to Microsoft’s Designer image creator (powered by Open AI DALL-E 3) with 15 speed boosts per day.
Access to consumer aligned plug-ins available from third party providers such as OpenTable, Skyscanner and Spotify.
Copilot Pro
This premium service costs £19 per user per month ($20) on top of your Microsoft 365 Personal or Family subscription is aimed at individuals and families (or people that work from themselves) who want to Turbo charge their productivity and use Copilot directly from within their Microsoft 365 apps like Word and Outlook as well getting Premium, faster access to GPT-4, GPT-4 Turbo, along with additional premium features within Microsoft’s Bing image creator and Designer
With Copilot Pro, you get:
Priority access to GPT-4 and the newest GPT-4 Turbo features with no performance caps during peak times.
The ability to access Microsoft Copilot directly from within Microsoft 365 apps like Word, PowerPoint and Outlook. This can be used to create and re write content directly from the Office apps for content creation, drafting documents and emails, create presentations and summarise data in excel.
Premium features and newest features first with DALL-E 3 including ability to create content in landscape format. Subscribers also get more image creation boosts with this rising from 15 to 100 per day with Designer (formerly Bing Image Creator).
How to get Copilot Pro now
You can subscribe to Copilot Pro for $20 \ £19 a month. What is good is the commitment is only one month so can be cancelled at anytime.
Word of caution of pricing on Family Subscriptions…
One thing you need to be aware of is how Copilot Pro is licenses for Microsoft 365 Family subscribers. You usually pay your £79 per year for the family subscription which covers up to 6 people with full Office 365, OneDrive etc.
You need to buy a Copilot Pro license for every member of your family you wish to use Copilot Pro. So this is an extra £19 per month for every family member on top of the Family Microsoft 365 subscription.
So my family of 4 that takes a Copilot Pro version of Microsoft 365 Family to over £1,000 a year! We just use a single license!
As a consumer or individual will you be investing in Copilot Pro or is the free version enough for you.
Today, 15th Jan 2024, Microsoft has announced that Copilot for Microsoft 365 is now available for organisations of all sizes and individuals with no seat minimum.Microsoft Copilot Pro was also announced for Microsoft 365 Personal and Family users.
Originally annouced in March 2023 and then hitting general availability for enterprises in November 2023 with a 300 seat minimum commitment.
Copilot for Microsoft 365 is Microsoft’s AI-powered productivity tool that uses/is based on the OpenAI ChatGPT 4 large language models (LLMs) and integrates your business data with the Microsoft Graph and Microsoft 365 Apps, working alongside employees core business apps such as Word, Excel, PowerPoint, Outlook and of course Microsoft Teams.
Copilot Pro and Copilot for Microsoft 365
Copilot for Microsoft 365 Business
Microsoft has today announced that Copilot for Microsoft 365 is now also generally available for small businesses with Microsoft 365 Business Premium and Business Standard licenses. What’s more, they can purchase between just one and three hundred (well 299) seats for $30 per person per month.
Copilot for Enterprise and Commercial with no minimum purchase
Microsoft has also removed the 300-seat purchase minimum for commercial plans and made Copilot available for Office 365 E3 and E5 customers.
Copilot for Microsoft 365 teaser video. (c) Microsoft
Commercial customers can now purchase Copilot for Microsoft 365 through Microsoft Cloud Solution Provider partners such as Cisilion.
Plus Copilot ‘Pro’ for individuals
Finally, Microsoft has also annouced Microsoft Copilot Pro which is aimed at comsumers/individuals.
Available “soon”, this is a subscription bolt on for Microsoft 365 Personal and Family subscribers bringing the power of Copilot to everyone.
Unlike the free Copilot experience (available in Edge and Windows 11), Microsoft’s Pro version will serve as a “single AI experience” that runs across your devices and also works (like the version for Business) from within the Microsoft Office apps including Word, Excel, PowerPoint, Outlook, and Microsoft 365.
Users will also get “priority access” to OpenAI’s latest AI model GPT-4 Turbo even during peak usage times and can also choose between different GPT models in a later update. Users also get enhanced AI image creation with Image Creator from Designer (formerly Bing Image Creator), with 100 boosts per day while bringing more detailed image quality as well as landscape image format.
Copilot Pro for Individuals. Video (c) Microsoft
Copilot Pro will also (soon) allow users to build their own Copilot GPT, a customised Copilot tailored for a specific topic, in the new Copilot GPT Builder with just a simple set of prompts.
People/families will be able to subscribe to Copilot Pro for $20 per month/per user.
You should still prepare though…
Whilst this makes it more attractive to organisations of all sizes and also helps organisations “test it out”, my worry is this will just be treated alike a product and as such organisations risk dabbling and not putting the effort in to making this a success.
My advice is to still follow the adoption and readiness guidelines around data protection, life cycle management and governance and security to ensure that Copilot gives the best results, provides real ROI and drives real outcomes. For now though the huge barrier to a pilot of Copilot is removed which in turn should help adoption, testing and business case development.
Adoption, training and change management is also super important..
The cover lots of this in my previous sets of blogs amd articles here.
Microsoft have announced (quietly) that all Surface devices shipped from 2021 onwards will now receive firmware updates for six years (two years more than initially committed).
The documentation states that all Surface devices shipped after 1st January 2021, will receive six years of firmware updates. Devices that shipped prior to this date will continue to receive update for four years.
What Surface devices will receive six years of updates?
Any Surface device shipped after Jan 1st 2021, the following devices will now benefit from the extended firmware support cycles.
Surface Pro 7+ onwards.
Surface Go 3 onwards.
Surface Laptop 4 onwards.
Surface Laptop Studio 1 onwards.
Surface Studio 2+ onwards.
What about older Surface Devices?
In their documentation, Microsoft states they reserve the right to extend the firmware support cycle for any device where necessary. For example, Microsoft have already extended the firmware update life cycle with the Surface Studio 2 despite this shipping in 2018. This already has a six support file until later this year (2024).
It is worth noting that firmware updates are different to the Windows Operating System updates that devices receive through Windows Updates. Firmware updates are software updates that are applied to the hardware components of a device, such as a motherboard, a hard drive, or a graphics card. Firmware updates can improve the performance, stability, security, or compatibility of the device. Firmware updates are usually provided by the device manufacturer and can be downloaded from their website or through Windows Update.
Firmware updates are sometimes needed to fix driver compatibility issues, known bugs or security vunerabilities and may also be required (or recommended) for major OS upgrades, but are not always necessary. As such there is no issue continuing to use devices that are beyond the firmware lifecycle end date.
What do firmware updates do?
Firmware updates are software updates that are applied to the hardware components of a device, such as a motherboard, a hard drive, or a graphics card. Firmware updates can improve the performance, stability, security, or compatibility of the device. Firmware updates are usually provided by the device manufacturer (in this case Microsoft) and can be downloaded from their website or are delivered/offered directly via Windows Update.
Firmware updates are sometimes needed to fix driver compatibility issues, known bugs or security vunerabilities and may also be required (or recommended) for major OS upgrades, but are not always necessary. As such there is no issue continuing to use devices that are beyond the firmware lifecycle end date.
Firmware updates are important for Surface devices because as well as fixing bugs or vulnerabilities, they also optimise and “tune” the device’s compatibility with Windows and drivers. Typically a firmware update can improve stability, enhance the battery life and improve/tweak performance of the device, and sometimes they can introduce or activate new Windows features. Therefore, it is beneficial to have firmware updates for your Surface devices as long as possible so this extended support cycle is welcomed.
The Future Of Surface
With the departure of Panos Panay last year, many have questioned what the future will look like for Surface. We know there will be some major updates this year to the Surface Pro and Laptop lines (I’m sure you’ve seen some of the “leaks”) as they continue to press forward with updates to Windows (and the next version) which will see more AI goodness throughout the OS.
This coupled with the longer support lifecycles for their older devices also suggests a commitment to continue to innovate and lead the future vision of the Windows device eco system.
Microsoft today, 4th Jan 2024, announced that Copilot in Windows is coming out of preview. They also announced the next significant step forward for Copilot in Windows and the future of the AI Powered PC. Microsoft say that the future of Windows, Silicon and Copilot, are the next stage of enabling the significant shift towards “a more personal and intelligent computing future where AI will be seamlessly woven into Windows from the system to the silicon, to the hardware“.
The next technology shift, driven by AI innovation is continuing to grow exponentially and is posed to fundamentally change the way we use and access technology forever.
“From reinventing the way people search with Copilot in Bing, and unlocking productivity with Copilot for Microsoft 365, to reimagining how people get things done on the PC with Copilot in Windows”.
Yusuf Mehdi | Chief Marketing Officer | Microsoft
Microsoft, in their blog, talk about 2023 being the year of the birth of Generative AI, with 2024 being the year of the AI Powered PC.
The AI Powered PC
As significant as the introduction of the Windows Key was in the 1990s, the introduction of a new Copilot key will be the first significant change (in over 30 years) that is coming to the Windows PC keyboard starting with new devices shipping this year.
The Copilot key, which will sit near the space bar and replace the right ALT-GR key on most keyboards, will invoke the Copilot in Windows experience to make it seamless for people to engage Copilot in their day-to-day work or lives and is designed to make it easier for everyone to be part of the AI transformation more easily.
AI – from Chip to the Cloud
In same way Microsoft approaches security – Chip, OS and Cloud, they are taking the same approach with AI. Starting with their own NPUs in Surface and now across their eco system OEM partners, Microsoft say that there is huge momentum from AMD, Intel and Qualcomm, all of whom have launched dedicated NPUs to unlock the power of edge AI processing in their latest chipsets and with the Consumer Electronics Show (CES) just round the corner, we expect to see many new innovation and advances coming from Microsoft and the rest of the Windows OEMs this year. This powerful combinations and advances coming to Windows OS, their Copilot Cloud system and advances in NPUs, the next twelve months seem very exciting.
Microsoft say they are committed to the pace of development in Copilot and Windows and are positioning Windows to be “the destination for the best AI experiences”. This combined with the development of their AI Cloud Services and the new local processing made possible by new hardware and silicon, will allow Windows to be an “operating system that blurs the lines between local and cloud processing“. The year ahead promises to be nothing short of extraordinary!
Note: Copilot in Windows is being rolled out gradually to Windows Insiders in select global markets. The initial markets for the Copilot in Windows preview include North America, United Kingdom and parts of Asia and South America. It will come additional markets over time.
Microsoft Surface first?
It’s unknown at the moment what OEMs will start to ship devices with the new Copilot key, but according to leaks and social media, Microsoft is rumoured to be launching updates to the Surface Pro Surface Laptop family this year and these will ship with the new Copilot key.
2024 will see Microsoft ship their “Moments 5” update to Windows 11, which as well as the usually hunch of feature enhancements and tweaks to the OS, will also bring the necessary changes Microsoft are being forced to make in order to comply with the Digital Markets Act (DMA).
This update is expected to drop sometime in Q1 2024 following the usual testing with the Windows Insider community. It will be delivered as a cumulate update via the Windows Update service.
Moment 5 is likely to be the last Moment update for Windows 11, as there is expectation thst the next major OS update will be launched sometime in 2024.
Here’s a summary of some of the key changes you can expect.
Changes needed to comply with the DMA
Ability to uninstall more of the in-box applications such as Microsoft Edge, Camera, and Photos. The ability to remove Edge will be limited to users in the Europe only.
Start menu’s All Apps list will be renamed to All and operating system components are clearly labelled with “system”.
Ability to disable Microsoft News integration from the Widgets Board. This also includes the ability to replace it with third-party news services instead.
Updates and general improvements
The ability to ink directly into text boxes across the Windows OS.
The ability to use third-party search providers in the Windows Search pane
Ability to give friendly names to Nearby Share so you can give more readable names to make it easier to find and connect.
Anility to use Windows Spotlight as the default wallpaper setting
Voice Access is getting a new feature called “voice shortcuts,” which allows you to create custom commands that use your voice to activate. This can be used to create an action based on a custom phrase.
In-box app updates to Notepad, Paint and the Microsoft Store.
Updates to Copilot in Windows
Copilot can be “undocked” allowing apps to exist underneath the Copilot sidebar instead of being forced to appear next to it. This makes it easier to work with Copilot.
The Copilot interface will also show in the Windows ALT+TAB menu, making it easier to switch to and from it.
Copilot will also work across multiple displays rather than just the primary.
Updates to Windows 365
Improvements to the Windows 365 integration in Windows 11, including allowing companies the ability to customise the login page.
Users will be able to disconnect from the Cloud PC via Task View or Start menu.
Ability to configure local device settings from the CloudPC.
Task View now also has visual indicators that pop up just above the Taskbar whenever you switch between your local desktops or Cloud PC using task switcher. This makes it easiet to know if you are on the local or Cloud PC.
Ability to use Dedicated Mode to boot to the Cloud PC from a company-owned device.
These are the main changes coming in Q1 2024 in what will be an interesting and fast paced year for updates, AI advances and new hardware for Microsoft.
For now, have a great new year whatever your plans, ambitions or dreams are..
The world of Copilot is evolving quickly… You take a couple of days of downtime over the Christmas break to find that Microsoft has launched a new Copilot app for Android which can be downloaded from the Google Play Store.
The Copilot app (which is essentially just the Copilot bits of the Bing App), allows users to interact with Copilot like they would with the standalone Open AI ChatGPT. It can be used to ask questions, get help with stuff, creating images using Bing’s Image Creator all from text (or voice) prompts.
Copilot app for Android
Today, the app allows consumer users (you need to sign in with a Microsoft account) to access the app but doesn’t yet allow sign in from commercial Microsoft 365 accounts but presume this will be added in due course.
It is only available on Android today, but has the same functionality as the Bing app, so iOS users can still use that.
Copilot is powered by GPT-4 and DALLE 3, which provide fast, complex, and precise responses, as well as the ability to create breathtaking visuals from simple text descriptions.
Here’s some of the text-based things you can do with Copilot app:
Draft emails or re-phrase pretty much any piece of text
Create stories, scripts, plays, or game ideas.
Summarise complex or long documents including PDFs.
Translate documents of text from one language to another
Proof-read documents and compare against a scoring document.
Create personalised travel itineraries.
Write and update CVs and more.
Here’s some of the image-based things you can do with the Copilot app:
Create images, or complete pictures using text input.
Leverage a different set of styles such as cartoon, photo realistic or pop-art
Generate custom backgrounds images.
Create logo designs for blogs or your new company ideas.
Create illustrations for books.
Create images for blogs, cards, eBooks or social media.
Use or take a photo and have Copilot describe it create a new image based from it.
Example
In the example below, I am using Copilot to create a new image from a photo of some batteries. You’ll see how Copilot also tries to be smart and give some valuable tips about battery disposal.
Getting the best from Copilot
Getting the best results from using Copilot (or any Generative Chat based AI tool), is all about the prompt (the instruction we use to ask Copilot what we want it to do).
Hello, followers and subscribers! As the year comes to an end, I want to take a moment to thank you for your support and interest in my blog. It has been a busy and exciting year in tech and I hope you enjoyed reading my posts which focussed mainly around AI, Modern Work, Cloud Security, Windows and Surface.
In my last blog post before Christmas, I will recap some of the highlights of what I posted about throughout 2023. Let’s take a look at what news and info I shared this year.
If you dont currently read or subscribe to my blog you can tune in or subscribe here.
January 2023
I kicked of the new year with ISE event, some news around Microsoft’sd Secyriuty revenue, the MVP programme and Cisco and Microsoft’s partnership around collaboration.
Cisco and Microsoft Teams partnership: The blog discusses the significance and benefits of the collaboration between Cisco and Microsoft to enable Cisco devices to run both Webex and Teams seamlessly without a reboot¹[1].
Microsoft’s security revenue and market share: The blog reports on Microsoft’s impressive growth in the cybersecurity market, driven by its integrated and comprehensive security portfolio and partner ecosystem.
Teams Premium features and pricing: The blog explains what Teams Premium is, how it differs from the standard Teams license, and how much it costs for different currencies.
Microsoft’s cloud price harmonisation: The blog informs about Microsoft’s plan to align the pricing of its cloud products and services across the globe based on the US dollar exchange rate, and how customers can prepare for it²[2].
Windows Insider MVP award and program: The blog shares the author’s personal experience and excitement of being re-awarded as a Windows Insider MVP, and invites others to join the Windows Insider Program and nominate potential MVPs.
February 2023
In february 2023, we sawe Cisco Contact Centre certified for Teams and a new Teams client announced (which is now generally available). I also found my old RM Tablet PC (running Windows XP tablet and did a quick recap review). Here is a summary of all the things I blogged about in Feb 23:
Microsoft Teams new client: The blog reports that Microsoft is working on a new version of Teams that will be faster, more efficient, and more stable than the current one. The new version will use Webview2 and React technologies and will be available in preview soon.
Webex Contact Center for Teams: The blog announces that Cisco Webex Contact Center has received official Microsoft Teams certification, which means that it can integrate seamlessly with Teams to provide enterprise-class customer service across multiple channels. The blog explains the benefits of this integration for both Microsoft and Cisco, as well as for organisations, partners, and customers.
Yealink DeskVision A24: The blog reviews a new all-in-one collaboration device from Yealink that combines a 24 inch 4K touch-display, a pop-up camera, a speaker, a wireless charger, and a touch screen monitor. The device is certified for both Teams and Zoom and offers a premium desktop collaboration experience. The blog praises the device’s design, functionality, and value.
RM Tablet PC: The blog revisits an old RM Tablet PC from 2002 that ran Windows XP Tablet PC Edition, which was a special edition of Windows XP designed for pen-sensitive screens. The blog credits the RM Tablet PC and Windows XP Tablet PC Edition for introducing and innovating the touch and tablet computing world that we now take for granted. The blog also reflects on the evolution of tablet devices and operating systems since then such as Microsoft Surface Pro.
March 2023
March was a busy month. We saw the Cisco and Microsoft partnership expand, talked about how Cisco Thousand Eyes is a vital tool for troubsleooting and managing the end user expewrience in the world of remote work and SaaS applications, chewed the fat over Windows 365 and Azure Virtual Desktop, covered new AI features coming to Windows 11 and of course, covered the huge announcement about the upcoming Microsoft 365 Copilot. Here’s some of the things I talked about:
Microsoft and Cisco partnership: The blog starts with the announcement of the certification of Cisco Board Pro to run Microsoft Teams Rooms natively, as well as supporting Webex. This is part of the ongoing collaboration between Microsoft and Cisco to provide interoperability and seamless experiences for their customers.
Surface Hub 2S update: The blog then mentions the new version of Windows that will ship with the next generation of Surface Hub 2S devices, called Teams Rooms on Windows. This will feature a new user interface, unified management, and new collaborative features such as FrontRow and Copilot for Teams.
New Teams app for Windows: The blog also covers the new preview version of the Teams app for Windows, which is said to be faster, more efficient, and more streamlined. The new app also includes the foundations for new AI-powered experiences, such as Copilot for Microsoft Teams.
Microsoft 365 Copilot: The blog introduces Microsoft 365 Copilot, a new AI assistant that leverages large language models and Microsoft Graph data to help users with natural language queries, tasks, insights, and content creation across Microsoft 365 apps and services.
ThousandEyes by Cisco: The blog explains how ThousandEyes by Cisco is a digital end user experience monitoring solution that helps ensure optimal performance of SaaS apps and cloud services for employees and customers. It also compares it with Azure Virtual Desktop and Windows 365.
Windows 11 updates: The blog concludes with a summary of the latest updates and features coming to Windows 11 in 2023, such as Taskbar enhancements, Energy Recommendations, File Explorer improvements, and Moment updates.
April 2023
April saw me talk more about updated to Windows 11 and Windows 365 (including Windows 365 Boot), a review of the gorgeous Surface Pro 9 5G, new AI features in Widnows 11 and Surface and the lauch of Mcirosoft Designer in preview.
Windows 11 Insider builds: New features and fixes for Windows 11, including a revamped widget board, spatial audio support, and Windows Studio Effects.
May 2023, saw Microsoft Announce Fabric – their new data analtics platform for the AI era, Windows Copilot (the neg gen Clippy/Cortana for Windows 11) and a in depth comparison of ChatGPT vs Bing Chat (now, Copilot). Here are the summaries of the blog posts in order:
Windows Copilot: The Cortana that never was. This post discusses the new Windows Copilot feature that will bring AI to the forefront of Windows 11. Copilot will live in the Windows sidebar and offer contextual actions and suggestions based on what’s on screen. Users will also be able to ask natural language questions and Copilot will respond much like Bing Chat. Copilot will also support third-party plugins that use OpenAI’s ChatGPT technology, enabling cross-application tasks and generative AI capabilities.
Bing Chat vs ChatGPT: Why Bing Chat is better. This post compares and contrasts Bing Chat and ChatGPT, two natural language chatbots that use OpenAI’s GPT technology. The post argues that Bing Chat is superior to ChatGPT in several aspects, such as speed, accuracy, quality, capability, and accessibility. The post also highlights some of the unique features of Bing Chat, such as web search, image search, image creation, conversation modes, and integration with other Microsoft apps and services.
June 2023
June 2023, I talked about how Microsoft is helping defend Ukraine from Cyber Attacks from Russia, the death of Internet Explorer and Windows Autopatch. We also looked at the massive changes to Cisco’s Cloud managed network infrastructure solutions.
Here are the summaries of the blog posts in order:
Microsoft shares lessons from Ukraine cyber war. This post talks about how Microsoft helped Ukraine defend against Russian cyberattacks and information operations, and what insights they gained from this experience.
Cisco brings Catalyst to the Meraki cloud. This post announced that Cisco was introducing a new option for customers to manage their Catalyst switches and access points using the Cisco Meraki cloud dashboard. This was announced at Cisco Live 2023.
Microsoft announces Viva Sales. This post introduces a new intelligent service that connects customer data across any CRM into Teams and Office and fills many of the gaps left by legacy CRM platforms. This was the latest additon to the Microsoft’s Viva suite.
Internet Explorer is officially dead: This post marks the end of life of Internet Explorer, the once dominant web browser that was released in 1995. It explains what end of life means for users, and why they should switch to Microsoft Edge or other modern browsers. It also reviews the history of Internet Explorer, its decline in market share, and its legacy features that are still supported by Edge.
Microsoft acquires Milburo: This post reveals that Microsoft has agreed to acquire Milburo, a world leader in foreign threat analysis and research detection services. It states that Milburo will join Microsoft’s Customer Security and Trust organisation, and will enhance Microsoft’s threat detection and analysis capabilities.
Microsoft launches software updates dashboard: This post unveils a new software updates dashboard in the Microsoft 365 admin center that enables IT to get a unified overview of the installation status of Windows and Microsoft 365 app updates across all their devices. It shows how the dashboard provides charts and statistics on update status and end of service, and how it supports both fully managed and monitored only devices. It also provides links to further information and instructions on how to enable the preview.
Windows Autopatch reaches public preview: This post announces that Windows Autopatch, a service to automatically keep Windows and Microsoft 365 up to date in enterprise organisations, has now reached public preview. It describes how Windows Autopatch shifts the update orchestration burden from the IT department to Microsoft, and how it provides features such as testing rings, halt and rollback, and expedited updates. I also covered prerequisites, licensing, and features of the service, and how to join the preview.
July 2023
The second part of the year, kicked off with pricing being announced for Microsoft 365 Copilot, Microsoft renaming Azure AD to Entra ID and Bing Chat Enterprise (a commercial grade version of Bing Chat) being made available free to Microsoft 365 Business and Enterprise Customers.
Bing Chat Enterprise: A new version of Bing Chat that is secure and private for work, powered by generative AI. It can be accessed from Microsoft Edge, Windows 11, or bing.com/chat. It is free for existing Microsoft 365 customers or $5 per user per month as a standalone version.
Microsoft 365 Copilot Pricing: An AI powered service that brings generative AI features into Microsoft 365 apps and services. It is currently in a closed private preview and will cost $30 per user per month for commercial customers on top of their Microsoft 365 licenses.
Orca AI: A new open-sourced AI model that can imitate the reasoning of large foundation models like GPT-4 in a much smaller footprint. It is designed to solve the limitations of using smaller language models and revolutionise the AI industry.
Microsoft EntraID: A new brand name for Microsoft’s unified access and security offering, which includes two new products: Entra Private Access and Entra Internet Access. These products are designed to provide identity-centric and zero trust network access to any app or resource, from anywhere. Azure Active Directory is also renamed to Entra ID.
August 2023
In August (while many of were on summer holidays), I gave some key tips o Microsoft 365 Copilot based on feedback and questions from customers, talked about Microsoft’s upcoming Surface and Windows 11 event, highlighed key things from Cisco’s latest Network Trends report.
Here are the summaries of the three blog posts on this page:
5 things you need to know about Microsoft 365 Copilot: This post covered the main features and benefits of Microsoft 365 Copilot, a new AI-powered assistant that can help users with various tasks across Microsoft 365 apps. It also discussed the pricing, availability, and preparation for Copilot, as well as the potential drawbacks and limitations of AI-generated content.
New devices? More AI? What is coming to Windows 11 and Surface?: This post speculates on what Microsoft we going to announce at their “special event” on September 21st, 2023. It expects that Microsoft will unveil new Surface products, such as Surface Laptop Studio 2, Surface Laptop Go 3, and Surface Go 4, as well as highlight the recent advancements in AI, such as Windows Copilot, Bing Chat Enterprise, and Windows Studio Effects.
Cisco adds ransomware detection and recovery to their XDR system: This post reports on Cisco’s new solution that integrates their Extended Detection and Response (XDR) system with Cohesity’s DataProtect and DataHawk offerings to provide ransomware detection and recovery support. It explains how this solution can help organisations protect and restore their data in the event of a ransomware attack, and how it fits into Cisco’s comprehensive security portfolio.
Key highlights from Cisco network Trends Report. The blog post discusses the 2023 Global Networking Trends Report by Cisco, which covers some of the emerging networking trends in the multi-cloud world, and how they affect the IT operations and security of organisations and highlights the challenges and opportunities of hybrid work and multi-cloud adoption, such as providing secure access to applications distributed across multiple cloud platforms, gaining end-to-end visibility into network performance and security, and adopting a SASE (Secure Access Service Edge) model that delivers simplified and consistent security and performance for multi-cloud access and hybrid work. I also covered an overview of the Cisco products that can help organisations address many of the challenges of multi-cloud networking and security, such as Cisco SD-WAN, Cisco Umbrella, Cisco Cloudlock, and Cisco SASE.
September 2023
This was a busy month of blogging. I talked about the Meta and Microsoft partnership, availability of Microsoft 365 Copilot for “some customers”, Cisco’s aquistion of Splunk, New AI features in Surface and Windows, Microsoft Copilot “copyright” protection, changes to E5 licensing with more Security included and more.
Here are the key things talked about in each blog post on this page:
Meta AI to use Microsoft Bing: This post discusses the expanded AI partnership between Microsoft and Meta, which will integrate Bing Search into Meta’s AI chat experiences, such as ChatGPT, WhatsApp, Messenger, and Instagram.
Microsoft Mesh entered public preview in October: This post introduces Microsoft Mesh, a new 3D immersive experience that will be surfaced through Microsoft Teams. It explains how Mesh can help blur the lines between the physical and virtual space, and how to get started with it.
Microsoft unveils the Surface Hub 3: This post explores the features and benefits of Surface Hub 3, the latest all-in-one hybrid meeting and collaboration device that combines the best of Microsoft Teams Rooms, Windows, and Surface Hub. It also compares it to Surface Hub 2S and explains how to upgrade from it.
Cisco to Aquire Splunk: This post reports the news that Cisco will acquire Splunk, a cybersecurity and observability platform, for $28 billion. It describes how the acquisition will help Cisco create the next generation of AI-enabled security and observability solutions.
Microsoft announces Microsoft 365 Copilot availabilty: This post announces the availability and pricing of Microsoft 365 Copilot, a new AI assistant that helps users with various tasks across Microsoft 365 apps and services. It also covers the features and benefits of Copilot in Windows, Bing, and Microsoft Shopping.
Windows 365 get’s top spot in the Gartner Magic Quadrant. – where I discussed that Microsoft had been recognized as a Leader in the Gartner Magic Quadrant™ for Desktop as a Service (DaaS), which is the provision of virtual desktops by a public cloud or service provider. We covered their Windows 365 and Azure Virtual Desktop platforms and Microsoft’s unique position in this space.
October 2023
October saw me talk more about the ROI of Microsoft Copilot, the new vision for Micrsosoft OneDrive, Teams Town Hall, major updates to Bing Image Creator and the end of support (RIP) for Windows Server 2012!
OneDrive 3.0 Update: This post announces a major update for OneDrive, which includes a new design, AI features, and more. It also explains how to get started with OneDrive Town Hall, a new experience for large-scale events that replaces Live Events.
Teams Town Hall: This post introduces Teams Town Hall, a new feature that allows users to host various types of internal and external events, such as company-wide town halls, all hands, global team meetings, etc. It also describes the advanced production capabilities, the structured approach for attendee engagement, and the unified experience for users that Teams Town Hall offers.
Windows 11 Moment 4 Update: This post highlights the new features and improvements that are rolling out with the latest feature update for Windows 11. It includes a new File Explorer design, Copilot for Windows, a new AI assistant, improvements to the Taskbar, and notable in-box app updates.
Windows Server 2012 End of Support: This post reminds users that support for Windows Server 2012 and Windows Server 2012 R2 ended on 10th Oct 234. It also provides some options for users to upgrade, purchase Extended Security Updates, or migrate to Azure.
Bing Image Creator: This post showcases the new Bing Image Creator, which uses OpenAI’s DALL-E 3 to generate high-quality, creative, and realistic images from natural language prompts. It also explains how to use Bing Image Creator and how it provides improved safety and ethics with content credentials and content moderation system.
Microsoft 365 CoPilot: What is the ROI? – This talked about availability and pricing of Copilot, and went into looking at examples around the ROI. We explored how it can help with productivity, creativity, and decision-making for users who can leverage its features and capabilities and looked at some numbers. We also covered the need to adopt Copilot in the right way – proper planning, training, support, and data management to ensure successful adoption and measurable outcomes.
News about the key annoucements at Microsoft Envision: this was a review of the key things announced at Microsoft’s AI event in London in 2023. I talked about my take on the keynote speeches and what we have and what is coming in this esciting world of AI.
November 2023
Another busy month of news – it never slows down. In November I talked about my hands on experiences with Windows 365, Copilot coming to Windows 10, all the new “Copilots” Microsoft announced at Ignite, new Apps in Teams and did a demo and walk through of Copilkot Studio. I also shared my view on why “everyone” needs a Surface Pro for work!! I also shared details of major updates coming to Cisco’s partner programme in 2024.
Here is a summary of my key blog posts:
Cisco Announce major changes to Partner Programme in 2024. In this blog, I talk about Cisco’s new partner incentive programme that rewards partners for selling Cisco hardware, software and as-a-service solutions, as well as driving customer adoption and growth of subscriptions and a new set of specialisations to help identify and reward key partners.
Intro and demo of Microsoft Copilot Studio: An overview of Microsoft Copilot Studio, a new platform that allows Microsoft 365 customers to build their own generative AI copilots and custom GPTs. I included a step-by-step guide on how to create a simple copilot using a website as a data source, and showed how to test and publish it.
Copilot coming to Windows 10: We see Microsoft announce that Copilot is coming soon to Windows 10 devices – we look at the hardware requirements, the availability, and the benefits of using Copilot on older devices.
In the the last month of 2023 (a short month for many), I closed the year with a post about the Cisco and Microsoft “better together” story and invited people to register for our event in January at our new Client Exdperience Centre, gave tips on writing AI prompts, talked about Google’s Gemini AI (the ChatGPT compete), talked more about Designer and Image Creation, updates to Copilot with GPT4 Turbo, and highlighted the results of the latest Gartner Magic Quadrant for UCaaS. We also talk about Mcirosoft investment in the UK for AI data centres and charges coming for Windows 10 support beyond 2025.
Cisco and Microsoft: Simplifying Enterprise Collaboration. This post discusses how Cisco and Microsoft have partnered to enable Cisco’s Webex video devices to connect to Microsoft Teams meeting services, and how this collaboration benefits customers who use both platforms.
Prompt Engineering: AI prompts that punch! This post provides some tips on how to write and perfect good AI prompts for generative AI tools like ChatGPT and Copilot, including how to be specific, provide context, use simple language, and experiment with different variations.
Teams meetings, webinars and Townhalls. What to use when. This post explains the differences and use cases of three distinct formats of virtual events in Teams: meetings, webinars, and town halls. It also outlines the key features and considerations of each format.
Microsoft and Cisco: Leaders in the UCaaS Gartner 2023 Magic Quadrant This post summarises the highlights of the Gartner 2023 Magic Quadrant for UCaaS, where Microsoft and Cisco are both Leaders. It also compares their strengths and weaknesses in terms of messaging, meetings, telephony, contact center, and pricing.
What is Google Gemini and when is it available? This post introduces Google Gemini, a new AI-powered search engine that aims to provide more relevant and personalised results for users. It also discusses the features and benefits of Google Gemini, such as semantic understanding, contextual awareness, and conversational interface. It says that Google Gemini is expected to launch in mid-2024.
Goodbye 2023 – Hello to an AI Powered 2024
That’s it for my year in review! I hope you enjoyed reading it, maybe learned something new or useful from it or saw different perspective.
I want to thank you again for your support and interest in my blog and for being part of my journey. I appreciate your comments, likes, shares, and feedback and I look forward to hearing more from you in the future.
In 2023, we witnessed the dawn of a new era, where AI became an integral part of our everyday lives, enabling us to accomplish things beyond our imagination. This era is as significant as the inception of the personal computer, the start of the world wide web, mobile phones, and cloud in the previous decades. What new opportunities and challenges will AI bring us in 2024?
I wish you all a Happy New Year! May 2024 bring you health, happiness, and success in all your endeavors!
In early 2023, Cisco and Microsoft joined forces to deliver a better user collaboration and meeting experience for their customers.
This partnership enables Cisco’s Webex video devices to connect to Microsoft Teams meeting services. This collaboration aims to provide customers with simplified and accelerated interoperability options when using Cisco Webex Teams and Webex Meetings solutions.
This was a major announcement at the time, as traditionally Cisco had gone head-to-head with Microsoft competing against Teams with their Webex offering. Times have changed and the vision they had is now a reality and I’m really excited to be able to show this off in our new Client Experience Centre in London.
Collaboration spaces that are agile and innovative.
Post COVID-19 office workplaces are different to what we had before, and organisations are investing heavily in creating workspaces and meeting spaces that are designed for the hybrid way we all work. Every organisation I work with is following new guidelines, rethinking, and creating spaces that are more innovative and agile than ever before.
People are at the forefront of shaping the way work is performed, and they need the right spaces and collaboration technologies to get work done even faster. These tools must work seamlessly together to be impactful in enabling teamwork that leads to better results, higher productivity, and engaged employees. Above all every space and the technology within them needs to work not just with in person meetings but accepting the fact that at least one meeting attendee will be remote ant that not every organisation uses the same collaboration platform, (Microsoft Teams, Cisco Webex, Zoom etc.), and some use more than one).
Cisco and Microsoft raise the bar in cross collaboration.
For the past year (almost), we have seen almost all of Cisco’s meeting devices become certified on Teams, but it doesn’t stop here.
Cisco and Microsoft have been working on refining the way cross join works between their Webex platform and Microsoft Teams to create a seamless meeting experience regardless of what platform you join from. This is not only good from working with other organisations that don’t use the same meeting platform as you, but also internally where some departments or regions may use different meeting platforms. Cisco and Microsoft’s approach enables an enhanced direct guest join capability from each other’s meeting/video endpoint their respective meeting service. In the case of Cisco, their need meeting endpoints which are certified on Teams have the ability to natively run both Cisco Webex and Microsoft Teams at the same time and switch in real time to the relevant platform without any user intervention.
There are several benefits to this partnership approach and are designed to meet the customer wherever they are on their investment, migration or interoperability need:
1. Simplified Collaborationwith Cross Join: The partnership between Cisco and Microsoft simplifies the collaboration experience for users. It enables users to connect and collaborate with teammates, partners, and customers seamlessly using WebRTC (or Cloud Video Interop (CVI). Cisco offer both native meetings on Teams and Webex whilst still providing the ability to access all Microsoft Teams Rooms (MTR) features along with a full experience for Webex meetings with one touch join. Today, only Cisco devices can do this.
2. Interoperability beyond just meeting join: Users can see the presence status (available, busy, away, or offline) of their contacts within both platforms and can share content (there are some limitations) and also chat between both platforms.
3. Leading Sustainability: Organisations with an existing investment in Cisco Webex technology that want to retain their investment in Cisco Webex whilst also wishing to invest/support Microsoft Teams either within their environment or to improve collaboration with their customers. Cisco hardware has environmental sensors which can monitor air quality, room temperature, ambient noise and light and use up to 70% less power than previous generations of room kit. The Cisco Control Hub software also provides a great job of providing end to end analysis and trends of the data from these sensors not only across their meeting room technologies but also across their network infrastructure.
4. Enhanced User Experience: This capability leverages multiple methods of interoperability along with true cross join between Cisco Webex and Microsoft Teams delivers a seamless and enhanced user experience – reducing IT support effort, reducing meeting join friction and resulting in effortless collaboration and more engaged employees. This will presence status sharing and native in platform content sharing is also a game changer.
5. Sensors and Analytics: Cisco Webex devices, along with other network products from Cisco, have various features that improve the user experience. For example, Cisco Room kit has integrated sensors that can sense how many people are in a room and adjust the lighting and temperature accordingly. Room analytics can also provide insights into how meeting spaces are used, such as the number of attendees, the length of the meeting, and the level of engagement. Cisco Thousand Eyes is a service that monitors the performance of the network, internet and SaaS services such as Webex and Microsoft Teams. It gives a comprehensive view of the network path, enabling IT teams to proactively detect and fix issues that affect collaboration. In August 2023, Thousand Eyes Endpoint Agents for Cisco Room OS devices was launched.
6. Competitive hardware pricing: Whilst Cisco is a premium brand, organisations can get extremely aggressive and competitive pricing for Cisco Collaboration devices, especially if they are already invested in other technologies. Working with your Cisco partner there is very competitive pricing, and, in our experience, Cisco pricing is comparable to all other main manufacturers in the market.
Come and see live demos.
On the 25th of January, we (Cisilion), are hosting an in-person event in our new London Client Experience Centre where will be showcasing the Cisco & Microsoft Better Together story and will have expert speakers and tech leads from Cisilion, Cisco and Microsoft.
Generative AI tools like ChatGPT, Google Bard and Microsoft Copilot in are becoming increasingly popular among developers, content creators and, now almost any and everyone with the release of Copilot Edge (formerly Bing Enterprise Chat) and of course, Copilot for Microsoft 365.
I often hear “of ChatGPT is better than XYZ or Copilot is better than ABC. The fact is, whilst these tools can yield incredible results, getting started can be challenging, and getting the prompt to do exactly what you “had in mind” takes practice – especially for those who are new to generative AI.
In this blog post, I provide some tips on how to work with generative AI tools like ChatGPT and Copilot, including how to write, and perfect, good AI prompts. Prompts are essentially instructions that are used to tell/ask the AI what you’d like it to do…
Understanding how Generative AI works
Generative AI chatbots use complex language models (LLMs), machine learning algorithms, internet data and organisational data (in the case of Microsoft Copilot) to generate text, create, summarise, rewrite or transform content, write code, generate images and even help people build low code workflows or model driven apps in Power Platform. These GenAI tools do this based on user input and context, known as “prompts”.
Whilst these tools are incredibly smart (having been trained on a decade of data, images, writing styles and even the works of Shakespeare, the results are not perfect and can sometimes generate inaccurate or irrelevant content, known as hallucinations.
These hallucinations are usually caused by a lack of understanding of the ask from the user, conflicting requests or poor data upon which they base their response. Remember these tools can access your company data (under the context of the user) and the web.
Writing good AI prompts – the ingredients
To get the best results from generative AI tools like ChatGPT and Copilot, it’s essential to write good AI prompts. Here are some AI 101 tips on what good AI prompts look like:
Be specific with the ask: Make sure you are being clear about what you want the AI model to do. The more specific you are, the better the AI model can understand your prompt and provide accurate results.
Avoid using ambiguous language: If what you ask could be interpreted in different ways, you may not get the result you hoped for. Be clear and concise in your prompt to avoid any confusion.
Provide context: this is crucial to ensure that the AI model understands the intent behind your prompt. The more context you provide, the better the AI model can understand your prompt.
Use simple language: that is easy for the AI model to understand. Avoid using complex words or phrases that the AI model may not be familiar with. Slang words are generally OK but take your time to read the prompt back to make sure it makes sense.
Take advantage of turns: A turn is essentially your response to the AI’s answer. You can use this to either rephrase your ask or to fine tune the response and is a good alternative to trying to write long complex prompts in one go.
Make it a conversation: Building on the above, think of how you might ask a human to help you with a task. You can use the “turns” to perfect the prompt and even ask the AI why it gave a particular answer or to explain something you don’t understand. This may feel unnatural at first but soon it’s just IM’ing a friend or co-worker.
Good and bad prompt examples
Here are some examples of good and bad AI prompts. Try these and see how you get along.
I’ve included a video which walks though these and shows the differneces in the results based on the prompts we gave. You’ll see we can be quite specific in what we want. The video also showcases how we can “perfect” our answers through additonal turns.
Goal: Create a product update for the Flux Capacitor 2
Bad prompt: “Create me a product update for the Flux Capacitor version 2”.
Good prompt: “Create me a product update for the Flux Capacitor version 2. This is a fictional product, based on the original flux capacitor used in the film Back to the Future 2. Make up some new improvements that the Flux Capacitor V2 could have over the first version. Be creative with improvements.”
Write a product brief in Copilot.
Explanation – the second prompt is better because we have firstly provided context of the ask (this is a fictional product), been specific with the ask (we have told it what we expect).
Bad prompt: A picture of a person with brown hair as a Lego man.
Good prompts: A person with short dark brown hair, wearing a tuxedo and holding a glass of champagne sitting on a chair outside a large country house on a cold dusk evening in the summer. Lego Style, illustration, 3d rendered.
Explanation: The second prompt is better (well depending on what we want) because again we have given specific asks about what we want, been specific with the ask, provided some context about what we want to produce and described the image we want.
Goal: Write a story about a dog called Benji
Bad prompt: Write a story about a dog named Benji
Good prompt: Write a story about a dog name Benji. Benji a small puppy and lives a family with four people including two young children called Jack and Jill. Benji is a lazy dog but discovers a passion for going for walks to train stations and barking at trains. Creative Style writing.
Explanation – the second prompt is better because we have firstly provided context of the story we would like and have also given a background to the story. We have guided the AI to how we’d like the story to flow and then left it to the AI to write. We have also specified a mode we want it in “be creative”. We can use another “turn” to make the story shorter or to write a catchy title for the story.
Good Prompt: Read this document and create a table that shows the main energy usage across different key areas in order of highest to lowest. Also provide a short commentary after the table that describes more about these areas and whether these are increasing over time or reducing.
Using Copilot in Edge to discuss and extract data from a document.
Explanation: the first prompt simply creates a summary of the document. This is useful (try it), but we haven’t told it what we actually want to see (which might be fine) and usually we have a specific thing we are looking for when we analyse a document. The second prompt is much more specific. It gives the AI clear direction (specific ask) about what we want and how we want the data presented.
Perfecting your “Prompts”
Writing good AI prompts is just the first step in working with generative AI tools like ChatGPT and Copilot. To get the best results, you need to perfect your prompts over time and practice. Don’t think of it as a chore. Enjoy it as you learn… You’ll soon become a pro.
Here’s my tips on how to perfect your AI prompts:
Timing: I find it best to think of a task you need to perform and use a real example to see if you can get what you need. As an example, if I’m doing a customer demo on AI, I tend to use an example relevant to organisation I am working with and make the request about them (or make up a scenario specific to them).
Experiment: Don’t be afraid to experiment with different prompts and see what works best. Try different variations of your prompts and see which ones generate the best results.
Adapt: Generative AI tools like ChatGPT and Copilot are constantly evolving and improving, so it’s essential to adapt your prompts to keep up with the latest changes. This also means the result you get from the same prompt may change a week or month later. The data it’s referencing may also change.
Enjoy the learning experience: Working with generative AI tools can be challenging, but it can also be a lot of fun. Enjoy the learning experience and don’t be afraid to try new things.
Use image creation as a fun way to learn whilst text-based requests are usually caused hat we need to do, practicing on image creation using something like Microsoft Designer is great fun and people tend to share their prompts on social media… Here is an example of one I shared.
Bing Image Creator in Designer.
Conclusion
Working with generative AI tools like ChatGPT and Copilot can be challenging, but it can also be rewarding. By following the tips outlined in this blog post, you can write and perfect good AI prompts that generate accurate and useful results. Remember to experiment, adapt, and enjoy the learning experience.
With practice, anyone can become proficient in working with generative AI tools.
The video I have included hopefully provides more context – feel free to follow along in Copilot in Edge or ChatGPT
Gartner this week published their 2023 Magic Quadrant for Unified Communications as a Service. The full report from Gartner details all the players across all quadrants. This blog is a summary of the highlights from this report on the strengths and weaknesses across both Microsoft and Cisco – who have been in the top right quadrant for many years.
2023 – Key Unified Comms Trends – by Gartner
Gartner’s report identifies an increasing demand for bundles UCaaS and CCaaS solutions, along with the continued growing popularity and demand for Microsoft Teams for voice, meetings and messaging. They also point out the growing importance of CPaaS for customisation and integration, and the changing preferences of users moving more towards collaboration rather than telephony and dial-tone calling. There are five leaders in the 2023 magic quadrant ranked in the following order:
Microsoft
Ring Central
Zoom
Cisco
8×8
I have summarised the core two vendors I work closely with below
Summary of Microsoft’s Position in 2023
Microsoft Positioning: Microsoft remain 1st – top right in the leader’s quadrant with the gap between their competitors increasing. They continue to grow their market share and this year have seen more vendors join their partner eco system for phones and meeting rooms including Cisco.
Microsoft’s strengths: Microsoft Teams is the most popular choice in the UCaaS market, especially for organisations that are already using it for messaging and meetings. Microsoft Teams’ telephony capabilities satisfy the requirements of most organisations, and Microsoft has invested have many options to bring telephony into Teams including their own calling plans, direct routing, direct routing as a service and more recently in Operator Connect services. Microsoft has strong financial health and a long track record as a UC/UCaaS vendor. Their seamless integration into both Microsoft 365 and vast extensibility has been a key ingredient for its continued success.
Microsoft’s cautions: Microsoft Teams Phone still has some gaps in advanced telephony features, which require third-party solutions or integrations – though it is noted that they are working to close these. Gartner also points out that Microsoft does not offer a self-developed contact center solution for Teams which requires customers to choose from a wide range of varying solutions and levels of integration. Gartner also calls out that Microsoft’s availability SLA target for core UC services (other than PSTN) is lower than most of the UCaaS market.
Summary of Cisco’s Positioning in 2023
Cisco Positioning: Cisco remain in the top right quadrant (4th out of 5) but have been over-taken recently by pureplay UCaaS vendors including Zoom and RingCentral. They remain a solid UCaaS vendor with quality products and services.
Cisco’s strengths: Gartner credit Cisco as one of the few UCaaS vendors that can deliver a complete, self-developed UC portfolio, including hardware, software, and cloud services. They call out that Cisco has deep expertise and investments in security, regulatory, and industry-specific capabilities and certifications. Cisco has also made big improvements in its Webex Control Hub for unified management, making it a competitive option for large and/or highly distributed multinational organisations.
Cisco’s cautions: Gartner say that Cisco’s offering is perceived to be more expensive than its competitors, and its pricing strategy is not very aggressive. Cisco’s Webex contact center solution, whilst suitable for small or midsize contact centres, is not best choice for large, high-volume ones. Cisco faces continued fierce competition from other UCaaS vendors that offer collaboration capabilities to its existing customers, and many have also partnered with Microsoft to provide more choice.
The following table shows a comparison of the vendor, strengths and cautions:
Vendor
Strengths
Cautions
Microsoft
Popular and growing choice for voice, messaging and meetings
Satisfactory telephony capabilities
Strong integration with their own- and third-party apps and services.
Strong financial health and track record with loyal customer base.
Gaps in advanced telephony features
No self-developed contact center option
Lower availability SLA target
Confusing PSTN options
Cisco
Complete, self-developed UC portfolio
Deep expertise and investments in security and regulatory
Strong unified management for large and distributed organisations
Perceived to be more expensive than competitors with complicated discount schemes
Contact center solution not suitable for large, high-volume ones
Vast competition from other UCaaS vendors for collaboration
Summary of Cisco and Microsoft in 2023 Garner MQ for UCaaS
Summary
In summary, this report evaluates the UCaaS providers based on their ability to execute and completeness of vision. Microsoft and Cisco are both Leaders in this Magic Quadrant, but they have different strengths and weaknesses.
Gartner say that Microsoft excels in messaging and meetings but lacks advanced telephony features without third parties and has no native contact center solution.
Gartner say that Cisco offers a comprehensive UC portfolio but is more costly and less competitive in contact center. They also have fierce competition amidst the continued growth of Teams and pure play UCaaS providers.
Just like with Windows 7, Microsoft are introducing a new “Extended Support Updates” (ESU) program for Windows 10 which will be available after the end of support date in October 2025.
When does Windows 10 go end of support?
Windows 10 goes end of support on October 14th, 2025.
What does Windows 10 end of support mean?
When Windows 10 reaches end of support, Microsoft will no longer provide bug fixes for issues, security fixes for vulnerabilities, time zone updates, or technical support for problems that might occur.
As noted on the Windows 10 release information page, version 22H2 is the final version of Windows 10. All editions of Windows 10, version 22H2 will remain in support with monthly security updates through October 14, 2025. Beyond that date, customers will need to pay for extended support updates if they wish to continue to receive security and bug fix updates.
What is the Windows 10 ESU Programme?
The ESU programme for Windows 10 is an extended support subscription, that will ensure that customers that choose to run or have technical / operation reasons why they can’t move to Windows 11 can continue to receive security updates and critical fixes for Operating System for three years beyond the October 2025 end of support date.
Whilst the ESU programme for Windows 7 was for commercial customers only, the Windows 10 ESU will instead be open to everyone. This means that consumers or organisations that allow employees to personal Windows 10 devices at work (BYOD) will also be able to pay for continued support beyond October 2025 if they don’t want to or can’t upgrade to Windows 11.
No pricing has been made available yet, but they did confirm that consumers and commercial, public sector, charity and education organisations will all be able to sign up for the ESU programme which will be available and charged for annually
If you are an individual consumer or an organization who elects to continue using Windows 10 after support ends on October 14, 2025, you will have the option of enrolling your PC in the paid Extended Security Updates (ESU) program. The ESU program enables PCs to continue to receive Critical and Important security updates through an annual subscription service after support ends. More details including pricing will be provided at a later date. The ESU program provides individual consumers and organizations of all sizes with the option to extend the use of Windows 10 PCs past the end of support date in a more secure manner.
Microsoft
Microsoft have said that they remain committed to the end of support date for Windows 10, with no plans to extend it beyond the current date of October 14, 2025. The paid-for ESU programme which will be available from November 2025 will ensure Windows 10 devices can still receive vulnerability patches, bug fixes and security patches for up to three years after this date.
ESU means Security Fixes but No new features
Microsoft made it clear that the ESU program will only provide security updates, meaning that there will be no new features or active development beyond 14th October 2025. Whilst available for consumers, the ESU program is most beneficial for commercial organisations unable to upgrade their devices to Windows 11 before support ends.
The ESU is of course optional – and customers will not be forced to pay for ESU. Windows 10 will continue to work beyond October 2025, but organisations will be at increasing risk since there will be no security updates to devices unless covered by the ESU subscription. .
Options for commercial customers around planing for Windows 10 end of support are in essence
Move to Windows 11 on physical or virtual desktops
Stay on Windows 10 and pay for extended support for up to 3 years
Repurpose Windows 10 devices and use in conjunction with Windows 365 Cloud PC
Benefits of moving to Windows 11
Windows 11 is the newest version of Windows, and it’s one of the best Windows versions released. Windows 11 has several key differences compared to Windows 10. This is not covered extensively in this blog but some of the highlights include:
Most secure version of Windows ever with security that runs from Chip (silicon) through the OS and to the Cloud (Chip to Cloud).
Faster Boot timeand Instant On – Windows 11 features instant on technology and boot time improvements of around 40% – saving on average 30 seconds.
Embedded AI features – from features like Copilot for Windows (also available in Windows 10), Windows 11 has many native apps with AI support. This is also a key development focus for Microsoft so expect more native AI embedded in Windows 11 through 2024.
Better application performance and muti-tasking management making Windows 11 faster. Microsoft say that Windows 11 does a lot of work in memory management to favour the app windows you have open and running in the foreground. This should ensure that they get more CPU power over other system resources. Windows 11 also suspends some data in RAM while your PC sleeps, helping it wake from sleep 25% faster than Windows 10.
New fluid UI which is modern, adaptive and well suited for new form devices, two-in-ones, multi-screen devices and for use across home, creativity, gaming and of course work.
Can run Android apps natively from the OS
Huge multitasking improvements that improve user focus and system performance with Snap Layouts that group your Windows and save them to the taskbar.
Improved docking experience – Windows 11 remembers how you had your windows on your external monitor(s) and brings them back to the same state when you disconnect from a monitor and then plug it back in – great for hybrid work set-ups.
Redesigned tablet mode experience – when you switch your device to tablet mode (for example on a Surface Pro), the device transforms and bring new gestures for opening the Start menu, dismissing windows, and more and the icons and other settings adapt to work better with touch and pen.
Deeper pen functionality – bringing support to “ink anywhere” in any text box and app, as well more native support in-app for pen and ink.
App Compatibility – customers can leverage App Assure – a Microsoft progtame that ensures and assists customers with applicatyion compatibility testing for migrations from Windows 10 to Windows 11.
Benefits of leveraging the Windows 10 ESU Programme
The key benefits to an organisation subscribing to Windows 10 ESU after the October 14th, 2025, end of support date are:
Continuation of security updates and patches for Windows 10 PCs for three years after Microsoft stops supporting the operating system on October 14th, 2025. This can help protect the organisation from potential cyberattacks and vulnerabilities that may arise after the end of support date.
More time for organisations to plan and execute a smooth transition to the next version of Windows or to move to Windows 365 Cloud PC – This can reduce the risk of compatibility issues, employee training and legacy application compatibility testing that can occur (and need to be tested) when upgrading to a new operating system.
Avoid the cost and hassle of upgrading or replacing their existing Windows 10 devices before they reach their end of life if needed. This can save the organisation money and resources, as well as minimise the disruption to their daily operations and productivity.
Benefits of using Windows 10 with Windows 365 Boot
To help more organisations transition or take advantage of advancements in Windows 365 (Microsoft’s CloudPC technology), Microsoft also announced that commercial customers will have the ability and option to “transform” Windows 10 devices that are ineligible for Windows 11 into a Windows 365 Cloud PC that can stream Windows 11 from the Microsoft cloud. Whilst this can be done today on Windows 11, this feature, known as Windows 365 Boot, will be extended to Windows 10 devices, allowing them to be reprovisioned by Intune (Microsoft’s Endpoint management platform) to boot directly to Windows 365. As part of this, the underlying Windows 10 OS will automatically be enrolled into the ESU program at no cost to they continue to receive security updates.
This option is only available for commercial customers, as Windows 365 is currently not available as a consumer subscription service.
Microsoft has announced its biggest investment in the UK in its 40-year history, with a commitment to spend £2.5 billion over the next three years to expand their AI data centre infrastructure and train one million people for the AI economy.
This investment will more than double Microsoft’s data centre footprint in the UK, and will see them add more than 20,000 GPUs to the UK data centres for AI tasks by 2026. The new AI infrastructure will be located across in London and Cardiff, with future expansion into northern England.
Microsoft is committed as a company to ensuring that the UK as a country has world-leading AI infrastructure, easy access to the skills people need, and broad protections for safety and security.
Brad Smith | President | Microsoft
This investment was announcement at the Global Investment Summit, where the UK government unveiled they were investing £29.5 billion into the most innovative sectors, including tech, housing, science and medicine, renewables, and UK infrastructure.
Microsoft are one of the founding fathers of modern technology and today’s announcement is a turning point for the future of AI infrastructure and development in the UK.
Rishi Sunak | UK Prime minister
Microsoft’s investment will help bolster the UK’s growing AI sector, which already contributes nearly £4 billion to the UK economy and employs around 50,000 people. Microsoft are also extending their Accelerating Foundation Models Research (AFMR) programme to provide prioritised access to GPUs for science, medical and research purposes.
To ensure the funding drives tangible outcomes, Microsoft are also investing millions of pounds into training, with a goal to train one million people with the skills they need to build and work with AI, including diducated pots of training support for AI start ups with a join goal with the UK government to accerate the UK in becoming a technology, science and AI superpower.
We are proud to be making this significant investment in the UK’s future as a global leader in AI. This is a critical moment for the UK to harness the power of AI to drive innovation, create new jobs and improve lives. We are committed to working with the UK government, universities and businesses to make this vision a reality.
Brad Smith | President | Microsoft
The investment comes as the government agreed a new Online Fraud Charter with tech companies, including Microsoft, to clamp down on attempted fraud taking place on their and other platforms. This represents the first agreement of its kind in the world and will help protect enterprises and consumers from online scams, phishing attacks and fraud.
The pace of change in AI demands action today to build a prosperous future for the UK tomorrow. Today marks the single largest investment in our more than 40-year history in the UK.
As business and the public sector embrace the AI opportunity, we are building the infrastructure that will support the growth they need, training the people who can deliver it responsibly and securing our society against emergent threats.
I wanted to share my personal experience of using Windows 365 Cloud PC as my main device for the past 4 weeks since getting access to this as part of our partner internal use rights!
In short, I was using this both to test it out, but also because my new laptop had not arrived so I was left with the option to re-image an old one or repurpose our “home” laptop and use it as a gateway to Windows 365 – I chose the latter.
Four weeks later, using Windows 365 every day as main device, I simply can’t and don’t want to give it up. Even though I now have my brand new and awesome Surface Pro 9 device – I still haven’t get turned this on and am still choosing to use our seven year old Surface Laptop running Windows 10 (it won’t run Windows 11) with Windows 365 Cloud PC.
Why I love Windows 365
I keep asking myself the same question – why Windows 365 Cloud PC when I have a nice new Surface Pro to use. Well – Windows 365 Cloud PC gives me a seamless, secure, responsive, and flexible experience on the same device that I (and the family) share do everything else on – it’s essentially now become two devices in one and the experience is amazing – both for corporate use and for home use with out compromising anywhere!
It’s also great to have in your pocket when you bring the wrong device to work!
Here are some of the reasons why I love Windows 365 Cloud PC and how it is totally changing my perception on Cloud Computing.
Seamless experience: With Windows 365 Cloud PC, I can access my Windows 11 Enterprise Corporate Managed Desktop instantly on my personal device (or from any other device), anytime and anywhere I need to. I don’t have to worry about syncing files, installing apps, or using web apps.
Secure and Compliant: When traveling about, I also don’t have to worry about compromising my personal and work experiences, compromising corporate security or risk having any company data leak onto my personal device or stol n from dodgy WiFi hotspots. With Windows 365, my dideicated Cloud PC is in the Microsoft Cloud – ready for me to use at any time.
Connecting from almost anything: I can switch from my personal laptop to my phone (I can use Samsung DEX on a TV) or even access via my Xbox via the Edge Browser. Where ever I resume from – me session is exactly where I left off.
Responsive performance: Windows 365 Cloud PC is fast and smooth. I can run multiple apps, browse the web, and stream videos without any lag or stutter. This means the lowest spec device can perform like a powerhouse. The best part is that I don’t have to worry about the physical condition of my device, because the heavy computing work is done on the Microsoft Cloud.
Lightening fast Internet speed always since my Cloud PC is in Azure, I get superfast access to the web and my cloud apps regardless of the speed my physical device is using.
Flexible: Windows 365 Cloud PC is not a one-size-fits-all solution. It’s a service that can cater to different sized organisations and needs of each user.
Here’s a quote from myself about how Windows 365 Cloud PC improved my productivity and efficiency:
“Windows 365 Cloud PC is a game-changer for me. It allows me to work from anywhere, on any device, with the same performance and functionality as a physical PC. I can easily switch between tasks, collaborate with others, and access my files and apps in the cloud. I literally have my corporate desktop with me on any device at anytime, wherever I go.”
Pricing and Licensing
OK… So take a seat as on the surface the cost of Microsoft 365 can look expensive.
Firstly, Microsoft offers two subscription models, Windows 365 Business for smaller businesses and Windows 365 Enterprise for larger ones.
Prices are per user, per month subscription based and range from £26 per user per month for the base model (2CPU/4GB RAM/64GB HDD) but can be as much as £146 a month for a powerhouse configuration of 8 CPU/32GB RAM/512HDD.
Both models share the same range of features and provide thirteen Cloud PC configurations to choose from to blend the right spec with the right person and role of Cloud PC within the organisation. Here is the full range of specifications:
Image (C) Microsoft.
Unlike virtual apps and shared/pooled desktops (such as Azure Virtual Desktop), with Windows 365, each user gets a dedicated corporate Cloud PC, meaning it will run all the apps they need to use.
IT managers dream…
Managed by Intune: Like physical PCs, Windows 365 Cloud PC is managed from Intune. IT can Configure auto patch, install and schedule apps, use Autopilot for zero touch provisioning, reset and reissue devices, up size (upgrade) and down grade the specification on the fly. Intune provides details stats on performace, usage and even makes recommendations on down or up sizing of the PC based on usage and performace
Smooth Migrations: IT can choose between Windows 10 and Windows 11 (or make both available to users). This can also be helpful as a migration and training method to prepare users for Windows 11. IT can also choose to give users local admin control (or not) and can even allow users to reset their Cloud PC devices themselves.
Good bye to hardware failures: Since Windows 365 runs in the cloud, there’s no hardware to go wrong. If a users physical laptop (or TV, xbox, phone etc) fails, nothing is lost.. They can resume on a new/different device and session continues where they left of… Even the cursor stays in the sale place!
The downsides?
To be honest, from a user experience there aren’t many, unless you are working where there is no or poor internet access. Writing this, I am sat in Nero on “free wireless”, knowing my connection is secure and I’m accessing my Corporate Device through an encrypted connection, with no data leaking between the host (personal PC) and my corporate device.
The price tag can be “off putting” but the ROI is high when you take into account carbon reduction (runs in Microsoft carbon neutral data centres), cost of hardware, repairs, re imaging, recycling, replacement every 3 years, and costs due to lost or stolen devices. Do the maths…
Cloud PC is not for every one… You’ll find great use cases and bad ones.. Such as contractors, new starters, remote and over seas staff, developers, finance and other specific roles. I cover use cases in a separate blog post…
Note: Offline Access is coming for Windows 365
Free to try for 30 days
Organisations interested in trying out Windows 365 Cloud PC, can speak to their Microsoft Partner and obtain a free 30-day trial, or buy a subscription from Microsoft 365 admin centre.
I hope you enjoyed reading my blog about Windows 365 Cloud PC.
If you have any questions or feedback, please leave a comment below. Thank you for reading!
At Ignite 2023 last week, which was heavily centred about AI and Microsoft Copilot which is going to showing itself in pretty much every OS, app and service in the next twelve months, Microsoft also announced that Copilot in Windows (which is in preview on Windows 11) will also be coming soon to Windows 10…. And if you are in Insider you can get it now.
Copilot (preview) in Windows 10
Copilot in Windows 10 is about inclusion.
Microsoft have said that they are revisiting their approach to Windows 10 and will be “making additional investments to make sure everyone can get the maximum value from their Windows PC including Copilot in Windows.”
Whilst the migration effort from organisation to shift to Windows 11 continues as rapid pace, there is still hundreds of millions of devices out there (partuckaurly in the consumer world) that are still running or not able to run Windows 11 due to age or incompatible hardware (see below).
Microsoft have said that Copilot in Windows will be available in the coming weeks for Windows Insiders on Windows 10 in the Release Preview Channel for eligible. This requires those devices to be patched and running Windows 10, version 22H2. It will come to commerical customers first.
Once testing and feedback is complete (the role of the Windows Insider community and the product group), Copilot in Windows will then be rolled out more broadly to consumer level devices running Windows 10 the Home and Pro (version 22H2). This roll out of Copilot in Windows for non-managed Home and Pro devices will be via the controlled feature rollout (CFR).
When will Windows 10 get Copilot?
For supported versions of Windows 10 22H2, with Enterprise, Pro or Education editions that are managed by organisations will get for information when the updates are ready. This will be when the initial testing phase is complete.
Windows 10 users enrolled in the Windows Insider Program can get this now… So head over to Windows Update and download it now.
What are the hardware requirements for Copilot in Windows?
For Windows 10 devices to support Copilot, the following minimum hardware requirements exist.
Memory: 4GB minimum
Display Adapter: 720p minimum resolution
Microsoft put a safeguard hold on your device receiving Copilot if they detect an issue, such as an application incompatibility until further testing with more devices (part of their app assure policy) have been tested and the issue resolved.
Conclusion
There has been huge demand and moans from users that can’t or haven’t been able to move to Windows 11 and with Copilot front and centre of everything a Microsoft it’s great to see it here.
Personally, I love that Copilot is coming to older devices. We have a could of older devices in the family household and whilst they are happily using a Bing Chat (Copilot in Edge), giving older (but perfectly happy devices) a new lease of life with Copilot is welcomed….
P. S – About the AI created title image
I’m getting more impressed by Bing Image Creator every day. What prompt did I use?
“Create me an image showing Windows 10 with Copilot and AI. Make it look like Windows 10 getting a new lease of life!”
I love the image and especially the R2D2 theme it added…..
At Day One of Microsoft Ignite 2023 yesterday [Microsoft Ignite is Microsoft’s annual conference for IT techies, leaders and business decision makers, which is being held digitally and in-person at Seattle this week], the word Copilot certainly dominated almost every session (even those that weren’t specifically focussed on Copilot!).
The dominant themes of the event so far, has been around the role of generative artificial intelligence (Gen AI) in transforming businesses and empowering users.
With so many Copilots being announced since March this year (Microsoft 365 Copilot, Bing Chat, Security Copilot, GitHub Copilot etc.,) Microsoft used Ignite standardise the Copilot branding. Microsoft promoted the concept of a single “Microsoft Copilot” experience that works across all their apps and services, as well as a new Copilot Studio to allow organisations to build their own Copilots with “One experience across work and life“.
Copilot logo | Image (c) Microsoft
Whilst the branding made sense from a brand perspective, not all Copilots are the same which will no doubt make it difficult for many to understand – the previous names (whilst they did not roll of the tounge) were, IMO, easier to understand.
There are multiple different Microsoft Copilots. And GitHub Copilot and the Copilots used in Windows or Microsoft 365 apps have little in common and in some cases are trained on different LLMs to perform their core functions. Microsoft 365 Copilot is vastly different to Bing Chat for example – both are now simply called “Copilot”.
This blog attempts to summarise the key announcements and insights about the new Copilots from Microsoft Ignite 2023.
Recap: What is a Copilot?
In case you’ve been asleep for the past 8 months, “Copilot” is an AI assistant that helps users with specific tasks or scenarios, such as writing code, creating presentations, searching the web, or chatting with customers. In short, a Copilot can provide suggestions, recommendations, insights, or take in-app actions based on the user’s context, preferences, and goals. Copilot can also learn from the user’s feedback and behavior to improve its performance and relevance over time.
Microsoft has been developing and deploying Copilots across its product line since the start of the year and at Ignite 2023, they announced plans for a load more Copilots – some of which are now in preview, whilst others are still “to come”. Remember these will also be different and serve different purposes but will all fall under the new unified Copilot branding.
Microsoft have also launched a new and adaptive Copilot Website which will adapt to your experience dependent on your license entitlement. This can be found at https://copilot.microsoft.com
copilot.microsoft.com
We know how Microsoft like to name, rename, and then revert again (they did with Intune recently) so I wouldn’t be surprised if a different (or original) naming convention appears in the coming months!
Welcome to the new Copilots
Microsoft announced a bunch of new Copilots at Ignite 2023 which I have summarised below. I’ll share more updates on these are they move into preview or when I attend more of the live sessions.
Microsoft Copilot Studio: This is what will allow organisation to be build their own copilot and plug-ins using similar low-code tool as customers that use Power Platform will be familiar. This will allow organisations to build their own Copilots that can integrate their own data and back-end with the Microsoft eco system and Microsoft Graph. Copilot Studio can also work with OpenAI’s newly announced GPTs. Copilot Studio will be included within Microsoft Copilot for Microsoft 365 licenses (aka Microsoft 365 Copilot).
Microsoft Copilot Dashboard: This is public preview now and has been designed to help organisations that have got Microsoft 365 Copilot Licenses. This will help IT better analyse usage across apps and measure the impact on productivity that Copilot provides. Microsoft also said that organisations with Viva Insights will also get enhanced dashboard capabilities around how Copilot is helping them be productive and manage time.
Copilot for Service: This new Copilot connect is designed to connect Microsoft Office applications with third-party CRM and Contact-Center solutions. This will have a $50 pupm price tag, but will include a Microsoft 365 Copilot license, and will be generally available sometime early 2024. There will be a public preview in December.
Copilot for Azure: Annouced and already in preview – Copilot for Azure is designed to help Azure customers with designing, operating, optimising and troubleshooting their Azure workloads, infrastrucutre and applications.
Copilot for Fabric: This was originally announced back in May 2023 and includes several new AI assistants across the platform such as Power Automate. Each one will use the underlying Fabric analytics platform but will be designed for a different Fabric “experience” This is in preview now.
Copilot for Cosmos DB: This is essentially about helping developer write “NoSQL” queries. It will be embedded into the Cosmos DB Data Explorer and is a free tool for developers.
Copilot for Viva: This was orginally announced back in April this year. These are going into Public Preview in stages over the next few months for each tool within the Viva Suite.
Copilot for Loop: Loop is a new collaborative work space that lets you share workspaces, pages and compents of conent across difereince apps and services. The went into General Availability yesterday and it too is getting it’s own Copilot. The license for this is included within the Microsoft 365 Copilot license.
A new single website for all your Copilots – see above.
What are the differences and similarities among the Copilots?
While Microsoft wants to promote the idea of a single “Microsoft Copilot” experience that works across its software and services, the reality is that each Copilot has a different license, is trained on different data models (LLMs), performs different functions, and has also have different security and data permissions.
For example, GitHub Copilot, which helps users write code in various programming languages, is powered by OpenAI’s Codex model, which is trained on billions of lines of public code. GitHub Copilot is available as a technical preview for GitHub users who sign up for the waitlist. It is free for open source projects and personal use, but requires a paid subscription for commercial use.
On the other hand, Microsoft 365 Copilot, includes Copilot for PowerPoint, which can helps people create, update and innovate presentations from different data sources across Microsoft 365. It is powered by Microsoft’s “business ready” GPT-4 model, which is private to an organiation (no data leakage) and is grounded in your organisations Microsoft 365 Graph data. It also has access to the a large corpus of text from the web and other sources and can search the internet. PowerPoint Copilot is part of Microsoft 365 Copilot . PowerPoint will also have access to the Open AI DALLE-3 image creator.
Another example is Bing Chat (Consumer version), which helps users chat with Bing and get answers, information, or entertainment. Bing Chat is powered by Microsoft’s own Turing-NLG model and Chat-GPT4, which is trained on a large corpus of text from the web and other sources. Bing Chat is available as a free service for anyone who visits Bing.com or uses the Bing app. It does not include data protection or compliance features.
On the other hand, Bing Chat Enterprise, which helps users chat with their organisation’s data and apps. This is powered by the same , is powered by the same ChatGPT4 model and Turing-NLG model as Bing Chat, but does include data protection and compliance so it can bve used safely within an orhanistion without risk of data leakage. Bing Chat Enterprise is available as a paid service for Microsoft 365 subscribers and is included in Microsoft 365 F3, E3, E5, A3/A5 (faculty only), Business Standard and Business Premium plans.
As you can see, there are significant differences among the Copilots in terms of their data sources, functions, security, and licensing. However, there are also some similarities and commonalities among them.
For example, most of the Copilots use natural language processing (NLP) and natural language generation (NLG) techniques to understand and communicate with the user. Most of the Copilots also use reinforcement learning and active learning methods to learn from the user’s feedback and behaviour, and improve their performance and relevance over time. Most of the Copilots also use a similar user interface and interaction model, where the user can type or speak to the Copilot, and the Copilot can provide suggestions, recommendations, insights, or actions in a conversational manner.
What are the benefits and challenges of using Copilots?
Copilots will no doubt bring many benefits for users and organisations on a scale we are only just begining to image.
Microsoft shared some data from their latest work tend index report (link here) that Early adoptors of Copilot said users don’t want to go back to working without it with 77% saying they don’t want to give itup.
Saving time and effort: Copilots can help users complete tasks faster and easier, by providing guidance, assistance, or automation. For example, GitHub Copilot can help users write code faster and with fewer errors, by suggesting code snippets or completing code blocks. PowerPoint Copilot can help users create presentations faster and with more impact, by suggesting layouts, designs, or content.
Enhancing productivity and creativity: Copilots can help users achieve more and better outcomes, by providing insights, feedback, or inspiration. For example, Excel Copilot can help users analyze and visualize data better, by suggesting formulas, charts, or tables. Word Copilot can help users write and edit documents better, by suggesting words, phrases, or paragraphs.
Enabling learning and discovery: Copilots can help users learn new skills and discover new information, by providing explanations, examples, or resources. For example, Power BI Copilot can help users learn how to use Power BI better, by providing tutorials, tips, or best practices. Bing Chat can help users discover new facts, trivia, or entertainment, by providing answers, information, or fun.
Data from Microsoft Nov 23 Work Trend Index image (c) Microsoft
However, using Copilots brings about challenges and risks – some real, some perceived – such as:
Trusting and verifying: Since Copilots work on the available data, that can “make mistakes” or provide inaccurate or inappropriate suggestions, recommendations, insights, or actions, due to the limitations or biases of their data, models, or algorithms. Organisations need to provide training to users and make sure they understand the need to verify and review any content generated by Generative AI in order to be able to trust and verify the Copilots’ outputs. This may include checking their sources, methods, or evidence. People can also, and should be encouraged to provide feedback and corrections to the Copilots, by rating, reviewing, or reporting their outputs.
Protecting and complying: There are concerns that these Copilots “could” access or expose sensitive or confidential data or information, due to the nature or scope of their tasks or scenarios. Copilot in fact, operates under the context of the person using it so t has the same level of access than it’s “pilot” has. Organisations will need to review their data security and compliance policies to ensure the right permissions, controls and protections are in place. Copilot wont break these polcies but may well expose weaknesses in them. Organisations need to review data sharing polcies such as Data Loss Prevention to prevent confidential data leaving the organisation that Copilot has created. Employees need to need to be re-educated on this in many cases to ensure they understand how to use the various Copilots and how they work with your organisational data, the language models and the web. Users may also need to be aware of the Copilots’ privacy and security policies, by reading, understanding, and agreeing to their terms and conditions.
Balancing and controlling: Another concern of using AI tools is that these Copilots may “influence” or affect the user’s decisions or actions, due to the power or authority of their suggestions, recommendations, insights, or actions. Users need to be able to balance and control the Copilots’ impacts, by applying critical thinking, judgment, or ethics. Users also need to be able to choose and customize the Copilots’ settings and preferences, by adjusting their levels, modes, or options. You can read Microsoft’s guidance on Responsible AI here.
Conclusion
GenAI is going to be infused into every tool and product Microsoft has and with Copilot Studio, organisations will be able to build their own plug-ins, connectors or deicated Copilots for every business need. 2024 will be the year all these annoucements really come into fruiotion. Its gonna be a roller coaster.
Copilot (what ever flavour) is still in preview or new and many will be looking to see real life ROI and drive organisational pilots to help.
Today, Microsoft have started offering Windows 11 version 23H2 as an optional update. This includes all the new AI features that rolled out to users in 22H2.
What’s in Windows 11 23H2?
The new features included in this update being all the new AI features including Windows Copilot which is now pinned to your Taskbar by default. You also get all the new inbox updates including AI powered additions to the Snipping Tool, Paint, and Quick Settings.
How to get Windows 11 23H2 update
Since this is an optional update, you need to head over to Settings-> Windows Update and ensure that the “Get the latest updates as soon as they’re available” toggle is set to on.
You can the check for updates and should see “Windows 11, version 23H2” appear in your Windows Update downloads list for download.
If you are already running Windows 11 22H2, this update may not be available straight way but Microsoft will he making this available shortly.
Windows 11 release rings and support cycles
Microsoft has a 6 monthly core version update model for Windows. This means that the support cycle for Windows 11 version 23H2 will be supported for 24 months starting November 1 for Home and Professional users, and 36 months organisations running Enterprise and Education versions of Windows 11.
To find out more about the new features included in 22H2 and 23H2 check out my post below.
Microsoft have annouced that users with Teams Premium licenses can now be proactively monitored with IT being alerted to users that are experiencing poor meeting experiences in Teams.
Users under monitoring must have a Teams Premium license to enable proactive monitoring notifications. Room devices with Pro licenses are also supported.
How it works?
IT or help desk can now set up rule-based alerts to notify them of significant quality issues that users might be experiencing in Teams meetings such as such as audio, video or app sharing problems which helps them raise tickets and troubleshoot issues quickly. The alerts are delivered by a chat bot into a team site for example and can also be picked up and routed though a power automate flow to the IT ticketing system for example.
Image (c) Microsoft
Benefits to IT and Helpdesk
Real-Time telemetry, has been available in the Teams Admin Center for a while, but required manual reviewing and repetitive admin involvement to detect anomalies and pinpoint specific issues. Previously IT needed to search for a user, check their call history, find ongoing meetings, or live events in which their users were involved, and then locate the necessary telemetry information to spot exact issues.
Benefits for users
For users with Teams Premium licenses or those joining Teams meetings from devices with Teams Room Pro licenses, Real-time telemetry data will allow IT to proactively be aware and troubleshoot transient issues that users might face with meeting quality without manually sifting through logs or waiting for the user to complain.
How to enable proactive monitoring
This functionality is configured within the Teams Admin Center using rule-based notifications. Microsoft’s instructions are:
Configure the “Audio/Video/App sharing quality for in-progress meeting” rule in the Teams Admin Center under Notifications & Alerts > Rules.
Specify the list of users to monitor.
Adjust default monitoring parameters based on which audio, video or app sharing quality is monitored.
Configure a Teams channel or webhook where you want these notifications to be delivered.
Save the rule.
For more information see the formal Microsoft documentation here.
